Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
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Top 20 award
9.8 64 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.

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Care Provided by Home Instead (Glasgow North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Megan Doris (Registered Care Manager)
  • Admission Criteria
    • Over 18's Only

Funding & Fees Guide for Home Instead (Glasgow North)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Glasgow North) Reviews (64)

Total of 64, showing 41-60
9.8

Home Instead (Glasgow North) has a Review Score of 9.8 (9.831) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Glasgow North) has 64 reviews.

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Review from Elizabeth W (Client) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Any problem that arises is dealt with quickly.

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Review from Richard R (Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had help from Home Instead for a few years now, first bringing them in to cover a holiday but we kept them on - a bit of a preemptive move on our part as we could see that mum struggled with external help and we needed to tackle that as her Alzheimer’s progressed.


Home Instead work with

us, they're very understanding and accommodating - eg. early on when mum rejected help, they worked with us, first taking a take a break from care, then very slowly reintroducing different carers as ‘cleaners’. That strategy worked, now mum is very accepting of help.


The benefit of the care staff's experience has helped us cope with mum day to day, we’ve picked up all sorts of advice from them over the years!


We are now increasing the hours we are getting from Home Instead, we also have another care company and a day centre in the mix too. How long we can maintain mums independence for is anybody's guess - But Home Instead has certainly helped us keep ticking along!


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Review from Morag H (Daughter of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely attentive, helpful carers. My parent's lives have been transformed. The support has allowed them to stay at home together which is what they wish.

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Review from Jean E (Client) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything has been first class and all the staff have been excellent. I have no complaints.

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Review from Anne M (Client) assisted by family/friend published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are very kind and helpful. Delighted with all of them.

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Review from Sarah J (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Home Instead. This company has completely changed our lives. Living in Canada and with parents in Scotland it was very difficult for us until we hired Home Instead. Since then my parents are happy and well cared for and I no longer have to worry non stop about how they
are doing. Every interaction I have had with this company has been positive and helpful.

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Review from Rachel S (Daughter of Client) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The front line carers are exceptional - they are caring in a very genuine way. They are thorough and conscientious - they are reliable and dependable. We are extremely satisfied with the service they provide.

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Review from Mary-Lou G (Daughter of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from the caregivers at Home Instead is very professional but also natural and caring. Each caregiver has their own way with Mum so she gets a good variety of contact. They are all very good at keeping me in the loop with any issues that arise.

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Review from A G (Daughter of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Home Instead takes my mother out twice a week for two hours (4 in total) for companionship. Carers are punctual, friendly and caring. Mother enjoys the company and the experience of going out on short trips.

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Review from William T (Husband of Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I use Home Instead based in Milngavie, Glasgow.
My wife suffers from vascular dementia.
The service we get from Home Instead is excellent - 3 days a week - two hours per day allowing me to go shopping - gardening etc.
I have already recommended them to others.
Well done Home Instead
Milngavie!

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Review from Elisabeth M (Wife of Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two regular carers are both sensible and kind, non-intrusive and willing to help. They are patient with our peculiarities and put things back where things belong

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Review from Elspeth M (Daughter of Client) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been clients with Home Instead for nearly 4 years. They have required a variety of services and levels of care. Without Home Instead my Dad would not have been able to be cared for at home. I have found the managers very responsive to all needs, problems with care delivery and really
in touch with clients needs in a most sensitive way. Any issues were dealt with, and that managers were able to be and indeed were hands-on when needed. The team we had were wonderful, all very different people with different strengths.


My Dad passed away at home in Jan 2019, in the last week we needed overnight care. Home Instead managed to cover this with very little notice. All the staff sent at night were new to us. By this stage, I was also staying overnight. My observations at the time were that the staff, while caring and so kind, were not confident and did not have the skill set to deliver end of life care. This was ok, as I was there and needed a 'pair of hands" overnight.


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Review from Christine R (Wife of Client) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Home Instead to be a very slick organisation, anything we have asked for has been dealt with and provided with speed and efficiency.
We are very happy with the service that they provide.

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Review from Pauline T (Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is an excellent service and I would recommend it to anyone.
The lady who comes to me gives a wonderful service and I couldn't ask for better.
The whole team in the office keep in touch, in fact, I had a Christmas visit from them.
As long as they are there I shall use them.

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Review from M P (Husband of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always punctual, reliable and caring.

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Review from Peter M (Brother of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is of a high standard. Carers are carefully chosen to match the needs and personality of service user. Carer displays the essential qualities required to deal with an elderly user. Excellent communication with the user and family.

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Review from Margaret B (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only had care from Home Instead for four weeks but we benefited greatly.
I appreciated that it was a small group we saw regularly and that even in a short time, we got to know them well. The care given to my husband was sensitive and his physical needs were met.
Equally important was the care given
to his mental well-bing.
There was understanding of his dementia and much patience, kindness and tolerance was shown.
The carers did their best to talk to my husband about his interests etc when there was little response they didn't press it.
However, he did appreciate some gentle banter. We didn't know when we started with Home Instead that he had only a few weeks to live but the carers did much to make his last days as comfortable as possible.
I think the offer of someone to sit with a client while the main carer goes out is very valuable.

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Review from Elizabeth W (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the service provided since October 2016 when I returned home after 4 weeks in hospital.

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Review from M C (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a temporary user/client of Home Instead, being with them for 3 months. I have found them to be considerate, courteous and efficient. They employ carers of a high standard and place great importance on matching carer to client. They have done so very successfully in my case. I am very happy with
this company.

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Review from Gail B (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged care for my 91-year-old mother as she refused NHS care vehemently! Home Instead have proved to be extremely professional while flexible and understanding. I cannot recommend them enough, they 'paired' my mother with someone who can deal with her difficult and demanding personality and it
has worked wonderfully. As I am abroad a good deal of the time - it puts my mind at rest to know Home Instead and there to step in at any time and also to keep a regular check on my mother. Thank you Home Instead!

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Home Instead (Glasgow North) is calculated as follows: ( (52 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (12)

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Meet the Team (1)

Megan

Megan Doris

Job Title: Registered Care Manager

Joined: 2017

As a Care Manager with over seven years of experience at this wonderful company, I can confidently say that my journey here has been incredibly fulfilling. From the beginning, I was impressed by Home Instead's commitment to providing compassionate, high-quality care to our clients. The supportive work environment, coupled with opportunities for professional growth and development, have played a significant role in my long tenure.


Our collaborative team spirit makes even the most challenging days rewarding. Most importantly, witnessing the positive impact we have on our clients' lives drives my dedication to Home Instead every day. I'm proud to be part of an organisation that truly cares for both its clients and its employees.


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