Prime Support Service Ltd

4.27 Houldsworth Mill, Houldsworth Street, Stockport SK5 6DA
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15 Reviews
  • Prime Support Service Ltd, Stockport
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Care Provided by Prime Support Service Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prime Support Service Ltd
  • Person in charge
  • Karen Allott (Registered Manager)

Funding & Fees Guide for Prime Support Service Ltd

  • Prices

  • £19.08 per hour
Are you the Owner/Manager of Prime Support Service Ltd? View your Advertising Options

Prime Support Service Ltd Reviews (15)

Over all time Prime Support Service Ltd has 15 reviews.

Overall Experience

  • 10
  • 3
  • 2
  • 0
  • 0

Date Published

15
0
0
0
15

Review from T M (Client) assisted by family/friend published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care provider has proved to be professional and very pleasant and obliging. She is supportive in discussing and making suggestions about how she can best help me as her client and is very willing to fit in with my plans and to consider my needs. When appropriate, she makes suggestions about how
she can best serve these needs.

Staff

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Management

Treated with Dignity

Value for Money

Review from M H (Father of Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the service reliable and good communication if any problems arise.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service that is given to me and find everyone is respectful. They always ask for my permission before going into the bedroom and always check my meds have been taken. No problem with the staff: get on well with all of them.

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Management

Treated with Dignity

Value for Money

Review from P G (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family (3 daughters) and my mother are very happy with the service provided. All carers are very kind and caring towards my mother. The family have every confidence that our mother is being well cared for whilst we are not there.

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Management

Treated with Dignity

Value for Money

Review from L S (Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Prime Support enough. Nothing is too much trouble for any one of the carers. It is a pleasure to have the carers in my home. They are extremely friendly, shouting hello when they come through the door and chatting away as they prepare my meal and do what other jobs are required.

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Management

Treated with Dignity

Value for Money

Review from P K (Daughter of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service.
Very polite.
Great company.

Staff

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Management

Treated with Dignity

Value for Money

Review from A H (Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good, the staff look after me, and they make me laugh.
I enjoy my breakfast in bed.
Staff always do their best for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so very lucky to have Prime Support Service Ltd to care for my dad he is bedridden 92 years old and has Dementia, Alzheimer's, type 2 diabetes, heart failure, gout etc, etc
We have had other agencies they have not done a thing to help not even washed his face. They are run as businesses and
do not actually "care". Then in July 2016 Prime Support Service Ltd walked int our lives and became and extended family. My dad is happy he is cared for, clean and carefully looked after. They support me and I actually relax, knowing I can trust them.

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Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers who visit mum are great, caring and treat mum with extra care. Have had weeks when there have been too many carers, had to complain, this now seems to be OK. There has been a mix up with rotas meaning carers did not show. Feedback given to prevent this doesn't seem to be not taken on board by
higher management.

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Review from Geraldine T (Daughter of Client) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No care review has been taken in last six months (that my mother is aware of) and none taken place with family member.

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Review from Deborah S (Client) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review really hasn't changed from the last review.
I find this company caring and go beyond their duty to care for their clients.
I find their help amazing and the family (children) and I can rely on them and my children are at ease with the staff. My children are very funny who they interact with
so we are 1 happy family with the care we receive.

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Management

Treated with Dignity

Value for Money

Review from C K (Client) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the service is good and it meets my needs fully.

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Management

Treated with Dignity

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Review from Alice B (Client) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the carers are lovely, others come in like a whirlwind. All the staff are great and attend to what I want. Some are chatty, others are quiet. Some come late having been help up with traffic. I feel sorry for some who have no transport when it rains.

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Treated with Dignity

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Review from Joan T (Wife of Client) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service, very reliable and go out of their way to make sure everything is done and left how you like it. Very efficient and arrive on time and explain things and make sure everything is okay for my husband etc. if they see any redness on him they report it to me. They have a laugh
and joke with him so he feels calm when they are getting him ready for the day. I don't know what I would do without them as they are like family to us and even help me if I need it.

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Management

Treated with Dignity

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Review from Stephen B (Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleased with support.

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Management

Treated with Dignity

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Prime Support Service Ltd

What Type of Services does Prime Support Service Ltd offer?

Prime Support Service Ltd offers Home Care.

How many Carers does Prime Support Service Ltd employ?

Prime Support Service Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Support Service Ltd to verify any information. View our terms and conditions. Prime Support Service Ltd has a Basic Service – more info.