Home Instead (Aylesbury Vale and North East Oxfordshire)

4 The Courtyard, Milton Road, Aylesbury HP21 7LZ
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9.9 56 Reviews
  • Home Instead (Aylesbury Vale and North East Oxfordshire), Aylesbury
Home Instead (Aylesbury Vale) provides support ranging from companionship and home help to personal care to assist people to remain independent in their homes whilst maintaining a good quality of life. Specialist dementia support is also provided.

The office team works closely with each Care Professional to ensure all members are confident and competent in delivering high-quality care, and compliance to Home Instead standards, whether they are new to the industry or have already built a career.

Home Instead are very selective about who they recruit, and only employ Care Professionals after a full DBS check and six references. Each applicant spends five days with various members of the team to ensure they share the same values and ethics as the company and therefore will fit well within the company culture.

Personal and professional development is continually available to all staff to enable the development of skills and progress within the Health and Social Care sector including studying to diploma and beyond or becoming a specialist within the field of dementia.

Home Instead (Aylesbury Vale) is very proud of its growing reputation for providing high-quality care and support to clients.

Care Provided by Home Instead (Aylesbury Vale and North East Oxfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lee Harrington (Director)

Funding & Fees Guide for Home Instead (Aylesbury Vale and North East Oxfordshire)

  • Prices
  • Can be obtained from the office.


  • Can be obtained from the office.


Home Instead (Aylesbury Vale and North East Oxfordshire) Reviews (56)

Total of 56, showing 1-20
9.9

Home Instead (Aylesbury Vale and North East Oxfordshire) has a Review Score of 9.9 (9.906) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Aylesbury Vale and North East Oxfordshire) has 56 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Since joining Home Instead care company as a service user for the last few years, I have been very happy with the level of service and professionalism they provide. They are extremely professional but treat me like family and put me at ease. Management staff in the office are always helpful and always
try to accommodate my needs whenever and wherever possible. My carers are extremely helpful and are the best I could ask for. I have a lovely relationship with my carers who provide the highest quality of care, professionalism and kindness towards me. I always recommend the service, despite it being a bit more expensive.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your review. I will make sure the care professionals who support you are made aware.


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Overall Experience  Overall Experience 5.0 out of 5

All my Home Instead helpers are very helpful. They help with shopping, hoovering, gardening, taking me out for a walk, opening bottles, cheering my day up, and taking me out for events, e.g. Dung Beatles concert.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you so much for your lovely review. It is an absolute pleasure supporting you and going out and about.


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Overall Experience  Overall Experience 5.0 out of 5

I am a client of Home Instead Aylesbury and I find the service fantastic. They provide great care, they give me all the support I need and give me the ability to stay at home.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your wonderful review. It is a pleasure to support you to remain independent in your home.


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Overall Experience  Overall Experience 5.0 out of 5

As my Dad's mobility and health deteriorated we progressively brought in care for him so that he could remain in his bungalow. Home Instead were absolutely brilliant and filled all the care requirements that Dad needed. Eventually Dad required 24/7 care and so a live in carer was provided. The live
in carer was brilliant and could not have been more considerate and caring. I have only complete praise and thanks for the way Home Instead responded to my Dad's care needs. The office staff also have my thanks and praise for the way in which they responded to our care requests, especially as sometimes when there were unexpected circumstances, the office staff immediately responded and this meant that Dad was never without the care he needed.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your lovely review, I appreciate it very much. I will make sure the team is made aware.


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Overall Experience  Overall Experience 4.0 out of 5

We have had two excellent carers over the time and in particular the one who stayed with us for most of the time. Management did respond to our requests to keep our carer when a change was mooted, otherwise difficult to assess value for money is difficult to assess but we are concerned that the actual
carers do not receive a fair distribution of the charge.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your review. I am sorry you do not feel the caregiver was remunerated correctly. We pay all our caregivers very well, and our rates are substantially above the market average. This is also reflected in our very low staff turnover.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead Aylesbury Vale provides an outstanding level of care and compassion for my mum right up until the end. Nothing was too much trouble and the team were all amazing with my family as well as Mum. Can't recommend them enough.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for the amazing review. This means a high amount to the team that supports your mum. I will ensure they are all made aware.


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Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with Home Instead Aylesbury Vale for their excellent care of my grandmother. Nothing was too much trouble and the team of caregivers were amazing with her, can’t thank them enough.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind review. I will ensure the caregivers who supported your grandmother are made aware. It will mean a lot to them.


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Overall Experience  Overall Experience 5.0 out of 5

After several falls it was clear that help was needed on a daily basis. The daunting task of finding carers was helped by recommendation from friends who were using Home Instead for their parents.
The initial contact was very easy and all the information required was obtained from the friendly and
knowledgeable manager.
After the initial home meeting, things were soon set up and have continued to run smoothly.
We have been very impressed with the kindness and professional care that is being provided on a twice-daily basis.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind words, it is much appreciated. I am please you have found the service to be of a high standard. I will ensure the team is made aware.


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Overall Experience  Overall Experience 5.0 out of 5

The carers I have looking after me support me and are always there for my needs.
I highly recommend they all know their roles and complete them with satisfaction.
They help me to do jobs I can not do myself.
They support me with good companionship and listen to what I require, I could not be without
them.
Thank Home Instead carers.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your review. This means a lot to the caregivers who support you. I will ensure they are made aware of your kind comments.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided very sympathetic and reassuring companionship care for my sister who is the early stages of dementia. She was very anxious about how it would work but her carer has developed a great rapport with her. The regular visits have brightened her life and allowed her to get out
and about. Since my sister has moved into a care home we have continued with the visits, this helped smooth the transition into her new life and she really enjoys being taken out for a walk or a drive.
The care coordinator picked up on my sister’s needs and found the right person, the admin is straightforward and I have had helpful feedback.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your amazing review. it's great to hear that the team are doing such a wonderful job with your sister. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead, Aylesbury Vale, has been providing excellent care for my husband who is almost bedridden since he came out of hospital in October 2022. They come for an hour every morning to shower and dress him then give him his breakfast. I cannot speak highly enough of their professionalism. They are
also cheery and good-humoured so he looks forward to the visit. If I have to request a change of schedule for example, the office staff are prompt and courteous and work hard to satisfy my requests. I'd have no hesitation in recommending Home Instead.

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Overall Experience  Overall Experience 5.0 out of 5

The daunting experience of contacting and meeting a Care Provider was made easy by the Home Instead representative. From the initial consultation to the introduction of carers, the support has been immediate and reassuring. The carers' abilities to bring the right level of company and comfort has been
in evidence from the first visit. We can't imagine a better introduction to a care team.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind words, I am very pleased the experience you had was so positive.


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Overall Experience  Overall Experience 5.0 out of 5

Until Home Instead started a care package for my husband, I had no life except being his carer. Now I have regular respite and it is wonderful for me and for him. The carers are, without exception, dedicated, cheerful and uplifting. From the word go the manageress in Aylesbury has been so helpful. The
staff member in the scheduling department has gone out of her way to accommodate extra slots and is entering in what must be a very challenging job of meeting ever-changing patient needs and a large workforce.
I take comfort in knowing that as my husband's dementia gets worse, Home Instead are there to support me. Thank you Home Instead, the staff and my husband's carer.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your very kind words. I will ensure the team of care professionals that support you and your husband are made aware.


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Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with the care and support for my mother from the whole Home Instead team. They worked hard to put care in place to enable my mother to come out of hospital after a fall in 2022, and then to learn about her preferences and wishes. This is a highly person-centred approach. They have
responded so thoughtfully as her needs have changed over the months. They listen to us as her family too. My mother was in hospital again over Christmas and we had brilliant support from those on duty, who were there for us every time we called and put everything in place to get her home again on Boxing Day. Currently my mother's health is deteriorating further; we have every confidence that the team will continue to keep her as safe and comfortable as possible

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your comments, this means a lot to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have supported me since my stroke in 2020. Their care has been first class with wonderful carers, with their support I am able to live a relatively normal life. I would recommend them to all.

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Overall Experience  Overall Experience 5.0 out of 5

The level of care and support from the carers at Home Instead Aylesbury during a difficult time was fantastic. The office was always there for a listening ear and really went beyond in adapting to last-minute changes in care needs, meeting the demands with dignity and providing high emotional support.
They truly are a fantastic team and management. I felt I could fully rely on them and trust them. Thank you for all you have done for my family.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind words. I will make sure this is passed on to the team. This means a lot to everyone at Home Instead Aylesbury Vale.


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Overall Experience  Overall Experience 5.0 out of 5

We turned to Home Instead after my mother's increasingly challenging Alzheimer's started to cause safety and comfort issues at home and she needed help for her daily living.
Initially 2x2 hours a day for a social, companion, domestic and cooking service, this gradually extended but jumped to nearly
24/7 after my mother broke her hip in March and needed an extensive aftercare package.
Home Instead rose to this massive challenge within 7 days of her falling, with care far beyond that I was expecting, especially from her 3 main carers. Nothing seemed too much trouble for them, and Mum quickly found close friendship and respect both given and received, almost without limit.
As her illness progressed and Mum's ability to achieve her previously normal tasks diminished, the care given seemed to multiply without fuss, complaint or me asking and with the greatest respect given to my precious mother.
That her main 3 carers were with me at her gentle passing, even when not on duty, speaks vividly for their care, compassion, respect and understanding and I will be eternally grateful for their huge contribution in easing the challenges of my mum's last 2 years of life.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you. It was an absolute pleasure looking after your mother.


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Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the service and support we have had from Home Instead for my father, now aged 98. We have had a carer visit every weekday since January 2023 and he really looks forward to seeing them. They have always been professional in their approach no matter whether it's checking his
medication, preparing his lunch, or just having a friendly chat.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you. It was a great pleasure to look after your father. This means a lot to the team who supported him.


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Overall Experience  Overall Experience 5.0 out of 5

All carers have been lovely, it's done Mum the world of good to see some different faces and have a variety of conversations. The team in the office often get forgotten. They are so helpful and obliging, always happy to help and advise. Very professional. I know Mum is in safe hands on the 2 days I
can't see her.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a godsend for our family. They have been responsive and professional in all they do, amazing. I was very nervous getting care but Home Instead put our minds at rest. Mum loves her carers and now smiles so much more.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you Mavis for your very kind words. I will ensure the team is aware, it is very much appreciated.


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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Home Instead (Aylesbury Vale and North East Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Home Instead (Aylesbury Vale and North East Oxfordshire) is calculated as follows: ( (127 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Aylesbury Vale and North East Oxfordshire) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (6)

Fay

Fay Sinclair

Job Title: Care Manager

Joined: 2019

My name is Fay Sinclair and I have been working in the care sector since 1998. Over these years I have gained knowledge and experience working in many different areas of care such as child welfare, Residential care, and working with people living with dementia. I love to care for individuals in our community by supporting them and encouraging them to live happily in their own homes. My passion for care in the community informed my decision to permanently move to Domiciliary care in 2003.


I joined Home Instead Aylesbury Vale and North East Oxfordshire in May 2020 as a Senior Care Professional. The values and beliefs held by Home Instead, particularly those in supporting individuals in our local community and offering truly person-centred care represent what I stand for. This enables me to thoroughly enjoy my job on a daily basis. Home Instead is where I have decided I want to grow my career as quality is never compromised and the team are highly professional in everything that they do.


Since joining Home Instead, my professional journey has developed as I quickly achieved moving into a Team Leader role and then onto being the Deputy Care Manager. The company have fully supported my professional development through sitting a Level 3 in Health and Social Care through this part of my journey.
In the summer of 2022, I started feeling that I could do more and set my sights on becoming the Care Manager. The owners have fully supported my ambition and my studies for Level 5 in Health and Social Care. In doing so I have stepped into my current role as a Care Manager. There is a lot to learn but one of the things I’ve learnt by being at Home Instead is that we are always learning. If it’s not learning something new then it’s learning to improve.


I can’t express how happy I am doing what I do with Home Instead but I can say that I’m very excited and looking forward to a continued career with Home Instead.


Julija

Julija Pavelko

Job Title: Senior Care Professional

Joined: 2020

My name is Julia, and I joined the Home Instead family in August 2020 as a Care Professional. I didn’t think that I could start afresh with a new career but having worked with Home Instead and realising that the owners were very supportive of development, I started considering building my career here.


Since joining, I’ve been fully supported to complete my Level 2 in Health and Social Care and have more recently started my Level 3 in Health and Social Care. I’ve also successfully been promoted to a Senior Care Professional role. I am very proud of my achievements and am very happy to be working with an organisation that puts client care at the heart of what we do. I really enjoy what I do. I love providing hands-on care in the community and supporting our Care Professionals in doing their fantastic work.


I used to work with children so providing care to a different age group was completely new to me. Home Instead taught me how to help and support individuals in the community in a way that enhances their quality of life. I am very grateful for the opportunity to work with great clients and amazing colleagues, and I am excited about my future with Home Instead.


Luan

Luan Thompson

Job Title: Coordinator

Joined: 2020

Hi, my name is Luan. I get satisfaction from ensuring that all of our client care packages are delivered with continuity and stability to the best that can be achieved. I also prioritise our Care Professional's well-being when planning and coordinating client visits.


Donna

Donna Neal

Job Title: Senior Care Professional

Joined: 2022

Hi, my name is Donna. After caring for a family member it became clear that becoming a Caregiver was the role for me. I love making a difference to our clients and their families, this is what gives me job satisfaction.


Klaudia

Klaudia Sikorszki

Job Title: Senior Care Professional

Joined: 2020

Hi, my name is Klaudia. Caregiving is one of the most rewarding parts of my life. I love caring for clients and I love to see them smiling when I walk through their door.


Matthew

Matthew Coombs

Job Title: Recruitment & Business Administrator

Joined: 2023

My name is Matthew Coombs, I joined Home Instead Aylesbury Vale & Northeast Oxfordshire in January 2023 as a student on a placement year, to gain some physical experience of how a business works, and to support my learning in business management.


Home Instead does some amazing work with its clients in their local community. I am proud to say I am part of such a positive organisation, working to change the face of ageing. It is uncommon to find a company that is such a great match for your values, so I cannot be happier at Home Instead.


The customer is right at the heart of what we do here at Home Instead. Our client-orientated approach allows us to provide meaningful and relationship-led lead care with professionalism. Everyone at Home Instead shares the same values of delivering quality care in people's homes enabling them to get the most out of their daily living. The Home Instead Care Professionals always put the client at the centre of what they do but yet love what they do so much that they can’t believe that this is their job.


As a student placement, I have been given the opportunity to develop with the team and really get involved with what is happening. My job role enables me to take some responsibility with the support always available if I need it. The responsibilities I have been given as well as the opportunity to be part of the team have been great for my personal and professional development. This has motivated me to strive to improve myself and build upon the work which I do, to enable Home Instead to work towards their vision of expanding the world’s capacity to care.


Frequently Asked Questions about Home Instead (Aylesbury Vale and North East Oxfordshire)

What Type of Services does Home Instead (Aylesbury Vale and North East Oxfordshire) offer?

Home Instead (Aylesbury Vale and North East Oxfordshire) offers Home Care.

How many Carers does Home Instead (Aylesbury Vale and North East Oxfordshire) employ?

Home Instead (Aylesbury Vale and North East Oxfordshire) employs 65 carers.