Seniors Helping Seniors (UK) Ltd - Canterbury

18 Orchard Street, Canterbury CT2 8AP
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9.9 97 Reviews
  • Seniors Helping Seniors (UK) Ltd - Canterbury, Canterbury
Seniors Helping Seniors is an award-winning elderly care service.

Every carer is personally selected and very well-known to the company. Carers have a wealth of life and professional experience and are matched to clients carefully. The same carers visit. Every carer has a personal introduction to the client to confirm requirements and personal fit. Carers are paid well and fully supported with training, coaching and wellbeing. The company is a member of the Living Wage Foundation and The Good Business Charter.

Offering the highest quality in-home care in the Canterbury, Thanet, Sandwich, Walmer, Dover, Deal, Ramsgate, Broadstairs and Margate. Areas covered include:

Adisham, Barham, Bekesbourne, Beltinge, Bishopsbourne, Bishopstone, Blean, Bossingham, Boyden Gate, Bramling, Bridge, Broad Oak, Broomfield, Chartham, Chartham Hatch, Chestfield, Chislet, Denstroude, Derringstone, Fordwich, Garlinge Green, Goodnestone, Greenhill, Hales Place, Hampton, Harbledown, Herne, Hersden, Highstreet, Hoath, Ickham, Kingston, Littlebourne, Lower Hardres, Nackington, Patrixbourne, Petham, Reculver, Rough Common, Seasalter, Seaton, Shalmsford Street, Sole Street, South Street, Stodmarsh, Street End, Sturry, Swalecliffe, Tankerton, Thanington, Tyler Hill, Upper Harbledown, Upstreet, Waltham, Westbere, Wickhambreaux, Womenswold, Woolage Green, Yorkletts.

Seniors Helping Seniors helps people to remain living comfortably in their own home for as long as possible and if residential or hospital care is needed, carers often maintain contact through visits and trips out.

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Care Provided by Seniors Helping Seniors (UK) Ltd - Canterbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ade Ayanlaja (Registered Manager)
  • Admission Criteria
    • Minimum 1 hour visits

Funding & Fees Guide for Seniors Helping Seniors (UK) Ltd - Canterbury

  • Prices

  • £32-£47.00 per hour

  • Flat fees for easy budgeting. Mileage is included except for exceptional locations and for trips out with clients. Fees vary for companionship care and personal care services. Assessments are Free of Charge

Seniors Helping Seniors (UK) Ltd - Canterbury Reviews (97)

Total of 97, showing 1-20
9.9

Seniors Helping Seniors (UK) Ltd - Canterbury has a Review Score of 9.9 (9.853) out of 10, based on 23 reviews in the last 2 years. Over all time Seniors Helping Seniors (UK) Ltd - Canterbury has 97 reviews.

Overall Experience

  • 88
  • 9
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Date Published

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Review from A P (Friend of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors have been caring for our elderly friend for some time. Without any family she would not have been able to care for herself and would have needed a care home. She loved the care she received and was very fond of each member of staff who came on the four days a week she received
help with washing and dressing.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you! We are delighted we were able to support through the stages to enable your friend's highest wishes to stay at home. We notice the four stars regarding costs, and just want to share our promise that we keep the costs as low as possible - our non negotiable is looking after and paying our amazing carers very well.


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Review from K M (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted the service for help with my Father, in particular some social visits. The service was promptly set up following a home visit and the carers well matched. At the initial visit, all aspects were discussed directly with my Father to ensure he fully understood what was being proposed, as well
as with myself.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, we are delighted to support you all and appreciate the time you took to share your experiences


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Review from M P (Son of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors has provided companionship care for my mother for the past 18 months. The management team are highly professional but also delivers a very personal service. They are easy to contact and always return calls or emails promptly. The companionship carers who have visited Mum are
of a very high standard. They are trustworthy, very caring, reliable and have build excellent relationships with my mother. They will always go the extra mile to help and support her. I could not ask for anything better.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, very kind of you to share your experiences with our teams- it is hugely appreciated.


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Review from Carol H (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact I had with the staff at SHS they have been amazing. We started off slowly as we had major 'push backs' from our parents but through the guidance of all their carers we have increased the visits to twice a day, 7 days a week. Every single one of the carers have been loving,
caring, considerate and very dedicated during their visits. Nothing has been too much trouble .Their 'open dialogue' has been so helpful in keeping us up to date on how our parents are doing ( both my sister and I live overseas). We trust them totally to do whatever is in the best interests of our Mum and Dad. I could not recommend them more highly.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, we love working so collaboratively - push backs are expected and our experienced carers know just how to support independent and spirited people!


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Review from Peter M (Son of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been supported by SHS for a few years providing companionship and general daily help such cooking meals, managing the yard and flowers, helping with the pharmacies, taking her to her local surgery center, and so forth. My sister and I were very reliant on SHS, as we live in the US, and had been
very happy with her carers as was Mom. When mom's cancer started to accelerate, we requested almost 24 hour personal care. As it was almost last minute, SHS marvelously were able to get current carers to extend their hours as well as bring on wonderful new ones. The level of care and concern of the carers for my mom till she passed was exemplary and won't be forgotten; some even attended her service.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, it was a pleasure supporting your wonderful Mum


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Review from A R (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Seniors Helping Seniors was excellent. They were able to provide bespoke companion care to my father with extremely short notice in a pragmatic, flexible and user-friendly way. The team and the carer herself went to great lengths to understand our personal circumstances as a family
and my father's needs as a person. He was treated with respect, compassion and warmth at a time where he had no insight into his level of needs. The carer herself was responsive to our suggestions and she also showed initiative in identifying activities that my father would enjoy. Photos of my father smiling whilst out with the carer were some of the most positive moments we had during a very difficult time for us as a family. We will be approaching this agency again as our first port of call if our circumstances need care again.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, I look forward to a conversation with you how we can improve Management and Value for you and we look forward to hearing how your father is doing


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Review from S C (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with the support he gets from Seniors. They have been very reliable and accommodating and we were impressed that when he recently asked for his care to be every day this was rapidly organised.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

thank you. It's our pleasure to support you father


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Review from T R (Wife of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging Seniors helping Seniors i have found them to be caring, prompt, thorough and professional, and both my husband and myself are very pleased with the companion Seniors helping Seniors has introduced us too.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

thank you, so kind of you to take the time to share your experience


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Review from Claire B (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors (SHS) have been supporting my mother for over three years. She is in her 90s and SHS support has enabled her to remain living independently in her own home. She says how much she likes all of the staff who support her and feels comfortable with each. SHS are flexible if she
needs extra help or reduced help when family members stay over with her. I and my siblings feel confident that we can rely on SHS to help keep our mother safe and cared for when we are not able to be with her.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, we work so hard on maintaining flexibility within our service - and we love to hear it's appreciated


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Review from Sally D (Daughter of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are having a brilliant experience with Seniors Helping Seniors. My mum loves her carers. They not only make sure that she is cared for physically, but they laugh with her and make sure she can keep up her hobbies. They really brighten her day. The service is also very well organised and flexible.
Thank you so much for looking after my lovely mum x

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, your Mum is wonderful, our carers love supporting her


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Review from Corinne H (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SHS have been a fantastic reliable help to our family as we have sought to support my 82 year old mum through a long recovery and rehabilitation after brain surgery. In the early days of NHS care from hospital coming to an end, SHS helped us plan a seamless transition to their carers supporting and
enabling mum alongside family.
It was lovely to have the same 2 or 3 helpers introduced to mum and we have built up a great relationship since then.
To start with, mum needed daily help including some personal care but as she improved it was v easy from week to week to adjust and reduce this to less frequent 'companion care'- like shopping trips, helping with meal planning, cleaning etc. which is all she needs now.
It felt overwhelming at first to navigate all the care options and try to work out what was best for mum and also how much I could or couldn't take on as her daughter, but SHS really helped with this process and we recommend them highly!

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, it's a privilege to help your wonderful family


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Review from Teresa O (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors helping Seniors have been absolutely fantastic. Originally I contacted them to organise someone to visit my mum for a couple of hrs once a week, unfortunately my mum's needs changed and they were brilliant at providing the extra care she needed at very short notice which made the situation
much less stressful for me. Two staff members have been wonderful at sorting out the carers and also providing the right ones for my mum. My mum has been so pleased with all the carers, they have been so kind and caring. I cannot recommend this company highly enough.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Aww, thank you! It means the world for you to speak so highly of our office team. The staff are stars and we are so proud


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Review from Veronica D (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 95. I was going away over Christmas and Mum wanted to stay at her home but did not want to cook or eat alone. Service for Seniors introduced her to a lovely lady. In the lead-up to Christmas they had a couple of 'get to know you' visits, then the lovely lady mentioned came on Christmas Day,
took care of the meal, cleared up and kept my mum company. She loved it! And it gave me great peace of mind.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, they had wonderful times together. Our absolute privilege, thank you!


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Review from C B (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with care agency has been top rate!
They have always been very responsive to our emails and go out of their way to accommodate Mum's needs wherever possible. She is very happy with the care she is receiving.
I would recommend the agency to anyone. XX

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

thank you for taking the time to write in! it means the world and it's an absolute pleasure to support your Mum


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Review from C T (Daughter-in-law of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad which makes looking after my sensory-impaired mum-in-law difficult. After trying different care agencies I came across Seniors Helping Seniors. They made sure my blind and almost deaf mum-in-law got to know her carers well, allowing months to introduce a new face to her. Over the time
of one year, she now has 4 regular carers, whom she knows well and likes very much. They are excellent at looking after her, treating her with warmth and dignity and making sure she understands what is going on around her.
In emergency situations Seniors Helping Seniors carers adapted to the increase of care needed immediately, giving me invaluable peace of mind. Any requests from my side are immediately responded to by the management and they are proactive in keeping me up to date and suggesting necessary adaptations to the care schedule.

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Review from B B (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very prompt, efficient and caring of me. I have enjoyed their company and daily visits. This has been the second time we have used their services and it has worked very well.

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Review from M R (Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care l am receiving from my carer she is very caring and considerate, nothing is too much trouble, whatever she is asked to do in what I think is not a very pleasant job. She is very pleasant and cheerful and is very helpful and friendly all the time and I thank
her very much for taking such good care of me.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

We are delighted to help support you and thank you for taking the time to write such a lovely message. The star rating doesn't really reflect the glowing description and that's fine because we know how happy you are! Keep up the great work!


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Review from Linda C (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is excellent. Caring, considerate, always goes the extra mile. Always very obliging and really does her job well. I would recommend her and her holiday stand-in did very well.

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Review from F C (Daughter-in-law of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year I contacted Seniors Helping Seniors after my 89-year-old father-in-law had a stroke. Seniors were great from the start, the manager visited us all and made my father-in-law very quickly at ease. He then introduced my father-in-law to his carer or as my father-in-law called her (his little
Angel). The carer proved to be an absolute godsend, she made both my father-in-law and my life so much easier. Nothing was too much trouble for her, she was so kind. The whole company were really great and I can't recommend them enough.

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Review from S M (Client) published on 13 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the excellent service and would definitely use Seniors Helping Seniors again.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Seniors Helping Seniors (UK) Ltd - Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Seniors Helping Seniors (UK) Ltd - Canterbury is calculated as follows: ( (119 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seniors Helping Seniors (UK) Ltd - Canterbury is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (3)

Ade

Ade Ayanlaja

Job Title: Registered Manager

Joined: 2022

To be a positive influence in my work environment, where hard work, professionalism, kindness and commitment are encouraged and rewarded.


Christian

Christian Wilse

Job Title: Manager/Owner

Joined: 2013

An innovative businessman, Christian is the ideal person to champion this social venture. Christian’s people skills are outstanding. The Seniors Helping Seniors® care teams are carefully selected. Everyone is passionate, loving, caring and highly trained. Christian’s background in business operations and service ensures this is an efficient, cost-effective and no-nonsense company to deal with. Christian will meet you, and be present throughout. Seniors Helping Seniors® is an Award winning Social Enterprise. Christian has a certificate in Dementia Care, he is a dementia care champion and his network is key.


Winning the Living Wage Foundation's champion award for the care sector, Customer service awards, and being a founding member of the Good Business Charter demonstrates how Christian puts people first.


Sally

Sally Wilse

Job Title: Owner

Joined: 2013

Sally is a Dementia care Champion and has a BSC (Hons) in Health Care.


She is a Partner in Seniors Helping Seniors® and works full-time in the business.


Launching Seniors Helping Seniors in the UK came after redundancy and it was an opportunity to fulfil a deeply held passion.


It was clear that care services in the UK needed a new approach and Seniors Helping Seniors is a source of huge pride.


Frequently Asked Questions about Seniors Helping Seniors (UK) Ltd - Canterbury

What Type of Services does Seniors Helping Seniors (UK) Ltd - Canterbury offer?

Seniors Helping Seniors (UK) Ltd - Canterbury offers Home Care.

How many Carers does Seniors Helping Seniors (UK) Ltd - Canterbury employ?

Seniors Helping Seniors (UK) Ltd - Canterbury employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seniors Helping Seniors (UK) Ltd - Canterbury to verify any information. View our terms and conditions. Seniors Helping Seniors (UK) Ltd - Canterbury has a Platinum Service – more info.