Home Instead (Aylesbury Vale and North East Oxfordshire)

4 The Courtyard, Milton Road, Aylesbury HP21 7LZ
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9.9 56 Reviews
  • Home Instead (Aylesbury Vale and North East Oxfordshire), Aylesbury
Home Instead (Aylesbury Vale) provides support ranging from companionship and home help to personal care to assist people to remain independent in their homes whilst maintaining a good quality of life. Specialist dementia support is also provided.

The office team works closely with each Care Professional to ensure all members are confident and competent in delivering high-quality care, and compliance to Home Instead standards, whether they are new to the industry or have already built a career.

Home Instead are very selective about who they recruit, and only employ Care Professionals after a full DBS check and six references. Each applicant spends five days with various members of the team to ensure they share the same values and ethics as the company and therefore will fit well within the company culture.

Personal and professional development is continually available to all staff to enable the development of skills and progress within the Health and Social Care sector including studying to diploma and beyond or becoming a specialist within the field of dementia.

Home Instead (Aylesbury Vale) is very proud of its growing reputation for providing high-quality care and support to clients.

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Care Provided by Home Instead (Aylesbury Vale and North East Oxfordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lee Harrington (Director)

Funding & Fees Guide for Home Instead (Aylesbury Vale and North East Oxfordshire)

  • Prices

  • Can be obtained from the office.

  • Can be obtained from the office.

Home Instead (Aylesbury Vale and North East Oxfordshire) Reviews (56)

Total of 56, showing 21-40
9.9

Home Instead (Aylesbury Vale and North East Oxfordshire) has a Review Score of 9.9 (9.906) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Aylesbury Vale and North East Oxfordshire) has 56 reviews.

Overall Experience

  • 48
  • 8
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Date Published

56
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Review from L T (Granddaughter of Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the support and care provided to my nan at very short notice. The care manager went above and beyond to put end-of-life care in place for my nan which was sadly for a short period of time. From office staff to carers the support and care my family and my nan received was excellent
from start to finish. I would recommend Home Instead (Aylesbury Vale) to anyone who needs support to continue to be living at home.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your very kind review. It was a pleasure supporting your nan and being able to support you and your family.


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Review from P G (Son of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been nothing but fantastic. They are consistent and the small team that works with my mum always do their best. My mum is happy, very happy with her care and looks forward to the visits. As a family, we are a lot less stressed than we used to be. Thank you, Home Instead.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your very kind words, this means a huge amount to the team. I am so glad your mum is happy with the service.


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Review from Judith C (Daughter of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entrusting the care of a loved one to a care provider is an enormous decision and it has to be the right match, nothing less than excellence will do. With Home Instead Aylesbury Vale, I am delighted to have found the high standards, professionalism and compassionate care I was looking for. The very
happy relationships my mother has with her carers are so reassuring for me and my family, and a testament to the commitment of the carers. I have no hesitation in recommending Home Instead, Aylesbury Vale.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind words. I will make sure the caregivers who support your mother are aware. This means a lot to the team.


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Review from Liz S (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first encounter with Home Instead was when I was looking for carers for my mum last October. I was trying to assist the discharge co-ordinator as she she was struggling to find anyone. From my first contact with them to the continuing contact now, it has been lovely. My mum was discharged for 'end
of life' care, it was a scary time, and with two carers, three times a day, we were able to establish a routine very quickly. As my mum thrived at home and became stronger, Home Instead were able to adjust the care package according to her fewer needs. The carers we have met along the way have been empathetic, professional and take time to listen to Mum as she struggles with her speech as a result of two strokes. From being bedbound for several weeks, she is now walking at home unaided and only uses a wheelie frame when outside. Her diet is normal, and she has a good appetite. We would thoroughly recommend Home Instead! Thank you.

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Review from J S (Son of Client) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was brilliant with my dad in his final days. Amazing bunch, thank you so much Home Instead.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind words. I will pass this on to the team.


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Review from Morgan T (Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been very helpful and the girls are very helpful and cheerful.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you, Morgan, your comments are very much appreciated by myself and the team.


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Review from Cathy B (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team who supported my mum is amazing. Mum is living with Alzheimer's and the ladies who visit are very knowledgeable and so compassionate. The caregivers know how to stimulate her and encourage her to have some independence and fun.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you Cathy for your kind words, it is very much appreciated by the team.


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Review from C S (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love my girls coming to see me every day. Make me smile and laugh so kind and caring.

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Review from C H (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care I have received. The carers have been most helpful.

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Review from S M (Daughter of Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead really support mum in a very caring way. The ladies always go the extra mile for her.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind words, the caregivers who support your mum are very fond of her.


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Review from B P (Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, cheerful, not rushed.

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Review from J B (Daughter of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite, friendly caregivers who work with professionalism in a sympathetic manner. Regular caregivers are able to build up meaning relationships with the client and their family.
Caregivers give peace of mind and support to the family plus lots of reassurance. Special thanks to two staff, for all their
support.

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Review from Helen M (Daughter of Client) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the service received from Home Instead. It is a particularly difficult time, but the team have gone out of their way to help and support my mother. Especially keeping me up to date with any difficulties she is having and being extremely proactive and efficient in providing
the care she needs, so thank you fo this.

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Review from K C (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all aspects of my care I receive.

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Review from R W (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The attention and companionship I receive is first class, I love the girls who visit.

Reply from Lee Harrington, Director at Home Instead (Aylesbury Vale and North East Oxfordshire)

Thank you for your kind review, I will pass this onto the team, much appreciated.


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Review from M D (Wife of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some helpers are more caring and thoughtful than others but all are very kind and helpful.

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Review from T W (Husband of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service delivery is well established and carers are all acquainted with my wife's needs. The regular visits enable me to hold a conversation outside usual limits.

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Review from M R (Son of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service.
Treated with care and love.

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Review from Shaun M (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Aylesbury has provided top-notch support for my mum who now really has changed since the visits began. Mum is chatty, happy and contented at home now. This has really taken the pressure off of me especially in the lockdown.

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Review from Harry T (Son of Client) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided fantastic dementia support for my mum, very impressed and much appreciated. The Caregivers and care manager have been incredibly supportive. Mum loves the company and they really engage with her and she is always smiling, which makes me smile. Thank you Home Instead.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Home Instead (Aylesbury Vale and North East Oxfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Home Instead (Aylesbury Vale and North East Oxfordshire) is calculated as follows: ( (127 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 138 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Aylesbury Vale and North East Oxfordshire) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (6)

Fay

Fay Sinclair

Job Title: Care Manager

Joined: 2019

My name is Fay Sinclair and I have been working in the care sector since 1998. Over these years I have gained knowledge and experience working in many different areas of care such as child welfare, Residential care, and working with people living with dementia. I love to care for individuals in our community by supporting them and encouraging them to live happily in their own homes. My passion for care in the community informed my decision to permanently move to Domiciliary care in 2003.


I joined Home Instead Aylesbury Vale and North East Oxfordshire in May 2020 as a Senior Care Professional. The values and beliefs held by Home Instead, particularly those in supporting individuals in our local community and offering truly person-centred care represent what I stand for. This enables me to thoroughly enjoy my job on a daily basis. Home Instead is where I have decided I want to grow my career as quality is never compromised and the team are highly professional in everything that they do.


Since joining Home Instead, my professional journey has developed as I quickly achieved moving into a Team Leader role and then onto being the Deputy Care Manager. The company have fully supported my professional development through sitting a Level 3 in Health and Social Care through this part of my journey.
In the summer of 2022, I started feeling that I could do more and set my sights on becoming the Care Manager. The owners have fully supported my ambition and my studies for Level 5 in Health and Social Care. In doing so I have stepped into my current role as a Care Manager. There is a lot to learn but one of the things I’ve learnt by being at Home Instead is that we are always learning. If it’s not learning something new then it’s learning to improve.


I can’t express how happy I am doing what I do with Home Instead but I can say that I’m very excited and looking forward to a continued career with Home Instead.


Julija

Julija Pavelko

Job Title: Senior Care Professional

Joined: 2020

My name is Julia, and I joined the Home Instead family in August 2020 as a Care Professional. I didn’t think that I could start afresh with a new career but having worked with Home Instead and realising that the owners were very supportive of development, I started considering building my career here.


Since joining, I’ve been fully supported to complete my Level 2 in Health and Social Care and have more recently started my Level 3 in Health and Social Care. I’ve also successfully been promoted to a Senior Care Professional role. I am very proud of my achievements and am very happy to be working with an organisation that puts client care at the heart of what we do. I really enjoy what I do. I love providing hands-on care in the community and supporting our Care Professionals in doing their fantastic work.


I used to work with children so providing care to a different age group was completely new to me. Home Instead taught me how to help and support individuals in the community in a way that enhances their quality of life. I am very grateful for the opportunity to work with great clients and amazing colleagues, and I am excited about my future with Home Instead.


Luan

Luan Thompson

Job Title: Coordinator

Joined: 2020

Hi, my name is Luan. I get satisfaction from ensuring that all of our client care packages are delivered with continuity and stability to the best that can be achieved. I also prioritise our Care Professional's well-being when planning and coordinating client visits.


Donna

Donna Neal

Job Title: Senior Care Professional

Joined: 2022

Hi, my name is Donna. After caring for a family member it became clear that becoming a Caregiver was the role for me. I love making a difference to our clients and their families, this is what gives me job satisfaction.


Klaudia

Klaudia Sikorszki

Job Title: Senior Care Professional

Joined: 2020

Hi, my name is Klaudia. Caregiving is one of the most rewarding parts of my life. I love caring for clients and I love to see them smiling when I walk through their door.


Matthew

Matthew Coombs

Job Title: Recruitment & Business Administrator

Joined: 2023

My name is Matthew Coombs, I joined Home Instead Aylesbury Vale & Northeast Oxfordshire in January 2023 as a student on a placement year, to gain some physical experience of how a business works, and to support my learning in business management.


Home Instead does some amazing work with its clients in their local community. I am proud to say I am part of such a positive organisation, working to change the face of ageing. It is uncommon to find a company that is such a great match for your values, so I cannot be happier at Home Instead.


The customer is right at the heart of what we do here at Home Instead. Our client-orientated approach allows us to provide meaningful and relationship-led lead care with professionalism. Everyone at Home Instead shares the same values of delivering quality care in people's homes enabling them to get the most out of their daily living. The Home Instead Care Professionals always put the client at the centre of what they do but yet love what they do so much that they can’t believe that this is their job.


As a student placement, I have been given the opportunity to develop with the team and really get involved with what is happening. My job role enables me to take some responsibility with the support always available if I need it. The responsibilities I have been given as well as the opportunity to be part of the team have been great for my personal and professional development. This has motivated me to strive to improve myself and build upon the work which I do, to enable Home Instead to work towards their vision of expanding the world’s capacity to care.


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