Burgundy Care Services Ltd

Block 2, Top Floor, Unit 5, Nortonthorpe Mills, Scisset, Huddersfield HD8 9LA
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7.2 29 Reviews
  • Burgundy Care Services Ltd, Huddersfield
Burgundy Care Services Ltd provide a variety of high-quality services for adults who may need a little bit of help to remain independently at home.

These include personal care, palliative care, shopping, cleaning, laundry, ironing, gardening, dog walking, and many more all at competitive rates. Call times available from 30 mins to 24-hours to suit individual needs.

Staff are highly trained and partake in on-going training to ensure they are following the most up-to-date practices.

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Care Provided by Burgundy Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Burgundy Care Services Ltd
  • Person in charge
  • Gail Sykes and Anne Hirst (Managing Director & Director)

Funding & Fees Guide for Burgundy Care Services Ltd

  • Prices

  • £25.95 Monday to Friday
    £26.95 Sat and Sunday
    Double time bank holidays

  • Ring to discuss pricing for long shifts and nights.

Burgundy Care Services Ltd Reviews (29)

Total of 29, showing 1-20
7.2

Burgundy Care Services Ltd has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years. Over all time Burgundy Care Services Ltd has 29 reviews.

Overall Experience

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Date Published

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Review from S M (Son of Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Burgundy because the care team really do care. Tasks to support Mum are provided with a friendly, mature and genuine concern for Mum's well-being and health.
The care sector has many pressures, Burgundy will always strive to deliver as best as it can.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your kind words. The team loves spending time with your mum and always speaks fondly of her.


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Review from Samantha D (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum has recently passed away, but I just wanted to say a big thank you to all the staff who looked after my mum from April 2020 until June this year. Many of the staff also went above and beyond on multiple occasions to make sure she was safe. The compassion and level of care shown
enabled Mum to stay in her own home far longer than I ever thought would be possible. Thank you all.

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Review from Annie W (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Burgundy Care in January 2022 and are still going strong. We feel very lucky to have the Burgundy team prompting Mum to take her medication and encourage her to eat and drink and provide pleasant company. We could not do without this as we do not live nearby. The care Burgundy provides,
enables Mum to stay in her own home.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words. I will ensure these are passed to the team.


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Review from Adrian D (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one of the carers that come to care for my mum is professional and provides an efficient service. They always make sure Mum is well looked after and has everything she needs around her on each visit.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, I will ensure to pass them to the care team.


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Review from Graham W (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really likes all the carers. They take time on each visit to care for her needs and always have a friendly chat with her. She looks forward to each visit and has got to know each of them quite well. It is a great comfort to my sister and I, that she likes the people and trusts each and every
one of them.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, I will ensure these are passed onto the care workers.


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Review from Julian B (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the ladies who visit Mum, for the kindness and patience shown to her during her illness. Also, to the staff in the office for the help and advice and a willingness to listen, no matter how small the issue may seem and a willingness to go the extra mile.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, I will be sure to pass these on to the care team and office.


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Review from A H (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my mum are all lovely and caring. Nothing is too much trouble for them. Not only do they treat my mum with respect, they also take the time to chat with her. Knowing my mum is happy, means a lot to us.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, I will ensure to pass them onto the care team.


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Review from E J (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service. Nothing too much trouble. My mum has come on so much since the carers got involved. All the carers are very friendly and look after my mum very well. I don't worry about my mum now, because I know she is well looked after.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, I will be sure to pass these onto the team.


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Review from R C (Husband of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Burgundy Care has been helping my wife to bathe and dress since the beginning of 2021, in that time we have found the staff to be friendly, helpful, patient and courteous. We are satisfied with the care my wife is necessary.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you, I will ensure we pass your words onto the care team.


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Review from S J (Son of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Burgundy Care Services to be thoughtful and reliable in the care of my father, and responsive in emergency situations.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words; I will pass these onto the care team.


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Review from M B (Wife of Client) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are excellent, very caring and kind. The management always supportive if any problems arise. In a perfect world, same time, every visit would be good, but I know with holidays, sickness etc, this isn't possible, but they do the very best they can.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for the lovely words. I will ensure the care team see them.


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Review from Helen K (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the daughter of a client that also works full time. Myself and my mother rely on her caregivers 100% of the time. The carers a Burgundy Care could not be more helpful from providing all aspects of care to just having a chat with my mum. Through lockdown just spending time to talk to my mum is just
as important as administering her medication. I am so grateful for the job that they do.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, these will be passed onto the team.


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Review from Helen (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Burgundy to be very professional and caring. They listened to what my mum/we said and they used their initiative and obvious experience to make Mum's last few weeks at home as comfortable as possible.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your kind words, we will pass these onto the care team.


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Review from Michaela M (Granddaughter of Client) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reliable, friendly and trustworthy care company who are doing a fantastic job of caring for my elderly Grandmother, ever since the initial meeting and setting up the first call with the manager's over two years ago. Burgundy care have helped give peace of mind to our family that our Gran is being
cared for by highly trained staff, in the comfort of her own home. They are helpful in notifying us when there is anything she requires or they have concerns for her health and well being. There are particular carers who go above and beyond the call of duty especially one who once helped out when my Gran’s freezer needed defrosting and another staff member who has thought to notify us when she required a new television and aerial amongst other things.
We cannot thank the staff at Burgundy Care enough for the time and care they take in looking after our Grandmother.

Reply from Gail Sykes at Burgundy Care Services Ltd

Thank you for your lovely words, I will ensure to pass them onto the care team.


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Review from John B (Son of Client) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this amazing care service in anything, during the looking after of my father.
The understanding, patience and professionalism made the last days of my dad's life so comfortable.
He looked forward to the visits and my meetings with every single one of these angels, filled me and my family
with complete gratitude and appreciation for their efforts.
I cannot recommend this company enough.
Thanks for everything.

Reply from Gail Sykes at Burgundy Care Services Ltd

Thank you very much for your kind words, I will ensure the care team sees them. The team also looked forward to visiting your dad and we will miss him.


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Review from Joan S (Wife of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written this review after discussing it with my husband who has Parkinson's disease. Prior to October 2018, I was his sole carer. During a routine conversation with the Council, I told them that we were very pleased with Burgundy and the staff and service they provide.

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Review from Christopher B (Son of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burgundy Care are an excellent company. My Mum (94) is blind and has dementia. They understand her difficulties. Their time keeping is excellent and the staff are awesome.

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Review from Gordon J (Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Burgundy Care Services is generally very good; depending rather between different carers in circumstances. I find them all willing to help with anything I need, within the time allowed. They are all very cheerful and we always have a good laugh about things. Although they do have to
spend a lot of time writing the log sheets etc.

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Review from Geoff R (Son of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very impressed with the service. A little more consistency with timings of visits but appreciate the difficulties with this. Ideally would like regular familiar carers but again appreciate the difficulty of guaranteeing this.

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Review from G F (Daughter of Client) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burgundy Care provides a sitting call to my mum once a month, they take her out for the day, wherever she fancies going. My mum looks forward to this time and it gives my dad a much-needed break.

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Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Burgundy Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Burgundy Care Services Ltd is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Burgundy Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (26)

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Kerry Brown

Job Title: Care Worker

Joined: 2017

Kerry started at Burgundy Care in 2017, Kerry can often be seen in the Dearne Valley area, with a big smile on her face.


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Ellen Hannon

Job Title: Care Worker

Joined: 2013

Ellen started the company as a Domiciliary Care Worker before moving to care coordinator. Ellen resumed her role as a care worker and mentor to enable her to spend time with her lovely family.


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Aimee Hirst

Job Title: Data Protection Officer

Joined: 2011

Aimee joined the company not long after it opened and has been with us since. Aimee has progressed from Dom Care worker to office admin and under GDPR has taken on the role of Data Protection Officer. Aimee ensures everyone is where they should be when they should be.


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Anne Hirst

Job Title: Care Director

Joined: 2011

Anne is the co-founder of Burgundy Care


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Gail Sykes

Job Title: Managing Director

Joined: 2011

Gail is the co-founder of Burgundy Care Services


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Helen Thorpe

Job Title: Care co-ordinator

Joined: 2013

Helen started at Burgundy care Services as a Dom care worker before moving up to care coordinator, Helen missed providing hands-on care as much so moved to Senior Care Worker to give her more time placing calls and less office time. Helen reprised her role as co-ordinator when she realised she liked doing both.


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Heather Watson

Job Title: Domiciliary Care Worker

Joined: 2018

Heather started at Burgundy care services at the beginning of 2018 and has become a strong member of the team. Heather can often be found singing and dancing around the two-handed care round.


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Donna Lockwood

Job Title: Care Assistant

Joined: 2019

Donna joined the company from a different sector, she is popular among the people she cares for. Donna can often be found chatting with the people we care for in the Netherton area.


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Mandip Sahota

Job Title: Care Assistant

Joined: 2019

Mandi is one of our bubbliest care workers, she can often be found making the people we care for in Netherton and Honley laugh.


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Alex Charlesworth

Job Title: Care Assistant

Joined: 2011

Alex was one of the first people to come and work for Burgundy Care when we opened. She did leave us for a while, before coming back to join us.


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Bronwyn Miller

Job Title: Care Assistant

Joined: 2022

Bronwyn is a very compassionate member of the team.


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Carrie Alexander

Job Title: Care Assistant

Joined: 2022

Carrie is part of our two handed care team, who care for our service users with most care needs.


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Chloe Holdsworth

Job Title: Care Assistant

Joined: 2022

Chloe is part of our two handed care team, she is getting a reputation for her singing and dancing with the people she cares for.


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Dawn Rushworth

Job Title: Care Assistant

Joined: 2022

Dawn likes to work on an evening, making sure everybody is comfortable and safe for the night.


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Deborah Kitson

Job Title: Care Assistant

Joined: 2020

Debs joined the team during the height of the Covid pandemic from another sector. Debs was onky staying until the pandemic was over, however, she loves the people she cares for and would miss them, so as stayed.


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Emma Moonie

Job Title: Care Assitant

Joined: 2022

Emma is one of our newest care team members, she is already proving popular with the people she cares for, and is often asked about when not at work.


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Ivan Purkiss

Job Title: Care Assistant

Joined: 2022

Ivan is one of our male care workers, he is new to care, however is easy going personality makes him a great care worker to have visit.


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James Turner

Job Title: Care Assistant

Joined: 2022

James is one of our male care workers, James has vast experience working in care and has been caring for people in a professional capacity for over 15 years,


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Julie Heywood

Job Title: Care Assistant

Joined: 2022

Julie was part of Tupe when we took some packages on from another agency, Julie fitted straight in with the team and quickly settled in. Julie's patience makes a firm favourite with her service users.


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Nicola Chapman

Job Title: Care Assistant

Joined: 2021

Nicola is part of our two handed care team, and possibly one of the more outgoing team members, Nicola can soon have anyone talking, smiling and laughing.


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Pauline McKay

Job Title: Care Assistant

Joined: 2021

Pauline is one of our non drivers, and can be found walking the streets of Honley, providing care to people around the village,


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Rebecca Carter

Job Title: Care Assistant

Joined: 2021

Becky works both Dearne Valley and Holme Valley, time keeping is not her strongest point, however if you have a problem that needs sorting, Becky will be able to sort it,


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Rukhsana Adeeb

Job Title: Care Assistant

Joined: 2021

Rukhsana is one of our evening care workers, making sure everybody is safe and comfortable for the night.


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Shabana Azmi

Job Title: Care Assistant

Joined: 2021

Shabana is one of our evening care workers, making sure everybody is safe and comfortable for the night.


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Saira Ahmed

Job Title: Care Assistant

Joined: 2020

Saira is a full time student, so in between Uni and studying, Saira can be found in Dearne Valley with a smile on her face for everyone she cares for,


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Louise Mannion

Job Title: Care Assistant

Joined: 2021

After years of working in retail Louise fancied a change and decided to try care, Louise is a natural.


Frequently Asked Questions about Burgundy Care Services Ltd

What Type of Services does Burgundy Care Services Ltd offer?

Burgundy Care Services Ltd offers Home Care.

How many Carers does Burgundy Care Services Ltd employ?

Burgundy Care Services Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burgundy Care Services Ltd to verify any information. View our terms and conditions. Burgundy Care Services Ltd has an Enhanced Service – more info.