Right at Home (Tyneside)

Quorum Business Park, Q16 Business Exchange, Benton Lane, Newcastle upon Tyne NE12 8BX
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9.8 76 Reviews
  • Right at Home (Tyneside), Newcastle upon Tyne
Right at Home Tyneside, based in Newcastle, provides care services throughout the greater Tyneside area, whether it be rural Northumberland, a city centre or a coastal location. Right at Home Tyneside offers a no quibble money back guarantee.

Supported by Right at Home’s global reputation and expertise, Right at Home Tyneside is a local business with a clear vision to be one of the very best care providers in the north east.

They help people maximise their quality of life, build a better future for themselves and feel less isolated and lonely.

Staff provide services in a number of key areas; care and companionship, physical assistance, specialist care focusing on dementia, acquired brain injury, neurological conditions and palliative care, hospital to home and 24 / 7 live-in care.

Clients will get peace of mind and care and support specifically tailored to their needs.

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Care Provided by Right at Home (Tyneside)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • David Baxter (Managing Director)

Right at Home (Tyneside) Reviews (76)

Total of 76, showing 1-20
9.8

Right at Home (Tyneside) has a Review Score of 9.8 (9.802) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Tyneside) has 76 reviews.

Overall Experience

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Review from Teresa O (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well we're to start after trying over five care company's over the past year and not one made it past 4 days.
I was recommended Right at Home through a friend who is very fussy thought they must be amazing if she could not pick up on nothing not one fault.
Rang Right at Home and came out to meet
my mam when I opened the front door I found a very smart lady smart uniform fresh and pressed hair tied back.
First thing I said was were have you been this was exactly what I was looking for not like some young kid false eye lashes full make up chewing gum.
Any she came in and chatted to myself and mam we done all the forms.
But what stood out above all other care companies, they asked about my mom's childhood right up to the present day. It was explained that they do this with every client so they have a subject to talk about with the service user.
I felt like I could have cried the fact that they care about their clients.
And it's not just a job and having brilliant care staff in the company.

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Review from Christine A (Wife of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company provided outstanding care for my husband at such short notice when other care companies let us down. The carers were very attentive and genuinely caring, would totally recommend this care company.

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Review from Maxine P (Daughter of Client) published on 18 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to engaging Right at Home, both management and the care team invested time to understand the differing needs of both my parents. It wasn't simply a process of establishing the hours per day required, but more about how daily home care would best be provided from a human relationship perspective
as well as being respectfully delivered. The dedicated care team are very friendly and professional and both my parents feel very well looked after and are totally comfortable with the close-knit team of 3 members of staff in particular that were specifically selected by the senior care manager who has continued to "check in" with me as the only child to ensure that as a family we are happy how the service is being provided. I would highly recommend the services of Right at Home as they inherently understand how vitally important it is to deliver home care services in both a compassionate and respectful manner when individual family members are potentially at their most vulnerable.

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Review from N I (Client) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your team has been caring for me for 8 months now and I find all have carried out their regular duties in the most manner. They all have shown respect and always asked if there was anything else I would have them do.
Always smiling and cheery and made me feel I could face the day as except for close
family and two lifelong friends I am alone all day.

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Review from C W (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home carers and management are professional, very caring and considerate when attending to my mum for personal and daily duties, keeping her company and giving Mum medication and inhalers.

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Review from June T (Daughter of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very helpful and pleasant. We are very happy with the service.

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Review from Sylvia T (Client) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care worker to other people. she's so friendly and not afraid to do anything you ask. I know when she goes everything is in good order and we know we can trust her.

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Review from Kath W (Daughter of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care from the company is outstanding, three members of staff made an impact on Mam's daily care. I thank you from the bottom of my heart for making Mam feel part of your lives. Making her smile and always willing to do anything asked of them, also any queries or problems office staff
very helpful. Once again thank you and I highly recommend this company.

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Review from Lynne H (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with this provider the care and attention they have shown towards my mother is outstanding.
First time we have used care in our family so happy we have Right at Home to support us.

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Review from V S (Husband of Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the kindness, gentleness and respect you added to my wife and our mother. You all provided our family with a sense of relief, knowing that my wife was in good hands each and every day. We will all be forever grateful for your support. The care you provided meant that she was able to
stay at home throughout her illness. A special thank you to the carers who supported my wife through her last couple of weeks. Your presence at her funeral meant a lot. Our warmest thanks and deep appreciation to you all.

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Review from C R (Granddaughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care company, highly recommend them. My grandad looks forward to his carers arriving, they always cheer him up when he is having a bad day since my grandma passed away. He has the best team that know what his needs are and we as a family never have any concerns.

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Review from C C (Daughter of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam currently has carers from this company and I cannot praise them enough, I can go to work knowing that she is receiving the best care possible, her carers always meet her needs even going above what is required.
Any problems they have or if she is running low on basics they leave me a note, nothing
is ever a problem! Lovely girls I couldn’t ask for more. Highly recommend.

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Review from Christopher D (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were able to provide much needed support to get a wheelchair-bound elderly gentleman from his care home to a wedding and back.
The family were very concerned it would be too much for him but they managed it with genuine care, grace, and a can-do attitude that completely took the worry
out of a very pressurised day for us.
A big big thank you to one member of staff in particular.
We cannot recommend them highly enough.

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Review from Nadeem A (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall a poor experience.
They used agency staff frequently. These staff were not fully trained. They didn’t use PPE which concerned me and my mam.
My mam reported to me that one of the agency staff attempted to feed her partly frozen fish. They tried to microwave it for 10 ‘mins directly from
the freezer. This in itself was a massive concern.
There were too many instances where they said they couldn’t make visits and in the end, we had quite a lot of stress trying to get someone there to care for my mam.
All in all, I wouldn’t recommend this company based on my personal experience with testimony from my mam.
I’ll also add that my mam did get along with some of the staff and would have been happy with one member of the team staying.
RAH decided to withdraw their services giving only 3 days' notice to us (apparently agency staff costing too much) which left us in a desperate situation. We asked the carer if they wanted to stay on for continuity purposes, but this was declined.

Reply from David Baxter, Owner at Right at Home (Tyneside)

It is very disappointing to receive such an inaccurate review, particularly given a previous review was removed under challenge.


Right at Home Tyneside consistently delivers the high quality and compassionate care reflected in 60+ client reviews on this website and our review score of 9.7 / 10.


We were extremely disappointed to withdraw from supporting your mother. As you know, this resulted from family members repeatedly asking our carers to resign and join another family member’s business that is a direct competitor of ours.


Despite our requests for such approaches to cease these persisted, continually pressuring our staff to leave and causing extreme anxiety to several valued team members.


Although we are here first and foremost to ensure the safety and wellbeing of the many vulnerable adults we support, we also have a duty of care to our committed and loyal care staff. After long and careful consideration, we took the decision to withdraw.


Both family and the commissioning body were informed, and an end date agreed. It is important to remind you that our contract was directly with the local authority and the commissioners were incredibly supportive of our decision and our relationship with the Council remains excellent.


We will always do everything in our power to deliver the highest quality care to the people we support, whilst respecting the duty of care we have to our trusted care staff.


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Review from Daniel C (Grandson of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my grandmother was provided by this company was outstanding! The level of care the care staff provided was absolutely fantastic it was all person centred towards my grandmother. Nothing was ever an issue to the office staff if we had any extra requirements. I could not recommend
or thank Right at Home Tyneside enough they have went above and beyond for my grandmother!

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Review from Michaela N (Granddaughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is well looked after by this company, with four visits every day I feel comfortable knowing the carers are friendly, reliable and caring carers.
Communication skills are excellent, ensuring that any concerns or issues are highlighted to me immediately.
Can’t recommend enough.

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Review from Ian B (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring service, excellent communication highly recommended.
Mam received top class care and I was kept informed. Very prompt replies to any queries.
Brilliant to have such a good company to help me look after my Mam.

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Review from Joanne E (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam uses this company and they are brilliant. They go above and beyond for her, would highly recommend always happy and pleasant and really care. Time keeping is brilliant, always same carers absolutely brilliant service highly recommend

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Review from Karen B (Sister of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved brother recently passed, and I would like to thank Right at Home, particularly the carers, for all the help and support they gave both my brother and the family over the years. My brother saw carers as part of the extended family and always had a smile for them. I'd also like to thank the
owner, for not only overseeing everything but also for assistance with finding issues and standing firm when necessary. I not only miss my brother but also seeing the carers every day. Right at Home is a business that really cares for it's clients and their families.

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Review from Georgina C (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother suffered from Parkinson's and in December 2020 was sectioned with what is called Parkinson's Dementia, comprising of severe paranoia and hallucinations etc. The 6 months leading up to this and the 6 months that followed were extremely difficult on many levels. Our main aim became to get her
home with 2 Carers 24/7. Where do you start with no experience or knowledge of such things? Right at Home became our sounding board, support and advisor throughout and without this guidance I don't know if we would have achieved our final goal. We succeeded in getting her home, where she died 2 weeks later. During this period, she was surrounded by her husband, 4 daughters and 9 grandchildren in the home that she had created.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Right at Home (Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Right at Home (Tyneside) is calculated as follows: ( (81 Excellents x 5) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 86 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Tyneside) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (1)

David

David Baxer

Job Title: Business Owner

Joined: 2013

This is a business where I, the owner, am involved on a day to day basis and clients are afforded 24/7 access, if required, via my personal mobile number. First and foremost we are about supporting the vulnerable people who place their trust in us. We aim to exceed their expectations; going the extra mile is the norm and only the best will do.


I make delivering your individual needs and choices our number one objective and stand behind this promise with a unique, no quibble money-back guarantee. We are here to help and offer a free, no-obligation assessment, working with you to design a care plan that is unique to you and that will be delivered by carers of your choice at a time of your choosing.


I personally meet all our customers on a regular face to face basis, and know all of the carers personally, and I’m always delighted to hear from people who may have questions or queries, perhaps just need to know more about Right at Home Tyneside or have ideas to share with us.


Frequently Asked Questions about Right at Home (Tyneside)

What Type of Services does Right at Home (Tyneside) offer?

Right at Home (Tyneside) offers Home Care.

How many Carers does Right at Home (Tyneside) employ?

Right at Home (Tyneside) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Tyneside) to verify any information. View our terms and conditions. Right at Home (Tyneside) has an Enhanced Service – more info.