Care Connected Ltd

Fairfield House, Airborne Close, Leigh-on-Sea SS9 4EN
Submit a Review
8.4 31 Reviews
  • Care Connected Ltd, Leigh-on-Sea
Care Connected was established in 2013 to provide exceptional person-centred care in the community. Eleven years later, staff consistently deliver care to the standard of excellence the organisation has set out to achieve.

Each and every care programme is carefully planned and tailored to meet clients’ individual needs.

It offers a wide range of services from specialist personal care to a trip out into the community.

Please contact the team for a friendly and informal chat. Staff are happy to offer their knowledge and expert advice to help you get the right care and support.

Show Care Connected Ltd on the Map

Care Provided by Care Connected Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Connected Ltd
  • Person in charge
  • Roy Blackwell (Director)

Funding & Fees Guide for Care Connected Ltd

  • Prices

  • From £22 to £33/hour depending on complexity of care, time of day, length of care visit.

Care Connected Ltd Reviews (31)

Total of 31, showing 21-31
8.4

Care Connected Ltd has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Care Connected Ltd has 31 reviews.

Overall Experience

  • 26
  • 5
  • 0
  • 0
  • 0

Date Published

31
2
2
2
29

Review from C P (Son of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had other experiences with other care companies and Care Connected Ltd has been the best. The staff have always been really helpful and patient when dealing with my mother. Often they have gone out of their way to ensure she is made to feel comfortable and happy despite some difficult
situations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Renee M (Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is very good. I appreciate having the same carers and its not so embarrassing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia T (Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all the time I have been in the care of Care Connected I have had contact with many of the carers. I have found them all extremely helpful reassuring and above all very caring. I definitely recommend Care Connect to anyone needing care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela S (Daughter of Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers supplied by care connect are of a good standard, knowledgeable and sympathetic. O would certainly recommend them to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H F (Daughter of Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has become used to having her weekly shower. I think the fact that it is always the same carer has helped. I think we have developed a good relationship with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah F (Daughter of Client) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after by the team following my dad passing away in 2011. They helped Mum stay in her home for almost a year before sadly she had to go into care full time. During the time they spent with her the care was everything I could have wanted. Mum was treated like a family member, always
with the utmost respect and kindness. The visits were never rushed, allowing her the time and company she needed. Her bungalow was always kept clean an tidy. She couldn’t have been in safer or kinder hands. My only regret is that circumstances prevented Mum from staying in her own home as I know she would have been very happy if it were possible for her to do so. I would recommend Care Connected without any doubts to anyone thinking of taking on care in the home for a loved one or themselves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan M (Daughter of Client) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Care Connected enough having had several years of care in the home I found this company to be by far the best service provider.
They always arrived on time and the courteous staff always looked after mum well. The management took time to listen to what our requirements were and
always made sure the needs were met.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lillian W (Son of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, I find the care to be very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine P (Daughter of Client) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had dementia and needed home care for the last 18 months of his life. My father had been in hospital in February 2016 with blood clots on his lungs which had worsened his dementia considerably and I needed to find good quality home care quickly when he was discharged at short notice. The manager
of Care Connected met with me and assessed the house prior to my dad's discharge so that everything was in place for his return.
Nothing was too much trouble for the staff at Care Connected. They were very accommodating when we had to make changes to dad's weekly care schedule. I felt that I could always rely on them. Many of the staff went above and beyond what was required to make dad happy. They would take him for walks and undertake a variety of activities with him. They also kept the house spotless. I will always be grateful that we found such a caring and professional group of people to share the last 18 months of dad's life with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Client) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a smaller company, because of this there is no rushing in and out. Client personal care is paramount but carers are also encouraged to help with shopping and housework which is important to most service users.
I would be lost without this companies assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith E (Son of Client) published on 10 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care connected failed to adhere to a request I made several times (in writing) to revert back to giving/applying my dear mother's pain relief patch on Friday, but insisted on a Wednesday even after I requested it revert back to a Friday, we had used Fridays for 2 years and mother preferred to keep to
a set routine.


Care connected's job was merely to support my mother needs and to greatly assist me, as I was paying the costs.
They failed to meet my requirements.


Reply from Roy Blackwell, Director & Registered Manager at Care Connected Ltd

Dear Mr. E, I am very pleased that you found the service the carers provided as "excellent" and wish to thank you for stating this. The team enjoyed visiting and caring for her. I am sorry, however, that you found management to be poor. I tried to explain that it was not us who changed the day to Weds, for your mum's patch, but the community nurses, and that we would need to contact them to change the day back. I tried to explain this clearly and the reasons for changing to a Wednesday. I believe our conduct was professional and compliant in this matter. We do, without hesitation, try to meet all the requests of our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Care Connected Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Care Connected Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connected Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Roy

Roy Blackwell

Job Title: Director and Registered Manager

Joined: 2013

Roy has extensive experience in supporting and caring for a wide range of clients in a variety of settings. His passion for person centred and excellence is shared by the whole team.
Roy has a keen interest in emotional well being and this extends in the organisations support to unpaid carers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connected Ltd to verify any information. View our terms and conditions. Care Connected Ltd has an Enhanced Service – more info.