Solihull Home Care Ltd

1 Wharf House, Waterside, Dickens Heath, Solihull B90 1UE
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8.0 13 Reviews
  • Solihull Home Care Ltd, Solihull
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Care Provided by Solihull Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Solihull Home Care Ltd
  • Person in charge
  • Leeann Adriaanzen (Registered Manager)

Funding & Fees Guide for Solihull Home Care Ltd

  • Prices

  • Monday to Friday £26.44 / hour plus £1.50 travel charge
    Weekends £28.22 / hour plus £1.50 travel charge
    Sleep-in service E179 - £198
    Waking Night £24.50/hr
    Live-In care starts at £1200 per week
    5% discount is applied to the hourly rate for 5+ consecutive hours

  • Fees are calculated after an initial assessment of care has been completed with any prospective new service user.
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Solihull Home Care Ltd Reviews (13)

8.0

Solihull Home Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Solihull Home Care Ltd has 13 reviews.

Overall Experience

  • 9
  • 3
  • 1
  • 0
  • 0

Date Published

13
0
0
1
12

Review from H F (Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always grateful for their help. Can't manage without them. They all need a medal.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for taking the time to leave this review; it is so nice to hear such thoughtful words, and we are glad you are happy.


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Review from Anne P (Client) published on 12 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that come in the morning have made my confidence grow. They wipe the sides in the kitchen and are always happy to do anything asked of them. They are polite and always treat me with respect.

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Review from M S (Client) published on 12 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a very good service is provided whereby the service that one receives is sometimes above and beyond.

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Review from Victoria N (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Solihull Home Care are helpful and friendly and has made the process of finding care assistance for my parents much easier. The carers are all so lovely, and my dad gets on well with them; they are professional but also friendly and have a joke with him, which he loves.
I have been very
pleased with the care received, and I recommend Solihull Home Care.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for your kind words. We feel proud to read such positive feedback, and this paints the perfect picture of our intentions here at Solihull Home Care.


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Review from Paul S (Husband of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last three and a half years, Solihull Home Care provided support for my wife. In the final years, this occurred three times each day. I cannot fault the service that was provided or recommend the carers highly enough. At all times, they were professional but always cooperative and helpful.
Their kindness and consideration for both my wife and myself were incredible. Such nice people!
One of the advantages of being a relatively small company is that the care team became well-known to both of us, which made their visits feel more sociable. Another advantage is flexibility. One phone call to ask for a change often resulted in it being implemented the next day and always by the next week.
Thank you all.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for your kind words; it is so lovely to receive such positive feedback to reflect on the excellent care our team provide.


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Review from Patricia K (Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care provided, even if some carers are inexperienced and have to be told of the same duties.
I'd like to have plans in advance, so we can use the meals from the more experienced kitchen staff.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

We are very pleased you are satisfied with the care we provide.
Somebody will be in touch with regard to your meal preferences.
Thank you for taking the time to leave a review.


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Review from R C (Son of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff group, with some very experienced individual carers that set an even higher standard of personal care skills. Reliable service; very friendly and helpful office managers too, which is all part of the package.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you so much for your review. It means so much to know we are getting it right.


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Review from Judith S (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Literally don't know what we do without these angels! They have saved our lives and provided much-needed care, companionship and friendship. The staff are amazing and knowledgeable. They will always help with whatever is needed. They truly know exactly how to look after those that need it the most.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for your lovely review. It is our privilege to support both of your parents.


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Review from H F (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful regarding the organisation of care, and extremely pleasant staff regarding all aspects of their job. Nothing is too much trouble for them, and they give you confidence on the way forward.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for your review. So pleased you are happy with the care we provide.


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Review from B G (Client) assisted by family/friend published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good company. Punctual, pleasant, friendly, efficient, caring and conscientious. They have responded to my needs as they have changed. They are easy to communicate with and respond quickly.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for your lovely review. It's a privilege to support you.


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Review from E A (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carera very so much in connecting - keeping an eye on supplies ie, running low on food, toiletries etc. Lack of communication poor speech (ie masks). More attention to kitchen and bathroom - bed making etc.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for taking the time to review us. Unfortunately, due to Covid-19, the wearing of masks is mandatory, but a member of the management team will be in touch as soon as possible so that we can include any additional tasks you would like on your support plan. It is crucial for us that you are happy with the support you receive from us, and we will do all we can to make sure the next review is 5*.


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Review from Margaret S (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To me, this company is second to none. I am very satisfied with all aspects of care. They are very professional, always well dressed and so very kind.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

Thank you for your review. It is such a privilege to support and know you.


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Review from C K (Daughter of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and professional service given in providing personal care for my mum.

Reply from LeeAnn Adriaanzen, Registered Manager at Solihull Home Care Ltd

So pleased you and Mum are happy with the support provided. Thank you for taking the time to complete the review; it is much appreciated. Thank you.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Solihull Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Solihull Home Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Solihull Home Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Solihull Home Care Ltd

What Type of Services does Solihull Home Care Ltd offer?

Solihull Home Care Ltd offers Home Care.

How many Carers does Solihull Home Care Ltd employ?

Solihull Home Care Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Solihull Home Care Ltd to verify any information. View our terms and conditions. Solihull Home Care Ltd has a Basic Service – more info.