Bluebird Care Scarborough & Bridlington

Cayley Court, Hopper Hill Road, Eastfield, Scarborough YO11 3YJ
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2.5 22 Reviews
  • Bluebird Care Scarborough & Bridlington, Scarborough
Bluebird Care Scarborough & Bridlington tailors care service so they are carried out to customers' wishes and in the comfort of their own home.

Staff are carefully chosen for their compassionate approach and the provider is keen on ensuring all professionals receive quality training and ongoing career development.

The provider believes that care services in the home should treat each person as an individual with unique needs and that care workers should carry out care to the same level they would expect for their own family members.

The services offered include domiciliary care, personal care, complex care, live-in care and many others.

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Care Provided by Bluebird Care Scarborough & Bridlington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sam Mortimer (Registered Care Manager)

Bluebird Care Scarborough & Bridlington Reviews (22)

Total of 22, showing 1-20
2.5

Bluebird Care Scarborough & Bridlington has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Scarborough & Bridlington has 22 reviews.

Overall Experience

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  • 5
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Review from M H (Client) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A couple of members of staff have been rough and not very caring in how they have helped to dress/undress and at times when helping to the commode.
On a couple of occasions, I have been left with items I need out of reach, thus I have been cold because I could not reach a jumper or blanket or move
because the walker was left out of reach.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Scarborough & Bridlington

Hi, thank you for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn't the service we aim to deliver. We would like to help further, please can you contact us directly to resolve this issue?


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Review from H K (Daughter of Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Bluebird carers have been coming in to get my very frail mother up and dressed and washed or showered in the mornings for more than a year, I think I'm in a good position to say that Bluebird is excellent. Very reliable, with lovely carers who are kind as well as efficient and professional. Altogether
great support.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Scarborough & Bridlington

Hi, thank you so much for your positive comments about Bluebird Care Scarborough & Bridlington. We always strive to provide top-quality service to every customer and are pleased to hear that your experience is positive.


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Review from D P (Partner of Client) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good. The carers are very good. No problems.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you for leaving us a review! We are delighted to hear that you are happy with our services.


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Review from Linda W (Client) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the service I receive.

Reply from Paulina Jezierska, Recruitment and Marketing Officer at Bluebird Care Scarborough & Bridlington

Thank you for leaving us a review! We are delighted to hear that you are happy with our services.


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Review from Janine H (Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started with Bluebird in February 2021. Over one year on, I happily have the same Carer, now a firm friend. Living alone with terminal Cancer over the past 5 years, with multiple disabilities, I cannot go out alone. With no family or friends living near me, I felt alone and abandoned until my Bluebird
Carer came into my life. Compassionate, Caring and Gentle. She brought with her LIFE! She supports me in every way - attending appointments, giving me someone to talk them over with after, a constant reassuring presence. I have met most of, if not all the team who work at Bluebird, Scarborough. Everyone has a wonderful way of bringing laughter and joy into Life. I look forward so much to their visits. Their love of people knows no bounds, no matter who they are, or what their experience. Cancer is a frightening disease. Loneliness and living this journey alone have been eased by their presence, their support, laughter and sense of peace. Thank you, Bluebird. You are SPECIAL! xx

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you so much for taking the time in leaving us a review. It is highly appreciated! We are delighted to hear that you are happy with our services.


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Review from C R (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had such good carers I feel safe when they are here. Being both disabled and in very ill health they are a godsend to me.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you so much, for taking the time in leaving us a review. It is highly appreciated. We are delighted to hear that you are happy with our services.


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Review from M O (Client) assisted by family/friend published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with your service.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, for taking the time in leaving us a review! We are pleased to hear that you are happy with our services.


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Review from M O (Son of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird took over my 97-year-old mother's personal care in October 2020 following a home move. From the outset, they were helpful, eager and positive about providing the twice-daily attendance mum's general age-related frailty demanded. As independently minded as she was mum soon came to look forward
to the carers visits, being almost totally deaf for well over a decade after no doubt lip-reading for many years, communication with her was not always straightforward so it was always good to hear her laughing back to her old self as the carers went about their routine.
Carers are always punctual, cheerful and respectful and any (very rare) material delay in attendance due to unforeseeable circumstances always telephoned.
Mums general frailty worsened suddenly and materially from the end of April and after a week as subject to an NHS end of life pathway regime which Bluebird regular team of carers supported impeccably, indeed their response to finding at a morning visit mum had passed away entirely peaceful in her sleep overnight, summoning of a supervisor and professional handling by all three of what was a potentially upsetting scenario for all concerned, exemplary. No hesitation in wholeheartedly recommending this agency.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you so much, for taking the time in leaving us a review. It is highly appreciated. We are delighted to hear that we have met and exceeded your expectations.


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Review from D G (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are well trained some more than others and some need more experience and just need time to get it. All are helpful and concerned about my welfare and do not hesitate to seek further advice from others.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, for leaving us a review! We are thrilled that you are happy with our services.


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Review from A B (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a relative I can not fault Bluebird Care we have used this service for my mum for several years, they continue to meet all her needs and go above and beyond whilst maintaining and respecting her independence. The staff are very friendly and expereicned in the care they deliver. We are extremely
grateful for the love and support they give to mum and my family and would highly recommend this service.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, for leaving us a review! We are delighted to hear that you are happy with our services.


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Review from L A (Son of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and compassionate supervisor, admin and carers that treat my parents with utmost dignity and respect in very difficult circumstances. Always available 24/7 and nothing is too much trouble for them. Very happy with all aspects of care and even when there have been enforced interruptions
in care, they are always available to pick up the baton again, at short notice.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, Leigh, for taking the time to leave us a review! We are thrilled that you are happy with our services.


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Review from P W (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and helpful. They take me shopping and do any household tasks if I ask them to when I don't feel well. If I can't go shopping, they do it for me very efficiently. I get on well with them and have no complaints. The management is also helpful.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, Patricia! We are thrilled that you are happy with our services.


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Review from Cynthia C (Sister of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We set up with Bluebird in August 2020 and have found them very professional from setting out all the details of the care my sister would receive, everything explained in detail. The services the carers have given my sister have been excellent, all very kind and caring. I would recommend them for sure.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, Cynthia, for taking the time to leave us a review. We really appreciate this!


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Review from F R (Daughter-in-law of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has provided an excellent care package for my mother-in-law. Each carer listens to her daily needs and responds well whilst also following the daily tasks. The management team is helpful and very responsive to any changes we have needed. I have seen first hand the level of care and respect
each carer gives to my mother-in-law. I feel reassured that they are coming each day to ensure my mother-in-law can stay at home.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, for taking the time to leave us a review. This really means a lot to us.


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Review from C F (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from extremely professional and caring staff. They are very efficient and friendly with nothing being too much trouble.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, Christine, for leaving us a review. We are delighted that you are happy with our services.


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Review from J F (Daughter of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team have consistently phoned me if there has been no answer at the flat when the care worker has arrived. Also, when a new care worker is coming. The care worker is very friendly and caring; she chats to my mum and has offered to accompany her on short walks when the weather improves.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you! We are thrilled that you are happy with our services.


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Review from E K (Daughter of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that help my dad are wonderful. They are all very kind and treat my dad with dignity. Nothing is too much trouble for them.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, We appreciate your time leaving us a review, and we are thrilled that you were so happy with our services.


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Review from W C (Client) assisted by family/friend published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has nearly always been good to excellent. Management has been very good at accommodating our needs at very short notice. Staff are usually regulars which are important when building relationships especially for those with dementia.
Overall highly satisfactory.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you! We appreciate your time submitting us a review, and we delighted that you are happy with our services.


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Review from Geoffrey N (Husband of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am certainly satisfied with the high standard the carer provides and will willingly provide any further information you may require.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, Geoffrey! We appreciate your time submitting us a review, and we delighted that your wife receives the highest quality of care she deserves.


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Review from M J (Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to have chosen Bluebird from a long list of carers. I find them friendly and easy to talk to. Carers complete tasks quickly and efficiently. Always willing to help me if I have a problem.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you! We are thrilled you have chosen us and are happy with our services.


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Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Bluebird Care Scarborough & Bridlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.500 for Bluebird Care Scarborough & Bridlington is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 6 Ratings = 2.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Scarborough & Bridlington is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sam

Sam Mortimer

Job Title: Registered Care Manager

Sam has over 10 years of experience in Health Care, in various roles, two of which are Nursing and administration. She completed her Level 3 Diploma in Nursing and is committed to providing excellent service to all our customers and staff.


After many years of working in the care sector ranging from elderly care to mental health and substance misuse, she has joined Bluebird Care as an Administrator. She has been later promoted to the role of Care Manager.


Frequently Asked Questions about Bluebird Care Scarborough & Bridlington

What Type of Services does Bluebird Care Scarborough & Bridlington offer?

Bluebird Care Scarborough & Bridlington offers Home Care.

How many Carers does Bluebird Care Scarborough & Bridlington employ?

Bluebird Care Scarborough & Bridlington employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Scarborough & Bridlington to verify any information. View our terms and conditions. Bluebird Care Scarborough & Bridlington has a Platinum Service – more info.