Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.9 59 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.

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Care Provided by Caremark Hillingdon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Fran Edwards (Operations Manager)

Caremark Hillingdon Reviews (59)

Total of 59, showing 1-20
9.9

Caremark Hillingdon has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Hillingdon has 59 reviews.

Overall Experience

  • 55
  • 4
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Date Published

59
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15
17
42

Review from Peter A (Husband of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very attentive to my wife's needs. They are always friendly towards her and they talk to her regularly. The office staff are very friendly and quite often they call in to check their their staff are carrying out the work and are always ready to talk to my wife or me. They are really helpful.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you so much for your kind words! We're delighted to hear that our carers and office staff provided the attentive, friendly care your wife deserves. Your feedback motivates us to continue delivering the highest level of service.


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Review from Paul B (Son of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first real experience of dealing with a care agency, but they have been excellent in their dealings with my father. They have been flexible with changing circumstances and are great at keeping me informed with any concerns relating to my father's care. Also very receptive to any concerns that I may
have.
Review relates to period of care from origination which was, I think, back in October 2024, not just this month.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for sharing your experience. We're delighted to hear that our team's flexibility and proactive communication have made a positive impact during your father's care. Your feedback truly motivates us to continue delivering excellent service, and we appreciate the trust you've placed in us.


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Review from Stuart S (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Hillingdon is an exceptional company, with fantastic carers. I would highly recommend them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for the wonderful feedback! We're glad to hear you had a positive experience with our team.


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Review from Guiseppe D (Brother of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? The team is brilliant in how they look after my brother! Professional and highly caring, they always go the extra mile. My dealings with this care provider have always been kind and understanding of what my brother's needs are and and are laser-focused in the care they provide. For example,
if there is a leaking toilet, the team will contact Hillingdon Council and follow up with an email to me because my brother doesn't have the insight or know how to report it. I have dealt with many care providers and can genuinely say Caremark is the best. Some care providers consider this just a job: if you don't care about vulnerable human beings and are doing it for the money, then you shouldn't be doing the job - I admire the care support they give to my brother and the amount of patience they give him. Non-judgemental, professional, kind and always feels like you're dealing with an extended part of your family, and I don't know what I would do without them! Caremark, do care!

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your wonderful feedback! We're honoured to care for your brother and be part of your extended family. Your support and trust in the team mean everything to us!


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Review from G K (Sister of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a mature adult with cerebral palsy and lots of interests. He enjoys going out and seeing people and the community. For 3 weeks now he has been going out with a member of staff who has taken him to see and do activities according to his interests - dinosaur park and shopping centre for
example. She is well-liked by my brother who has become very fond of her as this is one excellent feature of this service - consistency, reliability, and a truly tailored experience.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review! We're thrilled your brother enjoys his outings and experiences with us. It's great to hear he's formed a bond with his Care Assistant, and we strive to keep providing personalised and consistent care. Thanks for trusting us!


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Review from Jane W (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very satisfied and grateful for the service provided in caring for our Mum. She has Vascular Dementia; the Carers are productive, efficient, and adapt to her needs, which can be challenging. Some of the Carers are amazing at alleviating her anxiety and so kind chatting about her
past and taking an interest. So important as she is isolated and unable to leave home on her own so her interaction with her Carers is essential. The office team is professional at all times when handling any concerns or new requirements and proactive, often suggesting things that will improve our Mum’s care.
We have experience with a few Care Companies since our Mum was diagnosed and needed support, Caremark has been the best.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words. We're glad our Carers and team have provided the support your Mum needs. Your feedback inspires us to keep providing excellent care.


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Review from G B (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with kindness at all times. She greatly valued the carers’ help and companionship. They treated her with dignity when she was unable to look after herself and they always acted professionally. At the end of her life, I was able to rely on them to give her excellent care.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your heartfelt review. We're deeply honored to have provided care and companionship to your Mother, especially during such a crucial time. Knowing that you found our carers professional and reliable means the world to us. Thank you for trusting us with her care.


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Review from M K (Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care now from Caremark for almost seven years and the carers have usually been excellent. One or two that might not have been up to my expectations are usually replaced on the next visit. Never anything wrong, probably just a clash of personalities. The carers are always on time
and very willing and helpful. I would not be able to stay at home, living by myself without them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your feedback on Caremark's service over the past seven years. We're glad our carers have supported your independence and promptly addressed any concerns. Your satisfaction is our priority. Thank you for choosing us!


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Review from B M (Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time I used Caremark’s service, I invariably found the carers to be professional, good-humored, and helpful. Their help extended to things beyond their normal duties e.g. help with technical issues. My only concern was with timing issues (the gap between the morning and evening visits was
too short).

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your feedback on your experience with Caremark. We appreciate your comments on our carers' professionalism and extra help. We also note your concern about the visit timings and will strive to enhance our scheduling in future services.


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Review from Anton S (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark for my Mother since January 2024. The service to date has been polite, courteous, compassionate, sympathetic, and adaptable to ever-changing circumstances. Would highly recommend them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words and recommendation! We're glad our service has met your needs with compassion and adaptability. We appreciate your trust in Caremark and look forward to continuing our support.


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Review from Jacqueline W (Mother of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the people at Caremark very good and pleasant to deal with. The initial visit to our home to obtain information about my special needs daughter and her requirements was one of the best we have had. The set-up of the carers was good, we get a weekly rota so we know who is coming, which my
daughter needs.
The carers that come to take my daughter out are very good. They engage with her very well, take her to lots of different places and activities and definitely enrich her life. Caremark is the best agency we have dealt with and we are
very pleased. I have dealt with 3 agencies before on behalf of my daughter and I am relieved to have found such a good agency in Caremark. It makes life easier and less anxious for myself and more fun and less anxious for my daughter.
We started with Caremark in December 2023 and are with them for the future.
I recommend them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

We're truly grateful for your positive feedback and recommendation! It's wonderful to know our service has met your expectations with compassion and adaptability. Thank you for trusting Caremark; we look forward to serving you further.


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Review from Jane K (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been supporting my mother in her home for several years now. The carers, though some less experienced than others and needing some guidance, are always polite, helpful, kind and patient. They take pains to build a good rapport with my mother and provide her with company as well as help
on a practical level. My contact with the office managers has consistently found them to be very professional; they are friendly, efficient and quick to respond, and also flexible when changes have been necessary, for example providing carers to accompany my mother to appointments. The relationship with Caremark is nothing but positive!

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your positive feedback! We're thrilled to hear about your satisfying experience with our carers and office staff. Your trust in Caremark means a lot to us, and we look forward to continuing our service.


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Review from Stephen G (Father of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Caremark for about two years now on a three days a week basis and we are pleased with the service we receive. The service supplied by the carers - and of course the management and office staff - is very professional and friendly.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thanks for your kind words! We're glad to have been of service for two years. It's great to hear that our team's professionalism and friendliness meet the needs required.


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Review from Barbara T (Mother of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Daughter is severely disabled and we use Caremark twice a week to take her out into the community.
The girls are very friendly and pleasant and have a lovely relationship with our Daughter. She seems very happy and relaxed with them. It tends to be the same carers which gives us good continuity
and gives us peace of mind.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for sharing your experience with our service. We're touched to hear how our carers have positively impacted your daughter's life and provided you peace of mind. Your trust in us is deeply appreciated.


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Review from Lukasz S (Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to be continuing my outreach support with Caremark. They manage and support me with everything I require on a weekly basis. I find all staff members to be very professional and efficient in dealing with any questions or things I need to be done. Ever since I started working with them
back in 2017, as a client I really appreciate the positive impact their support has had on my life. Would most definitely highly recommend it to anyone thinking of employing support to access the community.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you, Lukasz, for your heartfelt review. We're happy to hear about the positive impact our service has had on your life since 2017. Your recommendation means a great deal to us.


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Review from Sue H (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Caremark earlier this year with a view to setting up a live-in care plan for our mother with very advanced Alzheimer's.
From the outset, we were extremely impressed with the efficiency, professionalism understanding and kindness displayed towards ourselves as well as our mother. Our
questions were dealt with promptly; indeed at every level, the staff have been there to support the family as well as our mother.
The live-in carer was exemplary and went above and beyond. She quickly developed a positive relationship with our mother, offering quiet, calm reassurance when attending to her needs.
We cannot thank Caremark (Hillingdon) enough for the support and care they have given our mother and ourselves.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words Sue - I'm happy to hear that you are happy with service.


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Review from E O (Aunt of Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the work of Caremark (Hillingdon) is quite recent. The care staff are always reliable, polite and caring. I have learned a lot from some of the more experienced carers. They appear to be a very professionally run company. The management are helpful and responds promptly to any issues/queries
raised.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review - we're glad to hear you are happy with the service.


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Review from A B (Mother of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Having outreach service using Caremark (Hillingdon) has improved my daughter's well-being enormously. She has improved in all areas of independence, socialising and is generally much happier. The places that she goes to are so varied and stimulating for her. Wonderful service.

Reply from Rohan Soon, Managing Director at Caremark Hillingdon

Thank you for your kind words, Alison. We're so happy to hear the team are making a difference in your daughter's life.


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Review from June R (Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and dependable in an emergency. Superb. Thank you for the service.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review June. We are so glad to hear that you are happy with the service!


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Review from M A (Father of Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with my son, very caring and take good care of him.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thanks for your review of our service. We're glad to hear we can make a difference.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Caremark Hillingdon is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Top 20 Home Care Providers London 2021

Recipient: Caremark Hillingdon

Date: Friday 30 Apr 2021 More details

Top 20 Home Care Providers London 2020

Recipient: Caremark Hillingdon

Date: Thursday 30 Apr 2020 More details

Top 20 Home Care Providers London 2019

Recipient: Caremark Hillingdon

Date: Saturday 29 Jun 2019 More details

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Meet the Team (1)

Fran

Fran

Job Title: Operations Manager

Joined: 2023

Hiya I’m Fran, Operations Manager at Caremark Hillingdon. I bring over a decade of experience in the home care sector, excelling in various managerial roles focused on growth, quality, and service delivery.


My career in care began with Caremark Pulborough in 2008 as a Care & Support Worker. The foundation of dignity, independence, and quality care that I built there has guided my career ever since. Joining Home Instead, Wembley in 2018, I further developed my skills, leading improvements in care services.


Returning to Caremark feels like coming home. The company’s commitment to excellence, its enduring values, and its positive impact on the community drew me back to contribute my expertise. It’s a reaffirmation of the ethos that first inspired my career in care.


As I oversee operations at Caremark, my goal is to ensure exemplary care standards while staying true to the company’s core values. I look forward to helping our team deliver the best possible service to our clients and their families.


Frequently Asked Questions about Caremark Hillingdon

What Type of Services does Caremark Hillingdon offer?

Caremark Hillingdon offers Home Care.

How many Carers does Caremark Hillingdon employ?

Caremark Hillingdon employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hillingdon to verify any information. View our terms and conditions. Caremark Hillingdon has a Platinum Service – more info.