Home Instead (Taunton & West Somerset)

The Comeytrowe Centre, Pitts Close, Taunton TA1 4TY
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9.9 121 Reviews
  • Home Instead (Taunton & West Somerset), Taunton
All of Home Instead's employed Care Professionals understand how important person-centred, dependable support is when caring for a loved one and regards it as a special privilege to look after people in their own homes. Home Instead provides tailor-made person-centred care that allows clients to remain independent in their own homes and offers services ranging from companionship, home help, meal preparation, medication reminders, personal care and specialist dementia care including Alzheimer's support.

Services are provided with genuine care, compassion and dignity. Home Instead offers continuity of care with the same Care Professional visiting the same client and places emphasis on the development of trusting, dependable relationships. Clients may choose from as little as 4 hours a week, whilst for others, twenty-four-hour specialist support may be required.

Care Provided by Home Instead (Taunton & West Somerset)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark Hunt (Director)

Funding & Fees Guide for Home Instead (Taunton & West Somerset)

  • Prices
  • £36.50.00 - £38.50 per hour


    Week days £36.50 per hour and Weekends £38.50 per hour


Home Instead (Taunton & West Somerset) Reviews (121)

Total of 121, showing 21-40
9.9

Home Instead (Taunton & West Somerset) has a Review Score of 9.9 (9.915) out of 10, based on 30 reviews in the last 2 years. Over all time Home Instead (Taunton & West Somerset) has 121 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been having support from Home Instead for a few years now. It’s important to Mum to be at home, all of her carers are excellent friendly people I can’t rate them highly enough. Nothing is too much trouble and her staff team remain stable with very little change unless of course someone leaves.
All new staff are introduced to Mum prior to their visit, Mum finds this a bit strange but understands that they need to meet her before they start working with her. Staff visit every day at the same time and come as the rota states with very few staff changes unless we are notified before. We have had experience with other providers but they do not match what we receive from Home Instead.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

We are only as good as our care professionals, and as you kindly say they are excellent. We do recruit new carers on the basis of who they are, and what values they have, so they do excel at supporting our clients. We don't always get it right, but it is lovely to hear, as on this occasion, that it has worked so well. We never want any client to meet someone without being introduced and given the background to what is needed when they meet a new client. Hence we insist on the introductions to enable the richness of the relationship to be built. We should perhaps explain why we do this better so it doesn't appear strange as it is quite deliberate. Thank you again for taking the time to complete the review and we will let the team know your experience of using our service and how it feels.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead supported my mother for over 12 months and was excellent.
The care professionals go above and beyond in trying to help, even in challenging circumstances. They adapted visits to suit my mother so if she wanted to chat they made time for this but if she didn’t, they focussed on other tasks
and communicated anything unfinished for the next visit.
The app for checking on how visits have gone has been so useful, particularly as I am not local to my mother, unlike my siblings.
I also like how any new staff were always introduced first to a familiar care professional.
The office staff always email separately to raise any identified concerns which is helpful (or call if more urgent). They have even collected medication for us or called the GP for advice if family were unavailable.
Thank you to all at Home Instead- I would highly recommend them.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your lovely comments and I will feedback to the team as they make a difference on a daily basis. From having the first conversations with you about your mother and throughout the time we supported her it has been our pleasure to be involved in supporting your mum. I know the care professionals always had a soft spot for your mother. Thank you for writing such a touching review.


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Overall Experience  Overall Experience 5.0 out of 5

My sister was diagnosed with dementia in May 2021. At that time she said she wanted to stay in her own home for as long as she could. She also has type 2 diabetes and is not very mobile. There was also very few friends and family who could help and care for her.
As my sister would need more help as
time went by I contacted Home Instead. I had had excellent personal recommendations for this company and was impressed by their reviews. They have been helping me now with my sister since September 2022. We started with 2 hours a week which has now increased to 3 hours.
The Home Instead carers have been excellent with my sister, she can be a little difficult at times due to her dementia and her character. The carers are punctual, there is good communication between us and they offer my sister much kindness, companionship and help. Communication with the Home Instead office is also very good. I highly recommend them.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your heartfelt review and so pleased that we have been able to help and support so well. It is so important and a joy that your sister has been able to stay at home as she wished and in the way you have enabled it to happen. We are grateful that our team have provided a high level of service whilst not losing the human element of the compassion and care that is why we work in care and what you have noticed. Thank you again for feeding back.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has received visits from Home Instead (Taunton & West Somerset) care professionals for over a year now. I can't rate them highly enough, they are professional, caring and very aware of Mum's personal interests, and tailor outings to suit her interests. The correspondence with us is amazing, from
scheduling to any issues with medication etc.
Thank you Home Instead (Taunton & West Somerset) for making a difficult time much easier to manage.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

So lovely to hear how your Mum and you have appreciated the support, quality and expertise of the team. These times are so tough to sort out and navigate a way through and if we are able to assuage some of the difficulty so that you can spend quality time together with your mum and not just sorting out stuff it makes it all worthwhile. Thank you for the feedback.


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Overall Experience  Overall Experience 5.0 out of 5

All the caregivers at Home Instead (Taunton & West Somerset) are fantastic with my nan. They are attentive and supportive of her needs and very thoughtful. The staff supporting them behind the scenes in the office are always helpful and nothing seems to much trouble. They come highly recommended for
communication and organisation at all levels. Thank you to everyone on the staff at Home Instead Taunton you are doing a fantastic job.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your amazing feedback. It is our privilege to be supporting you grandmother. She is an inspiration for us all in how to lead the best life. We are so glad to be working as one team to ensure she lives as independently as possible for as long as she can. Thank you for letting us have such a glowing review of our support.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a first-class care provider. The carers have all been exceptionally helpful and caring - very willing to help in any way they can. They have helped my wife with dignity, kindness and respect.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for taking the time to let us know how you have felt about the service. We always try to live up to our Outstanding CQC rating as the best in the area. However, it is important we get it right every time and have that consistently, and the only way we know is when kind clients submit a review. It is so heartening that your wife is getting better and that we are helping to support you. I know the care professionals have loved meeting you all and being involved. Thank you again for submitting the review.


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Overall Experience  Overall Experience 5.0 out of 5

Your carers are always cheerful, and ready to help me with anything that needs doing! As well as helping me cope (I am just out of Hospital), it is lovely to have the companionship, and know that we can go out for coffee and chat!

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Lovely to hear you are making such a good recovery from being in hospital and that we have been able to support you in helping and encouraging your recovery. It is lovely to be involved in helping clients to become as independent as possible and lead the fullest life they can.
We really appreciate you in turn leaving such a great review of our services and setting out how we have enabled your improvement. Long may it continue.


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Overall Experience  Overall Experience 5.0 out of 5

The home care provision by Home Instead for my father has been exemplary. Dad has dementia. We have required the service of Home Instead for the last year. All the staff have been caring, empathetic and nothing is too much trouble for them. There is daily feedback from the staff, which is very useful
also. I simply cannot praise this organisation enough! They are reliable in every way.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you for such a wonderful review. It has been our pleasure to look after your Dad, and he is much loved. We really appreciate you letting us know that everything has been positive in his care and our support. We do treasure such feedback, and we will let all involved in supporting your father's care know.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided consistent excellent care to my elderly Dad. The carers are always respectful of his wishes, listening to what he wants and thereby enabling him to feel happy in his own home. He is helped with various daily tasks of his choosing and is therefore able to stay in his own home
with carers who always have his best interests at heart. I rate Home Instead very highly.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

We know it is another thing to do to submit a review in our busy lives and so when family and clients do take the time and effort to feedback it is hugely appreciated for making the effort. When that feedback is so positive then we are doubly grateful. We share with the care professionals involved as it is ultimately their hard work and care with you parents that makes the difference. It is great to hear that he is happy and feels we are caring for him with his best interests at heart. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Taunton & West Somerset) have been brilliant in looking after my mother at home. The carers were all very polite, punctual and my mother was very happy having them around to help her and also people she could talk to. Home Instead is a very professional operation and they as a team, are
always willing to do that little bit extra to ensure the safety and comfort of my mother.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your kind review. We always do try and go above and beyond and this comes down to care professionals feeling engaged and having the right values. It is lovely that you have noticed that and have fed back. We match our care professionals to each client so they have a similar character or interests as well as to meet your mum's needs. It means that a trusting relationship where people feel they can talk to our care professionals and again it is wonderful that this has worked and we will feedback to the team with your comments. Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

I have been a client of Home Instead (Taunton & West Somerset) since August 2022 and have been very happy with my associates within the company during this time. The carers are very professional in their approach to their tasks and I have also been more than satisfied with those dealings I have had
with the branch office staff, always very polite and friendly. I would be pleased if you could convey my thanks to the branch as a whole. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Dear Ian, Thanks so much for such a positive review and great that you have had such a good experience both from the care and also the organisation of the support for you. I will pass on as requested your thanks to the team and really appreciate your feedback and support.


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Overall Experience  Overall Experience 4.0 out of 5

Had need to increase visits because of health problems. this was done efficiently and all helpers arrive punctually each day.
All helpers willing and cheerful, and work well done.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for taking the time to submit a review and so positive to hear that we have been able to meet your increased needs and that it has all gone so smoothly and efficiently.


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Overall Experience  Overall Experience 5.0 out of 5

The care team looking after my friend with complex needs have been excellent. They are patient, kind, very caring and attentive to changing circumstances. They bring lightness, laughter, empathy and understanding whilst being professional. Working very hard, going beyond what is required some days.
My friend is always clean, well dressed and she looks forward to their visits. The care team manager makes regular, thorough reviews where adjustments to the care plan can be made. They regularly liaise with me regarding her care.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your wonderful feedback. Our team are recruited on their values - you can't care if you don't have the values of kindness, empathy and it helps if you have a good sense of humour to lighten the mood. We also match our clients with care professionals they will get on with. When it works it leads to people going the extra mile as you always would for someone you care for. Thank you for letting us know it has worked. We appreciate your involvement and help as it is always a team effort. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed by the standard of care provided. The professionalism is excellent. Care is provided with compassion and thoughtfulness. Care professionals and management treat with dignity and go above and beyond to provide a responsive, caring service. I am truly grateful for all you provide.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your thoughtful review. We aim to exceed expectation in a way that is true to our values of kindness and caring and to hear that reflected back in what was experienced is lovely to hear. Equally in choosing the care providers we select on the same values as we dont believe you can care otherwise. We really appreciate you taking the time to submit a review and we can in turn share with our care professionals your glowing testimonial to all their hard work. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Caregivers for my very elderly father give me confidence that he is cared for and supported each day. I am kept informed of any incidents or when he is unwell and nothing is too much trouble. He is supported with personal care each morning, and most afternoons he is taken for a walk, and light housework
is undertaken as necessary. Company for him and a weight off my mind.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for writing and letting us know how much you appreciate the care and support. I know from my own experience, with my parents who receive care, that it is knowing that they are being well looked after when we aren't there that is a huge difference. Not just to their lives but also ours. So it is amazing that your review echoes those feelings and took the time to tell us how it feels and is valued. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The carers show and give my mum the utmost care, respect and dignity whilst dealing with her daily needs. She has dementia and can be difficult at times, but the staff deal with this and manage to keep a good sense of humour at the same time. They have a very caring and professional
approach to their daily routine. We are also kept up to date with any issues that may be observed during their visits. I highly recommend this service.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your wonderful feedback and lovely comments about the team. It is a pleasure to be supporting your mum and I know the care professionals love their time with her. It is really appreciated that you took the time to let us know how it has felt from your point of view and that you have taken the time to post a review as it means such a lot for us to feedback to all the team and let them know how well it has been going and hopefully others learn about our aspiration for the highest standards of care at the same time. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead is an excellent company that provides great service to our parents. Nothing is too much trouble and they listen and accommodate our parent's needs. It is an excellent friendly company to contact and provides support whenever it can to accompany our parents to appointments. It is so reassuring
they are in good hands as we live so far away and know they can be relied upon to provide the support they need. Thank you, we highly recommend them.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you for the amazing feedback. We always want to do the best for your parents and provide the support that allows them to live the best life and for us to play whatever role we can in making that happen so it is emotionally uplifting to hear what you have to say. We can also let the team know how much you appreciate what we do. Our aim is always to go above and beyond and always say "to us it's personal" and when we hear that it is making a difference in your parent's lives it makes it so worthwhile.


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Overall Experience  Overall Experience 4.0 out of 5

The staff are anxious to work willing to do anything I ask, polite and friendly. The service is expensive but suppose that is inevitable.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you for taking the time to feedback and it is great to know that our service is so highly valued and recognise the constant need to make the service affordable whilst maintaining our Outstanding quality standards. We really appreciate you taking the time and effort to give us such lovely feedback and we will let the team know how much their care is valued.


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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for Mum for just over two years. Without a doubt, the standard of care has been of consistently high standard. Male and female carers are patient, empathetic, friendly, compassionate and professional. As well getting on with the job in hand, the carers have taken the time
to get to know Mum, always spend time chatting and laughing with her. They consider her needs and what would be good for her. They take Mum out regularly to the farm shop/coffee shop and if needed will take her for hospital and doctor visits. Mum feels happy and secure in their company. The office team are very supportive and reactive and keep in regular contact via email or telephone calls. I cannot praise them enough.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you for taking the time and submitting such a wonderful review. Feedback is so important in letting us know how we are doing and when we look after all our clients it becomes personal and so it is hugely important to us to know that the support was appreciated and your mum felt that we had supported and got to know her as a 'friend' as it's not just a job. Kind regards, Mark


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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Home Instead began in 2014 when the dedicated staff supported us with end of life care for my stepfather. My mother continued to receive support after his death until a fall led to a decline in health and the inability to return to her own home in July 2022. We have been so grateful
for the service which meant that Mum maintained her independence until she was almost 96. The quality of carers has always been reflected in their attentive and caring approach. Inevitable changes in her care team were handled appropriately with the opportunity to meet new carers before they began their role. She felt she was treated as an individual. She was made to feel special by the carers and they were so significant during Covid when visits and trips out were curtailed. She thought of them as friends. Mum was always treated with respect. There was always a friendly response if I visited the office and prompt replies to emails.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Dear Hilary, Sorry your mum has been unable to return home and hope she is happy in her new environment. It is so thoughtful of you to let us know how the care was for your mum and stepdad. We are hugely appreciative when anyone submits a review as it gives us the feedback we need to improve and it is lovely to be able to pass on your comments to our Care Professionals.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Home Instead (Taunton & West Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Home Instead (Taunton & West Somerset) is calculated as follows: ( (165 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Taunton & West Somerset) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (20)

Mark

Mark Hunt

Job Title: Owner

Mark has worked as a GP in Somerset for 30 years. During this time, he also worked for the government as an advisor on health policies and worked in industry-leading hospitals, diagnostic units, pathology and social care services such as home care.


Working in Home Care is what Mark is most passionate about. Ensuring that everyone has the best care, support and independent life where they are happiest can make such a positive impact on families. It has always been his motivation to get to know people and try and enable them to have the best life in their own homes for as long as they would like to continue to be supported.


Mark feels that Home Instead Taunton & South West Somerset have an amazing team and the reason they are OUTSTANDING providers as rated by CQC and therefore are seen as being in the top 3% of home care providers in the country.


Despite his impressive background, one of Marks's fondest memories is of being in a pub 10 years after he left his practice in Frome, Somerset. One of his previous patients came up to him to thank him for all the support and kindness that he had shown during tough times all those years ago. The impact of his support had stayed with him all those years.


Mark is an avid sports lover, even if on the sidelines now, but sometimes he can be tempted to join in! He enjoys spending time at home with his wonderful family, dogs, cat and garden. Most of all, Mark loves people and likes spending time socialising whenever the opportunity arises.


Rebecca

Rebecca Gray

Job Title: Owner

Rebecca is a local GP signposting you for your care needs whenever you need it. She believes care should always be in your own home wherever it is safe to do so.


Jo

Jo Skinner

Job Title: Designated Registered Care Manager

Before joining the Home Instead family, Jo had experience in running her own furniture company and being a Senior Sales Negotiator before settling in HR and Finance for Debenhams. Whilst working for Debenhams head office, the COVID-19 epidemic hit and Jo couldn’t sit back and do nothing. She became a Care Assistant and soon found her calling. It didn’t feel like work to her.


Jo is very proactive and hands-on in her role. She loves knowing that she is helping those who wish to stay home – after all, home is where the heart is!


Jo is mindful that it can be a daunting time when that special someone needs a helping hand, and she takes great pride in being a part of that journey.


She thrives on being able to make a positive difference to those in the community and when she’s not out with her clients, she’ll be busy with her friends and family exploring Somerset!


Debbie

Debbie Gibbons

Job Title: Quality Assurance Manager

Debbie brings a wealth of experience. She was a Registered Nurse for many years working in medical wards, in research, and as a Stroke Coordinator who supported people in their homes following stroke. She was also part of a team setting up several services, Thrombolysis following a stroke at YDH, and Telehealth supporting people in the community across Somerset to better manage long-term conditions. Not to mention Complex Care South Somerset and a Senior Ward Sister.


After this impressive career, Debbie joined Home Instead as she truly believes in the ethos of the company. Home Instead allows time to support our clients and build relationships. Nothing is too much trouble from the Directors to the office team as they are dedicated to supporting clients.


Her passion will always be supporting people in their own homes, to stay well, understand their care needs, and provide them with support and options on how best to remain independent and keep out of hospital.


Debbie considers her career as a Registered Nurse to have given her lots of privileges which have made her the person she is today. She is honoured that she can share her knowledge and experiences with the team to ensure that all clients receive 'OUTSTANDING' care.


When not busy trailblazing the industry, Debbie enjoys exploring in her caravan. She loves travelling around England and is looking forward to venturing to Europe.


Debbie is all about family and loves looking after her three grandchildren and supporting her three children and husband, Ian.


Clare

Clare Cottrell

Job Title: Office Manager

Clare started working for Home Instead in January 2020. Her role is to support the Business Owners and ensure the efficient running of the business on a day-to-day basis.


Her background is a qualified counsellor and has worked in education supporting young people academically and personally. Health and Wellbeing background and organising and managing events. Her experience makes her a fantastic Office Manager


Clare is passionate about the high-quality, person-centred approach to care that Home Instead provides is so reassuring. Her career has always been based on her commitment to providing excellent tailor-made support to individuals.


She loves working with the team! She finds that they are the most amazing, caring, supportive people she has ever had the pleasure to work with and manage the team to work from home and in the community through COVID-19. We continued to provide our high-quality service, supporting; the team, clients, family and friends without compromising quality or service is one of her proudest achievements.

Clare is very active around Somerset. Spending time walking her dog, horse riding, playing tennis and dancing. You will find her spending time with my favourite people relaxing!


Emma

Emma Gratton

Job Title: Client Care Consultant

Following in her family’s footsteps, Emma’s career has always been focused on elderly care. She has worked in both nursing and residential care homes. When the COVID-19 Pandemic hit she joined the front lines at Musgrove Park Hospital where she worked as a Senior Health Care Assistant on an elderly care unit. This experience made her want to support the ageing community in staying at home safely and she discovered Home Instead.


Emma is both caring and empathic to both clients and Care Professionals. Her favourite thing about her role is supporting individuals to remain safe and well at home, support or adaptations are implemented to ensure they can stay where they want to.


Emma loves spending time with her family and friends. She and her fiancé are quite competitive and love playing a good card game! When not battling it out, they will often visit new places and try new foods.


Sarah

Sarah Brown

Job Title: Client Care Consultant

A natural empath, Sarah started her career as well-being lead for a children’s foster care company, her main role was supporting children who were victims of abuse, managing their day-to-day life and supporting them through their trauma. During covid, she then began being the primary carer for her Grandma and a few other clients which led her to her Home Instead journey.


She was impressed that everyone at Home Instead from the Owners to the Care Professionals genuinely cares for their clients and Care Professionals, which means providing above and beyond care comes naturally to them all.


Sarah is passionate about supporting end-of-life clients in their own homes. Something she feels is a great privilege to be able to make their finals days, weeks and months as comfortable as possible.


When not looking after her clients, Sarah loves spending time with family and friends.


Brittany

Brittany Hutchings

Job Title: Client Care Consultant

With over 13 years of experience in the care industry, Brittany brings a wealth of knowledge and passion to her role as a Client Care Consultant at Home Instead. Before joining Home Instead, she worked as a D2A (Discharge to Assess) Senior Reablement Assistant in Taunton, where she gained extensive experience in helping clients transition from hospital to home.


Throughout her career, Brittany has worked in various areas of care, including residential care, dementia support, and working with young adults with learning disabilities and complex needs. While she enjoyed her time as a Reablement Assistant, Brittany was eager to expand her knowledge and take on new challenges. Hearing nothing but positive feedback about Home Instead, she was inspired to join the supportive team and continue her journey in the care sector.

Although she’s only been in her new role for a short time, Brittany has already learned a great deal and is excited to grow and develop alongside the amazing team at Home Instead.

In her spare time, Brittany enjoys reading, cross-stitching, and spending quality time with her family. She looks forward to continuing her mission of providing exceptional care and making a positive impact on the lives of her clients.


Natasha

Natasha Sansom

Job Title: Client Care Consultant

Natasha began her health and social care career 14 years ago in domiciliary care as a Home Care Assistant, a role she thoroughly enjoyed. Wanting to develop her skills while remaining in the health and social care sector, she embraced an opportunity to work within an office setting. Over the past 10 years, Natasha managed and supported a small team of coordinators and contributed to other departments within the company.


She is deeply passionate about making a positive difference in people’s lives, regardless of their circumstances or backgrounds, enabling independence, and supporting individuals to stay in their own homes for as long as possible. Home Instead provided Natasha with the opportunity to continue pursuing this passion while also learning new skills to support her personal development. She finds the team at Home Instead fantastic—approachable, welcoming, and friendly—and has already learned so much from each of them.


Although Natasha doesn’t consider herself to have particularly exciting hobbies, she enjoys taking long walks in Wales with her dad and their many Springer Spaniels whenever possible. She is also an enthusiastic Formula 1 fan.


Tom

Tom Lindsey

Job Title: Senior Care Professional

Tom became a Senior Care Professional in 2022. His previous experience of care was in an orthopaedic hospital working with young adults and children. After Covid-19 forced a career change from photography, he began working for Home Instead in April 2020 as a Care Professional.


He quickly realized that Home Instead was where he was supposed to be. He enjoyed the daily interactions with the clients and the rapport which he built over time. He also relishes working with like-minded individuals who want to provide OUTSTANDING care and support to their clients.


Tom is incredibly patient, caring and understanding. All strengths that have contributed towards his career with Home Instead. When the post of Senior Care Professional was advertised, he saw it as the perfect opportunity to develop new skills and challenge himself while still maintaining interactions with our amazing clients.


When not spending time with family or pursuing some event photography work, Tom enjoys walks in the Quantocks, spending time with family, avoiding cutting the grass and playing touch rugby.


Toby

Toby Chapman

Job Title: Scheduling Coordinator

Toby’s career started in a local Care Home and then he moved on to a Special Needs School as a Teaching Assistant for 7 years. This then led him to work in Adult Social Care with adults who had Profound Multiple Learning difficulties (PMLD).


Following in his Mum’s footsteps, he worked as a Care Professional with Home Instead during the evenings, it’s here where he fell in love with the team behind Home Instead and when the opportunity arose to work in the office and take an internal promotion, he took it.


Because Toby has also worked as a Care Professional in the field, he has a great understanding of the role and loves the relationships that are built with their clients.


One of Toby’s proudest moments is recently visiting Ukraine and working with children and young adults with PMLD who are living in institutions, one of the best experiences of his life.


When Toby isn’t busy changing the world, he loves to be with his family and have adventures. He particularly a trip to the evolving and vibrant capital, London.


Paula

Paula Lopes

Job Title: Care & Training Consultant

Originally from Portugal, Paula arrived in Taunton in 2013 and has been working in care ever since. First as a full-time Care Professional and then joining the Home Instead office team to plan visits.


Paula’s background of working as a Care Professional in the field enables her to build lasting relationships between Care Professionals, clients and their families.


Her commitment to her clients is admired by many, she loves that we always put our client’s needs and wishes first, to make a difference.


When Paula isn’t providing outstanding care to clients, you will find her exploring little villages, eating good food, walking by the sea and discovering the history of different countries with her son.


Louisa

Louisa O'Gorman

Job Title: Recruitment and Training Coordinator

Louisa started working with Home Instead in August 2018. Her main responsibilities are recruiting high-quality Care Professionals and supporting them through the training and induction process.


Louisa loves being part of a care company that strives to go the extra mile and is very proud to be a part of the team. She says, 'the level of care and compassion given to all the Care Professionals and clients makes it a pleasure to come into work each day'.


Before joining Home Instead, she ran Leisure centres for many years and started as a receptionist then onto a lifeguard to running the centres and recruitment of staff.


Louisa recognises that it can be nerve-racking coming in for an interview so she can make that person feel relaxed and comfortable in her presence. This way they can get to know each other better and see if we will be a good fit. Louisa’s technique allows her to get to know Care Professionals, and now she trusts every single one of them with one of her loved ones.


When not training and recruiting OUTSTANDING Care Professionals, she’ll be spending time with her best friend, her 2-year-old nephew.


Vicky

Vicky Hobden

Job Title: Care Certificate Coordinator

Vicky believes that age isn’t a barrier to adventure. Vicky has had a huge amount of success in helping older people start something new.


Jade

Jade Sloman

Job Title: Recruitment and Support Administrator

Jade had always been in a customer-facing role and really connected so Home Instead 'OUTSTANDING' high standards.


In 2021, whilst heavily pregnant, Jade discovered her breast cancer had returned for a second time. As time and treatment went on, she realised she wanted a new challenge in her working life and whilst spending months receiving care and finally getting those magical words, she wanted to give back to the community in whatever way she could.


As a mum to two boys under 2 (and a slightly nutty rescue dog!) life at can be home hectic! Working for Home Instead is busy too but gives her a great rewarding work/life balance and she loves being part of a team that has lasting relationships with clients and their families.


Jade loves spending time with her family and exploring different National Trust places which her boys love.


Susan

Susan Bright

Job Title: Receptionist and Office Administrator

Susan loves that our visits are a minimum of one hour. This provides plenty of time for quality care whilst still leaving time left to chat and build a real relationship.


She has a great wealth of experience in customer-focused roles all over the world.


Hannah

Hannah Sharland

Job Title: Marketing and Community Engagement Lead

Prior to working for Home Instead, Hannah spent 11 years in a busy optical and audiology environment. She worked her way through the company, experiencing different avenues, challenging herself and eventually ended up as a Learning and Development Specialist across 3 busy high street stores in the South West.


Her role included training new recruits into the world of optics and audiology, whilst always leading by example.


Providing an excellent level of customer service is always at the heart of what she does.


When she had her first child, she became very poorly. It opened her eyes to the Health and Care sector, and how valuable good care is, and she knew it was something she wanted to pursue.


Hannah loves learning new skills and crafts and still can’t believe that she is able to embrace her artistic side by being surrounded by like-minded people and creating personal touches for her clients.


Hannah says that one of her proudest moments at Home Instead is making over 100 crochet poppies for all Home Instead’s clients on Remembrance Day, it will be a core memory she will keep forever.


In her spare time, Hannah thrives on being outdoors with her family and going to festivals. She loves any excuse to go camping and be with nature!


Jinson

Jinson Baby

Job Title: Marketing Coordinator

Jinson is the newly joined Marketing Coordinator at Home Instead, bringing over five years of experience in the health and social care industry. Before joining the home care company, Jinson honed his skills at a digital marketing agency in India, where he successfully managed a diverse portfolio of brands.


Outside of work, Jinson enjoys outdoor sports, particularly cricket and volleyball, spending time with his family, and exploring Indian restaurants in Yeovil and nearby towns. With his background in social care and digital marketing, Jinson is excited to contribute to the continued growth of Home Instead Taunton and take it to the next level.


Julie

Julie Street

Job Title: Finance and Payroll Administrator

Julie has a very varied background before joining Home Instead. She’s worked for NATO HQ in Brussell’s, managed a pub with her brother and been a carer for people with spinal injuries, but by far her favourite is Home Instead.


Her experience in care enables Julie to understand the difficulties our clients and their families face on a daily basis. Knowing what difference, it can make having someone there, is able to support everything including financial matters.


In her spare time, Julie loves Gardening, attending festivals, watching live bands and spending time with my family.


Morgan

Morgan Pincott

Job Title: Reception and Office Administrator

Morgan is our new Reception and Office Administrator at Home Instead Taunton. Before joining us, she spent 7 years at Musgrove Park Hospital working in various areas, including the Maxillofacial Department and the Day Surgery Centre as a Theatre Assistant. After having her first child, she decided to transition into a role where she could make a difference in the community and contribute to improving the quality of life for others.


In her free time, Morgan enjoys spending quality time with her family, exploring new places on long walks, and caring for her toddler. Recently, she adopted a kitten, adding to her lifelong love of animals, having grown up with horses, goats, dogs, and cats.