TayCare at Home

310 Broughty Ferry Road, Dundee DD4 7NJ
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Top 20 award
10 54 Reviews
  • TayCare at Home, Dundee
Staff at TayCare care about making their home visits a valued part of every client’s day.

As the premium homecare provider in Dundee, clients know staff are there to help them and look forward to seeing them.

Staff are not so much concerned with the way things have always been done but how they can be done better.

Taycare at Home's founder Jill ensures all of its employees are seen by management and staff alike, as a work family. By helping and supporting each other, the team makes sure that each staff member is doing their level best for their clients.

Care staff are encouraged to become registered with the Scottish Social Services Council (SSSC).

The company welcomes any suggestions of new or different ways to work to provide the very best home care service to the clients it serves.

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Care Provided by TayCare at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TayCare at Home
  • Person in charge
  • Caroline Muir (Manager)

TayCare at Home Reviews (54)

Total of 54, showing 21-40
10

TayCare at Home has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years. Over all time TayCare at Home has 54 reviews.

Overall Experience

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Date Published

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Review from Alexander G (Son of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care team and all the help they provide for my mother. They have been punctual and efficient in all they do. It has been a great help to me and all the family and we greatly appreciate it.

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Review from Robbie D (Son of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TayCare at Home looked after my mum for four months this year and I cannot praise them highly enough, as the manager and her team far exceeded my expectations of social care. The team attended to my mum four times a day, which meant that she was only alone for a few short hours at any one time. They
administered medication, helped my mum to wash and dress and prepared all her meals and snacks throughout the day, all the while remaining friendly, compassionate and above all, professional. They would even do laundry and wash up without being asked, which was a big plus. I wholeheartedly recommend TayCare.

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Review from A M (Wife of Client) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We dealt with Taycare for three years. It is a professional well-run company. Management are always available to discuss any details or advice required. Very helpful and understanding when hospital visits or admissions occur. The carers are prompt, cheerful and chatty to my husband and myself. Worked
to a routine but always aware if changes were required. They respected privacy and my husband always appreciated the care and friendship he received. The management and carers provide a service in an efficient and caring way. The family and myself are grateful to all at Taycare for their help and support over the past three years and enabled my husband to be at home as his health deteriorated. I would recommend Taycare as an excellent company.

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Review from Alex M (Husband of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls who have attended to my wife have been brilliant. Very patient and compassionate and well worthy of a five-star review. They have taken away some of the stress I was experiencing when having to look after my wife who has dementia. This makes a big difference, believe me.

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Review from Vikki M (Niece of Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had carers on a daily basis from TayCare at Home for the past two and a half years.
She wanted to remain in her own home and reluctantly realised that she would require assistance to achieve this. She found the level of care provided by TayCare to be valuable. The carers were reliable, professional
and very caring.
I found the manager and office staff to be professional, understanding and I could rely upon them in times of need and in an emergency. I could rely on their assistance and I was treated with courtesy and understanding.

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Review from Peter W (Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this terrible period in all our issues, I was lucky when I came out of the hospital that my care package was with TayCare. Caring and professional - doing everything with feeling and love, not only for me but for my wife too. We feel part of a lovely family. Thank you, TayCare.

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Review from Alice L (Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers provide excellent care, I am treated with kindness and respect. My privacy is top priority always. They are very thought and gentle. I have personal care every morning in my bathroom and they assist me with dressing. I use a standard to transfer, which they observe.
My hair gets washed
as necessary, also feet washed and cream applied.
At 7 pm the carers apply my creams and nightwear is put on. They write in my care plan at the end of each visit.

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Review from S G (Stepdaughter of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad took a sudden stroke a few years back and has had difficulty accepting he is left with after-effects. TayCare visit him twice weekly to support him with showers which are done to his liking, giving him privacy and dignity where suitable, this is super important to him as he doesn’t want to
feel like he’s old or has a disability, “just has extra challenges” he says. Sometimes, he declines showers on visits days and instead of leaving, the staff use this time productively, finding other areas to assist him with, from changing his bedding to peeling vegetables, ready for my mum when she gets home from work, even down to chatting with and listening to him. These little extras give my stepdad the sense that he is helping contribute in the home, as well as noticing that this has made a big difference in his social and emotional wellbeing. Excellent all-round service and care staff that are highly skilled and valued by us all. We couldn’t do it without TayCare’s support.

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Review from C R (Son of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taycare provided care services for my Mum in her home for almost three years. During that time, it was a big reassurance to me to know that they would always be visiting, even in bad weather and during the winter. I also knew that I could phone them to discuss any emergencies or changes, which might
be needed, to care plans. The friendly care, supervisory and Management staff all had attention to detail and were accessible and responsive. If I had to choose a company again I would choose Taycare. They are big enough to respond to crises and changing needs but small enough to be focused on the needs of the individual. My Mum's experience, and our own, made them a company worthwhile choosing.

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Review from Moira P (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and, in particular, myself were both in desperate need of carers coming in to help us, and it was a big decision to make and to accept help. We have had carers coming in from TayCare for over a week now, and value the high quality of care and that we both had from all the carers from TayCare.
We have both felt so comfortable and secure with the carers that we have had, and already, they seem more like friends than carers and have gone out of their way to help us as much as they can, in so many ways. They have now become an invaluable support to myself and my dad, and we don't regret our decision in the slightest. It has taken a huge about of pressure off of my shoulders especially, and I wouldn't hesitate to recommend Tay CAre and all their staff to anyone who was looking for help.

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Review from Rachel M (Daughter of Client) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service given by TayCare has been excellent. They looked after and cared for my mother exceptionally well over the years, and enabled her to live at home for as long as possible. The staff who came into her home were professional, kind, emphatic and caring, and always had my mothers health and wellbeing
a top priority. And my mother grew very fond of them all. I cannot express just how grateful I am to all at TayCare, and I would highly recommend them as a five-star care provider!

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Review from C D (Daughter of Client) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise or thank enough everyone at TayCare for all their care, kindness, support, and above all, the patience they showed us. As my mum struggles with her personal care due to her dementia. Highly recommend; I wish I’d sought their assistance earlier. Thank you.

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Review from Jennifer S (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached TayCare at Home on the recommendation of an existing client and someone involved in the care field. Research showed that they have a positive approach to staff education and welfare, which is important to me. They also took time to talk to me and my dad (who has dementia) to find out exactly
what we would like them to do, and they were also able to make valuable suggestions (and get my dad on board - no mean task). For the past few months, they have provided an evening visit as arranged, but have also been able to help out in an emergency when our directly employed personal care assistants were off due to COVID. My dad loves all the carers who have visited. We both appreciate advance notice of who will be coming to see him, and when (emailed and posted out the previous week). Dad reports that the carers have been friendly and chatty (which is important to him) and have also been very reliable. As his daughter, I appreciate the peace of mind. Would recommend wholeheartedly.

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Review from Fiona P (Daughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TayCare give us real peace of mind. They take great care of Dad, coping well with his dementia and life long stubbornness!
They often go above and beyond to make sure he is safe; physically and also mentally. This has been especially appreciated during this weird Covid19 world when Dad has struggled
more than usual.

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Review from A T (Daughter of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is delighted with all the care and attention she gets from TayCare. The girls are all super and it is a big relief to my sisters and myself knowing she is being looked after to a high standard in the morning.

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Review from Ian N (Son of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taycare at Home have looked after my elderly mother for 2 years enabling her to stay in her own home. Their care and support has been excellent throughout.
I live 350 miles away and normally visit monthly but this has not been possible during the Coronavirus pandemic.
All the carers have stepped
up and provided extra services that I would normally have done during my visits.
Communications with the Care Manager have been excellent throughout this difficult period. My wife and I simply cannot fault them. More importantly, Mum is happy and content.
I strongly recommend them.

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Review from Harold P (Client) assisted by family/friend published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find TayCare excellent. No complaints at all!

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Review from Wendy M (Daughter of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care service and it's manager and staff highly enough. They are absolutely brilliant, professional, caring, compassionate, thoughtful, willing to go the extra mile when needed (eg staying beyond allocated visit time in an emergency), willing to spend time meeting with you to discuss
your loved one's needs and any concerns you have. You won't find a better care service, I promise you. Staff are competent, well trained and absolutely trustworthy.

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Review from Carol W (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service given by all staff. Friendly, cheerful, efficient, always giving full attention to my mother and respectful of her situation. Excellent time-keeping and helpful knowing which carers are due to each appointment. Excellent back-up from the office staff and the manager. Quality
assurance visits made regularly.

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Review from Susan M (Niece of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Taycare have made a huge difference to my elderly aunt and uncle who wish to remain at home. With carers visiting to help, they have maintained a certain amount of independence, with backup from Taycare.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for TayCare at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for TayCare at Home is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TayCare at Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Dec 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

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