Seniors Helping Seniors (UK) Ltd - Canterbury

18 Orchard Street, Canterbury CT2 8AP
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9.9 97 Reviews
  • Seniors Helping Seniors (UK) Ltd - Canterbury, Canterbury
Seniors Helping Seniors is an award-winning elderly care service.

Every carer is personally selected and very well-known to the company. Carers have a wealth of life and professional experience and are matched to clients carefully. The same carers visit. Every carer has a personal introduction to the client to confirm requirements and personal fit. Carers are paid well and fully supported with training, coaching and wellbeing. The company is a member of the Living Wage Foundation and The Good Business Charter.

Offering the highest quality in-home care in the Canterbury, Thanet, Sandwich, Walmer, Dover, Deal, Ramsgate, Broadstairs and Margate. Areas covered include:

Adisham, Barham, Bekesbourne, Beltinge, Bishopsbourne, Bishopstone, Blean, Bossingham, Boyden Gate, Bramling, Bridge, Broad Oak, Broomfield, Chartham, Chartham Hatch, Chestfield, Chislet, Denstroude, Derringstone, Fordwich, Garlinge Green, Goodnestone, Greenhill, Hales Place, Hampton, Harbledown, Herne, Hersden, Highstreet, Hoath, Ickham, Kingston, Littlebourne, Lower Hardres, Nackington, Patrixbourne, Petham, Reculver, Rough Common, Seasalter, Seaton, Shalmsford Street, Sole Street, South Street, Stodmarsh, Street End, Sturry, Swalecliffe, Tankerton, Thanington, Tyler Hill, Upper Harbledown, Upstreet, Waltham, Westbere, Wickhambreaux, Womenswold, Woolage Green, Yorkletts.

Seniors Helping Seniors helps people to remain living comfortably in their own home for as long as possible and if residential or hospital care is needed, carers often maintain contact through visits and trips out.

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Care Provided by Seniors Helping Seniors (UK) Ltd - Canterbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ade Ayanlaja (Registered Manager)
  • Admission Criteria
    • Minimum 1 hour visits

Funding & Fees Guide for Seniors Helping Seniors (UK) Ltd - Canterbury

  • Prices

  • £32-£47.00 per hour

  • Flat fees for easy budgeting. Mileage is included except for exceptional locations and for trips out with clients. Fees vary for companionship care and personal care services. Assessments are Free of Charge

Seniors Helping Seniors (UK) Ltd - Canterbury Reviews (97)

Total of 97, showing 61-80
9.9

Seniors Helping Seniors (UK) Ltd - Canterbury has a Review Score of 9.9 (9.853) out of 10, based on 23 reviews in the last 2 years. Over all time Seniors Helping Seniors (UK) Ltd - Canterbury has 97 reviews.

Overall Experience

  • 88
  • 9
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Date Published

97
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19
23
74

Review from Carolyn A (Daughter of Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke 18 months ago after which she lost all her independence and confidence. I approached Seniors Helping Seniors as I was looking for company for my mother whilst I was at work. The befriends are selected to match the needs of the client. The two ladies that sit with my mother have
enriched her life, they chat to her about her life and bring her out of herself. They make her a cup of tea and encourage her to drink. They treat her with dignity and respect. I can’t recommend this agency enough.

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Review from Richard T (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My garden is in a constant state of agreed development in conjunction with my gardener: we agree a programme and carry it through. Therefore, it is a joint enterprise giving enthusiasm and enjoyment to both parties. This is what a gardening service should be; it is carried out on a Monday, so the week
starts on a high. Both of us are keen gardeners and we exchange both plants and seeds, as well as ideas: the service expands minds and involvement on both sides. Does it fulfil all the needs of such a service - YES, YES, YES!

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Review from Maud M (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This person goes shopping for me once a fortnight and is efficient and discreet.

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Review from V J (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our regular helper is consistent helpful and always ready to go the extra mile and with a very pleasant attitude,

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Review from Celia R (Daughter of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have enriched my Dad's life beyond words. They understand care goes beyond the daily routine of meals and chores. Dad has watched sunsets on drives out and shared so many other special times. The compassion and respect shown to my Dad are faultless. Whilst dementia has robbed him of yesterday
- stealing his memories, he has been left with a feeling of love and security. At 98 that is precious. Thank you.

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Review from Annemarie K (Daughter of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional organisation with understanding and very helpful people.

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Review from D H (Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When housebound, it is a great help having someone bring in the shopping. Also, it is nice to sit down and have a chat.

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Review from Angela D (Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the work done in my garden as I m unable to do it myself. It is nice to look out of the windows. I see the garden looking neat and tidy.

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Review from Jan P (Daughter of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The companion for my mother has been well matched and she is very considerate to Mum's needs. It is good that she sees the same person each visit (twice a week) as they have built up a lovely friendship. The only reason why I did not state "extremely likely" to recommend is because of the expense.

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Review from Peter A (Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have used a "helper" and so far I found the experience very acceptable. It's the little things that I like such as going upstairs to bring down a small item I need or giving me a drink at mealtimes.

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Review from Iain T (Husband of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is little to say except that we are more than satisfied with the service we receive. our helper is most kind and understanding of my wife, who has vascular dementia. Nothing is too much trouble for her.

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Review from Michael W (Client) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an appointment to return a monitor to the hospital in the next town entailing 2 bus rides and some walking, which is a problem for me. Seniors Helping Seniors found me a driver, a charming lady who took me door to door, there and back both ways and a chore became a very pleasant morning out.

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Review from Anne-Marie K (Daughter of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very understanding and approachable to deal with, and a lovely lady to help with mum, which has, in fact, had a positive effect as she is housebound. A great weight off my mind, enabling me as her only carer to have a few days away.

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Review from Steve B (Son of Client) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When your loved one requires additional support making the correct decision of who to choose can be difficult. We looked at a number of companies however Seniors Helping Seniors stood out from our first contact. We made the correct choice. My father has been brilliantly looked after in his own home
by professionals who really care, it’s not just a job. I could not recommend them highly enough.

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Review from Alex V (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now would seem to be a good time to say thank-you, to the manager and your people for all that you've done for us this year.
When, in March, my mother finally conceded that her advancing Alzheimer's had become too much to allow her to continue with any real independence, my hope was that we could
give her one more summer at home in her beloved garden, in her beloved village. Whilst there have been many anxious moments along the way we have together managed to achieve that, and we absolutely could not have done it without you all.

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Review from Helen T (Daughter-in-law of Client) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We rely on this service to tend a relative with no immediate family living in the UK. They are our lifeline to our loved one and the care she receives. Brilliant model with seniors visiting seniors but also with determining the compatibility of carer to the client. The communication between carer and
family is very professional but also very warm. We feel blessed to have been put in contact with such a network of committed, capable and caring people and we know that our relative’s quality of life is enhanced remarkably by the service. We cannot thank Seniors for helping Seniors enough for the peace of mind they have given us.

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Review from Dave N (Power of Attorney of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were appointed Power of Attorney for our elderly neighbours. Seniors helping Seniors were employed for a short time on a few days a week at first. Sadly the husband passed away after 2 strokes in January and his wife has early stage Alzheimers so the daily hours were considerably increased to 6 /7
hours daily (4/2 per day). There was one main carer who attended for 66% of the time, supplemented by 3 other ladies. We cannot speak highly enough of any of the carers. They were all highly professional and friendly. The main carer not only spent time with our neighbour but also worked extremely hard cleaning, cooking , even shopping and on occasions taking our neighbour out. All carers showed great compassion but also had experience of dementia and were firm when necessary. It is an invaluable service.

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Review from Brian B (Son of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Seniors Helping Seniors for at least 2 years now for my parents. The care and service we have seen is excellent and my parents have benefited from the visits. They look forward to seeing the lady who supports them once a week.

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Review from Graham C (Son of Client) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors have been supporting my father for nearly 2 years. My dad has Alzheimers and lives alone in Canterbury, I live in London which naturally presents challenges. The service that the team at Seniors Helping Seniors has been amazing, always going above and beyond what you would or
could expect; it feels like they are really "looking out" for my father and have been invaluable in the various crisis we have had over the last 18 months.
Dad talks about his regular carer as a friend that visits; it's this level and continuity of care that has been key to being able to keep dad living in his own home as long as we have; this was his biggest wish.

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Review from Cheryl B (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best recommendation I can give is to say that I have been using the services of Senior Helping Seniors for nearly 2 years and the review I wrote last May is still very valid. From the outset they have been professional, friendly, approachable and always willing to help. My father is 89, has dementia
and needs to be checked on a daily basis. He has a regular carer which provides continuity and familiarity but should they be unable to attend, a substitute will always be provided to suit my father's needs. His condition can sometimes be hard work but the kindness and patience shown is second to none. They not only remind him to take his medication but encourage him to eat and drink and make sure that he is warm and comfortable. They also advise me immediately if there are any concerns or problems. The Seniors idea is great as it means they can chat to my father on more common ground. I would have no hesitation in recommending them to anyone in a similar situation, its money well spent!

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Seniors Helping Seniors (UK) Ltd - Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Seniors Helping Seniors (UK) Ltd - Canterbury is calculated as follows: ( (119 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seniors Helping Seniors (UK) Ltd - Canterbury is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (3)

Ade

Ade Ayanlaja

Job Title: Registered Manager

Joined: 2022

To be a positive influence in my work environment, where hard work, professionalism, kindness and commitment are encouraged and rewarded.


Christian

Christian Wilse

Job Title: Manager/Owner

Joined: 2013

An innovative businessman, Christian is the ideal person to champion this social venture. Christian’s people skills are outstanding. The Seniors Helping Seniors® care teams are carefully selected. Everyone is passionate, loving, caring and highly trained. Christian’s background in business operations and service ensures this is an efficient, cost-effective and no-nonsense company to deal with. Christian will meet you, and be present throughout. Seniors Helping Seniors® is an Award winning Social Enterprise. Christian has a certificate in Dementia Care, he is a dementia care champion and his network is key.


Winning the Living Wage Foundation's champion award for the care sector, Customer service awards, and being a founding member of the Good Business Charter demonstrates how Christian puts people first.


Sally

Sally Wilse

Job Title: Owner

Joined: 2013

Sally is a Dementia care Champion and has a BSC (Hons) in Health Care.


She is a Partner in Seniors Helping Seniors® and works full-time in the business.


Launching Seniors Helping Seniors in the UK came after redundancy and it was an opportunity to fulfil a deeply held passion.


It was clear that care services in the UK needed a new approach and Seniors Helping Seniors is a source of huge pride.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seniors Helping Seniors (UK) Ltd - Canterbury to verify any information. View our terms and conditions. Seniors Helping Seniors (UK) Ltd - Canterbury has a Platinum Service – more info.