Care Connected Ltd

Fairfield House, Airborne Close, Leigh-on-Sea SS9 4EN
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8.4 31 Reviews
  • Care Connected Ltd, Leigh-on-Sea
Care Connected was established in 2013 to provide exceptional person-centred care in the community. Eleven years later, staff consistently deliver care to the standard of excellence the organisation has set out to achieve.

Each and every care programme is carefully planned and tailored to meet clients’ individual needs.

It offers a wide range of services from specialist personal care to a trip out into the community.

Please contact the team for a friendly and informal chat. Staff are happy to offer their knowledge and expert advice to help you get the right care and support.

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Care Provided by Care Connected Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Connected Ltd
  • Person in charge
  • Roy Blackwell (Director)

Funding & Fees Guide for Care Connected Ltd

  • Prices

  • From £22 to £33/hour depending on complexity of care, time of day, length of care visit.

Care Connected Ltd Reviews (31)

Total of 31, showing 1-20
8.4

Care Connected Ltd has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Care Connected Ltd has 31 reviews.

Overall Experience

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Date Published

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Review from James R (Father of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son requires a substantial amount of day and night care, and it became necessary to find a team of carers to provide him with the same great level of care he has been used to having.
I tried many of the large care companies who promised the earth, but when the time came to needing them, they simply
could not spare enough carers to suit the vast number of hours it would take.
After meeting with Care Connected, they took on the challenge and swiftly began to source a team around my son's specialist needs. Within just a few months my son has an expanding team of highly trained 'friends' to help him every day.
Having cared for him ourselves for over 30 years, it was initially difficult to let go, but the professionalism of everyone at Care Connected has allowed me to take step back and have a much-needed rest.

Reply from Roy Blackwell, Director at Care Connected Ltd

Thank you for sparing the time to write such a positive review. I am so pleased we have been able to help you all as a family.


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Review from Jacqui W (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Connected have continually provided exceptional care for my mum. They have gone out of their way to ensure all aspects of her care are covered, from personal care to medication administration. The carers that come spend time ensuring mum is happy and I love the way they communicate with her. Highly
reliable and inform me promptly of any issues. Wonderful company providing outstanding service in a very difficult sector. Would not switch to another company after experiencing this outstanding care from the team at Care Connected.

Reply from Roy Blackwell, Director at Care Connected Ltd

Thank you for you very encouraging comments on our service. It is a pleasure to work with both you and mum.


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Review from Maria S (Daughter-in-law of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A week ago today I kissed my mother-in-law good night. Later when my husband went to see if she was still tucked in, we found that our beloved Mum had peacefully left us.
My mother-in-law was diagnosed with dementia about fourteen years ago and it was then that we promised her we would do our best
to keep her in her own home.
We are not saying that it was easy, especially in the declining early years, hell at times. However, after one experience of a not-so-good care company, we, fortunately, found Care Connected. Without their devoted, outstanding care we would never have been able to achieve her wish. She became their grandmother and they all became our family. They sure had their work cut out, she could be gentle and loving but more often than not a raging minx, they all had the patience of a saint.
The family would like to express our sincere gratitude to all the Care Connected team past and present. We thank you and love you all.

Reply from Roy Blackwell, Registered Manager at Care Connected Ltd

Dear Maria, thank you for taking the time to write such a beautiful review! I also would like to thank you for the huge support and help you both were in helping us provide the care that we wanted to provide for your dear mum. It was a real privilege and honour.


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Review from Fallon T (Granddaughter of Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Connected has been caring for my grandad for several years now. The level of care all his carers provide him is exceptional and they continually go over and above on a daily basis. My grandad looks forward to their visits, he has a great relationship with all of them which helps with lifting his
mood as he is bedbound and needs as much stimulation as possible. It's so comforting to know that the team looking after my grandad really does care for him and has his best interests at all times. Thank you for everything.

Reply from Roy Blackwell, Registered Manager at Care Connected Ltd

Dear Fallon, I am so pleased you and grandad are finding the service so effective. Thank you very much for taking the time to write this review.


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Review from Fiona D (Daughter of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care you give my mum. She looks forward to seeing her carers - and has a very good relationship with her main carer - who provides very good, professional care.

Reply from Roy Blackwell, Director at Care Connected Ltd

Dear Fiona, thank you for taking the time to write this review. We are so pleased to hear mum enjoys seeing her carers and that the service is working well. Thank you for this positive feedback.


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Review from M A (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Care Connected extremely helpful and really caring in every way from the office to the hands-on staff they employ. Their ethos is to care and to make your life just a bit better for you.

Reply from Emily Wells, Assistant Manager at Care Connected Ltd

Thank you so much for taking the time to review our services. We are delighted you find us helpful and caring.


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Review from L D (Client) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Care Connected on a daily basis. I am happy with the service provided. The care provided is of a very high standard and very professionally carried out. I would highly recommend them to anyone.

Reply from Emily Clark, Assistant Manager at Care Connected Ltd

Thank you for taking the time to write a review and for your kind words.


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Review from Karen G (Granddaughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan's carers are excellent, she enjoys having them come in twice a day and as a family we know that she is being very well looked after. They are all very helpful and make my Nan feel safe. The office staff are also very good and let me know if there are any issues straight away. When my Nan had
to go in for her Covid-19 jab they managed to change the times of the carers for us at very short notice. Can't thank everyone involved enough.

Reply from Emily Wells, Office Co-Ordinator at Care Connected Ltd

Thank you for taking the time to write this review. We are delighted with your comments and score and look forward to continuing to support your Nan


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Review from Alvyn S (Son of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very professional, efficient and friendly.
Very satisfied with the care.

Reply from Roy Blackwell, Registered Manager at Care Connected Ltd

Thank you, Alvyn for taking the time to write this review. We are delighted with your comments and score and look forward to continuing to support mum.


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Review from Sarah B (Daughter-in-law of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Care Connected enough for the care they have taken of my mother-in-law for the past 3 years. All the carers were kind, trustworthy and attentive to her needs. The ladies in the office would always contact me when they were concerned about anything and care was often changed due to changing
circumstances at short notice to match her needs. When she was fitter they would take her on trips out to shops and the seafront and kept her flat clean and tidy. Without this help, my mother-in-law would not have been able to stay independent in her own flat for so long. I would highly recommend Care Connected.

Reply from Emily Wells, Office Co-ordinator at Care Connected Ltd

Thank you for taking the time to write a review and for your kind words. Your mother-in-law was a pleasure to support, we wish her the best in her new home.


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Review from Christine H (Niece of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Connected have been looking after my Aunt since 2017 and the care given has been exemplary, nothing is too much trouble. All carers are very friendly and respectful towards her and the management keeps me well informed. My Aunt refers to them as her friends and says she is "well blessed". Her neighbours
have also commented on the good care given by Care Connected. I would happily recommend this company to anyone looking for a reliable and caring company to look after their loved ones in their own home.

Reply from Roy Blackwell, Registered Manager at Care Connected Ltd

Thank you for taking the time to write a review and for your encouraging and kind words. Your Aunt is a pleasure to support and care for and all her carers think the world of her.


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Review from Caron A (Mother of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable service, the staff are always professional and friendly. They always try to substitute if the usual staff are unavailable - anxious not to let clients down on anyway. They have very good results with disabilities.

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Review from A R (Wife of Client) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful whenever needed. My husband was treated with dignity and respect. Helped me as well with their sunny natures.

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Review from Peggy O (Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for the treatment I have received.
The carers are kind and give me any help that I ask for, and help that each and every one of these ladies see that I need, like a little chat as a great help when you live by yourself.

Reply from Roy Blackwell at Care Connected Ltd

Thank you so much for taking the time to review us.


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Review from Jane W (Partner of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a caring, friendly, helpful group of carers, you can't go wrong with Care Connected.
I have found all the carers fantastic. They are all friendly, caring, and will go above and beyond to help you.
They are there for not only the client but for the relatives too.
They really
do care about their clients.
The director and assistant manager should be very proud of all their staff.
I am very pleased to recommend Care Connected.

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Review from Sheila F (Daughter of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with how they cared for my mum. The care and consideration were excellent.

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Review from Norman L (Uncle of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care company provide a very good overall service. The staff have a good rapport with the client. A weekly timetable of planned visit times is provided and generally adhered to where differences or changes of more than 15 minutes occur. A call to advise would be helpful.

Reply from Roy Blackwell at Care Connected Ltd

Hi Norman, thank you for taking the time to leave us a review and we are glad you find our service to be good. It is our policy to inform our clients if we are going to be 15 minutes or later than the allocated start time, apologies if there have been occasions that you have not been informed. We will be sure to address this issue and we will reiterate our policy to care assistants and on-call staff.


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Review from R D (Husband of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All one could say is Care Connected Ltd were excellent.

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Review from J C (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy on every level with this company, both service provided and quality of care staff.

Reply from Roy Blackwell, Manager at Care Connected Ltd

Dear Mrs C, Thank you so much for your review. We are so glad you find our service to be excellent.


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Review from Barbara P (Daughter of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial home visit, I have been impressed with Care Connected Ltd. Management attention to detail and their detailed knowledge of my parent's needs is excellent. This level of service is transmitted via the carers who do an excellent job - they are kind, gentle and patient. I have every confidence
in this company.

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Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Care Connected Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Care Connected Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connected Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Roy

Roy Blackwell

Job Title: Director and Registered Manager

Joined: 2013

Roy has extensive experience in supporting and caring for a wide range of clients in a variety of settings. His passion for person centred and excellence is shared by the whole team.
Roy has a keen interest in emotional well being and this extends in the organisations support to unpaid carers.


Frequently Asked Questions about Care Connected Ltd

What Type of Services does Care Connected Ltd offer?

Care Connected Ltd offers Home Care.

How many Carers does Care Connected Ltd employ?

Care Connected Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connected Ltd to verify any information. View our terms and conditions. Care Connected Ltd has an Enhanced Service – more info.