Blue Ribbon Live In Care

Unit 12, Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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10 24 Reviews
  • Blue Ribbon Live In Care, Kingston upon Thames
Blue Ribbon Community Care, located in South West London, offers a service built around personal needs, with versatile payment plans and care plans put together in collaboration with family and friends. A professional team has prevented many individuals from having to relocate into residential care, by providing services including 24-hour live-in care.

All care workers receive comprehensive induction training, as well as being fully vetted and supervised. On-going training is also incorporated to keep standards high, with the service available for post-hospital illness and physical disabilities.

The team cover areas across Kingston, Richmond and Merton, including Surbiton, New Malden, the Hamptons, Teddington, Twickenham and Wimbledon.

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Care Provided by Blue Ribbon Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kim Rosher-Holmes (Registered Manager)

Blue Ribbon Live In Care Reviews (24)

Total of 24, showing 21-24
10

Blue Ribbon Live In Care has a Review Score of 10 (9.966) out of 10, based on 15 reviews in the last 2 years. Over all time Blue Ribbon Live In Care has 24 reviews.

Overall Experience

  • 23
  • 1
  • 0
  • 0
  • 0

Date Published

24
6
10
15
9

Review from Chloe W (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very positive experience with this company. Mum had two lovely carers who looked after her for the last two years of her life under some difficult circumstances at times, due to the dementia she suffered. We, as her family, found communication with both management and carers simple, efficient
and reassuring. Knowing Mum was being looked after so well, did so much for our peace of mind. Priceless! I'd recommend to anyone.

Reply from Noel Williams, Managing Director at Blue Ribbon Live In Care

Thank you so much for your kind review. I'm so glad we were able to make such a positive difference during those difficult times.


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Value for Money

Review from M L (Friend of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my friend has received has been excellent and could not have stayed at home without the support from Blue Ribbon live-in care. She has had live-in care support for the last two years. I would not hesitate to recommend Blue Ribbon to anyone who is looking for live-in care.

Reply from Noel Williams, Managing Director at Blue Ribbon Live In Care

Thank you very much for your kind words. It's so lovely to hear.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Bev W (Daughter of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Blue Ribbon for the past 5 months following a recommendation from a friend. We now have 2 amazing carers who work in rotation, and both feel like part of the family. They are both so kind, and a really good match with Mum. They allow (and encourage) her to do as much as she is
able to when she is well, and I believe that this has helped her health improve significantly over the past few months. Mum loves to go out and they are happy to take her to the supermarket or for a coffee, as well as her trips to the hospital. Both carers are also in regular contact with my Sister and me on WhatsApp which gives us a great deal of reassurance.
The manager and deputy manager have been brilliant to deal with. They are really responsive to any requests, very organised in making sure that there is coverage at all times, and responded well when we were allocated a carer that we didn’t feel was a good fit with Mum. I have no hesitation in recommending it to anyone who is looking for live-in care.

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Review from Julian W (Son of Client) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother needed help with personal needs whilst visiting her home, and then with her subsequent transfer of some distance from old to the new care home.


Blue Ribbon quickly understood what was required and provided a carer to help with Mum's move.


Throughout the home visits and move the carer

was very polite, helpful, understanding, caring and professional, and made a huge contribution to the success of the move, both physically for Mum and emotionally.


I would have no hesitation in using or recommending Blue Ribbon in the future. Thank you very much.


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Blue Ribbon Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Blue Ribbon Live In Care is calculated as follows: ( (85 Excellents x 5) + (3 Goods x 4) ) ÷ 88 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Live In Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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