Burgundy Care Services Ltd

Block 2, Top Floor, Unit 5, Nortonthorpe Mills, Scisset, Huddersfield HD8 9LA
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7.2 29 Reviews
Burgundy Care Services Ltd provide a variety of high-quality services for adults who may need a little bit of help to remain independently at home.

These include personal care, palliative care, shopping, cleaning, laundry, ironing, gardening, dog walking, and many more all at competitive rates. Call times available from 30 mins to 24-hours to suit individual needs.

Staff are highly trained and partake in on-going training to ensure they are following the most up-to-date practices.
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Care Provided by Burgundy Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Burgundy Care Services Ltd
  • Person in charge
  • Gail Sykes and Anne Hirst (Managing Director & Director)

Funding & Fees Guide for Burgundy Care Services Ltd

  • Prices

  • £25.95 Monday to Friday
    £26.95 Sat and Sunday
    Double time bank holidays

  • Ring to discuss pricing for long shifts and nights.

Burgundy Care Services Ltd Reviews (29)

Total of 29, showing 21-29
7.2

Burgundy Care Services Ltd has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years. Over all time Burgundy Care Services Ltd has 29 reviews.

Overall Experience

  • 17
  • 11
  • 0
  • 1
  • 0

Date Published

29
0
0
1
28

Review from P A (Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not reliable, fail to turn up on several occasions.


Poor communication with clients e.g. change the time of care but failed to inform the client.


The standard of care/carer very variable.


It's how quickly can we complete this task and move on to the next one. This is despite there being more

time left in the allocated period of care.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your feedback, I am aware that due to the recent heavy snow and your rural location the care team have struggled to attend the call. I am speaking to the care team regarding how long they are at the call and if there are any other tasks that can be completed. We will contact you to discuss your concerns in more detail.


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Management

Treated with Dignity

Value for Money

Review from Howard J (Husband of Client) published on 1 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Burgundy Care Services to be an excellent company and would have no hesitation what so ever in recommending them to anyone who asked about them.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey (Daughter of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is great with my mum. We have peace of mind that she is safe and her needs are met. The carer takes my mum out as well as spending time in the home environment.
The service is responsive to our care needs and they try to accommodate most requests.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your kind words I will pass them onto Maria.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Francis D F (Husband of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Burgundy Care (Huddersfield) has provided care for my wife over the last 4 years - when Vascular Dementia slowly eroded her ability (physical and mental) to cope with everyday functions - toileting, washing, dealing with double incontinence and associated aids (not feeding, drink and washing soiled
clothes).


The carers' ages range from late teens to mid-50s, most of the latter being grandmas. Over the past 4 years, our carers have 'settled down' to regular attendance by the same 6-8 faces which has led to a well established and settled routine.


Time factor is not a major criteria, although their 4 daily visits are logged at 30 minutes each. They remain until the care needed has been delivered. Their use of equipment - sling, hoist, commode and reclining chair, is knowledgeable and caring.


Management is easily accessible, helpful and accommodating. I believe this care company provides good value for the fees paid.


Reply from Gail, Managing Director at Burgundy Care Services Ltd

The last four years have been a pleasure. I will pass on your lovely words to the care team.


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Treated with Dignity

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Review from P H (Client) assisted by family/friend published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all aspects of care received. No complaints.

Reply from Gail, Managing Director at Burgundy Care Services Ltd

Thank you for your lovely words, I will make sure they are passed on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neil H (Son-in-law of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provides a good service, responsive to the needs of my Mother-in-Law.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie L (Daughter of Client) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and I could not wish for better compassionate and dedicated care, both for Mum at present and over the last year, for Dad until his recent death. When phoning, long distance, and asking how things are going or inquiring about a problem you have a friendly reassuring voice on the end of the phone
and know relatives are in good hands.

Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you so much, it has been a pleasure looking after both your Mother and your Father.


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Treated with Dignity

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Review from Maureen C (Niece of Client) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring company, I have no bad comments to make.


Only been let down twice when one of the workers slept over.


The office staff are caring that everything should go right.


I am very pleased that my Aunt is looked after.


Reply from Gail Sykes, Managing Director at Burgundy Care Services Ltd

Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K W (Client) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints very satisfied with the company and all the carers who visit me once a day as agreed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Burgundy Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Burgundy Care Services Ltd is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Burgundy Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

Best Personal Care Provider 2018 - West Yorkshire

Recipient: Burgundy Care Services Ltd

Date: Wednesday 03 Jan 2018 More details

Domiciliary Care Mentor of the Year - Yorkshire

Recipient: Burgundy Care Services Ltd

Date: Wednesday 03 Jan 2018 More details

Best Bespoke Residential Care Provider - West Yorkshire

Recipient: Burgundy Care Services Ltd

Date: Wednesday 03 Jan 2018 More details

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Meet the Team (26)

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Kerry Brown

Job Title: Care Worker

Joined: 2017

Kerry started at Burgundy Care in 2017, Kerry can often be seen in the Dearne Valley area, with a big smile on her face.

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Ellen Hannon

Job Title: Care Worker

Joined: 2013

Ellen started the company as a Domiciliary Care Worker before moving to care coordinator. Ellen resumed her role as a care worker and mentor to enable her to spend time with her lovely family.

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Aimee Hirst

Job Title: Data Protection Officer

Joined: 2011

Aimee joined the company not long after it opened and has been with us since. Aimee has progressed from Dom Care worker to office admin and under GDPR has taken on the role of Data Protection Officer. Aimee ensures everyone is where they should be when they should be.

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Anne Hirst

Job Title: Care Director

Joined: 2011

Anne is the co-founder of Burgundy Care

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Gail Sykes

Job Title: Managing Director

Joined: 2011

Gail is the co-founder of Burgundy Care Services

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Helen Thorpe

Job Title: Care co-ordinator

Joined: 2013

Helen started at Burgundy care Services as a Dom care worker before moving up to care coordinator, Helen missed providing hands-on care as much so moved to Senior Care Worker to give her more time placing calls and less office time. Helen reprised her role as co-ordinator when she realised she liked doing both.

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Heather Watson

Job Title: Domiciliary Care Worker

Joined: 2018

Heather started at Burgundy care services at the beginning of 2018 and has become a strong member of the team. Heather can often be found singing and dancing around the two-handed care round.

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Donna Lockwood

Job Title: Care Assistant

Joined: 2019

Donna joined the company from a different sector, she is popular among the people she cares for. Donna can often be found chatting with the people we care for in the Netherton area.

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Mandip Sahota

Job Title: Care Assistant

Joined: 2019

Mandi is one of our bubbliest care workers, she can often be found making the people we care for in Netherton and Honley laugh.

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Alex Charlesworth

Job Title: Care Assistant

Joined: 2011

Alex was one of the first people to come and work for Burgundy Care when we opened. She did leave us for a while, before coming back to join us.

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Bronwyn Miller

Job Title: Care Assistant

Joined: 2022

Bronwyn is a very compassionate member of the team.

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Carrie Alexander

Job Title: Care Assistant

Joined: 2022

Carrie is part of our two handed care team, who care for our service users with most care needs.

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Chloe Holdsworth

Job Title: Care Assistant

Joined: 2022

Chloe is part of our two handed care team, she is getting a reputation for her singing and dancing with the people she cares for.

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Dawn Rushworth

Job Title: Care Assistant

Joined: 2022

Dawn likes to work on an evening, making sure everybody is comfortable and safe for the night.

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Deborah Kitson

Job Title: Care Assistant

Joined: 2020

Debs joined the team during the height of the Covid pandemic from another sector. Debs was onky staying until the pandemic was over, however, she loves the people she cares for and would miss them, so as stayed.

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Emma Moonie

Job Title: Care Assitant

Joined: 2022

Emma is one of our newest care team members, she is already proving popular with the people she cares for, and is often asked about when not at work.

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Ivan Purkiss

Job Title: Care Assistant

Joined: 2022

Ivan is one of our male care workers, he is new to care, however is easy going personality makes him a great care worker to have visit.

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James Turner

Job Title: Care Assistant

Joined: 2022

James is one of our male care workers, James has vast experience working in care and has been caring for people in a professional capacity for over 15 years,

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Julie Heywood

Job Title: Care Assistant

Joined: 2022

Julie was part of Tupe when we took some packages on from another agency, Julie fitted straight in with the team and quickly settled in. Julie's patience makes a firm favourite with her service users.

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Nicola Chapman

Job Title: Care Assistant

Joined: 2021

Nicola is part of our two handed care team, and possibly one of the more outgoing team members, Nicola can soon have anyone talking, smiling and laughing.

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Pauline McKay

Job Title: Care Assistant

Joined: 2021

Pauline is one of our non drivers, and can be found walking the streets of Honley, providing care to people around the village,

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Rebecca Carter

Job Title: Care Assistant

Joined: 2021

Becky works both Dearne Valley and Holme Valley, time keeping is not her strongest point, however if you have a problem that needs sorting, Becky will be able to sort it,

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Rukhsana Adeeb

Job Title: Care Assistant

Joined: 2021

Rukhsana is one of our evening care workers, making sure everybody is safe and comfortable for the night.

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Shabana Azmi

Job Title: Care Assistant

Joined: 2021

Shabana is one of our evening care workers, making sure everybody is safe and comfortable for the night.

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Saira Ahmed

Job Title: Care Assistant

Joined: 2020

Saira is a full time student, so in between Uni and studying, Saira can be found in Dearne Valley with a smile on her face for everyone she cares for,

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Louise Mannion

Job Title: Care Assistant

Joined: 2021

After years of working in retail Louise fancied a change and decided to try care, Louise is a natural.

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