Home Instead (Dudley and Sandwell South)

Castlemill, Burnt Tree, Tipton DY4 7UF
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9.8 61 Reviews
  • Home Instead (Dudley and Sandwell South), Tipton
Rated as Outstanding by CQC in November 2019, Home Instead (Dudley and Sandwell South) pride themselves on keeping the client at the heart of everything they do.

They support older and vulnerable adults to remain in their own home, as independent as possible for as long as possible. Following a conversational assessment, the client receives a plan of care which is personalised in every aspect of their life.

Care is not a one size fits all and this is something that Home Instead truly understands. They offer a wide range of services including, companionship, medication management, personal care, meal preparation and serving, shopping, accompanying to appointments, and support for the client to maintain their social life or continue to take part in activities or interests. They also provide respite calls for families caring for loved ones, specialising in Dementia care, which enables the family carer to pursue an activity of their own choosing, knowing their loved one is being cared for as they would.   

Their CAREGivers are chosen for their personality, kindness and empathy, as well as a real desire to work with older people and make a real difference to their lives.

CAREGivers receive in-depth initial and ongoing training in a wide variety of topics to enable them to deliver bespoke care which meets the needs of the client and their family.

When employing a CAREGiver, Home Instead Dudley always uses the 'mum test' as their benchmark - if the person would not be sent to care for a member of their own family then they are not employed.

They know how difficult it can be caring for a loved one and Home Instead Dudley understand that supporting the family is also an important part of their role.

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Care Provided by Home Instead (Dudley and Sandwell South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Williams (Manager)
  • Admission Criteria
    • Non-medical

Funding & Fees Guide for Home Instead (Dudley and Sandwell South)

  • Prices

  • From £35.00 per hour

Home Instead (Dudley and Sandwell South) Reviews (61)

Total of 61, showing 1-20
9.8

Home Instead (Dudley and Sandwell South) has a Review Score of 9.8 (9.833) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Dudley and Sandwell South) has 61 reviews.

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Review from Andrea R (Daughter of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively independently.
Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.

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Review from David B (Son of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is wonderful.
Professional, helpful, and thoughtful.
All of the care professionals are so nice, this service has changed my Dad's life.
Mondays, Wednesdays and Fridays are the days for visits, my Dad looks forward to those visits so much.
A couple of the care professionals take my Dad
out for breakfast, that's just great because I work full-time and do not have the time in the week.
His house is kept clean now too, he is unable to clean for himself.
It's important to me that I have someone else on board to help and assist with my Dad's care.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your heartwarming review. It is our pleasure and privilege to support your dad - he's lovely!


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Review from S S (Daughter of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead's care and support were key to mum being able to remain safe in her own home. Home was her favourite place, her sanctuary and together with Home Indstead her family were able to ensure she could stay there until her quite sudden passing.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write a kind review. It is much appreciated and we loved supporting your mum.


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Review from D S (Daughter of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been recommended to Home Instead via a family member, this was the best advice knowing the level of care package that was to be provided for Mom.
Having the same carers helped more build a wealth of confidence in knowing who was looking after her on a regular basis and a level of trust with
knowing whom was coming into her home.
Mom was very pleased with the care given and that her needs were met. Unfortunately due to her needs plan changing, we could no longer continue the service, however it was sad this had to come to an end.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write this lovely review. It was our pleasure and privilege to support your lovely Mom.


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Review from M K (Friend of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, the care received was spot on! The care professionals and office staff always went above and beyond to provide exceptional care and support.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for taking the time to write this lovely review! It was a joy and our privilege to be part of your lives.


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Review from A S (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has received first-class support in all areas from the team.
My parents received excellent care from their kind and caring team. Each carer treated them with dignity and cheerfulness. The care package allowed my parents to remain in their own home for much longer than they had thought possible.
Our wider family has also felt well supported by the office and out-of-hours team. We are deeply grateful to you all.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write this lovely review. It was our pleasure and privilege to support your parents and be part of your lives.


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Review from L B (Daughter of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Home Instead was way beyond the job described, the care they gave to both of our parents and the support they gave to us was second to none. We can never praise the girls and boys enough.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write a review. It was our pleasure and privilege to support your lovely family.


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Review from S H (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your help and encouragement over the last 6 weeks whilst recovering from my hip surgery. The team have been efficient, helpful and very caring.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for your kind review. It was our pleasure to support you during your recovery.


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Review from Emma H (Daughter of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after for just over a year by Home Instead. His care was genuine, supportive and friendly. There was a real desire to help him live in the best way he could.
I appreciate the level of care my dad was given but also equally appreciate the support I was given as well.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for taking the time to write your kind review. It was our pleasure and privilege to support your lovely dad.


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Review from C S (Son of Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father started using your service after suffering a stroke in the summer of 2022, after losing his wife later on that year and with his mobility decreasing he and we as a family looked upon the extra care and support you gave us as a godsend. Dad formed quite a strong bond with his regular carers,
for which I have the utmost gratitude and they made the remaining time he had before he passed more easier for him and us. Thank you Home Instead and all the team.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for taking the time to write a review, it means a lot to us. It was our privilege to support your father.


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Review from R U (Daughter of Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always a very independent lady, who was very proud of being able to look after herself. However, as her ability started to decline, she realised she was struggling to cope alone. Home Instead provided the perfect solution not just for Mum but also for us. The staff who assessed Mum initially
were marvellous. The carers who looked after Mum on a daily basis soon became good friends and she enjoyed having someone she could talk to and share a joke with. It was reassuring for us to know she had someone she liked and could rely on. Thank you everyone at Home Instead.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so very much for taking the time to write a review. It really is appreciated. It was our pleasure and privilege to be part of your mum's life and we remember her with great affection.


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Review from R P (Son of Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Home Instead has been very positive indeed. The carers have gone above and beyond their roles and we have nothing but praise for them. Given the extremely challenging times of Covid, they were exemplary. The care and attention provided were first class and it enabled Mom to stay
at home as long as it was feasible to do so, which was her wish. Thank you all.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your review. It was our pleasure and privilege to support your lovely mom.


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Review from M M (Sister of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used Home Instead for a few months because my family member sadly passed away in July after being in hospital for several weeks. The carers were always punctual letting us know if they were going to be late even if it was only a few minutes. My family member was treated with dignity, compassion
and patience and was encouraged to do the exercise needed to improve his mobility. They were a big help and also provided a sympathetic ear. I only wish we had changed to them much sooner than we did.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your kind review. It was a privilege being part of your lives.


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Review from C H (Daughter of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead visited Dad on a regular basis for well over a year. During that time, his needs changed from fortnightly sociable drive to places of his choosing - to twice daily caring visits in his home. The carers were keen to help Dad and adapted well to his changing situation. The back office team
were very supportive, shared their knowledge, and communications were excellent.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your lovely review. It was our pleasure and privilege to be part of your lovely dad’s life.


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Review from S W (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office team and carers were friendly, knowledgeable and professional. They health with queries and issues relating to changing care requirements flexibly and providing sound advice to help us make the right choice.
The carers approached providing help around the home to my mother, who would sometimes
refuse to help, in a calm and dignified way to ensure she got help. I would recommend the company.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your kind review it really is appreciated. It was our privilege to support your parents.


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Review from Anna W (Niece of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have taken great care of our elderly uncle initially and later our elderly aunt. Sadly both have now passed away, our aunt very recently. Throughout the ten years, Home Instead have taken the pressure and worry from us as we've known they have been taking care of our aunt and uncle and
have kept us up to date with any concerns. I would highly recommend them.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for taking the time to send us a review, we really appreciate it. It was our absolute pleasure to support them both. They are missed.


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Review from Alan G (Nephew of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the service you provided for my uncle. It allowed him to stay in his own home longer. The staff were very helpful in trying to accommodate Uncle's needs.
The carers were empathic, caring and professional. I couldn't speak highly enough of them. I would definitely highly
recommend them.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your lovely review. It was our pleasure and privilege to support your Uncle.


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Review from Mike H (Son-in-law of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed Home Instead to provide companionship, transport to medical appointments, and outings (mainly shopping trips) for a very independent 96 year old. All of her relatives live miles away and can only visit occasionally and all of her friends died before her. It was reassuring to know someone
visited regularly and could keep us informed on any issues which needed to be resolved as well as have someone handle routine transport needs.
Everything was handled professionally and efficiently and the carer built a strong relationship with Mother-in-law.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write a review, it means a lot to us and the team. It was our pleasure to support your mother-in-law.


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Review from R G (Relative of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional carers, skilled and compassionate. Managers and support staff very affordable and willing to alter care provided as my relative's needs grew. The carers were each introduced and familiarised themselves with the preferences and needs of my relative.
Having had a very poor experience
with a previous agency Home Instead quickly and reliably convinced my relative of their ability to provide an excellent service. The care provided was end of life care and we could not have asked for a more caring and supportive team of carers.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to send in this wonderful review. It really does make a difference to the office staff and Care Professionals!


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Review from Richard O (Husband of Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange care for my wife who is terminally ill, so that I could go in to hospital for an operation. We were given only a week to arrange this and Home Instead were able to step in and take over giving me peace of mind that my wife would be well looked after. Will not hesitate to use Home Instead
again and will use word of mouth to our friends and family to promote your business.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write a review - it really means the world to us. It was a pleasure being part of your lives.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Home Instead (Dudley and Sandwell South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Home Instead (Dudley and Sandwell South) is calculated as follows: ( (71 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Dudley and Sandwell South) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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Meet the Team (3)

Marie

Marie Share

Job Title: Care & Operations Manager

Joined: 2013

Hello, I'm Marie


I'm the Care Manager here at Home Instead, but like everyone else, I began my career here as a CAREGiver. I knew very little about the care sector when I came to work here, but I knew it was an area I wanted to learn more about as I intended to go back to University to become a Social Worker. However, like almost everyone who works here, I found that I loved this type of work, what Home Instead stands for, it's ethos and quality of care delivered, so I stayed. My previous job was as Customer Services Manager at Dudley Zoo, so I know what it takes to deliver a great customer experience and have brought these skills to my current position.


I'm very proud of Home Instead and the work we do and, as Care Manager, I am responsible for all of the day to day activities and to make sure the office runs smoothly. The quality of the care delivered by our CAREGivers is extremely important to me and I refuse to let anyone 'rest on their laurels' as I am always looking for ways to continually improve our service.


In my spare time, I spend time with my husband, family and friends. I also enjoy reading, craft activities and learning how to better use technology. I am also known for my unhealthy obsession with stationery!


Julie

Julie Williams

Job Title: Owner / Registered Manager

Joined: 2012

Hello, I'm Julie


I am one of the owners of Home Instead Dudley & Sandwell South. In the beginning, I did whatever needed doing - and to some extent, still do - however, my main responsibilities these days are compliance, planning and overall business development.


I am so proud of everything we have achieved so far at Home Instead and I am looking forward to continuing to grow without compromising the quailty of care we deliver. Our strap line on the company logo is 'To us, it's personal' this embodies how I feel about the company; looking after someone else's family member is incredibly personal, and we instil this in our staff from the very beginning.


When I trained and qualified as a nurse, care of the patient was very much our focus; over the years, this changed and it became more about targets and paperwork, so I left. I re-trained as a teacher and taught Health & Social Care in a local secondary school. When the focus of this job became about the results the children achieved, rather than the children themselves, I left there too. Now I am working in a environment where we get to make the decisions of how we operate as a company, I can promise you that our clients and our staff will always be the main focus of Home Instead.


In my spare time I enjoy anything craft-related, reading, jigsaws, recording our family memories for our grandson, and spending time with him and the rest of my family and friends. Like Marie, I, too have an unhealthy obsession with stationery and a bit of a Netflix dependency!


I love that this is a family-run business, and I love the family-feel we have created. Why not give us a call and let my family help you support yours?


Ian

Ian Williams

Job Title: Owner / Nominated Individuals

Joined: 2012

Hello, I'm Ian.


I'm one of the owners here at Home Instead Dudley and my main responsibilities are all things financial and I also am actively involved in the initial training and education of our CAREGivers. I feel that it's very important that I am involved at this early stage of our CAREGiver's journey, as I want to make sure that the people we employ have the same values as we do. We can teach them to do the job, but we can't teach them to be kind and caring - that's who they are. I have to be happy that I would send them to look after members of my own family before they look after you or your family. Julie and I take the responsibility of owning a Home Instead Franchise very seriously and the quality of the service we provide is hugely personal to us both. We understand how difficult it can be letting someone else care for yourself or your loved ones, and through our relationship-led care, we hope to earn your trust and become part of your life.


I am a family man first and foremost and spend huge amounts of any free time with our daughters, son-in-law and grandson. However, I am also a lifelong Wolves supporter, avid horse racing (non-betting) fan and resident dad-joke teller. I am told that I have modelled my 'act' on Eric Morecambe's piano playing! All the right jokes, not necessarily in the right order - there's a reference for people over a certain age!


Frequently Asked Questions about Home Instead (Dudley and Sandwell South)

What Type of Services does Home Instead (Dudley and Sandwell South) offer?

Home Instead (Dudley and Sandwell South) offers Home Care.

How many Carers does Home Instead (Dudley and Sandwell South) employ?

Home Instead (Dudley and Sandwell South) employs 42 carers.

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