Review from Ian M (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience

Red Rose took over the care of my father in July of 2023. I was impressed so I wrote a glowing review. Having now experienced their response to client/family concerns and complaints I will amend that view. As part of my bed ridden fathers’ full care package, they agreed to to include my partially sighted

invalid mother, limited to food preparation etc. Red Rose cancelled the contract in January 2024. My two 95 year old parents were branded racists as they had referred to some of the male staff as “Indian Men”. I was also rude having put the phone down on them after they had refused to assist my father onto his commode for fear of injury to their staff. During January their staff failed on four separate occasions to administer medication to my father, for which they have sole responsibility. Their staff prepared a sandwich for my Mother using out of date chicken. Management response? it was her responsibility to check dates! Excuses, deflections, denials with zero accountability.

Reply from James Richardson, Director at Red Rose Care Lancashire

Thank you for your review and feedback.
Whilst we are disappointed that you may not have been satisfied with your experience, or with the outcome of your concern/complaint. As a business, we aim to promote and maintain the health, well-being and safety of our clients and staff (both physical and emotional), which can lead to difficult decisions, often with conflicting opinions from those involved.

We take accountability for our actions and take all concerns/complaints seriously. With thorough investigations, learning through reflective practice, and in-depth responses provided on an individual basis, and where appropriate. We endeavour to not only prevent those issues from reoccurring but to ensure we learn and improve from them to enhance the services for our clients, and employment opportunities for our fantastic team.

As a business, we will continue to learn from this experience to further improve and develop.
We would like to wish you, and your family all the best for the future.

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Review from Gail M (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience

Red Rose has supported Mum for over 2.5 years now and, for sure, has meant we could keep Mum at home. Having had several unsuccessful agencies, we are happy we finally met an agency that cares and has standards. Red Rose works with us to ensure Mum is looked after safely at home. Yes, issues arise,

but on these rare occasions, they are dealt with professionally and in a timely manner.

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Review from Elaine N (Sister of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the excellent level of care provided for my brother. The staff are friendly, sympathetic and patient.

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Review from Jacky F (Niece of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience

Thank you to everyone at Red Rose Care for the amazing care and attention given to my Uncle over the last twelve months. He said they were like little angels. Never let us down, always coming in with a smile and totally focused on his needs.

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Review from Jean B (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

I just wanted to say a very huge thank you with regards to the Duty Officer's attendance at mum's bedtime call as a result of her carer's call for help - it has not gone unnoticed!
I am very grateful to the Duty Officer for her professionalism and dedication in performing her role as Duty Officer who

attended swiftly and without hesitation ensuring that the carer received the support and guidance she needed, resulting in mum being mobilised and put to bed safely and efficiently.
Red Rose Care has an excellent reputation for their high standard of care, passion and devotion to duty and there is no doubt that the Duty Officer is a shining example of this and is a credit to the Agency.
I would have no hesitation whatsoever in recommending Red Rose Care - it is with their efficient and reliable support that mum is able to remain in the comfort of her own home.

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Review from Maureen R (Wife of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience

Red Rose has been looking after my husband since February 2021. They are a fantastic team of carers and I couldn’t manage without them. Nothing is too much trouble. They are reliable and always turn up at or very close to their appointed time.

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Review from A C (Husband of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience

The carers were all very friendly, polite and helpful. My wife was given the best of care and we were very happy with the service provided.

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Review from Sharon M (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience

We have been with Clarriots for 9 months now and in that time, I have become personally involved with the management, office staff and all the carers who assist my mother and father. I would highly recommend any of this team to assist any persons who are needing care. I feel they commit themselves 100%

- whatever the situation. They all have become part of the family - a very professional trustworthy and most of all, caring team. I feel these reviews are good because it gives all at Clarriots Preston the recognition they deserve - thank you from a very grateful daughter.

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Review from Jean A (Mother of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

My daughter is very happy with the care and help she recieves from Clarriots Care. Her health has imrpoved since she has been with them, she is not worried as she was with her previous provider of care.

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Review from Margaret T (Wife of Client) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience

My husband loves the ladies who come to sit with him while I go out. They do jobs for me as well. I know he is in safe hands.

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Review from M.E. (Wife of Client) published on 2 November 2016
Submitted via Website • Report

Overall Experience

Following undertaking some research, I asked Clarriots Care if they would provide care for my husband. They are absolutely outstanding and I have no hesitation in highly recommending them. They are professional, compassionate, caring and give 100%, leading by example and provide the very best quality

care with integrity and respect. Nothing is too much trouble. I am delighted with the care they are providing for my husband while I am at work. My husband really looks forward to their visits. Thank you so much to Clarriots.

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Review from Margery B (Wife of Client) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

When it became necessary for me to have help in caring for my invalid husband I carefully considered the various options as we were reluctant to have strangers invading our home. I decided to try Clarriots care for a trial period and am so happy with the care and attention given to him, I have no intention

of changing.

I am extremely grateful for the way his dignity has been respected at all times. The agency has always tried to meet my requests for a limited number of different carers attending so not to confuse my husband. The carers we have feel part of our family now. They adapted quickly to our needs and I find them tremendous help. The admin staff are very pleasant and helpful and return phone calls promptly.

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Review from C A A (Client) assisted by family/friend published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

I am very pleased and satisfied with the care I am receiving from my agency. Nothing is too much trouble for them and after a bad time with my previous care providers I am very happy now. The staff are lovely and I feel so much better.

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Review from Dee (Daughter of Client) published on 4 January 2016
Submitted via Website • Report

Overall Experience

Clarriots Care came into our lives just as my Dad was going through his worst time. Hallucinations and delusions abound and the ladies of Clarriots Care helped us through it with compassion and professionalism. They not only helped my Dad but helped us as a family. They were everything we were looking

for and having used an other agency, knew what we were definitely not looking for! As a family we at last felt safe and secure that we could leave my Dad in their care and they would do everything they said they would, and they did. I only wished we had used them sooner. We also used them for my Mum who has less care needs than my Dad but still needed looking after, a chat each morning, a friendly face and Clarriots Care did that for us. I cannot thank them enough. I would definitely recommend them to anyone who is looking for a company who actually cares in action, not just in words. Thank you Clarriots, you helped us when we needed it most. x

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Red Rose Care Lancashire

Care Provided by Red Rose Care Lancashire

Good to Know

Funding & Fees Guide for Red Rose Care Lancashire