Right at Home (Bristol)

Grd Flr, Unit 8, Eclipse Office Park, 20 High Street, Staple Hill, Bristol BS16 5EL
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9.8 61 Reviews
  • Right at Home (Bristol), Bristol
Right at Home in Bristol places clients at the centre of their services to ensure that people receive individualised care that has been tailored to their needs and preferences.

The agency has a rigorous recruitment and training process to ensure carers can deliver high quality care. There is a key focus on the continuous development of staff who are actively encouraged to further both their qualifications and participation in specialised training.

Care is delivered in a way which respects both clients' independence and dignity.

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Care Provided by Right at Home (Bristol)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Taylor (Manager)

Funding & Fees Guide for Right at Home (Bristol)

  • Prices

  • Please contact us for our current rates for 30, 45 and 60 minute or longer visits, live in and both sleeping and waking nights
    We can give you full weekly fee details as part of your free assessment

Right at Home (Bristol) Reviews (61)

Total of 61, showing 61-61
9.8

Right at Home (Bristol) has a Review Score of 9.8 (9.826) out of 10, based on 9 reviews in the last 2 years. Over all time Right at Home (Bristol) has 61 reviews.

Overall Experience

  • 51
  • 9
  • 1
  • 0
  • 0

Date Published

61
0
4
9
52

Review from John (Friend of Client) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had no realtives in this country so was on his own. At 90 he had issues with his health and company. He wanted to stay in his own home for as long as possible. Right at Home provided support and friendship generally looked after him as one for heir own and allowed him to do this until his
death. They were always open and communicated his issues to doctors and health visitors. I was glad to see my friend got his wish.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Right at Home (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Right at Home (Bristol) is calculated as follows: ( (50 Excellents x 5) + (4 Goods x 4) ) ÷ 54 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bristol) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (5)

Paul

Paul Trinder

Job Title: Managing Director

Joined: 2013

Right at Home has such a refreshingly professional and individual approach to providing quality home care.


On my return to the UK after 20 years away, this was the one business that actually had a set of values that I could believe in, and made me want to contribute.


You have to ask yourself some difficult questions before agreeing to trust somebody else to look after your family.


Right at Home gave me the answers that I needed to hear when I asked myself those questions: quality, reliability, compassion, humour, thoughtful, thorough and honesty.


Delivering care can be both difficult and stressful, but so rewarding. Having a team of carefully selected and properly trained people who are passionate about what they do, can really make a difference.


I’ve always worked in the service sector, and the need for quality, management of risk, transparent ethical behaviour and getting the best out of people have always been part of the recipe for keeping a client content. Helping the Polish Government establish their social rental housing system was a great privilege, but this is even better – with Right at Home, you get to help people stay independent with dignity.


It’s a great feeling to take home in the evening to the family.


Alison

Alison Taylor

Job Title: Registered Manager

Joined: 2021

Registered Manager, Right at Home Bristol.


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Karen Jones

Job Title: Field Care Manager

Field Care Manager, Right at Home Bristol.


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Joanna Forde

Job Title: Care Manager- Staff

Joined: 2023

Care Manager- Staff, Right at Home Bristol.


Bernadette

Bernadette Tsangari

Job Title: Community and Events Coordinator

Joined: 2022

Community and Events Coordinator, Right at Home Bristol.


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