Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.9 59 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.

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Care Provided by Caremark Hillingdon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Fran Edwards (Operations Manager)

Caremark Hillingdon Reviews (59)

Total of 59, showing 21-40
9.9

Caremark Hillingdon has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Hillingdon has 59 reviews.

Overall Experience

  • 55
  • 4
  • 0
  • 0
  • 0

Date Published

59
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42

Review from V V (Mother of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer looking after my daughter is very good and has picked up on her idiosyncrasy. I am very pleased.

Reply from Ricky Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words. We are glad you're happy with the service.


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Review from C F (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers. Mum gets on well with both of them. Always on time and do everything that's needed to a high standard.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review - we're glad to hear Mum is enjoying the service. We'll be sure to pass these comments on to the carers.


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Review from Carole A (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no complaints. Everything and everyone are helpful and caring and kind and considerate.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review Carole - we'll be sure to pass these words on to the team.


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Review from Ruqayyoll D (Mother of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant with service and quick responses from Caremark.
Always someone to answer my queries and questions.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Many thanks for your review - we're glad we can make a difference.


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Review from Matthew C (Father of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Caremark are excellent and they are very helpful in meeting all the needs we have (which are very complex).

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review Matthew - glad to hear we can make a difference.


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Review from C H (Mother of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Caremark have been supporting my son for the past few years and have always been reliable, friendly and flexible. The carers have built a good relationship with my son and he enjoys being in their company. I feel reassured that he is being supported by a knowledgeable and caring team.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your review - we'll be sure to pass your comments on to the team!


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Review from Ellie M (Daughter of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care we receive. All carers have been lovely and feel safe leaving Mum with them.

Reply from Rohan Sood, Managing Director at Caremark Hillingdon

Thank you for your kind words Ellie, we're glad we can help make a difference.


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Review from Tracy S (Daughter of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How amazing this company is, always putting the needs of the patient and family first. They are so kind and when we change times or medication nothing is too much trouble! All the staff provide quality service and care, and where possible key carers to prevent stress and provide continuity. If you need
a carer/agency look no further than Caremark, I would never change.

Reply from Abhay Shah, Managing Director at Caremark Hillingdon

Thank you for the kind words Tracy. We will be sure to pass them on to our team.


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Review from D P (Son of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - staff are professional, courteous, friendly and caring, focused on the needs of the client. We have been impressed with the flexibility around scheduling and allowing us to express preferences for particular staff with whom the client has bonded. Office staff have been just as helpful and
friendly as the care staff and we are happy with the service we have received.

Reply from Abhay Shah, Managing Director at Caremark Hillingdon

Thank you for the positive comments. We are glad that we have been able to help.


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Review from Rosalind P (Client) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that I have come in from Caremark are lovely. I would recommend the company to anyone that needs care.

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Review from Maria G (Daughter of Client) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new to Caremark, who provide care to my mother each morning. After visiting other agencies in the past, we were left with a negative view of the caring profession. Caremark has changed everything. The personnel provided are professional, polite and nothing is too much bother, but more importantly,
they are kind and friendly. My mother looks forward to seeing her regular carers but is also delighted with the personnel from odd occasions when they have to provide cover. I cannot recommend Caremark highly enough, from the carers to the management. Thank you.

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Review from C M (Daughter of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for better care than Mum got from all the carers that came in. She was treated one hundred percent in all aspects. They put her at ease and was very professional in all they did. She was often heard laughing and joking with them all. thank you all.

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Review from C B (Nephew of Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone I have dealt with just wonderful. Nothing was too much trouble. My aunt was always a priority.

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Review from N S (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very approachable management. Professional, lovely and very caring carers. Keen to learn and develop skills to help my mum. Excellent timekeeping. We are very happy with Caremark.

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Review from J B (Mother of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely professional and friendly.
Care is complete, know their client.
Always checks to make sure all is ok.
Highly recommended - 5 stars.

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Review from Catherine S (Next of Kin) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had efficient, friendly service from the staff at Caremark.

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Review from M K (Power of Attorney of Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care provided. Excellent communication and very reliable service. Quality of carers is excellent. The client particularly feels comfortable with her usual morning carer who deals with her personal hygiene and I regard this as very important. The carers/office have responded well to any
problems, illnesses with professionalism, care and communicated well with me. We have been happy with the level of service and have increased this in the last month.

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Review from Elaine S (Daughter of Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and I and my Dad couldn't be happier with the care we all receive from Caremark. Dad was initially resistant to strangers coming in but he adjusted immediately which is a testament to the lovely carers. The office staff are always understanding and extremely friendly. They are practically
an extension to our family. Our heartfelt thanks to all staff at Caremark - you are now invaluable to us.

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Review from Sue J (Daughter of Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been very impressed and pleased with the level of care provided. Staff are very professional and caring, arriving on time and completing all tasks with care.

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Review from Robert G (Client) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this fabulous care company for a month now and they are fabulous.
I am treated always with dignity and respect. The carers genuinely care. They are always thoughtful of my needs and provide a service above and beyond what is asked of them.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Caremark Hillingdon is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (1)

Fran

Fran

Job Title: Operations Manager

Joined: 2023

Hiya I’m Fran, Operations Manager at Caremark Hillingdon. I bring over a decade of experience in the home care sector, excelling in various managerial roles focused on growth, quality, and service delivery.


My career in care began with Caremark Pulborough in 2008 as a Care & Support Worker. The foundation of dignity, independence, and quality care that I built there has guided my career ever since. Joining Home Instead, Wembley in 2018, I further developed my skills, leading improvements in care services.


Returning to Caremark feels like coming home. The company’s commitment to excellence, its enduring values, and its positive impact on the community drew me back to contribute my expertise. It’s a reaffirmation of the ethos that first inspired my career in care.


As I oversee operations at Caremark, my goal is to ensure exemplary care standards while staying true to the company’s core values. I look forward to helping our team deliver the best possible service to our clients and their families.


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