Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
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Top 20 award
9.9 69 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.

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Care Provided by Home Instead (Glasgow North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Megan Doris (Registered Care Manager)
  • Admission Criteria
    • Over 18's Only

Funding & Fees Guide for Home Instead (Glasgow North)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Glasgow North) Reviews (69)

Total of 69, showing 21-40
9.9

Home Instead (Glasgow North) has a Review Score of 9.9 (9.867) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Glasgow North) has 69 reviews.

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Review from Alison B (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had close contact with Home Instead over the last two weeks following some issues with my elderly mother.
On the first occasion, Home Instead contacted me. On the second, I had to contact them and inform them of an emerging situation. On both occasions, Home Instead has been helpful, reassuring,
practical and supportive.
I have nothing but praise for both the care provider and for the manager who dealt with the issues.
I live 400 miles away from my mother and Home Instead provide the support and reassurance needed.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

Thank you for taking the time to independently review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


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Review from Patrick M (Son of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Home Instead has simply been phenomenal. Every member of the team that has provided care for my mother has gone above and beyond what the family expected.
Not only is it the care workers who are in attendance but it is also the office staff who are very pleasant and appear
to be well trained as their knowledge and understanding of the services is of a very high standard.
Each and every team member has exceeded our expectations and the level of care given to my mum has made things a lot easier on the family as this has eased a lot of stress and worry knowing my mum is well cared for and has her requirements met without any fuss.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

Thank you for taking the time to independently review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


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Review from Morag R (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mum has been taken care of by Home Instead for nearly a year now and I can't thank the carers and staff enough for the care and the attention they give to my mum amazing what they do. They try to keep a routine as best they can having the same carers whom mum has got to know, love and
rely on.
Mum looks forward to seeing their smiling happy faces each day. I really don't know how we could cope without them they are invaluable. Obviously high standards in training as well as down to earth loving carers who clearly love their job. Mum can stay at the house she loves. The office staff keep me updated and give me great advice they are so kind and friendly like the carers. I can not recommend Home Instead enough. They will help and change the families' lives for the better thank you, thank you Home Instead. It's an 11 out of 10 from me.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

Thank you for taking the time to independently review our service here at Home Instead Glasgow North. We are absolutely delighted to hear such positive feedback regarding our teams and the quality care and support being received. I look forward to sharing your feedback. Thanks Lesley.


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Review from John T (Son of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was keen to keep my elderly mother at home as long as she was able and latterly she has been able to stay with me, despite my working full time. This would not have been possible without Home Instead. They have worked with us to increase the level of care needed and have done their best to ensure
continuity of carers as far as possible. This has allowed me to step back in the knowledge that Mum is safe and being well looked after when I am at work, by carers who really care. They have engaged with local social services, OTs and Physios and District Nurses to ensure that Mum is receiving a comprehensive joined up service. They have been able to provide round-the-clock cover with sleepovers to allow me to take some time away, without the need for a full-time live-in carer, although this would be an option in the future if needed. The office staff are friendly, caring and understanding and nothing seems to be too much trouble. I can't thank the Home Instead team enough.

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Review from Patricia P (Wife of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was a last-minute substitute for our regular carer but she slotted in as if she had always been there. Very friendly and willing to go along with whatever my husband wanted to do and very patient with his short attention/concentration span as well as prolonged periods doing the same thing.

Reply from Lesley Ballingall, Director of Operations at Home Instead (Glasgow North)

We are delighted to hear our Care Professional slotted in to meet your loved one's care needs seamlessly. Thank you very much for taking the time to review our service.


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Review from M A (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and companionship for my elderly housebound father. He really looks forward to his carers’ visits and enjoys chatting and reminiscing about old times with them. Our family are delighted with the service and would highly recommend.

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Review from Anne S (Wife of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The three women who have come to (a) care for my husband
(b) perform household duties while allowing me 2 hours to do shopping etc have each been very pleasant, helpful and very willing to carry out a variety of tasks.

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Review from Roseann C (Daughter of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team of carers enough. Without the service and dedicated team my dad, I feel certain, would be in a care home and at the moment his preference and the family’s is that he remain in his own home for as long as possible. Due to their dedication, we are coping and achieving this and
I’m so thankful for their assistance. They go above and beyond and I could not ask for more from any provider. Management and office staff are always so efficient, courteous and friendly and I’d highly recommend Home Instead. They make an enormous difference to the quality of life that my dad is having in his own home and I am so grateful to them.

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Review from Stephan C (Son of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers from vascular dementia and also has balance problems resulting in several falls. We were at the stage of looking at residential care. We looked at live-in care as an alternative and contacted Home Instead. From the initial enquiry right through to having the care package put in place
the staff have been fantastic, with the emphasis on my mum's needs. We now have two carers who live in with mum alternating weekly. They look after all her needs and spend quality time with her. Because of her dementia, mum suffered from loneliness as she would forget she had had visitors, now she has someone with her all day and hasn't been as content for a long time. We can now relax knowing she is receiving exceptional care and because she's in her own home the family and friends can come and go as we always did. We could not be happier with the level of service, the carers and management have been fantastic. Thank you Home Instead.

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Review from Elinore B (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and my dad found it hard to look after her. I was also aware he needed companionship. Initially, we used Home Instead for two times a week, but as the staff were so good I quickly increased to three times. The staff were amazing, they genuinely cared. My mum can be quite hostile
to anyone entering her home, but quickly she accepted the carers due to their kind nature especially to the main caregiver. Thank you.

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Review from E S (Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff have been polite and helpful if ever I have to phone them.
My carer is so good and treats me with dignity and takes great care of me. I don't know what I would do without her.

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Review from J C (Wife of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our initial approach and consultation period with Home Instead (Glasgow North) our experience has been a very positive one. The carers have been professional, confident, supportive, kind and friendly. The office staff have made every effort to maintain continuity of carers and to accommodate any
particular needs or preferences.

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Review from A W (Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, reliable, friendly, supportive, based on over one year of experience as clients my wife and self in our nineties and disabled to the extent of being housebound.
I find it remarkable the amount the carer can do in one hour. In a two hour visit, the carer does our food shopping and as required
visits the bank also the post office and the pharmacies.

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Review from Lesley M (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all lovely and take a real interest in my father. They spend a good proportion of their time talking to him which fills his day. They take him shopping so he can choose what he wants to eat and then they cook it for him using fresh meat and vegetables.
They are very accommodating with
GP appointments - even when they fall outside of scheduled visits.
Most importantly, my dad enjoys their visits.

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Review from Ann C (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving support from Home Instead for a few years now and has benefited greatly from their visits and the service the company provides.
Although well into her 90s, my mother is very independent but, recognising her limitations now, is very appreciative of her weekly visits. During
the last 10 months in particular, life has not been easy for anyone but Home Instead has ensured that their services have been compliant with all of the required standards demanded by the government which has allowed my mother to feel secure and that the company has her best interests in mind. This is also reassuring for me as I am not on hand to visit my mother easily, with or without COVID restrictions.

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Review from Stephen T (Son of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from vascular dementia and it was clear from the assessment period at the outset that Home Instead, for me would meet all my mother's needs. Excellent communication and up to the minute feedback via an amazing app following carers' visits were a huge comfort. Home Instead followed
up any questions/concerns quickly whilst demonstrating a high level of knowledge, understanding and attention to detail. Most important of all my mother enjoyed the level of care provided.

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Review from S B (Son of Client) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead staff provided care for my mum for over two and a half months as she recovered from a fracture. They all played a very important role in my mum’s recovery; their openness, kindness and hard work made a real difference. As a company, their flexibility and responsiveness was fantastic and
I would not hesitate to recommend them.

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Review from B L (Son of Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Home Instead Senior Care has been of the highest standard. The carers working for/with my mum have been extremely kind, considerate, reliable and friendly. Could not have asked for a better service. The administration, particularly the scheduling of home visits, have been very
efficient and reliable. This company is exceptionally good. Thank you!

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Review from R S (Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have fount my Home Instead package perfectly tailored to meet my personal, home and shopping needs since my knee replacement in October 2019. My carer is discreet, thoughtful, smart and thoroughly trained into my requirements and how I like things organised.

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Review from A B (Husband of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relief! I was being worn out but Home Instead responded positively and quickly to my enquiry without any hassle. Their staff are a wonderful mix of really caring people who have made my life so much easier.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Glasgow North) is calculated as follows: ( (75 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (20)

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Meet the Team (1)

Megan

Megan Doris

Job Title: Registered Care Manager

Joined: 2017

As a Care Manager with over seven years of experience at this wonderful company, I can confidently say that my journey here has been incredibly fulfilling. From the beginning, I was impressed by Home Instead's commitment to providing compassionate, high-quality care to our clients. The supportive work environment, coupled with opportunities for professional growth and development, have played a significant role in my long tenure.


Our collaborative team spirit makes even the most challenging days rewarding. Most importantly, witnessing the positive impact we have on our clients' lives drives my dedication to Home Instead every day. I'm proud to be part of an organisation that truly cares for both its clients and its employees.


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