Right at Home (Tyneside)

Quorum Business Park, Q16 Business Exchange, Benton Lane, Newcastle upon Tyne NE12 8BX
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9.8 76 Reviews
  • Right at Home (Tyneside), Newcastle upon Tyne
Right at Home Tyneside, based in Newcastle, provides care services throughout the greater Tyneside area, whether it be rural Northumberland, a city centre or a coastal location. Right at Home Tyneside offers a no quibble money back guarantee.

Supported by Right at Home’s global reputation and expertise, Right at Home Tyneside is a local business with a clear vision to be one of the very best care providers in the north east.

They help people maximise their quality of life, build a better future for themselves and feel less isolated and lonely.

Staff provide services in a number of key areas; care and companionship, physical assistance, specialist care focusing on dementia, acquired brain injury, neurological conditions and palliative care, hospital to home and 24 / 7 live-in care.

Clients will get peace of mind and care and support specifically tailored to their needs.

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Care Provided by Right at Home (Tyneside)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • David Baxter (Managing Director)

Right at Home (Tyneside) Reviews (76)

Total of 76, showing 41-60
9.8

Right at Home (Tyneside) has a Review Score of 9.8 (9.802) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Tyneside) has 76 reviews.

Overall Experience

  • 73
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Date Published

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Review from Christine Y (Client) assisted by family/friend published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent service. When you need carers or management, always available 24-7. Nothing is a bother to them.

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Review from Ann Marie O (Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third company, as I began home care in 2006 and by far the best. I am impressed by the caring, client-based ethos and am so grateful that my last care company were unable to give me the extra care which I now need.
Communication with both office and care staff is available. Times of care
are kept and weekly rotas given. Requests are listened to and answered. Thank you Right at Home care staff.

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Review from Kate F (Daughter of Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have supported my mother for the last couple of years and have been simply great. The carers are her friends and nothing is too much trouble - no clock watching just whatever is required to meet her needs. We get a roster each week detailing the visits and carers and a phone call if this
changes. The office team is very supportive and always available, including the owner.
We wouldn't hesitate to recommend Right at Home to anyone needing assistance at home for themselves or relative. Certainly a much better option than residential care.

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Review from Norma R (Daughter of Client) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was cared for by the Right at Home team for five years. As my father's health declined, the team were always there to meet his needs. They carers fulfilled their duties with care and consideration, were always kind and went that extra mile. I found the team to be very supportive of myself
if I had any concerns and when I raised them, they were always addressed quickly and to my satisfaction.

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Review from D M (Daughter of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and very helpful. Nothing is a bother to them they are very understanding.

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Review from Anita G (Daughter of Client) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home had provided very good care for my mum for 4 years. In November she returned from hospital to be at home to die as was her wish. The Right at Home team pulled out all the stops to provide 24-hour care at short notice when she was discharged. The girls who came knew Mum well and went
out of their way to care for her in her last few days which made all the difference to Mum's physical and emotional comfort. They also offered support to various members of the family. It helped to make the end of Mum's life as easy as possible. Professional and caring to the end.

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Review from Madan S (Client) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attendance on time.
Very helpful.
Identified what was required by client and provided professional help.
The clearly understood what was needed.
The client was at ease at all times.
The carers were very well trained.

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Review from Brian K (Husband of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly professional care service. They have treated my wife with dignity and love. The staff are well trained and courteous.

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Review from Karen W (Client) assisted by family/friend published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that deliver the care are an absolute delight, they are pleasant and polite.
It's nice to see them when they arrive. They do all the jobs that I ask them to do and take care of my needs.


I could not ask for anything more.


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Review from Catherine L (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is much happier at home after being looked after by the girls who she is very relaxed with and they are excellent with her. With their care and attention, she is improving day by day.

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Review from Vivenne M (Daughter of Client) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care services provided by Right at Home were excellent. We started with a 2 hour morning visit to help my father to get up, get washed and dressed. The carers were lovely and felt like part of the family and my mother and father looked forward to them coming in the morning. After my father had a
2 week hospital stay following a fall in the night it was decided that 24/7 care at home was needed. The business owner was incredibly helpful in arranging a package of care very quickly at a very difficult time for not only my father but also the whole family. He completely understood how upsetting it was for us and was available at all sorts of hours of the day and evening to help us. Any problems were resolved quickly. The carers were lovely and one, in particular, was wonderful. Unfortunately, we eventually had to make the decision that my dad needed to go into full-time care and once again the business owner was very understanding and supportive.

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Review from Gillian M (Daughter of Client) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first used Right at Home when Mum returned home from a 6-week stay in hospital after breaking her wrist.
We had experienced problems in the past when we had a number of different carers and no continuity, which is vital as Mum suffers from vascular dementia, so it was comforting to hear that Mum
would have the same carer 5 days a week, 3 times a day and the second carer would be the same on the other 2 days. Both carers were excellent and dealt with Mum kindly, professionally and with understanding, allowing her to keep her dignity.
I have no hesitation in recommending the company as they are very easy to deal with and return calls promptly and all of the staff have been helpful.

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Review from Kathleen R (Daughter of Client) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been using these carers for about 3 months now, and they are amazing, nothing is too much trouble. She has had various carers in the past but none of them gave the great standard and care that Right at Home give. They are very professional. I would like to thank all of you for Mam' s continued
care.

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Review from Alexandra T (Daughter of Client) published on 24 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Right at Home due to my father's ill health and his wife having dementia.
They could not cope on their own anymore.
I found Right at Home fantastic.
My dad became very attached to a number of carers who on a daily basis visited and looked after himself and his wife's every need.
As l live
in London it was important to me to know they were both in very safe hands.
A huge "thank you" for your services.
You guys did a great job.

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Review from Fiona G (Partner of Client) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treat my partner and myself in a caring and conscientious manner which is so important after a stroke when people feel at their most vulnerable. They are always ready to listen also. Well done Right At Home.

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Review from Carole K (Daughter of Client) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are looking after my Mum 24 hours a day. What difference has this made to us as a family? Well, firstly we can sleep at night knowing that she is in very safe and caring hands. From the top down this team has been amazing.
They carried out a full assessment of the home and Mam's
complicated health needs as well as her own personal likes and dislikes around the home. The staff are respectful and caring and are very well trained in all aspects of their job. But not just that, they genuinely care. My Father, who is also ill but looks after himself for now, has previously resisted any help in the home, but has come to rely on the support and kindness of this company. He truly would be lost without them, the whole family would! We can't thank them enough.

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Review from D M (Husband of Client) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Proficient and professional staff. Treat my wife with the utmost dignity.

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Review from Sheila O (Wife of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service was used when my husband was home from the hospital and was especially caring by someone of the staff.

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Review from Ian (Son of Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Tyneside have been remarkably responsive to sudden changes in circumstances. The business manager has really gone the extra mile, and more, to get the best care and support services in place even on occasions with less than 1/2 day notice. This has been personal service at its best. It
is also a joy to see the skill with which the dedicated and professional staff go about dealing with and managing, often challenging situations.

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Review from Robert B (Son of Client) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have dealt with the carers and the office staff, and I cannot praise them enough for the care they give mother and the help and the genuine care they have shown to the family.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Right at Home (Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Right at Home (Tyneside) is calculated as follows: ( (81 Excellents x 5) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 86 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Tyneside) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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Meet the Team (1)

David

David Baxer

Job Title: Business Owner

Joined: 2013

This is a business where I, the owner, am involved on a day to day basis and clients are afforded 24/7 access, if required, via my personal mobile number. First and foremost we are about supporting the vulnerable people who place their trust in us. We aim to exceed their expectations; going the extra mile is the norm and only the best will do.


I make delivering your individual needs and choices our number one objective and stand behind this promise with a unique, no quibble money-back guarantee. We are here to help and offer a free, no-obligation assessment, working with you to design a care plan that is unique to you and that will be delivered by carers of your choice at a time of your choosing.


I personally meet all our customers on a regular face to face basis, and know all of the carers personally, and I’m always delighted to hear from people who may have questions or queries, perhaps just need to know more about Right at Home Tyneside or have ideas to share with us.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Tyneside) to verify any information. View our terms and conditions. Right at Home (Tyneside) has an Enhanced Service – more info.