Review from J S (Wife of Client) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience

I doubt that at the time we had Everycare employees that we fully appreciated their expertise. It is only now that we have experienced other carers that we appreciate the professionalism, kindness, and competence that Everycare gave us. On the whole, my husband had complete confidence in the care given.

There is no substitute for experience in this field and many Everycare employees showed this to be true.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

We appreciate your kind words and are pleased that during our period of service for your husband that we were able to make a difference. Your appreciation of our Carers and the way they conduct themselves is rewarding in itself.

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Review from A M (Client) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience

I cannot recommend Everycare highly enough! From the very first contact to when I no longer required help, they were first-rate. Efficient, caring, helpful. All the lovely ladies who came to help me shower, clean the house, etc, did such a great job. Many thanks to Team Everycare.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

Thank you very much for your review Anthea, it was a pleasure providing you with our outstanding service. We all wish you well.

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Review from Tim S (Power of Attorney of Client) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

Throughout the time that Everycare looked after the client, they showed excellent commitment and professionalism, and towards the end, their patience and perseverance were highly commendable. I often had to speak on the phone, and the office staff were both cheerful and helpful. At times, there were

difficult situations to deal with because of the failing health of the client, but the competency of all staff shone through. The client has now been admitted to a home, but would not have been able to stay so long in his beloved house without the excellence of Everycare.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Thank you for your review. It was at times a challenging package of care, but we were determined to achieve the best possible outcome for the client, and I'm pleased to hear that this was achieved. Hopefully, the client will now be well looked after in an environment where 24-hour care can be managed effectively.
Thank you for all of your help along the journey, it has not been easy for you to act on behalf of the client.
Kind regards.

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Review from Nicola C (Daughter of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

A flexible and accomodating care company with experienced staff. We have received excellent care, and the team are kind, caring and skilled.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Thank you so much for your kind and appreciative review, it was indeed a pleasure looking after Mum for the years we were involved.
Please extend our best wishes to all Mum's family.

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Review from Gail B (Daughter of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience

My Mum has been looked after by the wonderful team at Everycare (Mid Sussex) for well over a year now. Mum has late stage Dementia, mobility problems and is now on palliative care. Despite the challenges of the pandemic, three members of staff and the team of carers have showed amazing dedication and

care to my Mum during some very difficult and challenging times. Despite Mum's condition, her quality of life has improved and the team are very positive as to how they can make Mum's final months and years as content as possible. One particular carer has done an amazing job, the difference in Mum has been very noticeable and having that ability to understand Mum's needs through body language, as verbal communication is hard at times, has helped Mum immensely with day to day life. Anyone who is thinking about arranging care for a relative, companion or friend, please do not hesitate to give them a call.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

So pleased to hear your kind words, it has been a pleasure looking after Mum and the team of carers have all worked very hard to provide the best possible outcomes for Mum.

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Review from F G (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

For the first 4 or 5 days, the carer was not a good carer. For the rest of the time I had 2 carers and they were excellent and helped me in any way possible.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Thank you for your review, I'm sorry your first experience of our wonderful care staff was not up to standard but obviously pleased that "normal service" was resumed shortly after.

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Review from J R (Husband of Client) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

My wife is really happy with the care service provided by Everycare Mid Sussex. She looks forward to seeing her regular carers, but even when they have time off, the replacement carers are always friendly and efficient - making sure that my wife is comfortable. The carers are always aware of my wife's

needs and are careful not to cause her any pain or discomfort.

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Review from R A (Son of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

I asked Everycare to look after my Mum when her mobility and coordination deteriorated. They have been wonderful. The staff are friendly, they make time to talk to Mum as well as sorting out her washing/cleaning needs. They don't appear to rush to leave and update me promptly with any issues. I have

also found Everycare very flexible, changing times/dates/frequency whenever asked.

Reply from David Dimelow at Everycare (Mid Sussex)

It has been a pleasure looking after Mum, thanks for your excellent review.

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Review from Kevin H (Client) published on 29 August 2019
Submitted via Website • Report

Overall Experience

As l have been using these care services now for just over three years, l am happy with the services they provide for me as a disabled man aged 60 in a wheelchair. They provide 24/7 care which is a great help with understanding, friendly carers. They, in medical terms, do a very good service assisting

me with transport to hospital for treatment or to A&E at times. The care service provider is good at being in contact with myself and a care worker manager visits me each month to check I am happy in myself and that everything is kept clean around my home.
I would recommend to any of my family or friends to use this care company if needed in future years.

Reply from David Dimelow at Everycare (Mid Sussex)

It has been a pleasure working with you over these past 3 years, the mutual respect and understanding has helped form a solid relationship between our caring team and yourself. We look forward to providing our services for you for a long time to come.

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Review from Robin D (Husband of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

All the agency staff are caring, friendly and professional. My wife suffers from Alzheimers and dementia - her carers are wonderful with her and she looks forward to seeing them. They are very involved with her, stimulating and communicating with her constantly, smiling and laughing together constantly.

I cannot recommend them and the agency more highly.

Reply from David Dimelow at Everycare (Mid Sussex)

Many thanks for your kind words, Robin, it is greatly pleasing to know that our team of Carers can make such a difference to someone's life.

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Review from Cheryl M (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

I find Everycare a very good provider. The service is reliable and punctual and the level of care provided is very good. I am happy that my mother is receiving a good level of service. The office staff are also very accommodating and friendly when I need to add an extra visit or cancel one.

Reply from David Dimelow at Everycare (Mid Sussex)

Thank you for the positive review Cheryl, it's always pleasing to hear that we have provided a good level of service.
David.

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Review from Michelle R (Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

I have worked with a lot of care agencies over the years and I would definitely recommend them. The care staff are friendly, caring and supportive. They are quite responsive if you suddenly have extra or a change in your needs. Some of the admin staff could improve their interpersonal skills, but we

are all human! The management do listen to you if you are having any problems with your care staff. Overall, the company is very client-driven and empowering.

Reply from David Dimelow at Everycare (Mid Sussex)

Thanks for your review Michelle, it's always pleasing to hear we get the primary function of the business right, but it sounds like we need to improve on the communication side. I'll review this with my colleagues and see where we can make improvements, hopefully, we get it 100% right from now on.

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Review from T B (Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

We had to find temporary care at short notice. From the first time we contacted Everycare we had such a friendly, helpful and efficient service. The managers organised the first visits quickly, the home visit was undertaken promptly. The manager spent 1 1/2 hours going through everything - such a relief

when you aren't sure of the processes. All the carers were kind, friendly and knew what they were doing, they arrived on time, never had any concerns about anything. Thank you to all the staff at Everycare, we really appreciate all your help and support.

Reply from David Dimelow at Everycare (Mid Sussex)

Many thanks for your review of our service Tessa, I'm pleased that we could help out in a timely manner for you and also demonstrate the care and compassion we value as a company.

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Review from John E (Son of Client) published on 1 August 2019
Submitted via Website • Report

Overall Experience

The second time we have used this carer and company and both occasions she provided all we asked and more.

Reply from Emma Kirby at Everycare (Mid Sussex)

Thank you John, we look forward to supporting you with your mother's care needs in the future. We are extremely pleased you are happy with the service we provide, allowing you and your wife to have a well-needed break.

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Review from R D (Daughter of Client) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

Superb service by carers. Admin staff very helpful when called to discuss changes etc.

Reply from Emma Kirby at Everycare (Mid Sussex)

Thank you Very much, your Mum is a lovely lady and looking after her is a pleasure.

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Review from Sarah P (Daughter of Client) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother needed a full-time carer for a week after an operation in the hospital. I phoned Everycare (Mid Sussex) after it was recommended to us by a neighbour who spoke highly of her experience. They had only 3 days to organise this and they provided a carer to look after our mother on Thursday. The

service was marvellous - just what we requested. Everycare (Mid Sussex) was honest, approachable and very professional with a great sense of humour. The carer was excellent. She was discreet, empathetic and so willing to help. Our whole experience was faultless and made the whole experience for my 88-year-old mother and the rest of the family - a stress-free and supportive one - thank you.

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Review from Sarah J (Daughter of Client) published on 8 November 2017
Submitted via Website • Report

Overall Experience

We began using Everycare after our previous care provider let us down. My Father is still fiercely independent, but the carers would still go in and have a chat with him for the time they were allocated, even if he refused help. He has now built a rapport with the team and allows them to do more tasks

for him.
At every stage, the carers and the office have been very reactive to any changes and kept me informed of any concerns or issues they might have. The other week they even arranged a new kettle to be bought and delivered when Dad's stopped working! It has given myself and my sister huge peace of mind knowing that they are checking on him a couple of times a week and engaging with him in a positive way.
I can now be fully confident that he will be able to have his care needs met as and when needed in a kind, considerate way. I can't recommend Everycare enough.

Reply from David Dimelow, Managing Dirtector at Everycare (Mid Sussex)

Thank you for your kind review Sarah, it has taken some time but Dad now feels much more relaxed and comfortable with our carers and the benefit to Dad is clear to see.

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Review from AM R (Wife of Client) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience

Carers friendly and helpful - no worries about leaving them to care for my husband (and house) whilst I go out. He is happy to be left with them.

Reply from David Dimelow, Managing Director at Everycare (Mid Sussex)

Thank you for your positive review, it is always good to have feedback on how our service is performing.

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Review from J B (Daughter of Client) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience

Dad has Parkinson's and Dementia so he is very important to us.
Everycare - Managers, coordinators, supervisors, owners and carers have been polite, courteous and try hard to meet my dad's needs. Very accommodating and understanding, very professional and organised.
They send a schedule each week

which is invaluable because dad lives alone and I care for him long distance so very helpful for my sister and me to know what time carers are coming, to check if correct and who is coming.

Reply from David Dimelow, Managing Director at Everycare (Mid Sussex)

Thanks for the positive review Jo, it's nice to know we are making a difference.

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Review from Kelly H (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience

Everycare were fantastic when I had surgery on my elbow, it was all very last minute and Everycare provided extra calls to support me in my recovery, all carers who helped were professional and kind.

Reply from David Dimelow, Managing Director at Everycare (Mid Sussex)

Many thanks for your kind review Kelly and we wish you well in your pathway to full recovery.

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Everycare (Mid Sussex)

Care Provided by Everycare (Mid Sussex)

Good to Know

Funding & Fees Guide for Everycare (Mid Sussex)