Right at Home (Bristol)

Grd Flr, Unit 8, Eclipse Office Park, 20 High Street, Staple Hill, Bristol BS16 5EL
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9.8 61 Reviews
  • Right at Home (Bristol), Bristol
Right at Home in Bristol places clients at the centre of their services to ensure that people receive individualised care that has been tailored to their needs and preferences.

The agency has a rigorous recruitment and training process to ensure carers can deliver high quality care. There is a key focus on the continuous development of staff who are actively encouraged to further both their qualifications and participation in specialised training.

Care is delivered in a way which respects both clients' independence and dignity.

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Care Provided by Right at Home (Bristol)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Taylor (Manager)

Funding & Fees Guide for Right at Home (Bristol)

  • Prices

  • Please contact us for our current rates for 30, 45 and 60 minute or longer visits, live in and both sleeping and waking nights
    We can give you full weekly fee details as part of your free assessment

Right at Home (Bristol) Reviews (61)

Total of 61, showing 1-20
9.8

Right at Home (Bristol) has a Review Score of 9.8 (9.826) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home (Bristol) has 61 reviews.

Overall Experience

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  • 9
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Date Published

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4
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Review from Michael H (Son of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff at Right At Home for the care given to my father especially the last few months of his life. He was always treated with dignity and respect. The 24-hour live-in care given by one of the carers was outstanding, she is a true caring person.

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Review from Tim D (Son of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home to care for Dad for the last seven years. Having them visit him twice a day we are sure is the reason we kept in his home - healthy and happy. We always found the staff to be friendly and approachable, if there were any problems with Dad or his health they would be in contact
quickly so we could sort him out. The office staff were always quick to respond to any queries we had and again were always friendly. Many thanks for your years of caring.

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Review from D F (Wife of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only experience we have had has been very good. We are both treated with friendliness and respect and my husband is looked after so well. Every person we have met have been lovely.

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Review from Jean H (Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has provided me with excellent help since starting and can be relied on, everything that is needed will be taken care of. I am comfortable and at ease with my carer. I felt at first a little uncomfortable having a complete stranger to attend to my needs, I need not have worried, as her outlook
and consideration was impeccable. She is a hard worker and treats my home just as I like it. Thank you.

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Review from T W (Wife of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been having your services for two weeks. We are so pleased with the care and understanding from the carer. My husband looks forward to seeing her each morning, it really cheers him up for the rest of the day. We will certainly keep using your service as it's excellent care.

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Review from Joanna B (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the care provided by this agency. From the initial assessment visit through to providing personal care my dad was treated with respect. Despite not being able to verbalise he was included in the conversation and his ‘thumbs ups’ were acknowledged. Sadly dads condition deteriorated
and he passed away. I wouldn’t hesitate to recommend this agency to family or friends.

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Review from Jane D (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the Right at Home care services for the last 3 months and I am so happy with the care they have provided my mum. The care team are brilliant, kind, thoughtful and go the extra mile to make sure Mum looks lovely each day.
They assist with her personal care and meals and ensure she
takes her medication. The management team are easy to access and happy to assist with any additional needs. The digital app also means I can instantly read how Mum is after each visit, I can't thank the team enough for their great service.

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Review from Richard W (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has experienced problems in getting the right level of care from her GP surgery which has led to a deterioration in a long-term health condition. Right at Home carers took decisive action and contacted the GP surgery immediately to make sure Mum got the right level of care resulting
in a GP phone consultation that day and a home visit from a district nurse. A carer then met me and Mum at short notice to discuss an update to her care plan. She was extremely helpful and supportive and I am grateful for their professionalism and care. All the Right at Home carers who have cared for my mum have been brilliant and I can't thank them enough.

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Review from Christopher D (Client) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Right at Home for many years. The support I get is wonderful. I have built very good relationships with my support workers. I feel Right at Home work very hard to meet my needs.

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Review from Theresa E (Daughter of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has limited family around him, so a service like this is crucial to him and his family members abroad. It's wonderful to have such flexibility to enable Dad to stay in his own home which is most important to him. The added benefits are to have regular visits to monitor his well-being and to
give him company.

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Review from Robin H (Son-in-law of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please ensure that the team remains the same for my usage in the future!

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Review from S W (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been using Right at Home for about 4 years and is overall very satisfied. Most carers have been very kind and helpful and complete the tasks on the care plan. The admin staff are also friendly and do their best to carry out additional requests.

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Review from Mary W (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all you do.

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Review from John G (Husband of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service for my wife.

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Review from Michele B (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Right at Home since 2014, I can’t fault the carers at all as they support me with every with my daily care needs. I feel confident enough to raise any concerns I may have with the manager. Just one small issue is when I have a change on my rota, and the app doesn’t update for everyone
due to technical issues. Just to have a courtesy call, otherwise I am extremely happy with the service.

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Review from Kenneth R (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very good. Some variation in care task implementation. Charge of £5 to cash/pay by cheque not justified (true cost is 43p). When hospital appointment is notified to me, I do not get fourteen days' notice so charging the client is unjustified for not giving fourteen days' notice to Right at
Home. I am pleased to be a client of Right at Home.

Reply from Paul Trinder, Director at Right at Home (Bristol)

Good to hear you are pleased with the level of service. As you are aware we provide assistance with paying electronically if you would like to take advantage of that possibility going forward.


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Review from E H (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I've received is always of a very high standard. All of the carers are friendly and considerate towards my needs and are also keen to help me stay independent, which is really important to me.

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Review from Raymond V (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a carer for half an hour each day, which is vital for me. All have been excellent and will do any task I want. I regard them all as friends. I have never been let down over the last five months.

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Review from Diane J (Daughter of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the main, Mum's carers are caring, experienced, knowledgable and a pleasure to have in our home.

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Review from D M (Son of Client) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Bristol) care staff have been visiting my 88 year old Mother for around 15 months now, and all the carers are friendly and attentive. On the very odd occasion when I've found the need to raise an issue it has been dealt with swiftly. I would have no hesitation in recommending this organisation
to anyone seeking care for a loved one.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Right at Home (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Right at Home (Bristol) is calculated as follows: ( (50 Excellents x 5) + (4 Goods x 4) ) ÷ 54 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bristol) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (5)

Paul

Paul Trinder

Job Title: Managing Director

Joined: 2013

Right at Home has such a refreshingly professional and individual approach to providing quality home care.


On my return to the UK after 20 years away, this was the one business that actually had a set of values that I could believe in, and made me want to contribute.


You have to ask yourself some difficult questions before agreeing to trust somebody else to look after your family.


Right at Home gave me the answers that I needed to hear when I asked myself those questions: quality, reliability, compassion, humour, thoughtful, thorough and honesty.


Delivering care can be both difficult and stressful, but so rewarding. Having a team of carefully selected and properly trained people who are passionate about what they do, can really make a difference.


I’ve always worked in the service sector, and the need for quality, management of risk, transparent ethical behaviour and getting the best out of people have always been part of the recipe for keeping a client content. Helping the Polish Government establish their social rental housing system was a great privilege, but this is even better – with Right at Home, you get to help people stay independent with dignity.


It’s a great feeling to take home in the evening to the family.


Alison

Alison Taylor

Job Title: Registered Manager

Joined: 2021

Registered Manager, Right at Home Bristol.


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Karen Jones

Job Title: Field Care Manager

Field Care Manager, Right at Home Bristol.


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Joanna Forde

Job Title: Care Manager- Staff

Joined: 2023

Care Manager- Staff, Right at Home Bristol.


Bernadette

Bernadette Tsangari

Job Title: Community and Events Coordinator

Joined: 2022

Community and Events Coordinator, Right at Home Bristol.


Frequently Asked Questions about Right at Home (Bristol)

What Type of Services does Right at Home (Bristol) offer?

Right at Home (Bristol) offers Home Care.

How many Carers does Right at Home (Bristol) employ?

Right at Home (Bristol) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bristol) to verify any information. View our terms and conditions. Right at Home (Bristol) has a Platinum Service – more info.