Equicare Services Ltd

The Charter Building, Charter Place, Uxbridge UB8 1JG
Submit a Review
8.8 27 Reviews
  • Equicare Services Ltd, Uxbridge
Equicare Services offers high-quality home care to older people and children in the Hillingdon borough.

Care staff provide a high quality of care for people who want to live in their own homes, whilst respecting their independence, privacy and dignity.

Person-centred care is offered by an experienced and compassionate staff team who put the client at the centre of everything they do.

The company endeavours to provide care workers that meet specific religious, cultural and language preferences.

The company was rated 'Good' by the CQC in November 2018.

Show Equicare Services Ltd on the Map

Care Provided by Equicare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Equicare Services Ltd
  • Person in charge
  • Sharon Sohal (Registered Manager)

Funding & Fees Guide for Equicare Services Ltd

  • Prices

  • Price Guide
    Weekday £23 hour
    Weekend £24 hour


    Weekday £20 45 Minutes
    Weekend £21 45 Minutes


    Weekday £19 30 Minutes
    Weekend £20 30 Minutes


    Live in TBD
    Waking Night TBD

  • Please Contact us to discuss Further.

Equicare Services Ltd Reviews (27)

Total of 27, showing 21-27
8.8

Equicare Services Ltd has a Review Score of 8.8 (8.841) out of 10, based on 4 reviews in the last 2 years. Over all time Equicare Services Ltd has 27 reviews.

Overall Experience

  • 23
  • 4
  • 0
  • 0
  • 0

Date Published

27
0
1
4
23

Review from N R (Wife of Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always on time, good communication, the standard of care is very good. All over very happy with Equicare and the staff.

Reply from Holly Brooks at Equicare Services Ltd

Thank you for taking the time out to write a review, it is highly appreciated. It is reassuring to know that our staff are meeting your required needs and expectations!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B M (Husband of Client) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to all at this care company, you have looked after my wife, since October. I was her carer for many years and was reluctant to give up, however, the management team asked me to trial and if I did not feel ready they would stop. It was the best decision and now they feel
like they are part of the family, the carers always talk to her politely and make her feel comfortable. Thank you once again.

Reply from Sharon Sohal at Equicare Services Ltd

Thank you for your wonderful feedback, it is a privilege supporting your wife and meeting such a lovely gentleman as yourself. Have a lovely Year.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doreen C (Daughter-in-law of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been a client for the last 8 months, we have regular carers that know her daily routine and will carry out the care plan professionally. We are truly grateful to have these carers as it gives us peace of mind knowing we can trust them when we are away. Thank you to all the management
team and the care staff.

Reply from Sharon Sohal at Equicare Services Ltd

Thank You for your kind words we are privileged that you chose us to look after your mother-in Law. Hope you have a lovely year.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicki W (Daughter of Client) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my deep appreciation for the support the manager and her team provided to my mother after her release from hospital in February 2017. The speed with which you were able to arrange carers for AM and PM cover was a huge support to the family as well as my mother.


Your team's

understanding, reliability and people skills in providing personal care was excellent. I believe the care she received significantly helped in her recovery process and our peace of mind. She looked forward to her daily visits and progressed significantly, increasing her independence over the period of support until finally back on her feet.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George B (Son of Client) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the manager and her team, they are caring and professional and most importantly reliable. We have regular carers that come in and look after Mum. They make her feel comfortable and take her to appointments or walks if she wants. Mum and I highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from EH (Daughter of Client) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the carers that look after mum, she is an independent lady and refused care and was not co-operating with anyone,
The carers won mum over with respecting her wishes and treating her with dignity. We have had care for the last 6 months with regular carers and supportive office
staff. Best care company we have dealt with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie H (Granddaughter of Client) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company look after my Nan, they have lovely carers and the same lady comes in for a majority of the calls. They have good communication with family and if I have a concern the office will get back to me on the same day. Highly Recommended.

Reply from Sharon Sohal, Managing Director at Equicare Services Ltd

Thank you so much for your kind words, we also appreciate the time you have taken to review our company. We will endeavour to provide the quality care that all Service Users deserve.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.841)

Overview of Review Score

The Review Score of 8.8 (8.841) out of 10 for Equicare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.591 for Equicare Services Ltd is calculated as follows: ( (14 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.591

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Equicare Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Sharon

Sharon Sohal

Job Title: Operations Director/ Registered Manager

I was blessed 10 years ago with the opportunity to work in the care
sector, within a
short period of time I discovered I had a real passion for the job and
the way it allowed me to make a difference in people’s lives. I
realised my presence and assistance could make a real difference to
someone’s day, and I find this a privilege.


I truly feel that we all deserve respect and dignity and Person
centred care, just a smile and a friendly gesture could brighten
someone’s day. There is nothing that gives me greater joy than
experiencing the turnaround in regards to health and well being in our
clients and working with family and themselves for a better quality of
life.


As the Operations Director and Registered Manager I truly believe I
can practice and demonstrate that all care is delivered to all as an
equal, My ethos is and practiced as " Treat all clients as you would
want your loved ones to be cared for."


Marcia

Marcia Garnes

Job Title: Care Coordinator

Joined: 2018

I have been in the care industry for over 15 years, starting off as a care assistant and working my way up through team leading duties and onto managerial positions.


Currently I am based in the office Monday to Friday and responsible for the coordination of care duties across the company. I have a great team at Equicare Services and because of this I enjoy coming to work every day.


My aim is to grow within the company and expand my knowledge further in Health and Social care in order to provide the highest level of service that both my clients and staff deserve.


Most of all I enjoy working with my clients, being able to help them and promote them in having their independence whilst living at home, despite needing help, is a great feeling and is very rewarding to know that I can help someone feel that little bit better knowing that they have the support.


Holly

Holly Brooks

Job Title: Administrator

Joined: 2018

Holly is the administrator for Equicare Services Ltd, she began work in January 2018.


" I work closely with all staff and clients ensuring that we provide a continuous high-quality service. I thoroughly enjoy working with Equicare, everybody works well together and carers are passionate about their job. I work very hard to ensure clients are happy with the service and it is a big reward to hear positive feedback. We are always looking for opportunities to get involved with fayres, fetes, charities, sponsored events, coffee mornings and volunteering, so feel free to contact me if we can help at a local event."


Currently, on ongoing and upcoming training's to further knowledge.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Equicare Services Ltd to verify any information. View our terms and conditions. Equicare Services Ltd has a Platinum Service – more info.