Caremark Hillingdon

6 Marlborough Parade, Uxbridge Road, Uxbridge UB10 0LR
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9.9 59 Reviews
  • Caremark Hillingdon, Uxbridge
Caremark Hillingdon provide a caring home care service to those in the community who require extra help to continue living as independently as possible.

A bespoke, personalised service is delivered to every service user.

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Care Provided by Caremark Hillingdon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Fran Edwards (Operations Manager)

Caremark Hillingdon Reviews (59)

Total of 59, showing 41-59
9.9

Caremark Hillingdon has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Hillingdon has 59 reviews.

Overall Experience

  • 55
  • 4
  • 0
  • 0
  • 0

Date Published

59
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15
17
42

Review from Perin K (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, brilliant staff. Makes my life easier to know he has Caremark (Hillingdon) coming in.

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Review from Kellie C (Niece of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has a Caremark (Hillingdon) carer every day for one hour to help him shower, shave, dress and get ready for the day. The carers are friendly, professional and my uncle really enjoys their visits. Caremark has made a huge difference to my uncle's quality of life and help me to get on with my
morning and sorting out our kids.

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Review from M G (Sister of Client) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service and the carers from Caremark and my brother seems very happy with them all.

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Review from J F (Husband of Client) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide a wonderful service and we have been extremely happy with every carer that has been here.

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Review from David B (Son of Client) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care from Caremark carers.
Carers arrive on time, professionally dressed and assist Mum to go to the toilet and getting in bed.
They also provide meals and take time to listen to Mum and what she requires.
Always friendly and courteous and attentive to Mum's needs.

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Review from Stella W (Client) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like my carers and I have been able to go out every day.

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Review from Jenny B (Daughter of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Hillingdon) have been professional and efficient in all areas of service. I particularly value the experience of the manager and field care supervisor who have shown great willingness and flexibility in trying to achieve the best support for mum. They assessed mum's requirements carefully
and continue to carry out regular inspection visits to ensure that her needs are being met. Communication is good and I feel confident that any queries I have will be dealt with quickly either in person or by phone or email. The carers themselves have been supportive of mum, friendly but professional.

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Review from Barbara T (Mother of Client) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my daughter's carers very pleasant and capable.


There were some initial problems with turnover, especially relating to finding a driver for our adapted car.


The management team was very efficient in solving this problem and now all is working very well and staff are very approachable and

happy to adapt to any changes which would suit both us and our daughter.

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Review from K V (Daughter of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been looking after Mum for over a year now.
The service that Mum receives is excellent. Her carers are helpful, kind, respectful and willing.
Caremark management and staff provide great communication and advice for us and are always professional.
Mum enjoys her visits from her carers
and I would recommend Caremark to anyone needing assistance and support for an elderly relative.

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Review from Joan R (Client) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very nice and willing to do anything I ask her to do, the lady from Caremark comes regularly.

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Review from Jackie B (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Caremark.
The girls are all very professional and caring.
We know that if we have any problems the field care supervisor will deal with them promptly.

Reply from Abhay Shah, Managing Director at Caremark Hillingdon

Many thanks for the lovely words.


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Review from L R (Client) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark staff are very helpful and always willing to help. My family are very happy with the service given. I have even told my friends about Caremark.

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Review from Diane W (Client) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my carer that works for Caremark Hillingdon. She is a very kind lady, she's never late and always tries to help me, even the ladies from the office that come to see me in my home are always very nice.

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Review from Vera F (Client) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my care that is given to me, and my live in carer is a good cook.

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Review from Sonia H (Client) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the people that come and care for me, such friendly and caring people they cant do enough for me. Always on time and never let me down.

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Review from W E (Client) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Caremark, they clean my home very well and they always send lovely people.

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Review from Mary S (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time. Excellent work done. My carer from Caremark is great.

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Review from Betty C (Client) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive an excellent service from Caremark carers are always on time. Treat me with dignity. Always carry out tasks from my care plan.

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Review from Sarah Y (Client) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive from all Caremark carers. They arrive on time and carry out everything within my support plan. I would recommend Caremark to friends.

Reply from Abhay, Managing Director at Caremark Hillingdon

Thank you for your lovely comments.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Caremark Hillingdon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Caremark Hillingdon is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hillingdon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (1)

Fran

Fran

Job Title: Operations Manager

Joined: 2023

Hiya I’m Fran, Operations Manager at Caremark Hillingdon. I bring over a decade of experience in the home care sector, excelling in various managerial roles focused on growth, quality, and service delivery.


My career in care began with Caremark Pulborough in 2008 as a Care & Support Worker. The foundation of dignity, independence, and quality care that I built there has guided my career ever since. Joining Home Instead, Wembley in 2018, I further developed my skills, leading improvements in care services.


Returning to Caremark feels like coming home. The company’s commitment to excellence, its enduring values, and its positive impact on the community drew me back to contribute my expertise. It’s a reaffirmation of the ethos that first inspired my career in care.


As I oversee operations at Caremark, my goal is to ensure exemplary care standards while staying true to the company’s core values. I look forward to helping our team deliver the best possible service to our clients and their families.


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