Bluebird Care Wakefield and Kirklees

Unit 1B, Brindley Way, Wakefield WF2 0XQ
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9.4 28 Reviews
  • Bluebird Care Wakefield and Kirklees, Wakefield
Bluebird Care Wakefield and Kirklees are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

Live-in Care
Bluebird Care Wakefield and Kirklees are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Wakefield and Kirklees offer a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

Care Provided by Bluebird Care Wakefield and Kirklees

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hardeep Johal (Managing Director)

Funding & Fees Guide for Bluebird Care Wakefield and Kirklees

  • Prices
  • Prices available upon request.


    Our calls start from 30mins up to Full Time Live-In carers


Bluebird Care Wakefield and Kirklees Reviews (28)

Total of 28, showing 1-20
9.4

Bluebird Care Wakefield and Kirklees has a Review Score of 9.4 (9.359) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Wakefield and Kirklees has 28 reviews.

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

A professional support service, very client-centred. Flexible to changes in circumstances. Lovely, caring people.

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Overall Experience  Overall Experience 4.0 out of 5

I am cared for very well by Bluebird Care.

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Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird carers for my mum, who is in a residential care home. I have found my contact professional, sympathetic, supportive, and open to tailoring the service to my mum's needs. My mum has two carers who have visited the home on organised days, to either give companionship or a day out
for coffee. Both carers are professional in their approach and give my mum a friendly, fun time. I would recommend Bluebird carers to others, for the kind of service they offer, it gives families peace of mind that their relatives are cared for. The reports online are a useful source of information on how the visit has gone.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Thank you so much for your review. We're so happy to hear that yourself and your mum are satisfied with the care being provided.


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Overall Experience  Overall Experience 5.0 out of 5

I have found that the personal care, that is help with bathing, provided to my daughter has been excellent over these past fourteen months. My daughter tends to be a very anxious person, so I was pleased to see she soon became relaxed about the usual carer helping her. The carer has established a good
rapport with her and with me also.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Thanks for taking the time to leave us a review, Irene! We're so glad to hear that your daughter feels comfortable with her regular carer.


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Overall Experience  Overall Experience 5.0 out of 5

Amazing, reliable staff and outstanding services. They always go above and beyond for my disabled twin sister and adapt to her needs as and when needed. She has built strong relationships with most of the carers who come.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Thank you for taking the time to leave us a review! We're so glad your sister feels comfortable with our care assistants.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been really well looked after by her Bluebird carers, whose professionalism and caring attitude are commendable. We love the way meals are often cooked from scratch from fresh ingredients and the way her carers make every effort to engage her interest and chat to her. They have never let
her down and they go above and beyond if needed to ensure she is safe and happy. They help her take care of her beloved cat, which means she can continue living independently and contentedly in her own home, despite her dementia and declining mobility. Suggestions/queries from me are responded to and the care plan amended if needed. I'm kept in the picture as to how she is and any needs which arise. Because I live 120 miles away, it's a huge weight off my mind to know she is in such good hands.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Hi Catherine, thank you so much for taking the time to leave us a review. It is a pleasure to take care for your mum and her furry friend! We are so pleased that you and your mum feel comfortable and confident in our services.


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Overall Experience  Overall Experience 4.0 out of 5

Staff are caring, friendly and professional and provide a service in line with our requirements. It is always the same carers who attend to look after my wife so have a good carer/client relationship.
Two carers are required in the morning and two in the evening seven days per week. My only complaint
is that sometimes only one carer is available, otherwise I would have given a five-star rating.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for taking the time to leave a review. We value feedback from all our customers. I would also like to thank you for your understanding and working with us during the challenging times with recruitment post covid.


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Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and attentive and if they are going to be late I always get a phone call. They never seem rushed and always have a chat whilst going about their business. So far it seems a good move to have this provider.

Reply from Abbigail Fowler, Social Media Assistant at Bluebird Care Wakefield and Kirklees

Thank you so much for taking the time to leave us a review, Molly! We're so happy to hear that you are pleased with your care and with your current care assistants.


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Overall Experience  Overall Experience 4.0 out of 5

I have been receiving Bluebird Care for the last four years. Throughout I have always found staff to be capable, understanding and hard working in carrying out their duties.
They are carefully monitored when learning and carrying out duties, thus, quickly adapt to my medical needs and personal ones
also all the household layout, tasks for bathroom, kitchen and bedroom.
Senior staff are responsible for the rota for home visits showing date, time, lengths and nature of care and carer attending clients.
Very important information, unfortunately since Covid all social care businesses are short staffs - this can easily affect the times and numbers of care daily visits. Not the fault of Bluebird - the nation needs them now.

Reply from Abbigail Fowler, Social Media & Admin Support Officer at Bluebird Care Wakefield and Kirklees

Thank you for your review, Stella. We are so happy that you feel you can rely on us to meet your care needs.


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Overall Experience  Overall Experience 4.0 out of 5

Marked down due to a recent experience after coming home after being in hospital. Before this incident, I was Bluebirds' biggest ambassador and fan. I told everyone how good they are but after a particular act of non-caring vindictiveness this is sadly no longer the case. Although I still praise and
admire my regular carers.

Reply from Abbigail Fowler, Social Media & Admin Support Officer at Bluebird Care Wakefield and Kirklees

Thank you for your honest review. We did take your concerns seriously at the time they were raised, and the member of staff in question is no longer with the service. We are pleased to hear that you are very pleased with the current staff that provide care for you. If there is anything else we can do please do let us know.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for by Bluebird Wakefield and Kirklees for some time as was my Mother previously and I can highly recommend them. The carers visit at least twice daily and with their assistance enable my father to live reasonably independently at home. The carers attend in all weathers and
provide an excellent service. Communication of any issues or problems is also excellent. There are occasional issues which is impossible to avoid dealing with such a complex situation but these are always handled in a professional and timely fashion to everyone’s satisfaction. I really rate the service provided and the staff involved. Most importantly my father looks forward to seeing them each day. I have recommended Bluebird to others.

Reply from Jessica Gaskell at Bluebird Care Wakefield and Kirklees

Thank you for taking the time to give such positive feedback. We are proud to be able to support people to live comfortably in their own homes, and we are delighted to hear that your father looks forward to his visits.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are always courteous, on time and friendly. The care providers are the same team, so they know the client's needs, disabilities and care routine. This builds a good relationship between clients and carers. Highly recommended.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for taking the time to leave us a review. We are delighted that you feel you have a good relationship with staff and that everyone has a good understanding of your care needs.


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Overall Experience  Overall Experience 5.0 out of 5

An excellent care company. They looked after my mum with dignity and so much care and fun. I would recommend them highly.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for your review. It has been a pleasure supporting and building a relationship with your mum over the years.


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Overall Experience  Overall Experience 5.0 out of 5

I live a fair distance from my Nanna. The Open Pass Service they offer to access Daily Care Notes is invaluable, I can keep track of Nannas Diet, and the care provided gives reassurance that Nanna is properly cared for.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for taking the time to leave a response. We are pleased to hear that you feel reassured by the service and care you/ your nanna receives.


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Overall Experience  Overall Experience 5.0 out of 5

Such a lovely team of carers with a strong presence of good management. They never fail to go that last mile to make my friend feel comfortable and secure in their own home. We wished we'd called them sooner.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for taking your time to write this review. We are very pleased to hear your feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Happy with carers, very good at what they do. Would recommend them to anyone.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for your feedback, We are pleased to hear you are satisfied with the service you receive and you would recommend us to others.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff and managers are very helpful and supportive. We have been with Bluebird for over three years and I would highly recommend the service. They know what they are doing and provide an excellent personalised service.

Reply from Jessica Gaskell, TBC at Bluebird Care Wakefield and Kirklees

Thank you for your review. It is a pleasure visiting your mum and working with you to give her the best quality of life.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Wakefield and Kirklees are one hundred percent professional and very caring with my husband. Carers are excellent, very supportive and are willing to go out of their way in order to support me, such as picking up last minute prescriptions, especially over the weekend. Bluebird Care Wakefield
and Kirklees always go with my husband's wishes, I am grateful for their care as I cannot do it myself.

Reply from Jessica Gaskell, Operations Manager at Bluebird Care Wakefield and Kirklees

Thank you for taking your time to write a review and share your experience. We are delighted to hear that you are happy with the service and support and that the fantastic team are doing a great job.


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Overall Experience  Overall Experience 5.0 out of 5

Carers willing to do what is necessary, always seeks dad's permission before starting a task. The carers are friendly and treat dad with dignity and respect. Mum and I are very satisfied and hope this level of service continues.

Reply from Jessica Gaskell, Operations Manager at Bluebird Care Wakefield and Kirklees

Thank you for submitting your review. We are delighted to hear that you are happy with the service and the great work of our fantastic care team.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you, everyone. We are so grateful for all the care and compassion shown to Mum by everyone. It was such a relief for us when Bluebird rallied around to provide a live-in care team when Mum needed more help and support. Even though Mum had her favourites, who she gave nicknames to, all the staff
were great at their jobs and always kept spirits high. We could relax, knowing Mum was in good hands, even when we had the short visits before she needed more, she would tell us on the phone about the laughs she had had with the carer. Thank you always.

Reply from Jessica Gaskell, Operations Manager at Bluebird Care Wakefield and Kirklees

Thank you for taking the time to leave such a lovely review. It was a privileged to be able to support you and your family effectively. We wish you all the very best.


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Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Bluebird Care Wakefield and Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Bluebird Care Wakefield and Kirklees is calculated as follows: ( (27 Excellents x 5) + (14 Goods x 4) ) ÷ 41 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Wakefield and Kirklees is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (6)

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Harvy and Madhsoodan Kaur

Job Title: Directors

Joined: 2023

Bluebird Care Wakefield & Kirklees is owned and led by Harvy and Madhsoodan, who bring with them a wealth of knowledge from their healthcare, business, and legal backgrounds.


They are committed to delivering the highest standard of customer care and services, and to working together to expand the business and help Bluebird Care Wakefield and Kirklees succeed.


Having a strong belief in the selfless service of others and upholding the dignity and respect of the elderly and those in need of care, with a wealth of professional management and leadership skills, they have a passion to help and support customers in the area to receive home care support whilst remaining in the comfort of their own homes.


Harvy and Madhsoodan are excited to be part of such a brilliant team that has continuously won awards such as Compassionate Care and Employer of the Year and to bring value to the community.


Janice

Janice Hislop

Job Title: Care Manager

Joined: 2019

Janice is the Care Manager at Bluebird Care Wakefield & Kirklees.


Starting her career in the health and social care industry in 2019, Janice brings a new perspective on the best way to provide the highest standard of care. Previously, Janice worked as a People Manager permitting her to carry over crucial transferable skills to her role. Beginning her career in care as a Care Assistant means that Janice has vital hands-on experience in the correct way to treat both customers and staff.


Janice started her career with us as a Care Assistant and was soon promoted to Field Care Supervisor, where she played a very important part in the cohesion between customers and staff. Janice ensured customers were fully supported and guided through the process of individually tailoring care needs.


Janice was also our Care Coordinator for some time, ensuring the smooth delivery of care that worked for both customers and staff. She is now our Care Manager, having proved herself both adaptable and incredibly skilled in care management, staff and customer care, and her overall passion for supporting our community.


Chloe

Chloe Whitworth

Job Title: Care Coordinator

Joined: 2023

Chloe is the Care Coordinator at Bluebird Care Wakefield and Kirklees.


Joining us with a wealth of care knowledge already due to her previous experience as a support worker, Chloe understands how important it is that we make it as easy and as comfortable as possible for our customers to remain in their homes. Her background in social care has also equipped Chloe with the necessary skills that make her an excellent coordinator. Her empathy and passion make it easy for her to communicate with our customers and care professionals, which is the key to ensuring the smooth running of care.


Chloe also has a great understanding of how to operate our scheduling systems, thanks to her diploma in IT, meaning she is able to effectively plan customer care in a way that is beneficial both to our customers and our care professionals.


Abbigail

Abbigail Pattison

Job Title: Social Media & Administration Officer

Joined: 2021

Abbigail is the Social Media & Administration Officer at Bluebird Care Wakefield & Kirklees.


Abbigail is keen to provide the best possible content for our social media platforms and websites that will engage and inform our customers and staff. She also works hard to create and implement digital marketing strategies to help those who need our help find us and to attract those who wish to work within the care industry.


She also plays a big part in our recruitment and onboarding processes, conducting interviews and ensuring that our onboarding journey is as smooth as possible for everyone involved.


Lisa

Lisa Hibberd

Job Title: Field Care Supervisor

Joined: 2021

Lisa is a Field Care Supervisor at Bluebird Care Wakefield & Kirklees.


Lisa first joined Bluebird Care Wakefield and Kirklees in July 2021 as a Care Assistant, where she built great relationships with her customers as well as her peers.


Now, working closely with Dominika, our second Field Care Supervisor, Lisa ensures our customers always receive the very best quality of care. She has received many compliments and praises for her upbeat positive attitude - something that we value greatly here at Bluebird Care.


Having begun her care career in 2019, Lisa's background in social care is evident in her display of compassion in any given situation. It was this prior knowledge, compassion, and her pride in supporting those who need it, that helped Lisa to become an excellent Field Care Supervisor.


Dominka

Dominka Fatyga

Job Title: Field Care Supervisor

Joined: 2022

Dominika is a Field Care Supervisor at Bluebird Care Wakefield and Kirklees.


Dominika joined Bluebird Care Wakefield and Kirklees in March of 2022 with no previous experience in the care industry - but that didn't stop her from quickly becoming one of our most complimented carers as she built amazing connections with our staff and customers. With almost 2 years of knowledge now under her belt, Dominika is a highly trusted member of our team.


With her compassionate and empathetic nature, Dominika is someone that we can trust to make sure that we deliver only the very best quality of care to our customers, which is one of the many reasons she is now our second Field Care Supervisor. Working alongside Lisa to maintain our high standards of care and ensuring our care professionals feel listened to and appreciated, Dominika helps us make a real difference.


Frequently Asked Questions about Bluebird Care Wakefield and Kirklees

What Type of Services does Bluebird Care Wakefield and Kirklees offer?

Bluebird Care Wakefield and Kirklees offers Home Care.

How many Carers does Bluebird Care Wakefield and Kirklees employ?

Bluebird Care Wakefield and Kirklees employs 30 carers.