Home Instead (Taunton & West Somerset)

The Comeytrowe Centre, Pitts Close, Taunton TA1 4TY
Submit a Review
9.9 117 Reviews
  • Home Instead (Taunton & West Somerset), Taunton
All of Home Instead's employed Care Professionals understand how important person-centred, dependable support is when caring for a loved one and regards it as a special privilege to look after people in their own homes. Home Instead provides tailor-made person-centred care that allows clients to remain independent in their own homes and offers services ranging from companionship, home help, meal preparation, medication reminders, personal care and specialist dementia care including Alzheimer's support.

Services are provided with genuine care, compassion and dignity. Home Instead offers continuity of care with the same Care Professional visiting the same client and places emphasis on the development of trusting, dependable relationships. Clients may choose from as little as 4 hours a week, whilst for others, twenty-four-hour specialist support may be required.

Care Provided by Home Instead (Taunton & West Somerset)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark Hunt (Director)

Funding & Fees Guide for Home Instead (Taunton & West Somerset)

  • Prices
  • £36.50.00 - £38.50 per hour


    Week days £36.50 per hour and Weekends £38.50 per hour


Home Instead (Taunton & West Somerset) Reviews (117)

Total of 117, showing 41-60
9.9

Home Instead (Taunton & West Somerset) has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years. Over all time Home Instead (Taunton & West Somerset) has 117 reviews.

Overall Experience

  • 106
  • 11
  • 0
  • 0
  • 0

Date Published

117
4
10
28
89
Overall Experience  Overall Experience 5.0 out of 5

The Home Instead care team have been amazing with my mum. She has dementia and they have kept persevering with her over the last three months, making sure she takes her medications and cooking her meals.
They often send the same few carers so she is now starting to remember them. The carers go above
and beyond, despite often being shown the door, (or not getting past it), they keep coming back and are very patient and clever at getting my mum to let them in. The app is a brilliant tool as you can see how a visit has gone and is always quickly updated. They are stars.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Thank you for your feedback, we are delighted to hear how well things are going for your mum and that her Caregivers are making a super difference. We are always here so pleased do call the office if we can help further. We hope you all have a lovely Christmas.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

My mother had been diagnosed with the onset of memory loss and we needed support in the context that she was not fully aware/accepting of her condition. The support has been sensitive and discreet in the first instance and then flexible and practical as her needs have been better understood and then
developed.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Thank you for taking the time to add a review. We are very pleased to be able to support your mother. If you feel we can help in any other way please let us know as we are always striving to improve further and offer the best possible service to our clients and their families.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead to anyone looking for care for an elderly person.
The quality of care given to my father has been excellent. The caregivers are all kind and considerate but at the same time work in a professional way. The rota was constructed in a way that a small number of caregivers
visited, so the problem of a different person every day didn’t arise.
Communication with the office was always excellent, responses to queries or emails prompt and felt personal.
I wish everyone at Home Instead every success.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Thank you so much for your feedback. It means such a lot to us all at Home Instead to hear how pleased you have been with the support given to your father. We aim to support each person with the care and compassion that we would as if they were our own family. Thank you again for taking the time to do this review for us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

After a professional working life and twenty years of retirement living on my own, Home Instead are introducing me painlessly to accepting help when I need it. As a company, they are well organised, disciplined and practical so one feels safe and they have a very friendly 'can do' approach to whatever
is asked of them - an approach that appears to be consistent throughout a varied team of staff and carers which suggests careful recruitment and proper attention given to training. Communication within the organisation is encouraged and is good and I would have no hesitation in recommending Home Instead to others.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Oriole,
Thank you very much indeed for your review. We are delighted to read that you are very pleased with all areas of our service and that we are able to be of help to you. As always we will share your feedback with our team who will also be delighted to hear your thoughts. Please do not hesitate to contact us if we can help you in any other way.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My father is 94 and lives on his own and is determined to stay in his own home. Being fiercely independent he was, at first, reluctant to have any 'stranger' in his home. Then in September 2019 he finally agreed to have some help and a lovely young woman from Home Instead came 3 times a week to prepare
his lunch. He now has a Home Instead carer coming every day. On my every visit he makes some comment about how kind the carers are and how he couldn't do without them. The whole team involved in his care are exemplary and I cannot praise them enough for the difference they have made to my father's life. Thank you to the whole team.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Jan,
Thank you so much for taking the time to add a review about us. We are delighted to read how well your father is doing and how much he enjoys having his caregivers visit him. We love receiving feedback and always seek to improve so please do get in contact if we can help in any other way.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are not the cheapest home care provider in Taunton but my goodness do they provide value for money. Although my fiercely independent ninety-six-year-old mother was initially extremely reluctant to have any help, she is very happy with her care team and beginning to enjoy life to the full.
From their constant monitoring through to daily updates on Mum’s health and well-being, I can’t rate them highly enough.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear David,
Thank you so much for your review we are so pleased to hear that your mother is happy and our service is reassuring for you. Please feel free to call our office anytime if we can help in any way.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

It's incredible how all these carers can do so much in their specified time allowance - without the quality of their work diminishing. It cannot be accidental that despite their various ages and personalities, there has not been one Home Instead representative I have not been happy to welcome into my
home. They are a very genial band, and competent too, making my day feel safe and more organised without losing the touch of friendliness they generate.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Thank you very much for taking the time to post these words, it is wonderful to hear how happy you are with your caregivers and with our service. Please let us know if we can help in any other way or if you feel we can improve further.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother is nearly 90 and has a preference for living at home and definitely does not want to go into a care home.
Home Instead makes this possible.
Now we are allowed out my mother has been out with the Home Instead carers which is something she has missed doing.
I get to see my mother at least
once a week and receive regular feedback from the carers visiting twice a day.
Home Instead arranges for prescriptions to be collected and delivered, takes mom to doctors appointments, does mom's shopping and a host of other things.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Mr Smith,
Thank you very much for your review we are delighted to hear how much your mother enjoys going out with her caregivers and how we are able to help by collecting prescriptions and taking your mother to appointments etc. As always please let us know if we can help in any other way.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have been highly impressed with Home Instead from the first phone call requesting information, to the initial assessment and then the quality of tailored support that was provided. When a significant health issue arose earlier in the year, Home Instead were very responsive and dealt with the issue
sensitively and professionally. The cost is a little more than other local providers but you get what you pay for and I really can't speak highly enough of them.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Caroline,
Thank you very much for your review, we are absolutely delighted to hear your feedback. I will share this with our team. Please let us know if there is anything else we can do at all.
From all the Team at Home Instead


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent company to work with! Home Instead have an amazing team of people working there and the staff are always very friendly and approachable.
The staff are very knowledgeable and do a fantastic job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers from Home Instead were exemplary. Mum was extremely frail and sad following my father's death. The carers enabled her to stay in the home she loved during the Covid pandemic, which meant that I, as her daughter, could also visit her. She loved their company and nothing was too much trouble.
I was always informed if they had any concerns and I knew she was well cared for, by trustworthy people.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Sue, Thank you very much for taking the time to post a review for us. I am so pleased that your Mum was well cared for by our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The ladies from Home Instead have been a great support to my mother and the family. Mum's care needs have changed over time and everyone has responded to this. She has enjoyed her trips out, playing dominoes at home, all the chats and her walks in the park while no other outings have been possible.
Thank you for being able to provide more help over the past year when Mum couldn't go out to shop. Living at a distance to my mother obviously has meant I cannot do things for her so it has been comforting to know others do. The app is wonderful for knowing what is happening during the visits too.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Judy,
Thank you very much for your review. We are so pleased to hear how our Home Instead ladies are helping your mother, it's super to hear how happy she is and that our support is providing peace of mind for you too. We are always here to help so please don't hesitate to contact us. From Vanessa.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A truly caring and compassionate organisation, from care givers to office based staff to the owners. Whoever you deal with go above and beyond to help, even in the most difficult of situations with frequently changing needs. They just “get it” and can offer support and suggestions to help a loved one
remain in their own home, living as independently as possible. It is very reassuring to know they are in good hands and having such confidence in the team leads to my only disappointment and that is Home Instead (Taunton & West Somerset) is not really set up to provide twenty four hour care on a long term basis if this is needed. That would be the ideal.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Dear Tracey,
Thank you very much for your review, we are so pleased to hear how we helped your Aunt and we also appreciate your thoughts on us providing more 24/7 care. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Sensitive handling of dementia sufferer by mature care staff who always went the extra mile to ensure her comfort. The family always felt confident that she was safe in the care givers' hands and that the back up administration at Home Instead (Taunton & West Somerset) was always available if necessary.

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Thank you very much for your comments and for taking the time to review us. I am so pleased that our caregivers were able to help and that you as a family member felt confident that your loved one was in safe hands.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Most impressed with the service provided. Well supported after two months in hospital and during the virus epidemic. I look forward to seeing somebody every day and they are all very friendly and kind. The highlight of my day as I have not seen any family for one year. (Two briefly when discharged)

Reply from Vanessa Munson, Owner at Home Instead (Taunton & West Somerset)

Thank you for taking the time in providing us with your feedback. I am so pleased our support is making a difference to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing support to my mother for the past year. She is extremely happy with the service provided and this gives me confidence that she can continue to live an independent lifestyle. Home Instead have been very reactive to any changes in her circumstances providing additional
or reduced support as necessary. The communication between the carers is excellent which ensures continuity of care no matter which carer is allocated to each session. Their willingness to undertake not only personal care but cleaning and shopping tasks as required ensures that her slightest worries are taken care of.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough for the compassion, empathy and service provided by the Home Instead team. Both management and the care providers take a personal interest in my mother and her care needs. They are always at the end of the phone when I need help and advice and my mum really enjoys the interaction
and kindness provided by everybody involved. Heartfelt thanks to all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We couldn't manage without the brilliant team at Home Instead who adapt to our changing needs.
We have enjoyed long, continuous care by the same caregivers. It is very comforting that they know our needs so well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I am really heartened that even an hour a week provided by Home Instead is making a huge difference to our Dad who has Parkinson's and lives alone. The service is professional, caring and non-judgemental making us as a family feel supported and reassured that once our Dad has built up this relationship,
he will be open to receiving more care in the future.
The Staff have gone beyond and above to help us with linking into other services as well on behalf of our Father which has alleviated the time, stress and anxiety for us. Thank you so much Home Instead!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's a while ago, having successfully hidden her problems from me for quite some time. I found it quite difficult to accept, and it took some time for our children to persuade me that some assistance was required. Home Instead were recommended to me by a friend and
started visiting, giving companionship to my wife, and after I got used to the idea, giving me a chance to take a break. I was most impressed by the initial contact, where what I needed was discussed, particularly with the principle of a small group caring for my wife, who could be challenging. I also got a lot of help in understanding what was happening to my wife from the ladies who cared for her. I could not be more impressed by the quality of care and advice given, or by the relationship which developed between my wife and individual carers. The admin staff were excellent in contacting me regularly to check that I was happy with the service. The monthly newsletter was also nice to see.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Home Instead (Taunton & West Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Home Instead (Taunton & West Somerset) is calculated as follows: ( (147 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Taunton & West Somerset) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (20)

Mark

Mark Hunt

Job Title: Owner

Mark has worked as a GP in Somerset for 30 years. During this time, he also worked for the government as an advisor on health policies and worked in industry-leading hospitals, diagnostic units, pathology and social care services such as home care.


Working in Home Care is what Mark is most passionate about. Ensuring that everyone has the best care, support and independent life where they are happiest can make such a positive impact on families. It has always been his motivation to get to know people and try and enable them to have the best life in their own homes for as long as they would like to continue to be supported.


Mark feels that Home Instead Taunton & South West Somerset have an amazing team and the reason they are OUTSTANDING providers as rated by CQC and therefore are seen as being in the top 3% of home care providers in the country.


Despite his impressive background, one of Marks's fondest memories is of being in a pub 10 years after he left his practice in Frome, Somerset. One of his previous patients came up to him to thank him for all the support and kindness that he had shown during tough times all those years ago. The impact of his support had stayed with him all those years.


Mark is an avid sports lover, even if on the sidelines now, but sometimes he can be tempted to join in! He enjoys spending time at home with his wonderful family, dogs, cat and garden. Most of all, Mark loves people and likes spending time socialising whenever the opportunity arises.


Rebecca

Rebecca Gray

Job Title: Owner

Rebecca is a local GP signposting you for your care needs whenever you need it. She believes care should always be in your own home wherever it is safe to do so.


Jo

Jo Skinner

Job Title: Designated Registered Care Manager

Before joining the Home Instead family, Jo had experience in running her own furniture company and being a Senior Sales Negotiator before settling in HR and Finance for Debenhams. Whilst working for Debenhams head office, the COVID-19 epidemic hit and Jo couldn’t sit back and do nothing. She became a Care Assistant and soon found her calling. It didn’t feel like work to her.


Jo is very proactive and hands-on in her role. She loves knowing that she is helping those who wish to stay home – after all, home is where the heart is!


Jo is mindful that it can be a daunting time when that special someone needs a helping hand, and she takes great pride in being a part of that journey.


She thrives on being able to make a positive difference to those in the community and when she’s not out with her clients, she’ll be busy with her friends and family exploring Somerset!


Debbie

Debbie Gibbons

Job Title: Quality Assurance Manager

Debbie brings a wealth of experience. She was a Registered Nurse for many years working in medical wards, in research, and as a Stroke Coordinator who supported people in their homes following stroke. She was also part of a team setting up several services, Thrombolysis following a stroke at YDH, and Telehealth supporting people in the community across Somerset to better manage long-term conditions. Not to mention Complex Care South Somerset and a Senior Ward Sister.


After this impressive career, Debbie joined Home Instead as she truly believes in the ethos of the company. Home Instead allows time to support our clients and build relationships. Nothing is too much trouble from the Directors to the office team as they are dedicated to supporting clients.


Her passion will always be supporting people in their own homes, to stay well, understand their care needs, and provide them with support and options on how best to remain independent and keep out of hospital.


Debbie considers her career as a Registered Nurse to have given her lots of privileges which have made her the person she is today. She is honoured that she can share her knowledge and experiences with the team to ensure that all clients receive 'OUTSTANDING' care.


When not busy trailblazing the industry, Debbie enjoys exploring in her caravan. She loves travelling around England and is looking forward to venturing to Europe.


Debbie is all about family and loves looking after her three grandchildren and supporting her three children and husband, Ian.


Clare

Clare Cottrell

Job Title: Office Manager

Clare started working for Home Instead in January 2020. Her role is to support the Business Owners and ensure the efficient running of the business on a day-to-day basis.


Her background is a qualified counsellor and has worked in education supporting young people academically and personally. Health and Wellbeing background and organising and managing events. Her experience makes her a fantastic Office Manager


Clare is passionate about the high-quality, person-centred approach to care that Home Instead provides is so reassuring. Her career has always been based on her commitment to providing excellent tailor-made support to individuals.


She loves working with the team! She finds that they are the most amazing, caring, supportive people she has ever had the pleasure to work with and manage the team to work from home and in the community through COVID-19. We continued to provide our high-quality service, supporting; the team, clients, family and friends without compromising quality or service is one of her proudest achievements.

Clare is very active around Somerset. Spending time walking her dog, horse riding, playing tennis and dancing. You will find her spending time with my favourite people relaxing!


Emma

Emma Gratton

Job Title: Client Care Consultant

Following in her family’s footsteps, Emma’s career has always been focused on elderly care. She has worked in both nursing and residential care homes. When the COVID-19 Pandemic hit she joined the front lines at Musgrove Park Hospital where she worked as a Senior Health Care Assistant on an elderly care unit. This experience made her want to support the ageing community in staying at home safely and she discovered Home Instead.


Emma is both caring and empathic to both clients and Care Professionals. Her favourite thing about her role is supporting individuals to remain safe and well at home, support or adaptations are implemented to ensure they can stay where they want to.


Emma loves spending time with her family and friends. She and her fiancé are quite competitive and love playing a good card game! When not battling it out, they will often visit new places and try new foods.


Sarah

Sarah Brown

Job Title: Client Care Consultant

A natural empath, Sarah started her career as well-being lead for a children’s foster care company, her main role was supporting children who were victims of abuse, managing their day-to-day life and supporting them through their trauma. During covid, she then began being the primary carer for her Grandma and a few other clients which led her to her Home Instead journey.


She was impressed that everyone at Home Instead from the Owners to the Care Professionals genuinely cares for their clients and Care Professionals, which means providing above and beyond care comes naturally to them all.


Sarah is passionate about supporting end-of-life clients in their own homes. Something she feels is a great privilege to be able to make their finals days, weeks and months as comfortable as possible.


When not looking after her clients, Sarah loves spending time with family and friends.


Brittany

Brittany Hutchings

Job Title: Client Care Consultant

With over 13 years of experience in the care industry, Brittany brings a wealth of knowledge and passion to her role as a Client Care Consultant at Home Instead. Before joining Home Instead, she worked as a D2A (Discharge to Assess) Senior Reablement Assistant in Taunton, where she gained extensive experience in helping clients transition from hospital to home.


Throughout her career, Brittany has worked in various areas of care, including residential care, dementia support, and working with young adults with learning disabilities and complex needs. While she enjoyed her time as a Reablement Assistant, Brittany was eager to expand her knowledge and take on new challenges. Hearing nothing but positive feedback about Home Instead, she was inspired to join the supportive team and continue her journey in the care sector.

Although she’s only been in her new role for a short time, Brittany has already learned a great deal and is excited to grow and develop alongside the amazing team at Home Instead.

In her spare time, Brittany enjoys reading, cross-stitching, and spending quality time with her family. She looks forward to continuing her mission of providing exceptional care and making a positive impact on the lives of her clients.


Natasha

Natasha Sansom

Job Title: Client Care Consultant

Natasha began her health and social care career 14 years ago in domiciliary care as a Home Care Assistant, a role she thoroughly enjoyed. Wanting to develop her skills while remaining in the health and social care sector, she embraced an opportunity to work within an office setting. Over the past 10 years, Natasha managed and supported a small team of coordinators and contributed to other departments within the company.


She is deeply passionate about making a positive difference in people’s lives, regardless of their circumstances or backgrounds, enabling independence, and supporting individuals to stay in their own homes for as long as possible. Home Instead provided Natasha with the opportunity to continue pursuing this passion while also learning new skills to support her personal development. She finds the team at Home Instead fantastic—approachable, welcoming, and friendly—and has already learned so much from each of them.


Although Natasha doesn’t consider herself to have particularly exciting hobbies, she enjoys taking long walks in Wales with her dad and their many Springer Spaniels whenever possible. She is also an enthusiastic Formula 1 fan.


Tom

Tom Lindsey

Job Title: Senior Care Professional

Tom became a Senior Care Professional in 2022. His previous experience of care was in an orthopaedic hospital working with young adults and children. After Covid-19 forced a career change from photography, he began working for Home Instead in April 2020 as a Care Professional.


He quickly realized that Home Instead was where he was supposed to be. He enjoyed the daily interactions with the clients and the rapport which he built over time. He also relishes working with like-minded individuals who want to provide OUTSTANDING care and support to their clients.


Tom is incredibly patient, caring and understanding. All strengths that have contributed towards his career with Home Instead. When the post of Senior Care Professional was advertised, he saw it as the perfect opportunity to develop new skills and challenge himself while still maintaining interactions with our amazing clients.


When not spending time with family or pursuing some event photography work, Tom enjoys walks in the Quantocks, spending time with family, avoiding cutting the grass and playing touch rugby.


Toby

Toby Chapman

Job Title: Scheduling Coordinator

Toby’s career started in a local Care Home and then he moved on to a Special Needs School as a Teaching Assistant for 7 years. This then led him to work in Adult Social Care with adults who had Profound Multiple Learning difficulties (PMLD).


Following in his Mum’s footsteps, he worked as a Care Professional with Home Instead during the evenings, it’s here where he fell in love with the team behind Home Instead and when the opportunity arose to work in the office and take an internal promotion, he took it.


Because Toby has also worked as a Care Professional in the field, he has a great understanding of the role and loves the relationships that are built with their clients.


One of Toby’s proudest moments is recently visiting Ukraine and working with children and young adults with PMLD who are living in institutions, one of the best experiences of his life.


When Toby isn’t busy changing the world, he loves to be with his family and have adventures. He particularly a trip to the evolving and vibrant capital, London.


Paula

Paula Lopes

Job Title: Care & Training Consultant

Originally from Portugal, Paula arrived in Taunton in 2013 and has been working in care ever since. First as a full-time Care Professional and then joining the Home Instead office team to plan visits.


Paula’s background of working as a Care Professional in the field enables her to build lasting relationships between Care Professionals, clients and their families.


Her commitment to her clients is admired by many, she loves that we always put our client’s needs and wishes first, to make a difference.


When Paula isn’t providing outstanding care to clients, you will find her exploring little villages, eating good food, walking by the sea and discovering the history of different countries with her son.


Louisa

Louisa O'Gorman

Job Title: Recruitment and Training Coordinator

Louisa started working with Home Instead in August 2018. Her main responsibilities are recruiting high-quality Care Professionals and supporting them through the training and induction process.


Louisa loves being part of a care company that strives to go the extra mile and is very proud to be a part of the team. She says, 'the level of care and compassion given to all the Care Professionals and clients makes it a pleasure to come into work each day'.


Before joining Home Instead, she ran Leisure centres for many years and started as a receptionist then onto a lifeguard to running the centres and recruitment of staff.


Louisa recognises that it can be nerve-racking coming in for an interview so she can make that person feel relaxed and comfortable in her presence. This way they can get to know each other better and see if we will be a good fit. Louisa’s technique allows her to get to know Care Professionals, and now she trusts every single one of them with one of her loved ones.


When not training and recruiting OUTSTANDING Care Professionals, she’ll be spending time with her best friend, her 2-year-old nephew.


Vicky

Vicky Hobden

Job Title: Care Certificate Coordinator

Vicky believes that age isn’t a barrier to adventure. Vicky has had a huge amount of success in helping older people start something new.


Jade

Jade Sloman

Job Title: Recruitment and Support Administrator

Jade had always been in a customer-facing role and really connected so Home Instead 'OUTSTANDING' high standards.


In 2021, whilst heavily pregnant, Jade discovered her breast cancer had returned for a second time. As time and treatment went on, she realised she wanted a new challenge in her working life and whilst spending months receiving care and finally getting those magical words, she wanted to give back to the community in whatever way she could.


As a mum to two boys under 2 (and a slightly nutty rescue dog!) life at can be home hectic! Working for Home Instead is busy too but gives her a great rewarding work/life balance and she loves being part of a team that has lasting relationships with clients and their families.


Jade loves spending time with her family and exploring different National Trust places which her boys love.


Susan

Susan Bright

Job Title: Receptionist and Office Administrator

Susan loves that our visits are a minimum of one hour. This provides plenty of time for quality care whilst still leaving time left to chat and build a real relationship.


She has a great wealth of experience in customer-focused roles all over the world.


Hannah

Hannah Sharland

Job Title: Marketing and Community Engagement Lead

Prior to working for Home Instead, Hannah spent 11 years in a busy optical and audiology environment. She worked her way through the company, experiencing different avenues, challenging herself and eventually ended up as a Learning and Development Specialist across 3 busy high street stores in the South West.


Her role included training new recruits into the world of optics and audiology, whilst always leading by example.


Providing an excellent level of customer service is always at the heart of what she does.


When she had her first child, she became very poorly. It opened her eyes to the Health and Care sector, and how valuable good care is, and she knew it was something she wanted to pursue.


Hannah loves learning new skills and crafts and still can’t believe that she is able to embrace her artistic side by being surrounded by like-minded people and creating personal touches for her clients.


Hannah says that one of her proudest moments at Home Instead is making over 100 crochet poppies for all Home Instead’s clients on Remembrance Day, it will be a core memory she will keep forever.


In her spare time, Hannah thrives on being outdoors with her family and going to festivals. She loves any excuse to go camping and be with nature!


Jinson

Jinson Baby

Job Title: Marketing Coordinator

Jinson is the newly joined Marketing Coordinator at Home Instead, bringing over five years of experience in the health and social care industry. Before joining the home care company, Jinson honed his skills at a digital marketing agency in India, where he successfully managed a diverse portfolio of brands.


Outside of work, Jinson enjoys outdoor sports, particularly cricket and volleyball, spending time with his family, and exploring Indian restaurants in Yeovil and nearby towns. With his background in social care and digital marketing, Jinson is excited to contribute to the continued growth of Home Instead Taunton and take it to the next level.


Julie

Julie Street

Job Title: Finance and Payroll Administrator

Julie has a very varied background before joining Home Instead. She’s worked for NATO HQ in Brussell’s, managed a pub with her brother and been a carer for people with spinal injuries, but by far her favourite is Home Instead.


Her experience in care enables Julie to understand the difficulties our clients and their families face on a daily basis. Knowing what difference, it can make having someone there, is able to support everything including financial matters.


In her spare time, Julie loves Gardening, attending festivals, watching live bands and spending time with my family.


Morgan

Morgan Pincott

Job Title: Reception and Office Administrator

Morgan is our new Reception and Office Administrator at Home Instead Taunton. Before joining us, she spent 7 years at Musgrove Park Hospital working in various areas, including the Maxillofacial Department and the Day Surgery Centre as a Theatre Assistant. After having her first child, she decided to transition into a role where she could make a difference in the community and contribute to improving the quality of life for others.


In her free time, Morgan enjoys spending quality time with her family, exploring new places on long walks, and caring for her toddler. Recently, she adopted a kitten, adding to her lifelong love of animals, having grown up with horses, goats, dogs, and cats.