Review from Gillian S (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

Seniors Helping Seniors have been caring for my dad for just over a year. Their work helps him to remain at home living independently whilst seeing a friendly face every day, getting out and about when possible and helping make sure he is eating and drinking properly.
All the staff are very good at

keeping me informed about any changes, and likewise, they are accommodating when I have asked for any changes to Dad's care plan.
I always know who is due to see Dad and when, so I can let him know if he forgets.
All in all, I'm very happy with everything they do, and so is my dad, which is what matters the most.

Reply from Christian Wilse, Manager at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, Gillian, we love being with your dad, and we're always happy to work our schedule around his.

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Review from Melissa M (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Two years ago we persuaded my parents that it would be a good idea to have a little bit of help from a care service. They began to enjoy the help but then the pandemic hit. My lovely father died of the virus in the first lockdown and my mother was heartbroken. She wasn't able to manage on her own either

emotionally or physically and so she moved into the purpose-built annexe attached to our house that we had been planning for the both of them.
Mum found it quite hard to process all the changes that had happened in her life and part of her managing to do that was the calm, kind and intuitively helpful care she had from all the carers who came from Seniors - and one in particular who has become a true family friend to all of us. This lady 'gets' my mum and has become an integral part of her recovery from the heartbreak of losing my father and her family home. She now feels completely 'at home' in her little annexe - very much as a result of the loving care from the staff at Seniors.

Reply from Sally Wilse, partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you for taking the time to write in Melissa - you've all been through so much. We really appreciate it and we love seeing your mum progress day by day.

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Review from Sue W (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience

From the very beginning, a fantastic team hit the ground running. Having spoken to management, things were rapidly put in motion and an excellent group of experienced, caring and compassionate people were able to offer Mum companion care almost immediately. I couldn’t have been more relieved to know

that Mum was receiving visits from such a friendly and competent group of individuals. A WhatsApp group was set up to share information, including the weekly staffing schedule - another management role which is expertly delivered.
When Mum’s vascular dementia was diagnosed, the consultant stressed the importance of mental stimulation, especially via mixing and talking, to slow down her decline. I honestly believe that the Seniors Helping Seniors’ team has made a significant contribution to Mum’s wellbeing. She is very happy to welcome them into her home and considers each one to be a friend.
I would have no hesitation in recommending them.

Reply from Sally Wilse, partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thanks, Sue; we really appreciate you taking the time to write in with this review. We love being able to react fast to clients who need us to, and we're delighted with your recommendation to anyone else in your situation.

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Review from Barbara A (Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience

I am a retired Doctor who has used their service for over 1-year and probably 2-years. They try to give one person for one client where possible, who suits them, so providers and users become more like friends. They have extensive knowledge about safety, equipment, and local shops, so their advice can

be very helpful. The providers will go out of their way to get something eg food, collect medicines in an emergency, or drive you if necessary to a hospital. The providers are invariably cheerful, kind, on time, and do their job very efficiently. In addition, now the management reminds you by email of the time of arrival of the provider, or if there has had to be a change of plan eg, for another person or another time, within 1/2 hour (rare).

Reply from Sally Wilse, partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you Barbara for taking the time to review our services. It's our pleasure to help you. Thank you for bearing with the fluctuations in arrival time recently, our carer's recent operation has had an affect but she was determined to keep seeing you and we are glad you agreed!

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Review from David H (Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience

I highly recommend this company; they are reliable and flexible and a world away from other services we have used. It means so much to have a regular person who turns up at a regular time! The range of services they provide from personal care, housework, driving to appointments etc is impressive, our

lady is just amazing, and the office staff are quick to respond and very helpful.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you David for your review. It means a lot to us especially as you'd tried other services before you found us!

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Review from Sara S (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

Caring and efficient service. The initial assessment was thorough, but not intrusive. They helped us to match the right carer to meet my dad's needs and personality.
When Dad was in hospital, they keep in contact to check on his welfare, but also ours as a family. If we needed to change visit days

or times, this has always been accommodated.
Questions and queries are always dealt with efficiently and professionally.
I would highly recommend this company,

Reply from Sally Wilse, partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, Sara, for taking the time to talk about the careful matching processes here!

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Review from J B (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

The staff are always on time when they visit mum, and it is the same-named person every day, which Mum needs for continuity. The staff at the office are always polite, and any queries are answered promptly. On the rare occasion that I have had to ask for alternative care visits, it has always been arranged

with minimum fuss.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you. We appreciate the time you took to review our services. Being flexible to our clients when their plans need to change is a priority for us!

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Review from J G (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

Excellent service, very conscientious, can not fault the day to day staff who look after my mum. Very helpful and understanding of her situation.
Office staff is very helpful and accommodating when help needed.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, this means a lot to us and our carers enjoy visiting your mum.

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Review from Mary K (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

Seniors Helping Seniors has always been helpful and friendly, very flexible and responsive to our needs. We have been pleased to be able to use a local company and to know that they have provided local people who know the area and understand the issues.

Reply from Christian Wilse, Manager at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you for supporting local! It means a lot to us.

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Review from H S (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

This service has proved to be outstanding support to me in caring for my dad. The carer is punctual and reliable and quickly developed a rapport with our whole family, not just her client. I have already recommended Seniors Helping Seniors to a friend in a similar situation.

Reply from Sally Wilse, partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you, it really is our pleasure to help you to support your dad.

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Review from F S (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

We met the manager, who was really empathetic and helpful, who having ascertained what Mum was looking for, matched us beautifully with a truly lovely lady.
Our experience has been a very positive one, and wouldn’t hesitate to recommend this wonderful company!

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thank you. Our carers are truly amazing and we're delighted to be able to help your mum.

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Review from M C (Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

Seniors Helping Seniors have enabled me to stay at home, being here to help me on the stairs (up and down 2-floors), which I would not now manage safely, if at all. Otherwise, I would be dependent on a nurse coming in to give me a bed bath.

Reply from Christian Wilse, Manager at Seniors Helping Seniors (UK) Ltd - Canterbury

Brilliant - you are amazing, and we are so happy to keep you independent in this way.

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Review from K R (Son of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience

The team looking after my elderly mother are excellent. The office is easy to contact and quick to respond. The two carers who see her are very reliable and kind. They also take time to understand Mum's needs.

Reply from Sally Wilse, Partner at Seniors Helping Seniors (UK) Ltd - Canterbury

Thanks for taking the time to review us. We know you are in regular contact with the manager, and we know things are going really well. We'd love to find out if there are any areas we can improve on for you and your mum. Nothing less than outstanding service is good enough, so we are keen to hear what more we can do short and long term. If you prefer to speak with us, please let us know a good time to call or meet up with you. Speak soon.

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Review from Hilkka C (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

My mother uses this service and has found the carers kind and responsive to her needs. The company were swift to help when we first needed support for the level of care my mother needs - companionship and outings to the shops etc. The service has been ideal, and I have found that her carers have always

gone over and above what could be asked of them. Thank you.

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Review from Peter B (Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

Very good transport service to and from London hospital, involving lots of waiting and uncertainty about discharge time and place - cheerful conversation along the way. I was very happy that the same driver was available for subsequent visits.

Reply from Christian Wilse, Manager at Seniors Helping Seniors (UK) Ltd - Canterbury

Much appreciated, Peter; we're delighted your procedure went so well.

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Review from Tom J (Son of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

Seniors Helping Seniors have been a lifeline for my mum and our family, and have contributed to making it possible for Mum to stay in her own home living independently. They provide caring companionship, taking Mum for walks, cooking her meals, doing her housework, shopping and driving her to the GP

- all done with great empathy, care and friendship. They take her swimming, help her with changing and showering, and make sure she has a warm drink and lunch afterwards. They negotiated the past two years of Covid in an exemplary fashion, safety always at the top of their list, but never allowing their service and companionship to suffer. Not one visit was missed through the whole Covid crisis. They keep me constantly informed about how Mum is, alerting me when there's a cause for concern and reassuring me when there isn't. Living 200-miles away from Mum, this is hugely important to me, and with Seniors, I know Mum is under their daily watchful care. In Mum's own words: They're brilliant.

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Review from Angela H (Client) published on 3 April 2020
Submitted via Website • Report

Overall Experience

Excellent service. Shopping list emailed to local office and although the person who was supposed to deliver the shopping was ill, someone else took the job. Highly recommend.

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Review from G W (Daughter of Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Our carers are very caring and have been fantastic with mum. There were times when I don't know what we would have done without your assistance.
This has been a very difficult time for us and I want to say how happy we have been with the services provided by the carers and Seniors Helping Seniors management

throughout.

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Review from F G (Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

Always on time, does not make me happy when at the hairdressers takes me from basin to dryer ect with great care. Always aware of and respects my disability (leg) and painful right hand. Checking I'm comfortable before leaving. A quiet and kind carer who has become a friend I'm happy to welcome.

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Review from Trevor D (Client) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience

The management team of Seniors Helping Seniors Canterbury ensues professional, confidence and the required knowledge and ability borne from the depth of experience of working in the care market with due empathy for their staff and clients.
Utmost care was taken to assess the expectations and requirements

of this new client, particularly when the member of the staff was first introduced.
The harmony here is working well through the agreed scheduled visits of our "Seniors" experience of the realities of life. Her observations, encouragements and sense of humour have led to much appreciated positive help by Seniors Helping Seniors (UK) Ltd.

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Seniors Helping Seniors (UK) Ltd - Canterbury

Care Provided by Seniors Helping Seniors (UK) Ltd - Canterbury

Good to Know

Funding & Fees Guide for Seniors Helping Seniors (UK) Ltd - Canterbury