Apollo Care (South Wirral)

Office S3. BizSpace, The Business Centre, Hooton Road, Ellesmere Port CH66 7NZ
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9.7 34 Reviews
  • Apollo Care (South Wirral), Ellesmere Port
Apollo Care provide a holistic service, enabling the individual to remain living in their own homes for as long as possible. They offer clients a package of care to suit their needs and can supply support and advice to clients. They aim to enable clients to remain as self-caring as possible, providing assistance when required.

All staff are checked and vetted through DBS and are matched to clients enabling Apollo Care to create a good service user/carer relationship.

Apollo Care recognise it is not just the client who requires support but also the family or individual who support them. They can also provide a befriending service to offer respite to the carer.

They understand each service user has their own interests, personal likes and dislikes and their aim is to brighten up their day and offer support when friends and family are unable to.

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Care Provided by Apollo Care (South Wirral)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Suzanne Janvier (Registered Manager)

Funding & Fees Guide for Apollo Care (South Wirral)

  • Prices

  • From £29.00 per hour

Apollo Care (South Wirral) Reviews (34)

Total of 34, showing 21-34
9.7

Apollo Care (South Wirral) has a Review Score of 9.7 (9.707) out of 10, based on 14 reviews in the last 2 years. Over all time Apollo Care (South Wirral) has 34 reviews.

Overall Experience

  • 24
  • 9
  • 1
  • 0
  • 0

Date Published

34
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14
20

Review from June D (Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One carer spoilt my dinner, the other are nice.

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Review from Wal (Nephew of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has received a quality service during the past 2 years, which only terminated when he moved into full-time residential care. We enjoyed excellent and invaluable communication at every stage between ourselves and Apollo Care. The manager is very hands on and feeds back any concerns the carers
had on their visits.
The carers were always reliable and punctual, and we managed to increase my uncle's care package at short notice when his condition deteriorated. This service they provided was first class throughout the time that they supported him, and I have no hesitation in recommending them to potential customers.

Reply from Suzanne Janvier, Manager at Apollo Care (South Wirral)

Thank you for your kind words. We wish you both well for the future. Please keep in touch.


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Review from Y B (Daughter of Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased and satisfied with the care our mum receives from the Apollo Care (South Wirral) staff. The ladies are all very professional and caring. They spend time talking to our mum and make her feel special. They always use aprons and gloves which our previous supplier didn't. The manual
is always kept up to date which allows us to see what is happening.

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Review from Ann J (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of the review, I was having cleaning help one hour per fortnight. Different staff came but all were polite and reliable and efficient. Sincere and willing to listen and to help. Office people handled my phone call well. I had such peace of mind through my decision to contact Apollo Care
(South Wirral).

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Review from Graham C (Son of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo Care are doing an excellent job looking after my mother and a big help to me and my sister.

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Review from W M (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer found the client on the bedroom floor with suspected broken hip and a bang to the head, she immediately called an ambulance and contacted me. The carer remained with the client for more than an hour until the ambulance arrived and the client went to hospital. She was calm, caring and reassuring
at all times. She contacted her office to advise them of the situation. They had no hesitation in allowing her to remain with me and the client. The staff in our experience are all caring, professional, competent and communicate with clients in an appropriate way. The Log is always filled in and if the family leave a note with a request this is always actioned. A great organisation I would recommend.

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Review from Julie A (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apollo Care (South Wirral) provides a very good service. I have no complaints and mum has not voiced any concerns. She has a weekly housework service and the visit log and communication sheet is always completed at each visit and up to date. The service has been provided since 8th April 2016.

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Review from Thelma S (Client) assisted by family/friend published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Apollo Care (South Wirral) for two and a half years. The care I have received has been excellent, never missed a call. Girls always listened to requests and carried them out. All the girls have been caring and helpful. Nothing is too much trouble. Special requests like an early visit
to accommodate hospital or doctors appointments) always met. Love the company they provide. Some of the girls are more like friends.

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Review from L C (Client) assisted by family/friend published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only used this service for approximately three weeks, but so far the service has been very good.

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Review from Ann C (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic service, excellent communication between myself and Apollo Care. The manager feeds back any concerns the carer has had on their visit. This is invaluable as I live one and a half hours away. Six monthly reviews face to face helpful. Always reliable and punctual. Have managed to increase care
package at short notice when my father was unwell. This service they provide gives me piece of mind very important when I live away.

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Review from W S (Client) assisted by family/friend published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent support and very responsive. Management input has been excellent when required. Staff are first class.

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Review from Rose J (Client) assisted by family/friend published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Appollo Care. They are very caring and professional, very friendly and helpful ladies.

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Review from Leslie M (Son of Client) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

7 months of Apollo Care. Evening (half an hour) visits to check medication, personal alarm and prepare evening meal. Was 5 visits now daily (7 per week). Staff are incredibly caring, warm and interested. Huge peace of mind to myself and siblings. Would prefer to increase frequency of visits before resorting
to residential care. Very satisfied with the level of service.

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Review from Marian H (Daughter of Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so kind and efficient with my 96-year-old mother. They all treat her with dignity and have lovely chats without talking down to her. We receive a weekly rota giving times for the carer's visits and their names. The management team rings if there is a change in personnel or timing.

Reply from Suzanne Janvier, Registered Manager and Director at Apollo Care (South Wirral)

Thank you for taking the time to review our services, it is lovely to pass this on to the staff.


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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Apollo Care (South Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Apollo Care (South Wirral) is calculated as follows: ( (61 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (South Wirral) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (2)

Suzanne

Suzanne Janvier

Job Title: Registered Manager

Joined: 2013

“I am the registered manager and company director of Apollo Care South Wirral. I have over 20 years of experience in the care industry gained from many years of caring in the community through nurse training and specialising in taking care of adults with physical and learning disabilities. I am passionate about providing our service users with the highest standards of care, advocacy, and companionship.”


Stephanie

Stephanie Keilaus

Job Title: Deputy Manager

Joined: 2021

“Hi I’m Steph, I am Deputy Manager. I’ve worked in care professionally for 10 years but have been involved in shared lives with my family for my whole life. I am passionate about person-centred care, equality, and diversity within the industry”.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (South Wirral) to verify any information. View our terms and conditions. Apollo Care (South Wirral) has an Enhanced Service – more info.