Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
Submit a Review
Top 20 award
9.8 64 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.

Show Home Instead (Glasgow North) on the Map

Care Provided by Home Instead (Glasgow North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Megan Doris (Registered Care Manager)
  • Admission Criteria
    • Over 18's Only

Funding & Fees Guide for Home Instead (Glasgow North)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Glasgow North) Reviews (64)

Total of 64, showing 1-20
9.8

Home Instead (Glasgow North) has a Review Score of 9.8 (9.831) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Glasgow North) has 64 reviews.

Overall Experience

  • 60
  • 4
  • 0
  • 0
  • 0

Date Published

64
1
4
10
54

Review from Lata J (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the support my mother is receiving from Home Instead.
Her carer is very supportive and kind to my mother. They go shopping together and any other activities that need to be actioned. Her carer helps my mother in the house with ironing and helps her with tidying out the fridge
etc. They also sit and have a chat. The companionship and friendship have been a great support to my Mother. The carer and office staff are very respectful and polite. Also, The office staff and Manager are always very helpful and supportive and quick to respond. Feedback from my mother is that she is very happy with the service and support provided.

Reply from Kaytrina Scott, Service Manager at Home Instead (Glasgow North)

Thank you so much for your kind feedback. We're thrilled to hear that your mother is happy with the care and support she's receiving from Home Instead. It's heartening to know that her carer's kindness, companionship, and help with activities like shopping and household tasks have been so valuable to her.We're also pleased that you feel our office team and manager have been able to assist you in a polite and responsive manner. Your thoughtful words mean a lot to us and will be shared with the entire team as encouragement to continue providing the high standard of care we strive for. Thank you once again for sharing your experience. It's an absolute privilege to support your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine M (Client) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first contact with 'Home Instead' was in November 2021. I'd just come out of hospital, and my family had arranged for me to have support from the company, in order to help me adjust to moving into a new flat. All the ladies who provided 'companionship' were kind, courteous and very helpful. Although
each lady was different, their support allowed me to enjoy life again. My confidence returned after having had severe anxiety and depression. Office staff were helpful and supportive and was much appreciated. After 2 1/2 years of care, some of the ladies have become friends. I can thoroughly recommend 'Home Instead's' help, support and care. First class!

Reply from Kaytrina Scott, Deputy Care Manager at Home Instead (Glasgow North)

Thank you very much for your kind review. It is lovely to see such positive feedback on the service provided. The team will be delighted to hear they have succeeded in supporting you to build your confidence back up and live your life to the fullest again. We wish you all the best in your future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G Y (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's a question of managing expectations. I see the wider picture since a client/staff meeting which I could attend recently. I expected to form a relationship with one helper who came two hours a week. I have had five different helpers, one heavily pregnant. But all pleasant, friendly and helpful.
Managing staff notes is challenging and I like meeting new people and appreciate cleaning and use of a car particularly. I have two carers in my family. Thank you.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your feedback, we appreciate the comments made and we will continue to welcome feedback from our clients on areas we can change for both clients and care professionals to ensure continuity of care. Thank you for attending our recent meeting, I look forward to meeting with you again. Take care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Nephew of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a successful engagement of Home Instead around 2010 to 2013 for my late mother, we were pleased to see that the high standards are still in place in 2024. Our aunt (my late mother's younger sister) has benefited hugely from the daily weekday contact and support. Accurate billing, quarterly
client review meeting. Great service.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you so much for your kind words. We try our best and will continue to review our services to ensure we are providing the high standards of care. We again appreciate your feedback and will continue to reach out to our clients and families then feedback to the office team and care professionals.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley B (Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer keeps me safe and I always look forward to spending time together. She makes me get the choice of where to go and what to do and helps me out and about. The carer and I couldn't be better.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your kind review of our service. We are keen to provide a tailored service for each of our clients and I'm pleased to see that we can support you to go out and you look forward to this. I will pass on your comments to the team and the care professional. I look forward to hearing about your next outing with the care professional.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine S (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service Mum received in her own home from all the carers, especially two staff members. Amazing! Mum was treated with respect and very well looked after. Would highly recommend.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for taking the time to write a review on the service your mum received from the team. We are proud of the relationships that our care professionals build with our clients. I will ensure this is passed to the care professionals and office staff who supported your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Stepdaughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stepmother's terminal illness, Home Instead carers helped us ensure that she was comfortable, safe and cared for in her own home right to the end. The care service was consistent, thoughtful, flexible and adapted quickly as her needs and medical requirements changed. The carers went out of
their way to ensure that her wishes and preferences were honoured and that she was never left without appropriate medical support. As a family, we will always be grateful for their professionalism and kindness.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your lovely feedback, it was a pleasure to support your stepmother and ensure she was comfortable and safe at home. I will pass on your comments to the care professionals.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Douglas B (Son of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has enjoyed the support from this care provider for over six months now and is delighted with the service provided. A very professional act on both sides of the business with management and care team both very responsive and empathetic.
We are delighted at the choice we made.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for taking the time to leave your feedback. I am pleased to hear you are happy with the support provided. I will pass your comments onto the office team and care professionals.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Agnes B (Niece of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more happy with the care provided by our two carers and the others from Home Instead. We really get the sense that they are "caring" for my aunt not just providing a service. I love being able to read a little report on how the visit has gone each day. Home Instead as a company has been
well-managed and easy to deal with. They are more expensive than other companies we looked at but I would say that it is money well spent and probably a better reflection of the true cost and value of the service.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your lovely feedback, I am happy to hear you are pleased with the support provided. I will pass on your comments to the team within the office and care professionals.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kirsty H (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Home Instead when we were in desperate need of help managing my elderly father at home and from the moment we contacted Home Instead we felt we were in safe hands. They arranged to visit very quickly and from the very first visit, they were able to help us put in place what we needed and
arrange for a carer to start within days. The carer was lovely and kind, professional and so respectful of my father. Sadly, we only needed their help for a short time but I cannot recommend them highly enough - they are an unusual combination of incredibly professional expertise with warmth kindness and respect that makes them feel like friends from the outset. Our only regret would be that we didn't engage them earlier.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for taking the time to review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams. I look forward to sharing your feedback with the office team and care professional.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda S (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead care team have been looking after my 90-year-old dad at his home since November 2020. For the last five years, he has had dementia, and without their help, he would have had to go into a care home.
He has four visits per day, and through a video link, at his door and in his lounge,
we are able to check in on him. In doing so, we have been struck by the respect and warmth of all the carers who look after Dad. They support his daily medication regime, bulk cooks his favourite meals, and ensure his hygiene levels are maintained, regularly laundering his clothing and bedding. But perhaps, more importantly, each and every one of the many faces Dad sees treats him with respect and listens attentively to his stories, most of which they will have heard before...
With my sister and myself living 400+ miles away, it has been a great comfort to know that he is being so well cared for and that his wish of continuing to live in his home of 50 years has been fulfilled!

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you so much for this lovely review. We are so happy that we have been able to support your dad to continue living at home. I will pass on these lovely comments to the office team and our care professionals as well. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian B (Friend of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was excellent. Carers were punctual, pleasant, and most helpful. They were flexible and nothing was a trouble.
We would recommend you to anyone. Office staff sorted a question one evening most helpfully and efficiently one evening. The initial person who came to help us was first
class. They had very good empathy with the person who required help, and with myself.
We would certainly use you again. Thank you.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Hi, thank you for taking the time to review our services, we welcome the feedback from our clients/families to ensure we continue to improve our services. It is always lovely to hear the staff have been helpful and we continue to provide a high standard of care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I deal with at Home Instead from carers to office staff are caring, helpful and treat me with respect.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your lovely review of our team at Glasgow North. We really appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela W (Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the two carers who supported me for two weeks (approximately 4th December 2022 until approximately 18th December) in every way! Arrived on time and supported me throughout each day with great care. Extremely friendly and polite. I give a score of 100/100!

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Thank you for your lovely review, we really appreciate the feedback and I will ensure I pass this message onto our team and care professionals. If we can support in any way in the future please do not hesitate to contact us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steven H (Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my partner had to go back to Australia over the Christmas holidays (as her father was extremely ill and very frail) we contacted several home care providers to secure someone to come in and help me while she was away for several weeks.
Home Instead were quick to respond and arrange a visit to
our home to find out how they could help us.
We have found them to be an extremely professional, caring and compassionate company that have been completely responsive to our/my needs since we asked them to provide the support I needed while my partner was away in Australia.
I have been extremely impressed with the home support staff that they have provided for me, and also with the managers working tirelessly in the background.
We will definitely keep using Home Instead to provide excellent support for us and I can't recommend them highly enough. Brilliant.

Reply from Megan Doris, Registered Care Manager at Home Instead (Glasgow North)

Hi, Thank you for taking the time to review our service. It has been a pleasure to provide the support you require and I am delighted to hear that you were happy with our care professionals. I look forward to hearing from you in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison B (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had close contact with Home Instead over the last two weeks following some issues with my elderly mother.
On the first occasion, Home Instead contacted me. On the second, I had to contact them and inform them of an emerging situation. On both occasions, Home Instead has been helpful, reassuring,
practical and supportive.
I have nothing but praise for both the care provider and for the manager who dealt with the issues.
I live 400 miles away from my mother and Home Instead provide the support and reassurance needed.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

Thank you for taking the time to independently review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patrick M (Son of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Home Instead has simply been phenomenal. Every member of the team that has provided care for my mother has gone above and beyond what the family expected.
Not only is it the care workers who are in attendance but it is also the office staff who are very pleasant and appear
to be well trained as their knowledge and understanding of the services is of a very high standard.
Each and every team member has exceeded our expectations and the level of care given to my mum has made things a lot easier on the family as this has eased a lot of stress and worry knowing my mum is well cared for and has her requirements met without any fuss.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

Thank you for taking the time to independently review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Morag R (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mum has been taken care of by Home Instead for nearly a year now and I can't thank the carers and staff enough for the care and the attention they give to my mum amazing what they do. They try to keep a routine as best they can having the same carers whom mum has got to know, love and
rely on.
Mum looks forward to seeing their smiling happy faces each day. I really don't know how we could cope without them they are invaluable. Obviously high standards in training as well as down to earth loving carers who clearly love their job. Mum can stay at the house she loves. The office staff keep me updated and give me great advice they are so kind and friendly like the carers. I can not recommend Home Instead enough. They will help and change the families' lives for the better thank you, thank you Home Instead. It's an 11 out of 10 from me.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

Thank you for taking the time to independently review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John T (Son of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was keen to keep my elderly mother at home as long as she was able and latterly she has been able to stay with me, despite my working full time. This would not have been possible without Home Instead. They have worked with us to increase the level of care needed and have done their best to ensure
continuity of carers as far as possible. This has allowed me to step back in the knowledge that Mum is safe and being well looked after when I am at work, by carers who really care. They have engaged with local social services, OTs and Physios and District Nurses to ensure that Mum is receiving a comprehensive joined up service. They have been able to provide round-the-clock cover with sleepovers to allow me to take some time away, without the need for a full-time live-in carer, although this would be an option in the future if needed. The office staff are friendly, caring and understanding and nothing seems to be too much trouble. I can't thank the Home Instead team enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia P (Wife of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was a last-minute substitute for our regular carer but she slotted in as if she had always been there. Very friendly and willing to go along with whatever my husband wanted to do and very patient with his short attention/concentration span as well as prolonged periods doing the same thing.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

We are delighted to hear our Care Professional slotted in to meet your loved one's care needs seamlessly. Thank you very much for taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Home Instead (Glasgow North) is calculated as follows: ( (52 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Megan

Megan Doris

Job Title: Registered Care Manager

Joined: 2017

As a Care Manager with over seven years of experience at this wonderful company, I can confidently say that my journey here has been incredibly fulfilling. From the beginning, I was impressed by Home Instead's commitment to providing compassionate, high-quality care to our clients. The supportive work environment, coupled with opportunities for professional growth and development, have played a significant role in my long tenure.


Our collaborative team spirit makes even the most challenging days rewarding. Most importantly, witnessing the positive impact we have on our clients' lives drives my dedication to Home Instead every day. I'm proud to be part of an organisation that truly cares for both its clients and its employees.


Frequently Asked Questions about Home Instead (Glasgow North)

What Type of Services does Home Instead (Glasgow North) offer?

Home Instead (Glasgow North) offers Home Care.

How many Carers does Home Instead (Glasgow North) employ?

Home Instead (Glasgow North) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Glasgow North) to verify any information. View our terms and conditions. Home Instead (Glasgow North) has a Platinum Service – more info.