This is a highly person-centred approach. They have responded so thoughtfully
D B (Son of Client)
They truly are a fantastic team and management. I felt I could fully rely on them and trust them.
G G (Daughter of Client)
I take comfort in knowing that as my husband's dementia gets worse, Home Instead are there
Mary B (Wife of Client)
Can be obtained from the office.
Can be obtained from the office.
Home Instead (Aylesbury Vale and North East Oxfordshire) has a Review Score of 9.9 (9.906) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Aylesbury Vale and North East Oxfordshire) has 56 reviews.
Review from E T (Client) assisted by family/friend published on 5 March 2025
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your review. I will make sure the care professionals who support you are made aware.
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Review from J O (Client) published on 4 March 2025
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you so much for your lovely review. It is an absolute pleasure supporting you and going out and about.
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Review from M C (Client) published on 21 February 2025
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your wonderful review. It is a pleasure to support you to remain independent in your home.
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Review from Sally R (Daughter of Client) published on 16 January 2025
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your lovely review, I appreciate it very much. I will make sure the team is made aware.
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Review from A H (Client) assisted by family/friend published on 7 November 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your review. I am sorry you do not feel the caregiver was remunerated correctly. We pay all our caregivers very well, and our rates are substantially above the market average. This is also reflected in our very low staff turnover.
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Review from John D (Son of Client) published on 23 July 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for the amazing review. This means a high amount to the team that supports your mum. I will ensure they are all made aware.
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Review from Hannah G (Granddaughter of Client) published on 9 May 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your kind review. I will ensure the caregivers who supported your grandmother are made aware. It will mean a lot to them.
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Review from M S (Son-in-law of Client) published on 30 April 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your kind words, it is much appreciated. I am please you have found the service to be of a high standard. I will ensure the team is made aware.
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Review from Lesley R (Client) published on 26 April 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your review. This means a lot to the caregivers who support you. I will ensure they are made aware of your kind comments.
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Review from K B (Sister of Client) published on 25 April 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your amazing review. it's great to hear that the team are doing such a wonderful job with your sister. Thank you.
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Review from Joan H (Wife of Client) published on 22 April 2024
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Review from E S (Daughter of Client) published on 8 March 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your kind words, I am very pleased the experience you had was so positive.
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Review from Mary B (Wife of Client) published on 7 March 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your very kind words. I will ensure the team of care professionals that support you and your husband are made aware.
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Review from D B (Son of Client) published on 6 March 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your comments, this means a lot to the team.
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Review from Peter B (Client) published on 26 February 2024
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Review from G G (Daughter of Client) published on 20 February 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you for your kind words. I will make sure this is passed on to the team. This means a lot to everyone at Home Instead Aylesbury Vale.
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Review from Rodger F (Son of Client) published on 18 January 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you. It was an absolute pleasure looking after your mother.
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Review from Paul N (Son of Client) published on 9 January 2024
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you. It was a great pleasure to look after your father. This means a lot to the team who supported him.
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Review from Wendy P (Daughter of Client) published on 11 December 2023
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Review from Mavis A (Daughter of Client) published on 15 November 2023
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Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)
Thank you Mavis for your very kind words. I will ensure the team is aware, it is very much appreciated.
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The Review Score of 9.9 (9.906) out of 10 for Home Instead (Aylesbury Vale and North East Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.906 for Home Instead (Aylesbury Vale and North East Oxfordshire) is calculated as follows: ( (127 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.906
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Aylesbury Vale and North East Oxfordshire) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Aug 2022
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Home Instead (Aylesbury Vale and North East Oxfordshire)
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Job Title: Care Manager
Joined: 2019
My name is Fay Sinclair and I have been working in the care sector since 1998. Over these years I have gained knowledge and experience working in many different areas of care such as child welfare, Residential care, and working with people living with dementia. I love to care for individuals in our community by supporting them and encouraging them to live happily in their own homes. My passion for care in the community informed my decision to permanently move to Domiciliary care in 2003.
I joined Home Instead Aylesbury Vale and North East Oxfordshire in May 2020 as a Senior Care Professional. The values and beliefs held by Home Instead, particularly those in supporting individuals in our local community and offering truly person-centred care represent what I stand for. This enables me to thoroughly enjoy my job on a daily basis. Home Instead is where I have decided I want to grow my career as quality is never compromised and the team are highly professional in everything that they do.
Since joining Home Instead, my professional journey has developed as I quickly achieved moving into a Team Leader role and then onto being the Deputy Care Manager. The company have fully supported my professional development through sitting a Level 3 in Health and Social Care through this part of my journey.
In the summer of 2022, I started feeling that I could do more and set my sights on becoming the Care Manager. The owners have fully supported my ambition and my studies for Level 5 in Health and Social Care. In doing so I have stepped into my current role as a Care Manager. There is a lot to learn but one of the things I’ve learnt by being at Home Instead is that we are always learning. If it’s not learning something new then it’s learning to improve.
I can’t express how happy I am doing what I do with Home Instead but I can say that I’m very excited and looking forward to a continued career with Home Instead.
Job Title: Senior Care Professional
Joined: 2020
My name is Julia, and I joined the Home Instead family in August 2020 as a Care Professional. I didn’t think that I could start afresh with a new career but having worked with Home Instead and realising that the owners were very supportive of development, I started considering building my career here.
Since joining, I’ve been fully supported to complete my Level 2 in Health and Social Care and have more recently started my Level 3 in Health and Social Care. I’ve also successfully been promoted to a Senior Care Professional role. I am very proud of my achievements and am very happy to be working with an organisation that puts client care at the heart of what we do. I really enjoy what I do. I love providing hands-on care in the community and supporting our Care Professionals in doing their fantastic work.
I used to work with children so providing care to a different age group was completely new to me. Home Instead taught me how to help and support individuals in the community in a way that enhances their quality of life. I am very grateful for the opportunity to work with great clients and amazing colleagues, and I am excited about my future with Home Instead.
Job Title: Coordinator
Joined: 2020
Hi, my name is Luan. I get satisfaction from ensuring that all of our client care packages are delivered with continuity and stability to the best that can be achieved. I also prioritise our Care Professional's well-being when planning and coordinating client visits.
Job Title: Senior Care Professional
Joined: 2022
Hi, my name is Donna. After caring for a family member it became clear that becoming a Caregiver was the role for me. I love making a difference to our clients and their families, this is what gives me job satisfaction.
Job Title: Senior Care Professional
Joined: 2020
Hi, my name is Klaudia. Caregiving is one of the most rewarding parts of my life. I love caring for clients and I love to see them smiling when I walk through their door.
Job Title: Recruitment & Business Administrator
Joined: 2023
My name is Matthew Coombs, I joined Home Instead Aylesbury Vale & Northeast Oxfordshire in January 2023 as a student on a placement year, to gain some physical experience of how a business works, and to support my learning in business management.
Home Instead does some amazing work with its clients in their local community. I am proud to say I am part of such a positive organisation, working to change the face of ageing. It is uncommon to find a company that is such a great match for your values, so I cannot be happier at Home Instead.
The customer is right at the heart of what we do here at Home Instead. Our client-orientated approach allows us to provide meaningful and relationship-led lead care with professionalism. Everyone at Home Instead shares the same values of delivering quality care in people's homes enabling them to get the most out of their daily living. The Home Instead Care Professionals always put the client at the centre of what they do but yet love what they do so much that they can’t believe that this is their job.
As a student placement, I have been given the opportunity to develop with the team and really get involved with what is happening. My job role enables me to take some responsibility with the support always available if I need it. The responsibilities I have been given as well as the opportunity to be part of the team have been great for my personal and professional development. This has motivated me to strive to improve myself and build upon the work which I do, to enable Home Instead to work towards their vision of expanding the world’s capacity to care.
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