Bluebird Care South Gloucestershire

23D High Street, Chipping Sodbury, Bristol BS37 6BA
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8.9 11 Reviews
  • Bluebird Care South Gloucestershire, Bristol
Bluebird Care South Gloucestershire in Bristol offers people quality care in the comfort of their own homes.

Care staff know the importance of developing good working relationships with the people they look after and ensure they provide person-centred care based on their specific needs.

The care plans of home care clients are reviewed on a regular basis and changes made as and when required. Care staff respond quickly when people's needs change and support the person appropriately.

The views and opinions of clients are actively sought and acted upon. Staff are fully focused on meeting people's individual care and support needs with dignity and respect.

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Care Provided by Bluebird Care South Gloucestershire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cheryl Beard (Registered Manager)

Funding & Fees Guide for Bluebird Care South Gloucestershire

  • Prices

  • Weekday rate


    1 hour £34.40.
    45 minute £30.65.
    30 minute £26.90.

    Weekend rate


    1 hour £37.80.
    45 minute £33.40.
    30 minute £29.20.

Bluebird Care South Gloucestershire Reviews (11)

8.9

Bluebird Care South Gloucestershire has a Review Score of 8.9 (8.882) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care South Gloucestershire has 11 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
  • 0

Date Published

11
0
0
3
8

Review from Celia W (Wife of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband, who has Parkinson's Disease, has been excellent. The carers are kind and supportive. The management is very approachable and almost always manages any request for a change of time if necessary because of appointments, etc.
Definitely recommend.

Reply from Sophie Whitfield, Director at Bluebird Care South Gloucestershire

Thank you for your review and feedback. We really appreciate you taking the time to write.


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Review from Andrew H (Grandson of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a huge thank you to the carer for her really kind help this morning. My grandpa had fallen in the bathroom and she called me and stayed with him and made him comfortable on the floor until I got there to pick him up off the floor. She's always super friendly and helpful and I really
appreciated her going above and beyond today to help my fallen grandpa! Great work!

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care South Gloucestershire

Thank you for such a positive review, have a wonderful day!
Many thanks, Sophie


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Review from Gail L (Daughter-in-law of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring. Would request one staff member, in particular, full time with another on holiday breaks. So pleased.

Reply from Sophie Whitfield, Director at Bluebird Care South Gloucestershire

Thank you, Gail, for taking the time to write this review - it is always a delight to hear of people pleased with our service.
Having high "Continuity of Care" brings so many benefits in terms of safety and how effective the care can be, plus it allows for a stronger relationship between our customers and carers. It is one of the most important things in care so we always work hard to keep the number of carers a person sees to an absolute minimum.
With kind regards.


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Review from C E (Mother of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care comes to get my son up and put him to bed most days. Every single carer has been kind and considerate and nothing is too much trouble. The carers treat my son with the utmost respect as well as having fun whilst they are with him. Whenever we ring the office it's the same, everyone is
extremely helpful and accommodating and cannot do enough to help.
I cannot praise every single person we have dealt with at Bluebird Care enough.
I would highly recommend.

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Review from Roberta J (Client) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has been my provider for 14-months. I find the staff excellent in their care for me. I only have one complaint, and that is the timing of my morning visit, which has been too early. I have very bad nights and cannot wake up for an early call. The office staff have tried to give me some better
calls, but not on a regular basis.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

Good afternoon, so good to see you at our Platinum Jubilee Party a fortnight ago - it was lovely to have a good chat with you at our first event since the start of Covid. Hope to see you again soon at the next event, which will be a Harvest Supper-themed Bingo party!
I have just checked with the coordinators and am pleased to see that you are now getting your morning visit at your preferred later time of 9 am.
All the best.


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Review from C D (Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Bluebird carers are very professional, friendly, and helpful whilst maintaining personal dignity. They have continued to maintain a high level of service during these very challenging days/weeks/months.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

Thank you very much for your review, and indeed your valuable feedback over the years!
All the best.


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Review from Carl W (Son of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two visits a day for personal care whereby the Staff are always on time, very caring and complete everything asked. Work is carried out with full safety measures and is always adhered to. Overall very happy.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

I am delighted to hear that you find our service to your satisfaction. Thank you for going out of your way to let us know, we really appreciate it and enjoy hearing that we are making people happy! Regards.


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Review from Lin B (Daughter of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has had the most amazing care from the Bluebird carers. They have helped him cope at a very upsetting time, while his wife has been in a hospice receiving treatment for terminal liver cancer over the last six weeks. My dad has a very needy nature and can be quite demanding, however with
the compassion and care he has received, it has helped me focus on the needs of my mum completely without worrying at all about him. Thank you.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

Thank you so much for taking the time to write this review, especially during this difficult time. I am glad to hear that the carers are making what difference they can, to make things as easy as possible. With warm regards.


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Review from Linda H (Sister-in-law of Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family decided on Bluebird Care for their attention to detail and genuine interest when we approached them initially. We had an interview with them in my brother-in-law's home and they took great care in answering all his questions as well as ours, his family.
Since then he has received fantastic
care from a main carer and a couple of others. Continuity of care, with people whom he had gotten used to, was a priority and this Bluebird have achieved.
My brother-in-law is so pleased with the support he receives, as are we as a family. It is comforting to all concerned he is getting such a high standard of support and care.
Thank you, Bluebird. Well done.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

Thank you so much for taking the time to write this, it really means a lot to hear such words from someone with your background! We are delighted that you and your brother-in-law are happy with the service. Good continuity brings so many benefits, too many to mention even, and is the keystone of a good experience with home care.


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Review from Eric M (Partner of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Bluebird Care for a couple of years now, to be honest, they have given my partner the most wonderful care, nothing is ever too much.
I had a feeling with Covid-19 that we may have struggled with the care situation.
I have nothing but praise for them all, they have been extremely
professional, not once have we been let down. Bluebird Care has been just brilliant.
No matter what happens in the future with Covid 19, I know my partner will be looked after with great love and care.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

Thank you so much for these kind words - this is what it is all about! It will always be a privilege to hear that the care we provide is making a difference, so thank you for taking the time to do so.
We are incredibly proud of the way all the staff have responded to the COVID-19 situation. It is their sticking to meticulous hygiene measures that have kept all our customers safe through this difficult time. Hopefully, things will start to get easier soon.


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Review from Ian S (Son of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking at April 2020 in what has been a challenging time it has been very good that Bluebird have been able to still provide their care team for my mother who has dementia and mobility issues. We have the same carer for the morning and lunchtime visit and this carer has built a very good relationship
with my mother which is vital for somebody with dementia. The morning/lunchtime carer goes about her task's efficiently with a happy disposition and nothing seems like to much trouble. The teatime and bedtime visits are now split between two carers who come on alternative days. The package now is all about stability which I believe is very important for the well being of my mother. I cannot fault the care team who come to our home, the times, the care they provide and the fact they are really nice people who seem to care about my mother. The best compliment I can give is to say I would not want to change anything about the care Bluebird provide.

Reply from Jack Whitfield, Director at Bluebird Care South Gloucestershire

Thank you very much for taking the time to review our service. Keeping people such as your mother in the familiar comfort of their own homes is so important to them and is what we care passionately about. We are always looking to improve and hope that you continue to enjoy the service we provide.


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Current Review Score: 8.9 (8.882)

Overview of Review Score

The Review Score of 8.9 (8.882) out of 10 for Bluebird Care South Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Bluebird Care South Gloucestershire is calculated as follows: ( (16 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care South Gloucestershire is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (10)

Suresh

Suresh Singh

Job Title: Business Development Manager

Joined: 2022

Suresh is our Business Development Manager. He brings a wealth of experience in the care sector, specialising in Live-In, Domiciliary and complex support.


"It’s a pleasure being part of the Bluebird family as Business Development Manager for such an outstanding organisation with fantastic ethics and I’m looking forward to learning and achieving together."


Cheryl

Cheryl Beard

Job Title: Registered Manager

Joined: 2019

Cheryl is Bluebird Care South Gloucestershire's Registered Manager.


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Agi Raab

Job Title: Training Officer

Joined: 2021

Agi is our Training Officer at Bluebird Care South Gloucestershire.


Cathy

Cathy Fry

Job Title: Recruitment Officer

Joined: 2020

Cathy is our Recruitment Officer.


Kelly

Kelly Hawker

Job Title: Team Leader

Joined: 2017

Kelly is one of our Team Leaders.


Chibwe

Chibwe Mulubwa

Job Title: Care Coordinator

Joined: 2022

Chibwe joined us in May 2022 and is one of our Care Coordinators.


Chibwe has just over two years of previous experience in care.


"I'm so grateful to be part of such an amazing organisation that has a fantastic culture. I'm looking forward to learning and working alongside the team."


Katy

Katy Seal

Job Title: Accounts Manager

Joined: 2019

Katy is our Accounts Manager.


Amy

Amy Thomson

Job Title: Team Leader

Joined: 2020

Amy joined Bluebird Care in 2022 as a care worker in our domiciliary section.


She then moved into the specialist team and is now a Team Leader.


"I have been working with Bluebird for over 2 years now and after all the great support I have received, I am very happy to have been able to progress my career to Team Leader in doing what I love!"


Michelle

Michelle Watkins

Job Title: Care Coordinator

Joined: 2020

Michelle is our Care Coordinator.


Jack & Sophie

Jack & Sophie Whitfield

Job Title: Directors

Joined: 2013

Bluebird Care South Gloucestershire is owned and run by Sophie and Jack Whitfield. Jack and Sophie bring with them a range of experience in business, finance and customer service, with the focus of their business always being on putting the customer first.


Jack grew up in South Gloucestershire and so has a great understanding of the local community and the people within it. Like many others, Jack and Sophie first came across the care industry when members of their families started to need a helping hand. 


It made them realise the profound difference good quality care can make in someone’s life. They decided to put together a team to provide care to a standard that they would be happy with for their own family and friends.


When not working, Jack can usually be found fishing or playing cricket. Together with their three children, Sophie and Jack enjoy going for walks with their dogs, Pablo and Indy.


Frequently Asked Questions about Bluebird Care South Gloucestershire

What Type of Services does Bluebird Care South Gloucestershire offer?

Bluebird Care South Gloucestershire offers Home Care.

How many Carers does Bluebird Care South Gloucestershire employ?

Bluebird Care South Gloucestershire employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care South Gloucestershire to verify any information. View our terms and conditions. Bluebird Care South Gloucestershire has a Platinum Service – more info.