Review from Susan M (Daughter of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience

Our mum needed full 24 hour care from 2014 to December 2021, she has just recently passed away. We had moved care providers three times over seven years, we couldn’t seem to find the right combination of good care, a great management team, and a company owner that truly cared about the well being of

its clients.
We finally moved to Right at Home in May 2021, from the start we had some great carers that came with us, and some truly amazing new ones from Right at home This care provider has been outstanding The only downside and the saddest part is that we didn’t discover Right at Home sooner, we can honestly say we feel blessed our mum was looked after by such a caring compassionate and accommodating team
Thank you for everything from all her daughters.

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Review from Janice B (Daughter of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience

We have used the services of Right at Home for about 5 years and the company has helped us to increase the amount of care over the years to correspond with our mother's growing needs. We have had a range of excellent carers who were always kind, caring, and professional. Our mother thought of her carers

as her friends and was very relaxed and comfortable having them in the house. They were reliable and geared the days towards our mother's needs and interests. We have felt very confident about the level of safety throughout the Corona pandemic. We had a core team who came regularly and communicated well with each other. Overall the communication with our family has been excellent which was very important for us as we do not live near our mother. We recently moved our mother to a care home in another town to be nearer to the rest of the family.

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Review from Ali H (Daughter of Client) published on 26 November 2021
Submitted via Website • Report

Overall Experience

The carers that are looking after my mam are absolutely wonderful we haven't got a bad word to say! After the previous care package was not successful it left us a bit worried my mam wouldn't get the level of care required but I have to say we are over the moon the girls are professional they go out

of their way to help!
My mam has warmed to then which is a great sign that she is comfortable and they respect her and my dad just wants to say thank you and these girls definitely deserve to be recognized.

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Review from Becky G (Client) published on 31 August 2021
Submitted via Website • Report

Overall Experience

Previously, I couldn't praise Right At Home highly enough, but since then I've had a string of different carers, several of whom were totally unsuited to me. I continually reminding RAH that my doctors have said the number of different carers needed to be kept to two to three, as I'm severely immunocompromised,

but I was constantly fobbed off with 'We're short-staffed. Bear with us.' I was repeatedly told they had new carers starting earmarked for me, but most never materialised and those who did were often placed with other clients. When I complained I felt as though I was being spoken to like a naughty child and being reprimanded. Then five weeks ago I was admitted to hospital and whilst in Intensive Care, I had a text from the owner making a joke of my situation. Now, without any notice, he has handed back my care package, so I am stuck in hospital indefinitely. Clearly, RAH clients are seen as disposable as they didn't even give the required two weeks' notice for cessation of care.

Reply from David Baxter, Owner at Right at Home (Tyneside)

We’re sorry to hear about your experience with Right at Home, although it is disappointing, given our close working relationship of 18 month’s standing, that you have chosen not to discuss this with us. Whilst we always strive to provide consistency of care, and have maintained a core team throughout the relationship, at the time of your discharge we were given less than 24 hours’ notice and were, regrettably, short staffed due to the impact of the Covid spike in north east England. Covid related absences had temporarily affected our service at this time, together with the majority of care providers. Although on this occasion the events were beyond our control, we take feedback very seriously and, if you would like to discuss this further, please do get in touch.

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Review from M B (Sister of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience

Right at Home have looked after my brother for almost four years and have been great. The carers are all local and it feels like they are part of the family. The business owner and managers not only put my brother's needs first but have been very supportive to me and my family, through some very tough

times. Right at Home have been excellent and I would recommend them to anyone looking for a quality and passionate care provider.

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Review from Heather P (Niece of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience

From December my Aunt has been very well supported by Right at Home who are providing 24 hour care. It was her choice from discharge from Hospital to have the individual care, rather than in her words 'be forgotten about in a nursing home'. She is receiving palliative care and currently having hourly

care through the day and night. She has a great team of carers now that she was able to personally choose. Discussions about her wishes, her likes were all held and are regularly monitored. We are in contact by phone every day but living along way away, having the reassurance of this support by professional carers is invaluable. Care costs are unavoidable unfortunately but my Aunt is happy to use her own money for her own high standard of one to one care that is being provided to her 24 hours a day in her own home.

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Review from Pru H (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience

All the girls who have looked after my mother has been very kind and caring, not only looking after her day to day needs but especially the help she requires due to her lack of sight and ongoing stoma care. Her carers are reliable, cheery and responsible for giving her excellent care and in turn, peace

of mind for me.

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Review from Hazel A (Daughter of Client) published on 11 November 2020
Submitted via Website • Report

Overall Experience

Response was very fast from the office when required. Dad's needs and care were met very well, especially when Dad required support with washing and showering. He enjoyed chatting to all the care staff too.

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Review from Jemma M (Daughter of Client) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

Can't thank Right at Home enough. They made such a hard time that bit easier. The girls were fantastic caring for Dad, and Mam and I were well looked after too. Special thanks to the four girls, they were absolutely fantastic.

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Review from J W (Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience

I have had excellent support from Right at Home since coming out of hospital. They also have an excellent approach to client and family members. They now seem part of our family which is a comfort.

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Review from Judith (Daughter of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience

It has been a huge relief having daily care for my mother and Right at Home have definitely proved the right company to choose. From the outset, everyone I have spoken to has been extremely professional and caring. It's very clear that each decision is taken with Mum's best interests at heart. The

level of communication from both management and carers is outstanding. The smallest issue is raised and there is true communication between us as to how we can work together to improve Mum's quality of life. It's not easy for someone who has always been independent to accept help. The carers have worked very hard to establish a good relationship with Mum and build her trust with a great deal of patience and empathy. I cannot praise them enough.

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Review from Christine M (Daughter of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience

CARERS THAT CARE
My family and I think the carers at Right at Home are doing an amazing job, we have a fantastic team now and they all bring something special to the job. Two of the carers have been with us for 6 years and feel part of our family, they have remained loyal and dedicated and always go

the extra mile.
The 3 newest members of the team have just slid into the package and it feels like they have always been there. I really appreciated how the carers helped Mam recently. During a drop in my, Mam had an unexpected accident, the drop in carer had to go to another call but showed how caring and dedicated she is by coming back to help Mam once she was finished on her other call, the carer remained calm and reassured Mam the whole time telling her not to worry, she has done an amazing job.
I really appreciate the dedication, care and support the carers give my parents and my family, also the support we receive from the owner and the office team.

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Review from Tegan S (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience

Really accommodating of clients needs at short notice, and as a daughter, I feel very comfortable and happy with my mother’s care by Right at Home. Friendly and hard-working staff. Good communication from management/office staff. Would recommend to other service users.

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Review from Ray O (Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

Right at Home (Tyneside) has provided my care for 5 years now. In this time they have delivered a high-quality service where mine and my families needs have always been considered. I would highly recommend Right at Home (Tyneside) to those that require personal care.

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Review from Georgina O (Wife of Client) published on 7 April 2020
Submitted via Website • Report

Overall Experience

Right at Home has provided my husband’s care for a number of years. The quality of carer is of the highest standard and they are always willing to go the extra mile. The management are always willing to listening and do what they can to make our lives easier. I would highly recommend Right at Home (Tyneside).

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Review from Peter S (Son of Client) published on 12 March 2020
Submitted via Website • Report

Overall Experience

Right at Home have been simply amazing for my mother and father.
My mother was in a care home after my father went into hospital after a fall. We had been using care providers for about 10 years following my mother's stroke but my father did a lot of the caring.
It was clear that we had to increase

the level of care. Our original provider and others we contacted did not seem quite right. Then we found Right at Home who put a lot of effort into helping get my mother home. They did a very thorough assessment of her needs; visited her in the care home; arranged discussions with the local authority and OT; and have put together a care package that has worked really well.
In the last 5 months since getting my mother back to her own home, Right at Home have made a huge difference to my parents' lives. The carers have been very responsive to my parent's needs and have very sensitively become an essential part of the day to day living.
My only regret is that we did not find them sooner!

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Review from Pat M (Friend of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience

My friend is very happy with everything your staff do for her. Without you, it would be very difficult, if not impossible, for her to remain in her own home.
As her friend and carer, it gives me peace of mind to know that she is visited regularly and that the carers will contact me if necessary.
She

does need their help but it is also lovely that if there is time they will have a chat with her too.

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Review from Sean (Son of Client) published on 8 January 2020
Submitted via Website • Report

Overall Experience

Right at Home Tyneside has looked after my mum for the last 3 and a half years. The carers were always very supportive and my mum saw them as friends rather than just carers. The management team are always accessible, both during normal working hours or whenever we have needed them out of these hours.

I would not hesitate to recommend this care agency to anyone.

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Review from George H (Husband of Client) published on 29 October 2019
Submitted via Website • Report

Overall Experience

My wife was looked after for about two years. The care she received was first class from every member of staff. My wife looked forward to their visit and she and the staff had some laughs and enjoyed each other’s company. I could not have had better carers to look after my wife and I am so very grateful.

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Review from Jeanette M (Daughter of Client) published on 24 October 2019
Submitted via Website • Report

Overall Experience

All the carers were amazing with my mam showing her respect and dignity. They had a friendly approach and kept me up to date with what was happening when attending to my mam, if I was there they always made me feel involved.
All working as a team.
Excellent Service.

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Right at Home (Tyneside)

Care Provided by Right at Home (Tyneside)

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