Seniors Helping Seniors (UK) Ltd - Canterbury

18 Orchard Street, Canterbury CT2 8AP
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9.9 97 Reviews
  • Seniors Helping Seniors (UK) Ltd - Canterbury, Canterbury
Seniors Helping Seniors is an award-winning elderly care service.

Every carer is personally selected and very well-known to the company. Carers have a wealth of life and professional experience and are matched to clients carefully. The same carers visit. Every carer has a personal introduction to the client to confirm requirements and personal fit. Carers are paid well and fully supported with training, coaching and wellbeing. The company is a member of the Living Wage Foundation and The Good Business Charter.

Offering the highest quality in-home care in the Canterbury, Thanet, Sandwich, Walmer, Dover, Deal, Ramsgate, Broadstairs and Margate. Areas covered include:

Adisham, Barham, Bekesbourne, Beltinge, Bishopsbourne, Bishopstone, Blean, Bossingham, Boyden Gate, Bramling, Bridge, Broad Oak, Broomfield, Chartham, Chartham Hatch, Chestfield, Chislet, Denstroude, Derringstone, Fordwich, Garlinge Green, Goodnestone, Greenhill, Hales Place, Hampton, Harbledown, Herne, Hersden, Highstreet, Hoath, Ickham, Kingston, Littlebourne, Lower Hardres, Nackington, Patrixbourne, Petham, Reculver, Rough Common, Seasalter, Seaton, Shalmsford Street, Sole Street, South Street, Stodmarsh, Street End, Sturry, Swalecliffe, Tankerton, Thanington, Tyler Hill, Upper Harbledown, Upstreet, Waltham, Westbere, Wickhambreaux, Womenswold, Woolage Green, Yorkletts.

Seniors Helping Seniors helps people to remain living comfortably in their own home for as long as possible and if residential or hospital care is needed, carers often maintain contact through visits and trips out.

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Care Provided by Seniors Helping Seniors (UK) Ltd - Canterbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ade Ayanlaja (Registered Manager)
  • Admission Criteria
    • Minimum 1 hour visits

Funding & Fees Guide for Seniors Helping Seniors (UK) Ltd - Canterbury

  • Prices

  • £32-£47.00 per hour

  • Flat fees for easy budgeting. Mileage is included except for exceptional locations and for trips out with clients. Fees vary for companionship care and personal care services. Assessments are Free of Charge

Seniors Helping Seniors (UK) Ltd - Canterbury Reviews (97)

Total of 97, showing 81-97
9.9

Seniors Helping Seniors (UK) Ltd - Canterbury has a Review Score of 9.9 (9.853) out of 10, based on 23 reviews in the last 2 years. Over all time Seniors Helping Seniors (UK) Ltd - Canterbury has 97 reviews.

Overall Experience

  • 88
  • 9
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Date Published

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Review from Richard G (Son of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Seniors Helping Seniors - Canterbury team have been central to my mother's care for about 4 years. My mother has dementia and the strong relationships she has built up with the Seniors Helping Seniors team are a foundation to her well being. At first, visits were for about 2 hours a day, later
increasing as the dementia advanced. Seniors Helping Seniors have helped my mother and us, her family, through several crisis periods - they have huge experience with dementia, are very sensitive to needs and have always been happy to talk things through and work together to provide the best overall care package possible. They have been a comfort to us as well as my mother. I have also found them to be exceptionally responsive when sudden changes in care are needed - e.g. an extra visit at short notice. Thank you, Seniors Helping Seniors!

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Review from Keith & Beverley M (Daughter of Client) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Senior Helping Seniors have been absolutely brilliant. Very professional caring people. We have used their services for almost a year. We have been extremely satisfied with the services they gave us in helping our elderly mother who has dementia. We highly recommend them.

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Review from Sue J (Daughter of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been very satisfied with the support given by the Agency and their helper has been consistent, diligent, efficient and courteous.

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Review from Ian M (Son of Client) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors is an extremely professional service that caters to whatever the client needs. The team created for my mother has been exemplary and each member has provided great support in every aspect of her care needs. The ability to tailor a care package that suits the client cannot be
underestimated. Every carer brings experience and empathy alongside a degree of professionalism that has made it so much easier dealing with a challenging situation.


I highly recommend Seniors Helping Seniors.


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Review from Jenni B (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service with lovely carers with their own stories to tell. Sensitive help and support.

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Review from Deborah C (Relative of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially unsure, my cousin (89) was quickly chatting and laughing with the SHS director at the assessment. He matched her well with a lady and a gentleman (at separate times) whom she has found easy to talk to and laugh with, plus she has enjoyed going out of the house, being driven to a country pub
etc for lunch and relaxing company. Time and duration of the visits fit her stamina levels and she relaxes because all is arranged for her. The visits give my cousin a buzz, give her lovely experiences to think about when she is on her own, keep her used to meeting and chatting socially - thus avoiding isolation and loneliness - and she has some fun! We pay for the Seniors' time as well any travel costs but it is worth every penny. Flexible in what they offer and in changing arrangements, prompt to respond to queries by phone or email, SHS gear their services to the individual client's changing needs. I am very happy to see my cousin so happy and highly recommend Seniors Helping Seniors.

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Review from Helen L (Daughter-in-law of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very flexible and friendly service. The people at Seniors are very experienced in dealing with the needs of the people they look after. My Mother-in-law started off with companionship care and she really enjoys the company of the Seniors team. More recently, she has needed additional help with appointments,
shopping, remembering to take medication and simple tasks around the home etc. Nothing is too much trouble for the team.
My Mother-in-law has been taken to visit many local places of interest to "get out of the house" which has been very enjoyable.


I am kept updated with activities and events via the team as I do not live locally. I would definitely recommend the service to anyone with elderly relatives.


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Review from Sarah D (Daughter of Client) published on 13 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after by the carers who visited her. They were kind and all lovely people. When she fell over they dealt with her really well and I have the highest praise for this agency. I work and it meant I knew she was in good hands. Very highly recommended, reliable and well trained.

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Review from Bill S (Son of Client) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enlisted the services of Seniors Helping Seniors in the summer this year continuing through to today. My mother is now 94 and has received truly outstanding care and attention from this organisation. The administration of booking visits and confirming with weekly Calendar confirmations makes planning
straightforward. Local Management has been efficient and listened carefully to the needs of my mother to match the right carer to her personality.
The result has been a Care Provider who has bonded brilliantly with my mother to develop a deep understanding of her feelings and needs. Just an hour a day has given my sister and me tremendous reassurance that our mother is being looked out for. We get calls and texts directly from the Carer (without any breach of trust with my mother) when any concerns become apparent and any action is required. For anyone seeking help with companionship, chores, including shopping or household chores I could not recommend this organisation more highly.

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Review from J H (Client) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very satisfied with the care Seniors Helping Seniors provide because of punctuality and genuinely taking an interest in what activity I am involved in. Giving me confidence in going out to places is important and to involve outside interests. I do feel the hourly rate of pay is too
much especially since VAT added and the personal care/nursing and involving tablets is not needed and allowed in this type of care.

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Review from Jackie B (Daughter of Client) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided. It gave us peace of mind when we were away on holiday. Mum enjoyed the visits from her carers. They were always polite and courteous and had a good sense of humour. Thank you xx

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Review from Kim (Daughter of Client) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and empathetic, Seniors Helping Seniors is an amazing concept allowing patients to get the most out of social interaction. My dad has enjoyed this experience thoroughly. He gets to explore past experiences from his youthful days and the service provider has done a magnificent job in reconnecting
him with things that he had not explored in a long time. Such as history, philosophy, music. She has really given him a quality of life.

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Review from George S (Client) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers from this agency watered the required areas of the garden, picked ripe fruit and stored in the freezer, cleaned floors, washed, dried and ironed some of my clothes as required. Drove me to the shops for shoes and also food. Also, drove me to my hospital appointment, went with me to find the
right place, waited until the end of the conversation and drove me back home - all in a friendly, helpful way which made it a pleasure to have them around and to talk to.

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Review from Krsysztoffer (Friend of Client) published on 1 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, wonderful staff, and always kept me in day to day contact via phone and texts, would recommend this company to all who need a little or a lot of extra help and support with family or loved ones.

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Review from Jacqueline E (Power of Attorney of Client) published on 9 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors has been providing a companionship service for the past two years for an elderly friend of mine, for whom I hold Power of Attorney. I am very happy with your support and friendship, and would lke to say that the service you provide is, indeed, outstanding.

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Review from C L (Wife of Client) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seniors Helping Seniors respond promptly to my requests for carer cover which is such a help, and are always reliable. They allow me to enjoy without worry those aspects of my own life that I have been able to continue since my husband became ill. The carers who sit with my husband are all very experienced,
empathic and extremely nice people. They fit in with his needs very sensitively. They are also happy to give me a hand with what housework I cannot manage myself, which is a great relief. I have no hesitation in recommending them.

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Review from Eunice (Daughter of Client) published on 3 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to live with me for six months due to ill health and I soon realized that it would be very challenging to run a business, study for my LLM and also take good care of my Mum. I came across a leaflet advertising the services of Seniors Helping Seniors when I took my Mum for a session at the
Gentle Gym. From the very first telephone conversation, the Manager demonstrated a clear grasp of our requirements and subsequently always bent over backwards to accommodate my Mum's needs, even when we had to make changes to the schedule at short notice. Both he and his two nominated staff members always treated my Mum with unfailing courtesy and respect, whilst ensuring that she was always safe, warm when going out and well looked after.


I must admit that I was a bit nervous initially about leaving my Mum with "strangers" due to the cultural differences, but I need not have worried. My Mum now classes both the Manager and his team as dear friends and although she is now back in her home country, she regularly asks fondly after them.


I really cannot thank you enough and would have absolutely NO HESITATION in recommending your services !!


Bless you, Seniors Helping Seniors !!


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Seniors Helping Seniors (UK) Ltd - Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Seniors Helping Seniors (UK) Ltd - Canterbury is calculated as follows: ( (119 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seniors Helping Seniors (UK) Ltd - Canterbury is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (3)

Ade

Ade Ayanlaja

Job Title: Registered Manager

Joined: 2022

To be a positive influence in my work environment, where hard work, professionalism, kindness and commitment are encouraged and rewarded.


Christian

Christian Wilse

Job Title: Manager/Owner

Joined: 2013

An innovative businessman, Christian is the ideal person to champion this social venture. Christian’s people skills are outstanding. The Seniors Helping Seniors® care teams are carefully selected. Everyone is passionate, loving, caring and highly trained. Christian’s background in business operations and service ensures this is an efficient, cost-effective and no-nonsense company to deal with. Christian will meet you, and be present throughout. Seniors Helping Seniors® is an Award winning Social Enterprise. Christian has a certificate in Dementia Care, he is a dementia care champion and his network is key.


Winning the Living Wage Foundation's champion award for the care sector, Customer service awards, and being a founding member of the Good Business Charter demonstrates how Christian puts people first.


Sally

Sally Wilse

Job Title: Owner

Joined: 2013

Sally is a Dementia care Champion and has a BSC (Hons) in Health Care.


She is a Partner in Seniors Helping Seniors® and works full-time in the business.


Launching Seniors Helping Seniors in the UK came after redundancy and it was an opportunity to fulfil a deeply held passion.


It was clear that care services in the UK needed a new approach and Seniors Helping Seniors is a source of huge pride.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seniors Helping Seniors (UK) Ltd - Canterbury to verify any information. View our terms and conditions. Seniors Helping Seniors (UK) Ltd - Canterbury has a Platinum Service – more info.