York Personal Support

Innovation Centre, Innovation Way, Heslington, York YO10 5DG
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Top 20 award
10 32 Reviews
  • York Personal Support, York
York Personal Support provides bespoke care packages for adults in the City of York area.

They specialise in providing 'Personal Assistants' that are employed to match customers individual needs.

With a minimum visit time of 60 minutes, they currently provide support for 58 adults living in York.

Assistance from York Personal Support includes personal care (bathing, showering, dressing) domestic support, meal preparation and social activities for customers in living in their own homes.

They also provide personal support for students at University and support in the workplace through 'access to work'.

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Care Provided by York Personal Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • York PA and Student Support Ltd
  • Person in charge
  • Deborah Parker (Registered Manager)

Funding & Fees Guide for York Personal Support

  • Prices

  • £28.50 per hour

  • Plus £1.50-£3.00 mileage charge per visit

York Personal Support Reviews (32)

Total of 32, showing 21-32
10

York Personal Support has a Review Score of 10 (9.955) out of 10, based on 15 reviews in the last 2 years. Over all time York Personal Support has 32 reviews.

Overall Experience

  • 32
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Date Published

32
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17

Review from C T (Daughter of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so warm, caring and very responsive to the needs of my dad, going over and above and working hard to support him to live independently as his health gradually worsens. Everyone at the agency is supportive, calm and understanding, even in a crisis.

Reply from Deborah Parker, Director at York Personal Support

What a wonderful review! Thank you so very much for taking the time to give us your feedback.
It is a pleasure to support your dad, and glad we are able to meet his changing needs.


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Review from David P (Son of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After more than 3-years, York Personal Support continue to provide a wonderful service. They are incredibly helpful when needs fluctuate and are fantastic communicators. As our care requirements increased, they continued to support us with some of the most caring and supportive personal assistants
you could wish to meet. It clearly takes significant commitment and dedication from all concerned to provide such a high quality, reliable service. We really appreciate all their help and support.

Reply from Deborah Parker, Director at York Personal Support

Thanks so much for your generous feedback about our team and the quality of care provided. I know that our PAs will feel very proud to read your review too; it's an absolute pleasure to support your family, and look forward to working with you in the future.


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Review from S J (Mother of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are now into our third year of support with our really super support worker who really gets how to provide the cleaning service required without disturbing the way in which my autistic daughter copes with living on her own in university accommodation (lots of well-organised chaos that needs cleaning
around) and is a trusted and essential component of how she has transitioned to successfully living on her own. As a business, York Personal Support are really responsive to changing requests and were very pragmatic during Covid in making sure essential cover was in place when our support worker was unwell. Really cannot recommend them highly enough.

Reply from Deborah Parker, Director at York Personal Support

Thank you for this lovely review. So pleased you are happy with your daughter's support over the last few years. I shall pass this on to the PA who will be delighted to hear this.


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Review from Lucy P (Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used York Personal Support for the last 3-years and have had a fantastic experience. It was very difficult finding myself in a position of needing care and support. When the York Personal Support manager first came to my home to meet me, I was really struggling and not coping well with physical
and mental health issues on top of my Neurodivergence. The manager was great, very calm, caring and very reassuring. My personal assistant is fantastic; the manager matched us really well, and we have a great relationship. Most importantly, I trust her and the service. They respond quickly to all communication and any changes to my needs. I can't recommend them highly enough.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for your review. It is a pleasure to support you and I am so pleased we continue to meet your needs. I shall pass this review onto your PA who will be delighted too.


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Review from Anthony L (Husband of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been with York Personal Support for about ten weeks. Everything has been first class in all departments.

Reply from Wendy Knowles, Director at York Personal Support

Thank you so much for taking the time to give us this lovely review. It is a pleasure to support yourself and your wife and I will pass on your positive comments to your PA.


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Review from Beverley Q (Mother of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

York Personal Support has always taken the time to fully understand my daughter's needs and have gone the extra mile to ensure that she receives support from someone with who she will connect with. This has been so important in helping with her recovery from ill health and in rebuilding her confidence.
The support worker that works with my daughter was handpicked by the manager and is fantastic and the communication and support I have received from the manager have been priceless.

Reply from Deborah Parker, Director at York Personal Support

Thank you so very much for this wonderful review. So pleased the support we offer your daughter has been so beneficial. I will pass your kind words onto your daughters Personal Assistant, she is a much-valued member of our team, and she will be so pleased with this review.


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Review from Veronica H (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent, the staff are lovely and they do an excellent job. Without this service I would not be able to live on my own. They support me to live every day as it comes.

Reply from Deborah Parker, Director at York Personal Support

Many thanks for your kind review. It is a pleasure to enable you to live independently and I will pass your excellent feedback to your staff team.


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Review from Elizabeth L (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always look forward to seeing my lovely support worker each week. We share the same interest, animals, nature, gardens and going for nice walks in my wheelchair. Their kindness and care mean more than words can say. Thank you all so much for the excellent support, it is much appreciated.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for your wonderful review. It means so much to me, your support worker and the whole team. I shall pass on your lovely review and its a pleasure to support you at home.


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Review from Sandy F (Mother of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

York Personal Support offer a superb, high quality service, run by committed and caring professionals. They respond promptly to any queries and always treat the client with respect and dignity. They keep us informed, they always find a suitable carer and the carers are always punctual, helpful, caring
and also committed to their work and clients.

Reply from Wendy Knowles, Director at York Personal Support

Thank you so much for this wonderful review, I really appreciate the feedback. I will make sure I pass the feedback onto the team.


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Review from Marian R (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided by York Personal Support. In fact, I would not be able to live in my own home if it was not for the support of the carer, provided by them.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for your wonderful review, it's a pleasure to support you to remain in your own home.


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Review from Alyson R (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have managed without the help of this professional caring company during my recent illness. At all times I have been treated with dignity and they have gone out of their way to accommodate my many varying needs. Exceptional management team who recruit kind sensible staff.

Reply from Deborah Parker, Director at York Personal Support

Thank you so much for taking the time to write this wonderful review, its been a pleasure to support you and so pleased we have been able to help.


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Review from Keran B (Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am grateful for the support I receive from York Personal Support. They have offered me a truly tailored support plan for my disability needs, unique to other providers I have used. I have complex social issues due to my Autism, but YPS have given me a life and freedom I have never known before. The
personal assistants that assist me with my day to day tasks are exceptional, caring, and sensitive at what they do. Also, the pairing from YPS to assistants to myself is what I would recommend more than anything else. I, with the support, can function better in my society. I feel safe knowing that my welfare is the priority of all who I have contact with from YPS.

Reply from Deborah Parker, Director at York Personal Support

Many thanks for your fantastic review. I am so pleased you are happy with your support and it is wonderful to know what a difference it makes to your life.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for York Personal Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for York Personal Support is calculated as follows: ( (86 Excellents x 5) + (2 Satisfactorys x 3) ) ÷ 88 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for York Personal Support is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Deborah

Deborah Parker

Job Title: Registered Manager

Joined: 2009

Deborah has had a long career in the care field, after leaving college obtaining a National Certificate in Social Care she worked in a variety of Management roles within residential and supported living settings, both for the local authority and voluntary organisations.


Her roles have included Senior Support worker, Supported Housing Manager, Scheme Manager and Senior Care Coordinator.


In 2009 she established York Personal Support as a domiciliary care company specialising in recruiting Personal Assistants for adults in York.


Deborah is trained to NVQ level 5 in Management in Health and Social Care settings.


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