Blue Ribbon Live In Care

Unit 12, Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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9.9 20 Reviews
  • Blue Ribbon Live In Care, Kingston upon Thames
Blue Ribbon Community Care, located in South West London, offers a service built around personal needs, with versatile payment plans and care plans put together in collaboration with family and friends. A professional team has prevented many individuals from having to relocate into residential care, by providing services including 24-hour live-in care.

All care workers receive comprehensive induction training, as well as being fully vetted and supervised. On-going training is also incorporated to keep standards high, with the service available for post-hospital illness and physical disabilities.

The team cover areas across Kingston, Richmond and Merton, including Surbiton, New Malden, the Hamptons, Teddington, Twickenham and Wimbledon.

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Care Provided by Blue Ribbon Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kim Rosher-Holmes (Registered Manager)

Blue Ribbon Live In Care Reviews (20)

9.9

Blue Ribbon Live In Care has a Review Score of 9.9 (9.949) out of 10, based on 13 reviews in the last 2 years. Over all time Blue Ribbon Live In Care has 20 reviews.

Overall Experience

  • 19
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Date Published

20
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Review from Sarah H (Daughter-in-law of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more delighted with having found our carer, who cares for my mother and father in law. She is professional, caring and hard working. We simply couldn't manage without her now. She is part of the family. Thank you for all you do.

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Review from P H (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was admitted to hospital last December, our family were very concerned about my husband, who has dementia, and found care for him with Blue Ribbon Live In Care, then when I came home in February we were both looked after. Without the carer in place, my husband would have had to go into a home,
his care has been excellent and he has been very happy with the carer. When I came home from hospital in February, I was very weak and frail but thankfully, have improved though still not very mobile, we are very thankful for the excellent care we have to enable us to remain at home. For anyone else looking for live-in care, I would certainly recommend this company.

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Review from N B (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received live in support from Blue Ribbon at very short notice. The carer was professional and friendly and the family thought mum was in excellent hands letting us get on with our lives and when we visit we can spend quality time with her. I would highly recommend them.

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Review from Tim B (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Blue Ribbon Live In Care after a poor experience with another provider. The difference is like chalk and cheese. From the moment of first contact, through all the 'back room' work to our actual carer, our experience has been brilliant. It's given us so much confidence that Mum is being loved
and well looked after. Everyone comes to Mum with care and compassion, and we know she feels so comfortable as a result.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your review. It means a lot to the team to hear that we could make such a difference for your mum and for you too.


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Review from K D (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who has dementia, has full-time live-in care. Her carer is really kind, patient and attentive - there's a real bond of friendship between them. I think we're blessed to have been provided with such an excellent carer for Mum.

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Review from Sally H (Friend of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon Live In Care provided me with an excellent carer to look after my dear friend, here in North Wales, who had advanced Parkinson's disease. She was the kindest person I have ever met, she showed true professionalism at all times and went above and beyond her duties, she cared for this lovely
lady up until she passed away with total dignity. I would highly recommend her to anyone who wants the compassion and care expected for their loved ones.

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Review from Martin L (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by Blue Ribbon are first class. Really attentive and caring. Nothing is too much trouble. They fit into the home and family situations really well. Have required emergency night carers and these have been supplied at really short notice. Definitely recommend.

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Review from Sylvia H (Friend of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your company has provided care for our 94-year-old friend of 25 years since Spring 2023. The resident carer is wonderful and has done the job above and beyond. She hardly gets any time off as she is supposed to, as our friend has become very clingy and as she is blind, she doesn't like to be alone.
The carer shows our friend nothing but loving compassion and great patience at all times. Yesterday our friend slid out of bed, and as she seemed to be in pain, the carer phoned an ambulance at 1.30 a.m. and made them both comfy on the floor. We arrived at 9 a.m and the the ambulance came at 9.30 a.m. The carer also went to the hospital and remained with her in the ambulance till 1 p.m We arrived and insisted the carer had some food and a drink. We were told our friend would be waiting in the ambulance for an indefinite time so we insisted the carer went home for some sleep and the ambulance people agreed. We will all return later today once our friend has been admitted and hopefully has a bed in a ward.

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Review from John L (Husband of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Support was provided to my wife and I following my unexpected hospital stay. Our carer was extremely sensitive to our needs as, in addition to my post-hospital needs, my wife required 24-hour care due to her long-standing Secondary Progressive MS. We were privileged to have someone who understood the
special need for 24-hour care and undertook that responsibility with compassion.
After six weeks we considered our carer to be the equivalent of a second daughter. We were privileged to meet our carer and to benefit from the personal and professional approach she brought to her work.

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Review from Ginny B (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad’s live-in carer came to him at the beginning of May 2023. This was a compromise, as he refused to go into a care home, but the care he received was so good that we would wholeheartedly recommend this way of caring for an elderly relative.
The carer was absolutely professional, but at the same time,
warm and friendly, and became like a member of the family. We regret to say that Dad did not make this easy, as he was very resistant to many aspects of care and made life very difficult for his carer, who showed great patience and resilience, despite some very challenging behaviour from Dad. Her positive attitude, despite all that was thrown at her, was beyond expectations and the quality of the care she provided was exemplary.
The arrangement sadly ended when Dad became too poorly to be cared for at home and was taken into hospital. The way in which the agency dealt with this situation was extremely helpful at a difficult time, and the carer left the house in excellent order.

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Review from R S (Daughter of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required live-in care for the last 18 months of her life, with the last few months turning to end-of-life and palliative care.
The carers provided by Blue Ribbon Live In Care were of an exceptional standard, showing patience, kindness, fun and laughs and great gentle care, especially during
the last few months.
Our main live-in carer was excellent. She spent time getting to know Mum's likes and dislikes and spent hours chatting to her and making her laugh. Her care and attention to detail were second to none.
All the other carers, who either covered breaks, or came to assist with care, or covered a night duty were of an equally high standard. We felt confident that Mum was in safe and caring hands at all times.
The management always responded to emails and requests for advice, as Mum deteriorated, and regularly checked in on Mum to see how she was. I would highly recommend Blue Ribbon.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your kind words, it means a lot to us all that we were able to provide such a high level of care.


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Review from J Y (Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Blue Ribbon since December 2022. I am happy with the care I receive from the company and the staff. They check on me to make sure I am satisfied with the care. They have been attentive to my needs.

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your kind words, it means a lot to us all to hear we are making a difference.


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Review from Z S (Friend of Client) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the support given by the manager for my friend that required live-in care. She is always at the end of the phone when needed and will always answer any questions. Would highly recommend!
Nothing is too much trouble for the manager and her team!

Reply from Noel Williams, MD at Blue Ribbon Live In Care

Thank you very much for your kind words, it means a lot to us all.


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Review from Keith G (Nephew of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon Live In Care have been providing live in care for my aunt for over a year. Our experience of both the organisation and management as well as the live-in staff has been excellent throughout. Indeed, the live-in carer has become almost an additional member of the family providing outstanding
and compassionate support at all times. My aunt gets on exceptionally well with the live-in carer and knowing this is a great comfort to everyone in our extended family. I would recommend the care from Blue Ribbon to anyone.

Reply from Noel Williams, Managing Director at Blue Ribbon Live In Care

Thank you very much for your kind words. It means so much to everyone that we were able to make such a difference.


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Review from R A (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service to be competent and reliable. Because my parents live in an isolated place away from relatives (NWales), there have been a few issues regarding travel and handovers. But Blue Ribbon Live In Care has managed to sort out issues, and things have generally worked out.
Carers have
been professional, caring and competent.

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Review from P J (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon is an excellent, friendly care company, very well managed by the management. We have received high calibre live-in staff, who are experienced and are given regular updated training and Covid inoculations. The managers care for their clients and their families and very importantly, for their
staff! They make every effort to match carers to the clients. The service they give is excellent value for money. They insist live-in staff have regular, very necessary time off for their health and well-being. My old father has had continuity from the same live-in carer for nearly two years, who goes that extra mile to care for Dad, viewing him compassionately as a very old man with needs and he also brings understanding to his role, gained from a wide experience in the care sector. He ably delivers care for Dad's now complex physical needs and is a cheerful, patient companion. He makes visitors feel welcome, be they nurses, family, friends or domiciliary carers. He likes people and people like him.

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Review from Chloe W (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very positive experience with this company. Mum had two lovely carers who looked after her for the last two years of her life under some difficult circumstances at times, due to the dementia she suffered. We, as her family, found communication with both management and carers simple, efficient
and reassuring. Knowing Mum was being looked after so well, did so much for our peace of mind. Priceless! I'd recommend to anyone.

Reply from Noel Williams, Managing Director at Blue Ribbon Live In Care

Thank you so much for your kind review. I'm so glad we were able to make such a positive difference during those difficult times.


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Review from M L (Friend of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend has received has been excellent and could not have stayed at home without the support from Blue Ribbon live-in care. She has had live-in care support for the last two years. I would not hesitate to recommend Blue Ribbon to anyone who is looking for live-in care.

Reply from Noel Williams, Managing Director at Blue Ribbon Live In Care

Thank you very much for your kind words. It's so lovely to hear.


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Review from Bev W (Daughter of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Blue Ribbon for the past 5 months following a recommendation from a friend. We now have 2 amazing carers who work in rotation, and both feel like part of the family. They are both so kind, and a really good match with Mum. They allow (and encourage) her to do as much as she is
able to when she is well, and I believe that this has helped her health improve significantly over the past few months. Mum loves to go out and they are happy to take her to the supermarket or for a coffee, as well as her trips to the hospital. Both carers are also in regular contact with my Sister and me on WhatsApp which gives us a great deal of reassurance.
The manager and deputy manager have been brilliant to deal with. They are really responsive to any requests, very organised in making sure that there is coverage at all times, and responded well when we were allocated a carer that we didn’t feel was a good fit with Mum. I have no hesitation in recommending it to anyone who is looking for live-in care.

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Review from Julian W (Son of Client) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother needed help with personal needs whilst visiting her home, and then with her subsequent transfer of some distance from old to the new care home.


Blue Ribbon quickly understood what was required and provided a carer to help with Mum's move.


Throughout the home visits and move the carer

was very polite, helpful, understanding, caring and professional, and made a huge contribution to the success of the move, both physically for Mum and emotionally.


I would have no hesitation in using or recommending Blue Ribbon in the future. Thank you very much.


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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Blue Ribbon Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Blue Ribbon Live In Care is calculated as follows: ( (74 Excellents x 5) + (4 Goods x 4) ) ÷ 78 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Live In Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Frequently Asked Questions about Blue Ribbon Live In Care

What Type of Services does Blue Ribbon Live In Care offer?

Blue Ribbon Live In Care offers Home Care.

How many Carers does Blue Ribbon Live In Care employ?

Blue Ribbon Live In Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Live In Care to verify any information. View our terms and conditions. Blue Ribbon Live In Care has a Platinum Service – more info.