Home Instead (Glasgow North)

17 Stewart Street, Milngavie, Glasgow G62 6BW
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Top 20 award
9.8 64 Reviews
  • Home Instead (Glasgow North), Glasgow
Home Instead (Glasgow North) employs experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship and live in care.

Carers receive ongoing support and professional training, with the company taking pride in showing empathy and compassion at all times. Clients of Home Instead Glasgow have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly and experienced team.

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Care Provided by Home Instead (Glasgow North)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Megan Doris (Registered Care Manager)
  • Admission Criteria
    • Over 18's Only

Funding & Fees Guide for Home Instead (Glasgow North)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Glasgow North) Reviews (64)

Total of 64, showing 61-64
9.8

Home Instead (Glasgow North) has a Review Score of 9.8 (9.831) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Glasgow North) has 64 reviews.

Overall Experience

  • 60
  • 4
  • 0
  • 0
  • 0

Date Published

64
1
4
10
54

Review from A B (Daughter of Client) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent help and support from the carers who were all very kind, patient, efficient and reliable. They developed a good rapport with my mother and were always friendly and courteous which my mother appreciated. Office staff dealt with questions and additional requests promptly and
effectively.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara W (Daughter of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum gets is personal to her. She actually thinks that her carer is part of the family and has known her for years. In the midst of less personal visits from social services this is a visit she looks forward to. For our part as a family struggling to care and cope with dementia it has quite
simply changed our lives and lifted a burden from our shoulders.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane D (Daughter-in-law of Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by all the girls and regular updates and actions, they are a fantastic service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K T (Son of Client) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is going as well as expected, my mother is very happy and comfortable with all the girls and that is the most important thing. We have changed the times a few times and this has been dealt with in a professional way and to our satisfaction. All in all we are perfectly happy with the level
of care mum is receiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Home Instead (Glasgow North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Home Instead (Glasgow North) is calculated as follows: ( (52 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 59 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow North) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (1)

Megan

Megan Doris

Job Title: Registered Care Manager

Joined: 2017

As a Care Manager with over seven years of experience at this wonderful company, I can confidently say that my journey here has been incredibly fulfilling. From the beginning, I was impressed by Home Instead's commitment to providing compassionate, high-quality care to our clients. The supportive work environment, coupled with opportunities for professional growth and development, have played a significant role in my long tenure.


Our collaborative team spirit makes even the most challenging days rewarding. Most importantly, witnessing the positive impact we have on our clients' lives drives my dedication to Home Instead every day. I'm proud to be part of an organisation that truly cares for both its clients and its employees.


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