The Homecare People

The Overhangs, 59 Peach Street, Wokingham RG40 1XP
Submit a Review
9.3 18 Reviews
  • The Homecare People, Wokingham
The Homecare People prides itself on providing quality care, support and companionship. They offer domiciliary (home care) services in and around the Wokingham area and live-in care and companionship services in Berkshire and the surrounding counties.

They help you to retain your independence in the comfort of your own home, providing the right level of support and specialist care to enable you to live your life to the fullest.

Show The Homecare People on the Map

Care Provided by The Homecare People

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Homecare People
  • Person in charge
  • Spencer Markham (Registered Care Manager)

Funding & Fees Guide for The Homecare People

  • Prices

  • From £36 per hour

  • Based on standard hourly weekday rate, shorter visits are also possible. Evenings and weekends are changed at a slightly higher rate.

The Homecare People Reviews (18)

9.3

The Homecare People has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time The Homecare People has 18 reviews.

Overall Experience

  • 17
  • 1
  • 0
  • 0
  • 0

Date Published

18
4
4
4
14

Review from Graham S (Son of Client) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homecare People provide an excellent service that is far superior to the standard care agencies provided by social services. The carers are smartly dressed, friendly and cater for the clients' needs in a professional way. They also quickly adapt to changing circumstances without any fuss, with the
management team overseeing the transitions.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian C (Wife of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service your company has given my husband. The ladies come once a week to give a bath and hair wash, which I am not able to do. They are caring, cheerful and very professional and I love them coming here. My husband is also very happy for them to help him. Thank you.

Reply from Graham Wilson, Managing Director at The Homecare People

Thank you, we are delighted you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ed H (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services of The Homecare People for my mother's at-home care in Twyford since November 2023. From the first meeting, the team demonstrated its commitment to excellence, taking the time to understand our specific requirements and creating a care plan that perfectly suited my mother's
needs, in particular her Mixed Dementia. What truly sets The Homecare People apart is the exceptional quality of its carers who have shown genuine warmth, patience and empathy, making my mother feel comfortable and secure. They've taken the time to connect with her on a personal level, learning about her background, interests and preferences and have supplemented this with stimulating daily activities at home and further afield. This is all backed up by an efficient office-based management team and an app providing the carers' reports of every single visit. I highly recommend The Homecare People to anyone seeking at-home care services for their loved ones - a standout choice.

Reply from Graham Wilson, Managing Director at The Homecare People

Thank you, it's great to know our team are delivering our promise.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homecare People were recommended to me five years ago when my husband was taken ill and became bedbound at home. For 3 years with 2 carers 3 times a day they regularly and kindly attended to my husband. When he died in 2022 I kept them on for me with one carer 3 times a week. I have subsequently
undergone two knee replacement operations and during my convalescence (the second spell of which is now current) I have one carer 3 times a day. I cannot speak highly enough of their skill, knowledge and reliability as well as the friendly and respectful way in which they carry out their tasks.

Reply from Graham Wilson, Managing Director at The Homecare People

Thank you and it's so much easier when we have a lovely client.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen D (Daughter of Client) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely kind and caring team. Very professional to cater to individual needs with the utmost respect. My father has gone from reluctant to calm and enjoys his daily banters.

Reply from Sally Broom, Marketing Manager at The Homecare People

Thank you for your lovely review - our team always try to bring a smile to their client's day! I look forward to sharing your kind words with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith K (Daughter of Client) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review to express just how impressed I am with the care and respect my father has been shown by his carer. She has met his needs, whether it is to ensure he has fluids near him or contacting his surgery when there has been a clinical need, always keeping me up to date. He could not
have had a kinder, more caring person.

Reply from Sally Broom, Marketing Manager at The Homecare People

Thank you for submitting a review and for your kind words about our care team - I'll be sure to share this with them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F E (Daughter of Client) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homecare People began looking after my mother a number of years ago to relieve the pressure on my father. They also kept an eye on him too. After my mother passed away, some of the girls came to the funeral. They then looked after my father, and as they knew my mother was a great comfort to him.
Nothing was ever too much trouble. The girls were always professional, treating my parents with care and compassion. Any concern was passed on to the family. I have complete confidence in The Homecare People and thoroughly recommend them. We found them to be invaluable.

Reply from Sally Broom, Marketing Manager at The Homecare People

Thank you for submitting such a lovely review. Our care team will be extremely touched by your kind words - I'll be sure to share the review with them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian H (Son of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homecare People have provided a high standard of care for both my parents for several years. They are very approachable, helpful and understanding at what can be very difficult times. The standard of care provided is excellent and they take time to understand their client. I have been very satisfied
with the service received - both in the care provided and with the management and wouldn't hesitate to recommend them.

Reply from Sally Broom, Marketing Manager at The Homecare People

Thank you for providing a review for The Homecare People, our team will be delighted to read your review and to receive your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda A (Client) assisted by family/friend published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have all been brilliant, always there when I need them. They have been very flexible in changing the care I need. It is so helpful to have someone explain what is needed and why, then they just get on with it. I know my time is limited and I am so grateful for the lovely carers and support. Thank
you.

Reply from Sally Broom, Marketing Manager at The Homecare People

Thank you for your review - the team will be touched by your kind words which I will pass onto them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie H (Daughter of Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by The Homecare people for several years before she passed away. All the staff were professional, reliable and very caring. My mum was severely disabled and needed a lot of help and attention. The carers carried out all tasks to a high standard whilst preserving her dignity. She
had four visits a day, which she looked forward to. This enabled her to remain living at home. The office staff were also very helpful and a pleasure to deal with. Our family will be forever grateful to The Homecare people and I would recommend them to anyone.

Reply from Sally Broom, Marketing Manager at The Homecare People

Julie, thank you so much for your lovely words, which are very much appreciated - our care team will be extremely touched to read your review - I'll be sure to share it with them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care I have been receiving since 2018 and find the carers very friendly and helpful. In view of the difficult circumstances, due to covid, the company has coped extremely well and continued to supply good care throughout. I feel we should all be more appreciative of the
people prepared to be our carers.

Reply from Sally Broom, Marketing Manager at The Homecare People

Thank you so much for submitting a review for The Homecare People, it's very much appreciated and the care team will be delighted to read your comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela (Daughter of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attending carers are always punctual, very polite and caring with the best interests of the client in mind and make the patient feel relaxed. We find the service very good and like that the carers engage with the rest of the family on each visit to the house. No hesitation in recommending The Homecare
People after our experiences.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katy H (Daughter of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother has a live-in carer who is attentive, kind and helpful. They have formed a good bond and Mum is being well looked after. We have been impressed with the Homecare company and found the Care Manager to be really supportive, helpful and understanding. Always quick to answer calls
and sorting out any queries efficiently and promptly. Mum is getting excellent quality of care at home. I would have no hesitation in recommending this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter S (Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the first decision to contact Homecare, it very soon became obvious that I had made the right one. The caring staff are so kind and helpful. Efficient, kind and totally professional. I would gladly recommend Homecare to give peace of mind.

Reply from Donna Toomey, Marketing & Customer Manager at The Homecare People

Thank you so much for taking the time to review our service, we really appreciate it. We are so glad you are happy with the care being provided and that you would recommend us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham B (Son of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have partnered with The Homecare People team in the care of my parents for the last few years, and it is a real partnership. The level of care shown by the carers who visit my parents has been exemplary. The office team is extremely responsive and always prepared to sit down and talk
about the level of care that is appropriate and how the programme we have in place is meeting needs. If something doesn’t go right (and sometimes it doesn’t) it is quickly rectified, and there’s never any question that the team is anything other than 100% committed. It’s this level of listening, advising and delivering that I really appreciate, and my parents love the visits they receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is always friendly and helpful. After my hospitalisation for pneumonia late last year, very helpful rehabilitation assistance was provided. Excellent assistance was also given interfacing with NHS audiology after COVID lockdown delays cancelled an earlier appointment. Very helpful comments
have helped to determine my future care needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) assisted by family/friend published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very glad of their help. Home care allows me to stay in my own home. They always respond quickly to any queries I have or changes in my circumstances.

Reply from Donna Toomey, Marketing & Customer Manager at The Homecare People

Thank you for your lovely feedback. I will be pleased to make sure our team are informed and that they all know that you have taken the time to send in a review and have been so complimentary about them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean W (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I like about this company is they employ staff who speak English and go above and beyond their duties, are very friendly and treat you with dignity especially with personal care. The management looks after their carers as well as their clients, thanking them and awarding the for above and beyond
care. Appreciation goes a long way and any problems you might have are dealt with immediately. "FAB COMPANY".

Reply from Donna Toomey, Marketing & Customer Manager at The Homecare People

Thank you for your lovely feedback. I am very proud that you are so happy with our service and have developed such a great relationship with our team. I will be pleased to make sure they all know that you have taken the time to send in a review and have been so complimentary about them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for The Homecare People is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Homecare People is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Homecare People is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Spencer

Spencer Markham

Job Title: Registered Manager

Joined: 2017

Spencer had an early career in recruitment, soon managing a number of branches, set up his own business and then found care was in his blood. Since then he has been Registered Manager of a Domiciliary care business in Basingstoke with a care team of 96. He then joined a large charity as Registered Operations Manager responsible for 3 care homes, 3 Domiciliary offices, a day care centre and respite unit.


Spencer brings significant expertise to our business and enjoys managing teams, working with clients and the CQC and compliance aspects! >Spencer’s role will see him meet all our clients and working with the team to ensure the highest levels of care are provided. As our manager, he will be responsible for all care decisions.


Julie

Julie Marsh

Job Title: Deputy Manager

Joined: 2014

Julie joined the Homecare People as a complete career change in May 2014, working as a Care Assistant. Julie progressed to become care supervisor and care coordinator.


Whilst in this role, she gained her QCF level 3 diploma in health & Social Care and in September 2018 Julie was promoted to Deputy Manager.


In April 2019, Julie was successful in Passing The Level 3 Award in Education and Training [AET] and is now qualified to manage the training and development of staff.


In her role as Deputy, Julie will regularly work with our clients and she knows most very well and is the primary support for our care team


Graham

Graham Wilson

Job Title: Managing Director

Joined: 2013

Our MD has over 35 years’ experience running a variety of healthcare businesses and recently ran a large Care home group and worked with a leading-edge technology for the management of dementia. It was this experience that gave Graham a passion to be involved in providing even better care for those who need support and help to stay at home. Graham’s ideas are also checked and supported by his mum who at 86 has a really valid viewpoint on the subject! Graham is also a Member of the Berkshire Care Association Board and works to support other care providers in the area.


Sarah

Sarah Hazelton

Job Title: Finance & HR Director

Joined: 2013

Sarah looks after our Finance and HR. Sarah has worked in the healthcare sector for over 16 years and during this time has set up services for delivery of medication to patients at home. In addition, like many of us, she has recently had personal experience in helping her own family to find care and so comes with fresh ideas on the realities of care provision and a passion to see things improve.


Frequently Asked Questions about The Homecare People

What Type of Services does The Homecare People offer?

The Homecare People offers Home Care.

How many Carers does The Homecare People employ?

The Homecare People employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Homecare People to verify any information. View our terms and conditions. The Homecare People has a Premium Service – more info.