Available on request
Home Instead (Bury) has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Bury) has 4 reviews.
Review from Anne W (Client) published on 4 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Joanne Greenhalgh, Recruiter at Home Instead (Bury)
It's been a pleasure getting to know you and your husband over the years. I know our carers look forward to their weekly visits with you. Thank you for your review and kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Deborah J (Daughter of Client) published on 29 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Joanne Greenhalgh, Recruiter at Home Instead (Bury)
It was a pleasure; thank you for choosing us to help look after your mum.
Thank you for your lovely feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine N (Daughter of Client) published on 7 July 2021
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Kevin Winch, Owner at Home Instead (Bury)
The training given to CAREGivers is City & Guilds accredited. It has met with the approval of the Alzheimer’s society in the UK, it is recognised as being the best in class in USA, were it was developed to support our work force throughout the world.
The same training is offered free to anyone and can be viewed on our website. Under more normal circumstances, we have offered and provided families with dementia training one to one, in our office or in workshops we have run in Bury. They have always been well received as they are given by myself as the franchisee, who has had personal experience of looking after my family members, who lived with dementia.
I did view the videos of our CAREGiver, I am happy that her non-confrontational re-assurance was entirely in line with our training. I am sorry that your opinion of how we handle your mother, following our techniques, was not what you wanted. I hope you can find care from another company, that has different techniques then ourselves.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sean M (Son of Client) published on 6 August 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.4 (8.417) out of 10 for Home Instead (Bury) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Home Instead (Bury) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Bury) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Feb 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Franchise Owner
Joined: 2012
I'm Kevin and have been the Franchise Owner of Home Instead Bury since 2012, I believe care is about people looking after one another on an individual basis, with the best value being measured on the happiness of the client and the Care Professional.
Job Title: Registered Care Operations Manager
Joined: 2015
I'm Mandy and I'm the Care Operations Manager at Home Instead Bury, I have worked here since May 2015.
I'm passionate about ensuring we provide the best quality care to the Bury community.
Job Title: Deputy Manager
Joined: 2013
I'm Lisa and have worked at Home Instead in Bury since 2013. The best thing about my role is going out and meeting potential clients matching them with one of our wonderful Care Professionals and seeing their relationships develop.
Job Title: Deputy Manager
Joined: 2022
I’m Jess and joined the Home Instead office team in June 2022.
The thing I love most about my job is helping people remain as independent as possible in their own homes.
Job Title: Administrative Assistant
Joined: 2017
Jo has lived and worked in Bury her whole life and has worked at Home Instead since January 2017.
Jo enjoys being involved in coordinating and implementing office procedures and projects to support Home Instead Bury.
Job Title: Trainer
Joined: 2016
Hi, I'm Sammy, I am originally from Essex and moved to Manchester in 2016.
I aim to ensure our fantastic team provide our valued clients with the very best service and care we can offer them.
Job Title: Recruiter
Joined: 2016
My name is Joanne, Jo to my friends. I have worked at Home Instead Bury since 2016.
I love meeting and working with new people, I use my caring nature to ensure they are comfortable and happy in their new role.
Job Title: Scheduler
Joined: 2017
Sophie has worked for Home Instead since March 2017, she started as a care professional and then progressed into the office and became the scheduler in 2019. Sophie supports the full-time scheduler and other office staff members with admin duties.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bury) to verify any information. View our terms and conditions. Home Instead (Bury) has an Enhanced Service – more info.
