Blue Ribbon Live In Care

Unit 12, Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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10 24 Reviews
  • Blue Ribbon Live In Care, Kingston upon Thames
Blue Ribbon Community Care, located in South West London, offers a service built around personal needs, with versatile payment plans and care plans put together in collaboration with family and friends. A professional team has prevented many individuals from having to relocate into residential care, by providing services including 24-hour live-in care.

All care workers receive comprehensive induction training, as well as being fully vetted and supervised. On-going training is also incorporated to keep standards high, with the service available for post-hospital illness and physical disabilities.

The team cover areas across Kingston, Richmond and Merton, including Surbiton, New Malden, the Hamptons, Teddington, Twickenham and Wimbledon.

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Care Provided by Blue Ribbon Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kim Rosher-Holmes (Registered Manager)

Blue Ribbon Live In Care Reviews (24)

Total of 24, showing 1-20
10

Blue Ribbon Live In Care has a Review Score of 10 (9.966) out of 10, based on 15 reviews in the last 2 years. Over all time Blue Ribbon Live In Care has 24 reviews.

Overall Experience

  • 23
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Date Published

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Review from D F (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has very little sight ad very poor kidney function, and no longer able to live on her own and went into a Nursing Home, but never settled there. I was told about Blue Ribbon and contacted them, they very quickly organised a live in carer for my Mum, who is know back in her own bungalow thanks
to the care she receives from the live in carers, their dedication, compassion and understanding is excellent, as is their management, providing the correct carer for my Mums many needs and recommend this Company.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for taking the time to write this lovely review :)


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Review from Sarah H (Daughter-in-law of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been caring for my father and mother in law for the last year. She is professional, hardworking and caring. The whole family appreciate what a great job she does. From the moment the carer arrived she has worked hard at making sure they are comfortable and well cared for. Thank you to
the carer.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for taking the time to write this lovely review :)


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Review from R M (Friend of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbours are elderly and in poor health, but we have been good friends for over 5 years. Whenever I've called to chat with my friend the carer has always been very friendly and approachable but very professional. I can honestly say that since getting a carer I have seen myself the improvement in
my friends, it's difficult to put into words the changes in them but there's a definite improvement, the carer is incredibly thoughtful too, for instance I live on my own and the carer even made me a Christmas dinner too.
With everything I've seen and witnessed I wouldn't hesitate in recommending Blue Ribbon Live In Care to look after you or your loved ones.
# SIMPLY THE BEST

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for taking the time to write this lovely review :)


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Review from D H (Daughter-in-law of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon has provided 24 hour care since December 2023 for my father in-law with dementia and supported my mother in law after a 3 month hospital stay. As a family we can't explain how much this service has meant to us. The live in carer has gone above and beyond in the care and support she provides.
We would highly recommend this service.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for taking the time to write this lovely review :)


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Review from E B (Granddaughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this Care Company for a few months now and we are so extremely outstanded by the care that our Grandmother receives, especially as she can be alittle demanding nothing is ever to much for them! We have highly recommend this company as we cannot fault the team and the care!
If you are
looking for a caring team for a family member please keep this team in mind!

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your outstanding recommendation :)


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Review from Keith G (Nephew of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has had live in care for the past 3 years with the same person. I can honestly say that throughout that time we have been delighted at the quality and standard of care being provided. As a family we have built a lasting friendship and importantly a trust with my Aunt's carer. She goes above
and beyond in all aspects of her work. Indered, she almost feels like 'one of the family'.

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Review from P H (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was admitted to hospital last December, our family were very concerned about my husband, who has dementia, and found care for him with Blue Ribbon Live In Care, then when I came home in February we were both looked after. Without the carer in place, my husband would have had to go into a home,
his care has been excellent and he has been very happy with the carer. When I came home from hospital in February, I was very weak and frail but thankfully, have improved though still not very mobile, we are very thankful for the excellent care we have to enable us to remain at home. For anyone else looking for live-in care, I would certainly recommend this company.

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Review from N B (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received live in support from Blue Ribbon at very short notice. The carer was professional and friendly and the family thought mum was in excellent hands letting us get on with our lives and when we visit we can spend quality time with her. I would highly recommend them.

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Review from Tim B (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Blue Ribbon Live In Care after a poor experience with another provider. The difference is like chalk and cheese. From the moment of first contact, through all the 'back room' work to our actual carer, our experience has been brilliant. It's given us so much confidence that Mum is being loved
and well looked after. Everyone comes to Mum with care and compassion, and we know she feels so comfortable as a result.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your review. It means a lot to the team to hear that we could make such a difference for your mum and for you too.


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Review from K D (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who has dementia, has full-time live-in care. Her carer is really kind, patient and attentive - there's a real bond of friendship between them. I think we're blessed to have been provided with such an excellent carer for Mum.

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Review from Sally H (Friend of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon Live In Care provided me with an excellent carer to look after my dear friend, here in North Wales, who had advanced Parkinson's disease. She was the kindest person I have ever met, she showed true professionalism at all times and went above and beyond her duties, she cared for this lovely
lady up until she passed away with total dignity. I would highly recommend her to anyone who wants the compassion and care expected for their loved ones.

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Review from Martin L (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by Blue Ribbon are first class. Really attentive and caring. Nothing is too much trouble. They fit into the home and family situations really well. Have required emergency night carers and these have been supplied at really short notice. Definitely recommend.

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Review from Sylvia H (Friend of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your company has provided care for our 94-year-old friend of 25 years since Spring 2023. The resident carer is wonderful and has done the job above and beyond. She hardly gets any time off as she is supposed to, as our friend has become very clingy and as she is blind, she doesn't like to be alone.
The carer shows our friend nothing but loving compassion and great patience at all times. Yesterday our friend slid out of bed, and as she seemed to be in pain, the carer phoned an ambulance at 1.30 a.m. and made them both comfy on the floor. We arrived at 9 a.m and the the ambulance came at 9.30 a.m. The carer also went to the hospital and remained with her in the ambulance till 1 p.m We arrived and insisted the carer had some food and a drink. We were told our friend would be waiting in the ambulance for an indefinite time so we insisted the carer went home for some sleep and the ambulance people agreed. We will all return later today once our friend has been admitted and hopefully has a bed in a ward.

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Review from John L (Husband of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Support was provided to my wife and I following my unexpected hospital stay. Our carer was extremely sensitive to our needs as, in addition to my post-hospital needs, my wife required 24-hour care due to her long-standing Secondary Progressive MS. We were privileged to have someone who understood the
special need for 24-hour care and undertook that responsibility with compassion.
After six weeks we considered our carer to be the equivalent of a second daughter. We were privileged to meet our carer and to benefit from the personal and professional approach she brought to her work.

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Review from Ginny B (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad’s live-in carer came to him at the beginning of May 2023. This was a compromise, as he refused to go into a care home, but the care he received was so good that we would wholeheartedly recommend this way of caring for an elderly relative.
The carer was absolutely professional, but at the same time,
warm and friendly, and became like a member of the family. We regret to say that Dad did not make this easy, as he was very resistant to many aspects of care and made life very difficult for his carer, who showed great patience and resilience, despite some very challenging behaviour from Dad. Her positive attitude, despite all that was thrown at her, was beyond expectations and the quality of the care she provided was exemplary.
The arrangement sadly ended when Dad became too poorly to be cared for at home and was taken into hospital. The way in which the agency dealt with this situation was extremely helpful at a difficult time, and the carer left the house in excellent order.

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Review from R S (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required live-in care for the last 18 months of her life, with the last few months turning to end-of-life and palliative care.
The carers provided by Blue Ribbon Live In Care were of an exceptional standard, showing patience, kindness, fun and laughs and great gentle care, especially during
the last few months.
Our main live-in carer was excellent. She spent time getting to know Mum's likes and dislikes and spent hours chatting to her and making her laugh. Her care and attention to detail were second to none.
All the other carers, who either covered breaks, or came to assist with care, or covered a night duty were of an equally high standard. We felt confident that Mum was in safe and caring hands at all times.
The management always responded to emails and requests for advice, as Mum deteriorated, and regularly checked in on Mum to see how she was. I would highly recommend Blue Ribbon.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your kind words, it means a lot to us all that we were able to provide such a high level of care.


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Review from J Y (Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Blue Ribbon since December 2022. I am happy with the care I receive from the company and the staff. They check on me to make sure I am satisfied with the care. They have been attentive to my needs.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your kind words, it means a lot to us all to hear we are making a difference.


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Review from Z S (Friend of Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the support given by the manager for my friend that required live-in care. She is always at the end of the phone when needed and will always answer any questions. Would highly recommend!
Nothing is too much trouble for the manager and her team!

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your kind words, it means a lot to us all.


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Review from R A (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service to be competent and reliable. Because my parents live in an isolated place away from relatives (NWales), there have been a few issues regarding travel and handovers. But Blue Ribbon Live In Care has managed to sort out issues, and things have generally worked out.
Carers have
been professional, caring and competent.

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Review from P J (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon is an excellent, friendly care company, very well managed by the management. We have received high calibre live-in staff, who are experienced and are given regular updated training and Covid inoculations. The managers care for their clients and their families and very importantly, for their
staff! They make every effort to match carers to the clients. The service they give is excellent value for money. They insist live-in staff have regular, very necessary time off for their health and well-being. My old father has had continuity from the same live-in carer for nearly two years, who goes that extra mile to care for Dad, viewing him compassionately as a very old man with needs and he also brings understanding to his role, gained from a wide experience in the care sector. He ably delivers care for Dad's now complex physical needs and is a cheerful, patient companion. He makes visitors feel welcome, be they nurses, family, friends or domiciliary carers. He likes people and people like him.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Blue Ribbon Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Blue Ribbon Live In Care is calculated as follows: ( (85 Excellents x 5) + (3 Goods x 4) ) ÷ 88 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Live In Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Frequently Asked Questions about Blue Ribbon Live In Care

What Type of Services does Blue Ribbon Live In Care offer?

Blue Ribbon Live In Care offers Home Care.

How many Carers does Blue Ribbon Live In Care employ?

Blue Ribbon Live In Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Live In Care to verify any information. View our terms and conditions. Blue Ribbon Live In Care has a Platinum Service – more info.