Red Rose Care Lancashire

103 Brownedge Road, Lostock Hall, Preston PR5 5AE
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9.5 34 Reviews
  • Red Rose Care Lancashire, Preston
Red Rose Care offers an extensive range of care services to suit older people with both light and extensive needs, as well as adults with learning disabilities and those in need of dementia care.

Live-in care and end-of-life care are also available, all carried out by an experienced and compassionate team keen to make a difference to the lives of clients and their loved ones.

All social and personal care provision is personalised, based on long-term goals and sound research.

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Care Provided by Red Rose Care Lancashire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Richardson Trading Ltd
  • Person in charge
  • Andrea Roscoe (Manager)

Funding & Fees Guide for Red Rose Care Lancashire

  • Prices

  • From £28 per hour

Red Rose Care Lancashire Reviews (34)

Total of 34, showing 1-20
9.5

Red Rose Care Lancashire has a Review Score of 9.5 (9.522) out of 10, based on 24 reviews in the last 2 years. Over all time Red Rose Care Lancashire has 34 reviews.

Overall Experience

  • 21
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Review from Marielouise D (Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few issues at the beginning a face to face meeting with ur managers resolved the issues and it is now working well.the only difficulty sometimes when the rota changes at the last minute I may have to alter my meal choice as not everyone is adept at cooking.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review. After your meeting with the management, RRC provided the team with further training and we are glad to hear that the service being provided has improved. As for the rotas, due to the sector we are in there are so many factors that go into the rostering however, we will always endeavor to honour the times that our clients request.


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Review from P H (Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly chatty carers who spend time getting to know client.
Punctual, and don't appear to have to 'dash off' to the next client.
Regular issue of weekly rotas, so client and family know who will be coming.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your feedback. It's great to know that the team are spending the time to get to know our clients and building good rapports.


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Review from Pam E (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been with Red Rose Care for the past two months. We are absolutely delighted with the 1st Class treatment that Dad receives on a daily basis. Every carer takes time to chat to Dad, reassure him and treat him with kindness and respect. The office staff are also extremely helpful and nothing is
too much trouble for them or anyone in the entire team!

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for this amazing review, it's great to hear you are happy with the support and service.


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Review from S J (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, happy with Red Rose Care. Sometimes the timing of visits is a bit off and think there is a lack of communication sometimes between what times should be coming and whoever does the rotas.
Sometimes Mum's tablets are given to her in the morning when she hasn’t eaten anything and should be taken
after or with food.
All in all though, happy with care and some lovely staff who take the time to just have a nice chat with them.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for the review. We are pleased to hear that overall, you are happy with your mother's care and we have taken the feedback on board. We work hard to ensure our clients are provided with high-quality and safe care, as well as ensuring effective communication throughout, so will continue to monitor this and work to improve. Thank you again!


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Review from Zoe H (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers who visit Dad are respectful and meet his needs. They contact me directly if they have any concerns so they can be resolved as quickly as possible.
Whenever I contact the support team, they are polite and helpful and always take the required action promptly.
The only issue I have
with Red Rose Care is the irregular times of the visits but I do appreciate this is often because of things outside their control, such as staff sickness and emergencies that need to be resolved for other clients.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review! Red Rose Care likes the team to be more involved in the client's care, as they are the ones who have the regular direct contact on a daily basis. In terms of visit times, we do try to limit time changes as best as possible but as you say, sometimes this can't be helped. If times do change, we do aim to contact our clients/representatives to let them know in advance.


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Review from Lesley W (Daughter of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since contacting Red Rose re care package for my mum I’ve had excellent customer care informative reassuring good advice, good explanation of care given, open answers to questions asked. Helpful on meeting new carers, they are all polite, courteous, well presented, prepared to take time with Mum, competent
in their role. Feel much reassured that we can go out and leave medication for the staff to see to as on-time sensitive medication, highly recommend this company.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Firstly, thank you for this review and we feel this reflects what Red Rose Care is trying to achieve. We understand that it can be difficult accessing information about the care sector, and that's why we want to make sure information is as accessible as possible. That's why we also incorporated and extensive FAQs on our website to give people a good understanding about how the sector works. The team are pleased that you now have peace of mind, thanks again!


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Review from J D (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team have been great with Mum. She is clean and well-fed and as happy as she can be. The carers will put the washing on etc. if they have a spare minute and tidy up for her.
We as a family have peace of mind and that is priceless.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for the lovely review, we really pleased that your mind has been put at ease.


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Review from S B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Red Rose are a vast improvement from the previous company we used. They engage with Mum and are very friendly, cheerful and chatty. The management and office staff are very responsive and address any concerns quickly. Highly recommended.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team are so pleased that your experience with Red Rose Care has been better. At RRC we believe in quality over quantity, and we hope that comes across in the service we provide.


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Review from Christine S (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole happy with the care provided, although more attention should be taken to Mum's medication, on occasions the second packet of morning medication had not been given! Mum has dementia and I think that if the carers asked Mum more than once if they could hoover, wash up or put washing in for
instance, stating this is their job, Mum might be inclined to agree.
I do leave notes/requests on the side of medication safe and would be helpful if feedback could be left. The agency fills me with confidence. Thank you.

Reply from James, Director at Red Rose Care Lancashire

Thank you for your review and feedback. We are pleased to hear that you are happy with the care and that we fill you with confidence. We value the feedback and would like to reassure you that we take medication extremely seriously, with team members receiving effective medication training before starting with us, and throughout their employment (whether it's continuous improvement training, higher-level medication training, or their annual refresher training etc), as well as taking part in regular medication competency checks. We have passed on the feedback to the team and hope that you see a positive difference moving forward. Just in case any physical notes are ever missed, we also have the client app which can be used to communicate as well. Thank you again for your review and feedback.


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Review from C S (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Find Red Rose to be very professional, giving mum first class care. Also very quick to update visit reports so we know exactly what is going on.
Offer to carry out household tasks for mum and take time to chat to her.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your brilliant review and continued support.


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Review from H B (Wife of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Red Rose have been providing care via CHC route for around 2 months. Most of the carers who come are great, and we have been very happy with care they provide. They all have their own way of working which can confuse my husband, but as he gets to know them all he is getting used to them. They are rarely
late, although the timetable changes frequently, sometimes daily. I understand why and it doesn't normally cause any issues for us. I wouldn't hesitate to recommend them to others needing care provision.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Here at Red Rose Care we endeavour to give all our clients a certain level of consistency and continuity with who attends their visits, which we've found improves the relationship/ cooperation between the client and the team. However, sometimes due to the demands of the business the rotas may need amending, but we will always ensure that the most suitable team member available at the time is allocated. Thank you for your review and recommendation.


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Review from Louise O (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged last April 2023 so Mum has been in the care of Red Rose for a year now.
The daily care and assistance she receives every day is amazing. The managers have been fantastic in assessing what Mum's needs are and what package would be best for her was put in place. The care sector
was new to me so I had lots of questions they were also great in answering all these too nothing is ever too much trouble. The carers themselves are absolutely fantastic they cannot do enough for Mum and Mum loves their daily visits she looks forward to seeing them. To Mum they are not just carers they have become her friends and they do not just assist Mum with her daily needs but they socialise and interact with her and this we are so grateful for as I am not local so do not get to see my mum each day. The app is also brilliant it keeps me informed daily. Mum has recently had a hospital admission and could not wait to get home she missed her carers. What a team they are. Thank you.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

A big thank you from all of us at Red Rose Care for this amazing feedback. There is so much more to "care" than meets the eye, and to know that your mum's mental, as well as physical needs are being met by the team is fantastic to hear. Thanks again.


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Review from M H (Client) assisted by family/friend published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Red Rose Care tend to my needs with compassion, friendliness and humour! Most of them have good conversation with me apart from some of the carers whose first language is not English and can be hard to understand. All told I am very satisfied with the service.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team are pleased that you have built good relationships with the team in the time we have been supporting you. We are proud to say that we have a very diverse team here at Red Rose Care, and work closely with all the team to continuously improve our team's overall performance and communications skills. Thank you for your review.


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Review from Stewart J (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from this amazing team for around six months now, and they really can’t do enough for her. She has overnight care and four additional visits during the day. From making a brew, to making sure she’s had her medication, to washing and hoovering up, to just having a nice
conversation with my mum and putting a smile on her face leaving her in good spirits, the carers really are wonderful. The app you can use to see what care she has and who she has visited is amazing too. I live a good three hours away from my mum, so when I wake up in the morning I can log in and see exactly what kind of a night my mum had. Thank you, Red Rose, for everything you’re doing and continuing to do for my mum.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review; we are really pleased that despite living further afield, you still feel involved in your mum's care, and we have fed back your lovely comments to the team.


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Review from J G (Son of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Red Rose Care for over 1 year now. We can honestly say they have made a huge difference to Mum's life (and the rest of the family). All the team are kind, caring and passionate about what they do and nothing is too much trouble.
Thank you Red Rose Care for all
that you have done and continue to do for us.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

You are more than welcome, it's been a privilege to care for your mum.


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Review from L G (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were introduced to Red Rose Care following my dad's hospital discharge. Having not used a care service before, I was somewhat apprehensive of what to expect with regard to my dad's care and the family support provided. I really didn't need to feel that way. Red Rose has lovely staff and nothing is
too much trouble. I have only needed to telephone the office once and send an email with my dad's care plan requests. Both times the requests have been well received and I've felt put at ease once again. It's lovely to see the interaction between my dad and his carers and the relationship building. I would recommend Red Rose Care.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team are really happy that your experience with Red Rose Care has been a positive one and that your mind has been put at ease. At Red Rose Care, we strive to make the care sector as accessible as possible, as it can be quite difficult to navigate initially. Thank you for your kind words.


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Review from Lesley H (Wife of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just very grateful for all the help. I don't know what I would have done without you all.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

We are more than happy to be of assistance, thank you so much for your review.


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Review from J M (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care my mum receives is good. She is treated well, with dignity and respect. She enjoys the carers visiting her and looks forward to her conversations with them. She likes their company and it’s nice to know she’s not on her own. I receive timely contact from her carers if there are any
concerns, which is reassuring. Management are easy to get hold of and approachable.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review; it's really good to know that the team has built a good rapport with your mum.


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Review from Annette N (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not put into words the relief it is to have such brilliant support from all your staff (Mum in her confusion says Red Nose people). It’s a difficult and sad time but the care you all give Mum makes the days brighter. You are all so patient and kind.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team really appreciate these kind words, and we are glad that the support we have been providing has had a positive impact on your mum and the wider family.


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Review from Heather W (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After using several care agencies Red Rose was recommended by our GP staff are excellent really caring people, and their friendly approach makes Mum very happy. Any issues raised are promptly dealt with management team is always there for you. Red Rose Care stand out for its exceptional staff, management
and IT systems which allow the family who cannot visit access to her care notes after each visit.
Highly recommend.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for the lovely feedback, we are happy that the mobile app is working for you and your wider family.


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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Red Rose Care Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.522 for Red Rose Care Lancashire is calculated as follows: ( (85 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 138 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Red Rose Care Lancashire is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (8)

James

James Richardson

Job Title: Managing Director

Joined: 2015

James joined Alastair and Michelle at RRC back in 2015.


Michelle

Michelle Richardson

Job Title: Director of Care

Joined: 2013

Michelle started the business back in 2013.


Alastair

Alastair Richardson

Job Title: Director

Joined: 2013

Alastair started the business back in 2013.


Andrea

Andrea Roscoe

Job Title: Registered Manager

Joined: 2019

Andrea joined RRC in 2019.


Jessica

Jessica Davies

Job Title: Assistant Manager

Joined: 2017

Jess joined RRC in 2017.


Caron

Caron Lamb

Job Title: Care Coordinator

Joined: 2019

Caron joined RRC in 2019.


Lucy

Lucy Copeland

Job Title: Senior Finance Administrator

Joined: 2013

Lucy joined RRC in 2013.


David

David Southworth

Job Title: HR and Quality Coordinator

Joined: 2021

David joined RRC in 2021.


Frequently Asked Questions about Red Rose Care Lancashire

What Type of Services does Red Rose Care Lancashire offer?

Red Rose Care Lancashire offers Home Care.

How many Carers does Red Rose Care Lancashire employ?

Red Rose Care Lancashire employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Red Rose Care Lancashire to verify any information. View our terms and conditions. Red Rose Care Lancashire has a Platinum Service – more info.