Bluebird Care Scarborough & Bridlington

Cayley Court, Hopper Hill Road, Eastfield, Scarborough YO11 3YJ
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2.5 22 Reviews
  • Bluebird Care Scarborough & Bridlington, Scarborough
Bluebird Care Scarborough & Bridlington tailors care service so they are carried out to customers' wishes and in the comfort of their own home.

Staff are carefully chosen for their compassionate approach and the provider is keen on ensuring all professionals receive quality training and ongoing career development.

The provider believes that care services in the home should treat each person as an individual with unique needs and that care workers should carry out care to the same level they would expect for their own family members.

The services offered include domiciliary care, personal care, complex care, live-in care and many others.

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Care Provided by Bluebird Care Scarborough & Bridlington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sam Mortimer (Registered Care Manager)

Bluebird Care Scarborough & Bridlington Reviews (22)

Total of 22, showing 21-22
2.5

Bluebird Care Scarborough & Bridlington has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Scarborough & Bridlington has 22 reviews.

Overall Experience

  • 16
  • 5
  • 1
  • 0
  • 0

Date Published

22
0
0
1
21

Review from Sheila A (Wife of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very supportive and very kind to the people they are helping and to the family.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Scarborough & Bridlington

Thank you, Sheila! Bluebird Care really appreciates your time submitting us a review. We just love doing care the right way and are so thrilled you have chosen us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John G (Nephew of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care staff provide consistent, efficient and reliable daily care comprised of general home care and personal hygiene help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Bluebird Care Scarborough & Bridlington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.500 for Bluebird Care Scarborough & Bridlington is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 6 Ratings = 2.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Scarborough & Bridlington is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sam

Sam Mortimer

Job Title: Registered Care Manager

Sam has over 10 years of experience in Health Care, in various roles, two of which are Nursing and administration. She completed her Level 3 Diploma in Nursing and is committed to providing excellent service to all our customers and staff.


After many years of working in the care sector ranging from elderly care to mental health and substance misuse, she has joined Bluebird Care as an Administrator. She has been later promoted to the role of Care Manager.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Scarborough & Bridlington to verify any information. View our terms and conditions. Bluebird Care Scarborough & Bridlington has a Platinum Service – more info.