Review from Jane HH (Power of Attorney of Client) published on 23 January 2017
Submitted via Website • Report

Overall Experience

Right at Home have provided care for almost three years to enable their client to remain living independently in her own home. Over this time the carers have been dedicated and professional and shown a devotion to their caring role which has been humbling. Most recently, the emotional support offered

by carers to not only their client but also those around her during a difficult period, has been overwhelming. They have shown great patience and exceptional caring skills.
I cannot fault the administration which has been extremely efficient, offering a service which made me feel as if this client was the only and most important client that they were supporting. I would like to thank the management for the day to day hands on advice and assistance which they have provided which has gone far beyond a simple service contract. The help that has been given over the years has consistently been proactive and comprehensive and has extended beyond 'normal office hours'.

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Review from Helen T (Daughter of Client) published on 12 December 2016
Submitted via Website • Report

Overall Experience

As we had experienced poor care from another care provider looking after my Dad it was so reassuring when Right at Home were appointed to look after my stepmother on her discharge from hospital. Sadly it was only to last for a short time as she passed away at home peacefully. The level of care was exceptional,

the staff are highly trained,very well supervised and the management of the company is first rate. I couldn't have been more pleased and especially as they took over the care for my Dad I had peace of mind. Before I retired to come home to look after my parents I had a long career working for the NHS so I was not a novice in this area and without reservation I would highly recommend this company to anyone looking for care for their nearest and dearest

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Review from David M (Son of Client) published on 2 November 2016
Submitted via Website • Report

Overall Experience

We have been using Right At Home for four months after a grim experience with another company and we are delighted with the quality of care they are providing. My 91-year-old mother cannot get out of bed without assistance and it is crucial that she does not have to wait for her needs to be met. The

carers are on time, cheery and always make her feel important. They pay particular attention to her cleanliness, showering her each day, and engage with her socially.

We have also asked the company to carry out household duties which they do conscientiously. Her flat always looks clean and tidy. Her washing is done regularly, bins are always emptied, and help is given towards her catering needs. Occasionally she has requested an emergency call-out and this has always been achieved. This flexibility is appreciated and gives peace of mind to the person being cared for and their family. I am delighted to recommend Right At Home because of their consistently professional approach to caring.

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Review from Shameem G (Daughter of Client) published on 7 October 2016
Submitted via Website • Report

Overall Experience

Caregivers are totally committed to giving valuable care, which is so appreciated they show affection and genuine care from entering to leaving. Happy to recommend this company which provides excellent care.

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Review from Brenda F (Sister of Client) published on 7 October 2016
Submitted via Website • Report

Overall Experience

The care my sister received from Right at Home Tyneside, was quite simply excellent. Her carers were exceptional. Their professionalism and care were outstanding. They made her laugh, they gave her hugs, they sang and danced with her, they took her on outings, as well as looking after her every need,

every day. She thought of them as friends and looked forward to every visit from them.
The business owner is very approachable, he also is very caring, nothing was too much trouble, and he was always available at any time if I needed help with any aspect of caring for my sister. He often visited her, and she really looked forward to seeing him for a chat.
I would most certainly recommend him and his team. They are the best.

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Review from Sue R (Daughter of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother had resisted extra care for too long. When she finally capitulated I think she realised, especially with the carers being the people they are, how helpful the care is/was. The extra social input undoubtedly assisted quality of life. The staff were very caring and genuinely empathic, but especially

had the ability to facilitate and encourage independence in a safe manner.

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Review from John D (Client) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience

Go above and beyond in their work. Could not do without them.

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Review from Lindsay M (Daughter of Client) published on 25 May 2016
Submitted via Website • Report

Overall Experience

My mother has late stage dementia and we had a care provider that was driving me to distraction. Late calls, different carers and no continuity. I found the Right at Home Tyneside’s website and left an enquiry on a Saturday morning and I was contacted by the owner on the Saturday afternoon and spoke

with my sister on the Sunday. Customer service 24/7!!
Right At Hone Tyneside started to support mum the following Tuesday and have now been part of our lives for 8 months. The carers are like family members and I get a roster each week to let me know which girls are covering which shifts. The owner is always available, although I seldom need to call him these days, but he remains a regular visitor.
Changing our care provider to Right at Home Tyneside has been one of the best decisions I've made. A big thank you to everyone connected with the business.

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Review from Liam I (Client) published on 23 May 2016
Submitted via Website • Report

Overall Experience

I suffered an accident at work 3 years ago when I was 25 and am now a registered paraplegic, which, although I wish to remain fiercely independent, means I have severe impairment in motor or sensory function of my lower extremities.
I needed support from a provider that would respect my independence,

fit in with my work schedule and leisure regimes.
Right at Home supports with my morning regime every day, which sometimes requires a great deal of patience from the carer, and each evening. On several occasions support has been provided for social events and it’s just like going out with friends.
I can’t recommend Right at Home highly enough. Everything I wanted in a support provider.

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Review from A D (Husband of Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience

This firm looked after my wife for nearly two years before she died earlier this month. They were thorough, reliable, kind and very very considerate. My wife had increasingly complex needs but they rose to the challenge and helped me cope with what would otherwise have been an impossible situation.

Nothing was too much trouble and they responded to emergencies with calm efficiency. To anyone in a similar situation I would not hesitate to recommend them.

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Review from Lesley L (Daughter of Client) published on 17 February 2016
Submitted via Website • Report

Overall Experience

When dad's health deteriorated and he began to need carers, we contacted this company on recommendation from a friend. As a family, we have only the highest praise for both the management and staff. They put in place a regular team who would care for dad and because they became familiar faces,he quickly

formed a bond with them and was happy for them to undertake his personal care when he was unable to do so himself.
As his condition deteriorated and we required additional care, it was no problem for them to increase the number of visits, sometimes at short notice.
The carers themselves are brilliant and are a credit to the company and themselves.
In short, you need them, you call them and they are there......superb service day or night.
We cannot praise them highly enough.

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Review from Pat M (Sister of Client) published on 10 February 2016
Submitted via Website • Report

Overall Experience

All our family are highly delighted by the caring service Right at Home has provided for my sister over the last three months. From the initial contact it was very apparent the owner strives to provide a very high standard of care. He listened to our needs and wants then went more than the extra mile

to find solutions to the problems, refreshingly different to the take it or leave it approach of the other six agencies I contacted. This attitude has persisted, he has proven to be approachable, available and responsive and he has earned our confidence in his continuing involvement and obvious interest in the quality of service his company provides. The carers, without exception, have been professional and caring, reliable and trustworthy and above all they have been kind, considerate and respectful of my sister's needs, she very much enjoys their company. Speaking on behalf of my family and sister I can say in all honesty that we cannot fault the service we have experienced, it's fair to say it has exceeded our expectations.

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Review from A M (Son of Client) published on 1 February 2016
Submitted via Website • Report

Overall Experience

This is a very engaging company who work very hard to try and meet the needs of the client and also to keep the family well informed of any problems and issues that need to be attended to. As someone who doesn't live in the area, this is important. The RAH Tyneside management team are excellent and

great communicators who really try hard. They don't get everything right, but they work hard to put things right when problems arise. The overall care for our mum couldn't be better and the staff they employ are excellent.

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Review from Heather B (Daughter of Client) published on 28 December 2015
Submitted via Website • Report

Overall Experience

On behalf of myself and family I would just to thank the Right@home team for the lovely care service they provided to my elderly mum. Mum loved all the girls, they were kind, courteous, professional and trustworthy.

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Review from Ian B (Son of Client) published on 2 November 2015
Submitted via Website • Report

Overall Experience

As a family we have been using Right at Home for a few months now to provide care and support for my mother. During this time we have been very happy with the service they have provided. The management and carers have quickly established a great relationship with my mother ,and us as a family. Their

flexibility, sometimes at very short notice, has allowed us to make the most of our time with our mother.

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Review from Janet T (Daughter of Client) published on 14 August 2015
Submitted via Website • Report

Overall Experience

Shortly before a planned holiday in Whitley Bay, my 88 year old mother had a fall. We decided to go on the trip but needed support care morning and evening to enable my mother to convalesce as she had exacerbated physical and memory difficulties. At a week's notice a thorough and detailed care plan

was put into operation for the 2 week stay. The care was shared as requested between 2 experienced carers who arrived promptly, even early, at times. They followed the plan through to the letter, in ensuring my mother was washed, dressed in well co-ordinated outfits and given breakfast and an evening meal together with her medication. Their calm and caring demeanour was very soothing and reassuring for my mother, who was a little confused at times! They then sat and talked with her, allowing me a time for shopping and to take a walk. A very detailed outline of what they had done was regularly logged in a very clear and comprehensive file produced on the first evening after an initial meeting on day 1 with the care co-ordinator. I was also much impressed that the owner kept in personal contact with me throughout. I found the level of professionalism and care at all levels of the organisation to be exceptional! Without 'Right at Home' I doubt that the holiday would have been possible and it is because of them it was so successful. My mother really loved her holiday and her general health, mobility and memory improved during the stay. A heartfelt thank you to 'Right at Home'.

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Right at Home (Tyneside)

Care Provided by Right at Home (Tyneside)

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