York Personal Support

Innovation Centre, Innovation Way, Heslington, York YO10 5DG
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Top 20 award
10 32 Reviews
  • York Personal Support, York
York Personal Support provides bespoke care packages for adults in the City of York area.

They specialise in providing 'Personal Assistants' that are employed to match customers individual needs.

With a minimum visit time of 60 minutes, they currently provide support for 58 adults living in York.

Assistance from York Personal Support includes personal care (bathing, showering, dressing) domestic support, meal preparation and social activities for customers in living in their own homes.

They also provide personal support for students at University and support in the workplace through 'access to work'.

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Care Provided by York Personal Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • York PA and Student Support Ltd
  • Person in charge
  • Deborah Parker (Registered Manager)

Funding & Fees Guide for York Personal Support

  • Prices

  • £28.50 per hour

  • Plus £1.50-£3.00 mileage charge per visit

York Personal Support Reviews (32)

Total of 32, showing 1-20
10

York Personal Support has a Review Score of 10 (9.955) out of 10, based on 15 reviews in the last 2 years. Over all time York Personal Support has 32 reviews.

Overall Experience

  • 32
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Date Published

32
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Review from L G (Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Personal Support the team - especially management - are very efficient and very approachable. Personal assistants have all been respectful and helpful. I have personal experience that in an emergency/crisis everybody at York Personal Support prove to be very proactive, supportive and flexible. I
have been with YPS many years testament to their professionalism and frinedliness.

Reply from Deborah Parker, Director at York Personal Support

Thank you for taking the time to complete this excellent review. I am so pleased you are still happy with our support. I will pass your kind comments onto the whole team.


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Review from Dawn H (Mother of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial approach to the agency to being assigned a PA for our daughters the whole experience has been extremely smooth and efficient at every stage. Our concerns and requirements for our disabled daughters were listened to in detail and the PA assigned to them has excelled in her dealings
with them. I would have no hesitation in recommending this agency - our only regret is that we wish we had approached them a year earlier at the start of our daughters post education journey.

Reply from Deborah Parker, Director at York Personal Support

Many thanks for taking the time to write this wonderful review. I am pleased the support is going so well and that you are happy with the Personal Assistant working with your daughters. I shall pass this on to her now, she will be so pleased.


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Review from Robert S (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am temporarily housebound following surgery in January and needed some help in the house. I am receiving a weekly visit and my carer has provided excellent professional help with cleaning, shopping and various tasks which I can't manage myself. I am very happy with the service, which is ongoing.

Reply from Deborah Parker, Director at York Personal Support

Many thanks for taking the time to leave such a lovely review, pleased we were able to help and hope you have a speedy recovery.


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Review from Elaine D (Mother of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by all team members of York Personal Support. We are currently looking at expanding the number of hours my son has with a PA, and would happily work with York Personal Support if they had an office in our area. Our experience has been positive throughout the time he has worked
with them including assisting him at university, where he was able to get a degree in maths. We would highly recommend them.

Reply from Deborah Parker, Director at York Personal Support

Thank you for your amazing review! So pleased to know that we continue to meet your son's needs.


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Review from B P (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The PA support provided to my mum is wonderful. My mum has a complex neurological condition. The PA has provided support that is highly professional, respectful, and nuanced. We were first referred to PA support 6 years ago and the PA provided transitional support from hospital. After living relatively
independently, a relapse and medical complications left her needing more support last year. Miraculously the same PA was able to pick up this support again. Despite my mum's memory issues, she had a good emotional memory about this person and was open to having support again. It has made a real difference to all of us knowing someone regularly can come by and help my mum go out to places or sort things out that she needs. The PA is never patronising and very generous with her interest in my mum's life, interests and knowledge. The office support has also been great, very amenable and flexible to what my mum needs week to week. Highly recommend their service!

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for leaving such a wonderful review,! We really appreciate that you came back to us when looking for support and happy that we are able to assist your mum and make a positive difference to her life.


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Review from Bernardina W (Mother of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, respectful and good care provided. Good line of communication with management who are always ready to help solve issues or any unexpected events.
Satisfied with this Homecare provider and happy to recommend it.

Reply from Deborah Parker, Director at York Personal Support

Thank you for the wonderful review. We appreciate you putting your trust in us and for your recommendation.


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Review from Tom F (Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with York Personal Support since 2017. A really great service that puts me at the centre of care planning. I would thoroughly recommend their service as I am always treated with respect and given a very reliable service.

Reply from Deborah Parker, Director at York Personal Support

Thank you for the wonderful review. We appreciate you putting your trust in us and I am so pleased that we continue to meet your needs.


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Review from Mary Ann D (Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are very competent, lovely and friendly and are making such a difference to my life. I have a severely broken ankle meaning I can't walk or do anything really without help. It makes all the difference to my life to have someone come 5 days a week to clear up the mess I've made during the
day, shop for anything I need and do my washing and ironing.
I can thoroughly recommend this care supporter for their fine help, reliability and kindness.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for taking the time to leave us such a wonderful review. We really appreciate it and we are so pleased we've been able to assist you during your recovery.


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Review from Monica T (Wife of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

York Personal Support have again done a great job at matching the needs of my husband. I trust the manager's judgement to choose the right person and our assistant is super helpful and personable. Thank you.

Reply from Deborah Parker, Director at York Personal Support

I am so grateful that you have taken the time to leave a review. Very pleased that we continue to meet your husbands needs and will pass on your kind comments your wonderful PA.


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Review from Martina H (Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a long-standing service user or of York Personal Support.
I have never had any complaints about the organisation. The manager of this agency is very flexible and listens carefully to what clients have to say.

Reply from Deborah Parker, Director at York Personal Support

Thank you for this wonderful review. I really appreciate you taking the time to do this and I am so pleased you continue to be happy with your support.


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Review from Darcie I (Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a service user of York Personal Support for over 6 years and I've worked with several members of the staff during that time. I've never once had a bad experience with the company in any way! I think the management is on a level unmatched by any other provider! They have always done their utmost
to meet my needs, if I ever needed any assistance with arranging support at short notice, I know they would do everything in their power. The company is extremely client-orientated, you can tell that serious care and consideration have been taken when carers are assigned to support specific clients. I've always felt that I'm receiving such high-quality care from warm and friendly people, and I've always felt incredibly safe, comfortable and fortunate!
York Personal Support are outstanding! I would highly recommend it!

Reply from Deborah Parker, Registered manager at York Personal Support

Thank you so much for this absolutely wonderful review. I am so pleased that you have been happy with our support and that you feel safe with all the personal assistants who have supported you. I will share this with them and thanks again.


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Review from Catherine L (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial call through to the matching of Dad’s Personal Assistant (PA) the whole experience has been full of caring, knowledge, empathy and professionalism. All have been so wonderful, listening to our thoughts, hopes and providing reassurance as we moved into the next stage of helping Dad in
his dementia diagnosis, not forgetting supporting Mum too staying safe and happy in their own home. The willingness of Dad’s assigned PA to do whatever is needed to support, was such an added bonus as is her warm and friendly manner. We feel very much in safe hands.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for writing this wonderful review. I am so pleased that your father is receiving the support he requires and that you are all happy with our service. I will pass your kind comments on to the PA who visits your father, it's lovely to get such positive feedback.


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Review from J A (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy 100%.

Reply from Deborah Parker, Director at York Personal Support

Thank you for your amazing review!
So pleased to know that we continue to meet your needs.


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Review from Robert Y (Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After four years of care and support, I am very happy with the service provided and helpful with appointments at different times when needed. Comfort and care, first-class.

Reply from Deborah Parker, Director at York Personal Support

Thank you for taking the time to write this lovely review.
I am very pleased that, after four years, we continue to meet your needs.
I will pass the compliments on to your personal assistant.


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Review from S C (Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

York Personal Support have been utterly flawless with their delivery of care. The support workers they have on board are brilliant: providing deep compassion, practical support, daily living care and so much more. Management is also wonderful. Before coming to YPS I was bounced around different care
agencies and left deeply disappointed by the treatment I received. I am now so grateful to be part of YPS. As a student, it was particularly difficult to find an agency empathic towards the different challenges students, let alone disabled students, can face. YPS are fantastic communicators. I cannot stress enough how crucial that is especially for people like myself with autism/ADHD etc. I have never had carers turn up any later than 20 minutes and never without warning/explanation. Lastly, the social hours have enabled me to get back into the community by myself and as a first-time disabled mum. Special shout-out to one member of staff in particular! Her visits are the highlight of my week. Thank you YPS for everything.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for this excellent review.
I am so pleased you are happy with our support and it's lovely to hear that you look forward to visits.
I will pass this onto the personal assistant you refer to, she will be delighted to have such great feedback.


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Review from Rowena H (Mother of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be deeply impressed by, and grateful for, York Personal Support. The service my son has received has been intelligent, perceptive, respectful and kind. Our family circumstances are extremely difficult and have been for some time. The support person allocated to my son has shown sensitivity,
compassion and understanding. The service was a Godsend during the pandemic and continues to exceed my expectations.

Reply from Deborah Parker, Director at York Personal Support

Thank you so very much for taking the time to submit this review. I am so pleased we are able to support your son and that you are satisfied with the service we provide. I shall pass this review on to the team who will be so grateful for the feedback.


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Review from J L (Client) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a client of York Personal Support, my life has changed dramatically for the better. I feel totally supported by having an experienced and understanding PA. The support from York Personal Support and my PA has normalised and enhanced my quality of life, improving my outlook for the future.
It is the best decision I ever made!
Thank you, York Personal Support!

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for this wonderful review.
I am so pleased we have helped to improve your quality of life; I will pass this review on to your Personal assistant, who will be delighted you are benefitting from his support.


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Review from D G (Client) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a vehicle accident in September 2017, I suffered severe PTSD, high anxiety and depression. York Personal Support helped me to build and maintain my confidence and stability following my discharge from mainstream mental health service. I would highly recommend their services.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for your generous feedback. I am so pleased we were able to help you in your recovery. I will pass your kind comments on to your Personal Assistant too.


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Review from K K (Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of using this service has been of a high standard in all aspects. Firstly, the initial assessment through to using this service and building the natural rapport, which meant any anxiety was dispersed. This was down to the strong working relationship York Personal Support delivers.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for this wonderful review; I really appreciate the feedback. I will make sure I pass this review on to your team of PAs, who will be delighted. It is a pleasure to support you and your family, and thanks again.


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Review from L H (Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with other care companies, I can say without hesitation that York Personal Support is one of the best in York. They don't do runs, each call is a minimum of an hour, and every client has their own team of personal assistants.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for taking the time to write this review. I am so pleased you remain happy with the service we provide and that we continue to meet your needs. I shall pass your comments on to your team of Personal assistants, who will be delighted.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for York Personal Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for York Personal Support is calculated as follows: ( (86 Excellents x 5) + (2 Satisfactorys x 3) ) ÷ 88 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for York Personal Support is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Deborah

Deborah Parker

Job Title: Registered Manager

Joined: 2009

Deborah has had a long career in the care field, after leaving college obtaining a National Certificate in Social Care she worked in a variety of Management roles within residential and supported living settings, both for the local authority and voluntary organisations.


Her roles have included Senior Support worker, Supported Housing Manager, Scheme Manager and Senior Care Coordinator.


In 2009 she established York Personal Support as a domiciliary care company specialising in recruiting Personal Assistants for adults in York.


Deborah is trained to NVQ level 5 in Management in Health and Social Care settings.


Frequently Asked Questions about York Personal Support

What Type of Services does York Personal Support offer?

York Personal Support offers Home Care.

How many Carers does York Personal Support employ?

York Personal Support employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact York Personal Support to verify any information. View our terms and conditions. York Personal Support has a Platinum Service – more info.