Caremark Wandsworth

Office 5000, 87 Kimber Road, Wandsworth, London SW18 4FS
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9.8 29 Reviews
  • Caremark Wandsworth, London
Caremark Wandsworth is committed to providing the very highest standards of care for people to help them live independently and safely in their own homes.

Customers comprise adults of all ages, including the elderly and also younger adults with physical and/or learning disabilities.

Customers' needs are listened to carefully and care is tailored for them, ranging from companionship and practical help around the home to intensive personal care, and from an hour or two a week to full-time support.

To ensure continuity of care, Caremark Wandsworth aims to give clients the same care workers, who are security (enhanced DBS) checked, vetted and fully trained and who provide a caring, compassionate, punctual and personalised service.

There are frequent unannounced spot checks on carers, and regular care reviews and assurance checks with clients, to ensure the highest quality standards.

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Care Provided by Caremark Wandsworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maggie Otto (Managing Director)

Funding & Fees Guide for Caremark Wandsworth

  • Prices

  • Available on request

Caremark Wandsworth Reviews (29)

Total of 29, showing 21-29
9.8

Caremark Wandsworth has a Review Score of 9.8 (9.754) out of 10, based on 11 reviews in the last 2 years. Over all time Caremark Wandsworth has 29 reviews.

Overall Experience

  • 23
  • 5
  • 1
  • 0
  • 0

Date Published

29
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7
11
18

Review from Ron B (Client) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have found Caremark Wandsworth on the web. The service manager was efficient, kind and friendly in her first introductory visit. The carer who came for several months was always punctual and reliable, working on homemaking chores I urgently needed done while having no-weight-bearing
casts and in a wheelchair. I especially appreciated, living alone and a bit isolated in the casts, that the carer who came was intelligent and an easy, charming conversationalist, making having someone in my flat really a pleasure - as well as a necessity! Management of invoices and changes in schedule I needed were always handled efficiently and professionally, and the contact person on the phone always friendly with a can-do attitude. The cost was reasonable. When I need to have my next complicated foot surgery Caremark will be the first home care resource I will call up!

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, Ron, for your feedback. I’m pleased that we provided a high level of continuity of care with the same carer, who was therefore really able to understand your needs.


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Review from Bill C (Son of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given the contact for Caremark by a friend as they were not on a list forwarded to me by Wandsworth. I have not regretted it. The carers for my mother have been kind and understanding and shown great empathy with my mum who can be difficult at times. Always cheerful, professional and responsive
to mum's needs.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Many thanks, Bill, for your comments: it was great that our carers were able to bring a smile to your mother’s face!


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Review from S P (Daughter of Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark for over 2 years now, recently my mother had a number of hospital appointments that required us to change the times of visits so as to fit in with transport arrangements etc. Nothing was too much trouble. Caremark were only too happy to work in with our arrangements. In addition,
we love that mums carers work on a rota of 4-5 carers so that they really understand and get to know mum who loves the routine and in addition to the care enjoys the chat and interesting conversations that she has. Thank you, Caremark.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you very much, S P, for your kind comments. We all enjoyed caring and supporting Mum.


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Review from Pippa D (Daughter of Client) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the high standard of care my Dad received. We especially appreciated the continuity of care provided, which became more and more important as Dad's memory problems worsened. Dad had one primary carer, with a second carer introduced as he needed more help and a third on
hand to offer additional cover when necessary, so that he got to know all three of them well. They were all so kind and felt genuine affection for Dad, which I'm sure was returned. The management and staff in the office were very helpful and supportive. All in all, the staff at Caremark (Wandsworth) helped to make the stress and anxiety which inevitably accompanies caring for an elderly parent much more manageable.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, Pippa, for these very kind comments. Our carers enjoyed visiting your Dad, and helping to improve his well-being through really getting to know him well and understanding his needs.


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Review from M P (Husband of Client) assisted by family/friend published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent care for my wife, Caremark came out the same day and had a carer introduced by 6 pm and they started the next day.
They pay great attention to continue of carers and we have been very happy with all aspects of the care and service.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, M P; I’m delighted that we were able to respond so quickly to your wife’s sudden urgent need for care and support.


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Review from Susannah C (Daughter of Client) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received care from Caremark (Wandsworth) for the final 5 months of her life. Initially, she was cared for by one main carer, who showed her enormous kindness and respect, took her work seriously and always came with a lovely smile that cheered my mother greatly. She was thorough and meticulous.
My mother and the carer developed a very warm bond that really helped all of the family as the end drew near.


Latterly, when more visits by more carers were required, I felt that my mother's needs were meant with warmth and humanity by the Caremark carers. I have great admiration for the women who do this job and am extremely grateful to them for the care they provided. I feel we were so lucky.


Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, Susannah, for your feedback. I’m very happy that your mother’s carer provided care and support with a cheery smile, helping to improve her wellbeing in her last few months.


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Review from Janet W (Daughter of Client) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother found the carer's she had very friendly and reliable. They always reported any concerns immediately to the office. My mother's needs were not for personal care as much as for ensuring she had taken her tablets and was eating three times per day. Some young carers need more training in managing
rotation of food in the refrigerator, checking sell-by dates. When opening foods such as packets of ham and cheese, they should ensure they are wrapped to avoid cross-contamination and also ensuring they are not left for a person with memory loss eats them after 3 days. Communication between the different carers is essential in this regard.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Caremark (Wandsworth) welcomes feedback from clients on the quality of its service.


All our carers receive thorough training on food hygiene and safety. Our carers are fully aware of the importance of food hygiene/safety in particular with clients with memory loss. The implication of the comments by the daughter of our client is that our carers know nothing about food hygiene/safety, which is incorrect. We admit that there was an isolated instance of an item being in the fridge beyond its use by date. We took immediate action to refresh the food safety training of the carer responsible, and thereby improve the safety of our service. We, therefore, believe that this issue has been given disproportionate emphasis in the review; consequently there is relatively little weight attached to the view that "my mother found that the carer's (sic) she had very friendly and reliable". We, therefore, feel that the review is misleading.


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Review from Bridie K (Sister of Client) published on 21 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Wandsworth has provided home care and other based community services for my brother for the last three years. This has enabled him to live life to a higher standard. They have provided a wonderful and dedicated service, which they should be proud of. They keep in regular communication updating
and advising the progress of their work with my brother. l would totally recommend them for their professionalism and respect.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Many thanks indeed, Bridie, for your kind comments about our care for your brother; it was wonderful that we were able to improve his quality of life.


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Review from Will A (Son of Client) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Wandsworth have been providing extra 24/7 care for my father during the last 18 months. They have delivered outstanding care, with incredibly dedicated staff who have gone way beyond the call of duty. they have been extremely professional, caring and compassionate.
The staff have become like
family members. One never felt as though the staff were not giving 110%. It is a sign of the calibre of their team that some would visit my father whilst they were in annual leave. Simply put, brilliant carers. thank you.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you so much, Will, for this wonderful feedback. Providing our 24-hour service in 2 x 12-hour shifts was not easy, so I’m humbled by your comments.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Caremark Wandsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Caremark Wandsworth is calculated as follows: ( (49 Excellents x 5) + (16 Goods x 4) ) ÷ 65 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Wandsworth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Patrick

Patrick Mouelle

Job Title: Care Manager

Joined: 2015

Patrick has been a valued part of the Caremark Wandsworth team since 2015, bringing kindness, dedication, and a deep commitment to supporting others. Before moving into care, he worked in public relations and events management but felt a strong calling to make a real difference in people’s lives.
His passion for helping others led him to pursue studies in Family and Couple Psychotherapy at Springfield University Hospital in London. Over the years, Patrick has provided invaluable support to both clients and caregivers, ensuring they feel heard, valued, and cared for.
His dedication and hard work were recognised when he was promoted to Care Manager in 2023. With his warmth, experience, and compassionate approach, Patrick continues to make a meaningful difference in the lives of those we care for every day.


Muneeba

Muneeba Jutt

Job Title: Field Care Supervisor

Joined: 2024

Caring for others is more than just a job for me—it’s something I truly believe in. My experience in both finance and healthcare has taught me how important kindness, support, and understanding are in people’s lives. I have helped individuals not just with personal care but also by being there for them, offering companionship and reassurance when they need it most. As a Field Care Supervisor, I am committed to making sure both clients and care teams feel valued and supported. To me, good care isn’t just about what we do - it’s about how we make people feel every day.


Maggie

Maggie Otto

Job Title: Director

Caring is at the heart of everything we do at Caremark Wandsworth.
For me, care is deeply personal. Everyone deserves to feel valued, respected, and supported in a way that truly meets their needs. Through my experience working with diverse communities, including my time volunteering at Age UK Westminster, I have seen just how much a kind word, a helping hand, and genuine care can mean. As I become part of the Wandsworth community, I look forward to building strong, meaningful connections with those we serve.
My goal is simple: to ensure that the care you trust remains exceptional. I am committed to leading with warmth, compassion, and dedication, making sure every individual receives the support they deserve. Thank you for trusting us. We are here for you, every step of the way.


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