Pure HomeCare

194 Belgrave Road, Leicester LE4 5AU
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8.0 28 Reviews
  • Pure HomeCare, Leicester
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Care Provided by Pure HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Josh Sandhu (Director)
  • Admission Criteria
    • Open 24 Hours a day

Funding & Fees Guide for Pure HomeCare

  • Prices

  • Between 8 am and 10 pm [Weekdays & Weekends] - £25.48 per hour ;
    Overnight Care Rate 10 pm to 8 am - £25.48 per hour ;
    Live-in Care - £1,401.12 per week ;
    Live-in Care (2 Person) - £1,701.12 per week ;
    UK Bank Holiday - £40.00 per hour ;
    Client Mileage - 0.90p per mile ;

  • *Care fees as of 01/04/2023
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Pure HomeCare Reviews (28)

Total of 28, showing 1-20
8.0

Pure HomeCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Pure HomeCare has 28 reviews.

Overall Experience

  • 19
  • 7
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Date Published

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27

Review from Neil D (Son of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the communication and professionalism delivered by Pure Homecare. Can't speak highly enough about the care delivered. The carers are lovely and the office team are so good, always accessible. Really appreciate everything they've done for our family.

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Review from Joan W (Client) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I need help after a hip replacement. Although I did not feel ill, I was in a lot of pain, and I could not dress myself and felt useless. I was also reluctant to have someone I didn't know in my house. However, I need not have feared, as the help I received from Pure HomeCare cares was in all ways excellent.
She provided the physical help I needed, but just as important, she encouraged me every day to regain my independence. I would not hesitate if I needed help again.

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Review from Caroline H (Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have needed care with washing and dressing since my diagnosis of cancer. Carers are reliable and good at their job - I always feel safe and treated with dignity. And they are kind. I love that they take the time to make me a cup of tea after I’m dressed and the bed is made - it allows my husband time
to do breakfast and school run knowing I am sorted!

Reply from Josh Sandhu, Director at Pure HomeCare

How wonderful to hear your feedback! We are so very pleased to be supporting you and glad we can give your family peace of mind! Your feedback will be passed on to your team - Thanks so very much!


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Review from L H (Daughter of Client) published on 25 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care givers. They are so considerate and helpful. Office staff are always accommodating and listen to you. Friendly. Mum has had care for approximately five years from Pure HomeCare. However, she now has to be in a care home permanently. Whilst mum was in the care home on a temporary
basis, I was telephoned a few times asking after her health. Have always been pleased with the team.

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Review from J H (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I received in the past. I have experienced admin problems but nothing serious. The carers I have had have all been extremely hard working, courteous and pleasant.

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Review from Laura (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only just recently joined Pure HomeCare and so far we are both impressed with the great level of service she has received. The carers are lovely and friendly and the office is great at communicating and we hope to have a long-lasting relationship with them all. I would highly recommend this
company for anyone you love who needs that special treatment and excellent care.

Reply from Lola Ojomo, Director at Pure HomeCare

Thank you so very much for your lovely comments Laura - our team will be so pleased to hear this wonderful feedback. Thanks again Laura.


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Review from Sue C (Daughter of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's carer went out of her way to rearrange her schedule at short notice so that she could drive my mum to have her Covid vaccination. Thank you for such dedicated care and attention. I am 200 miles away and unable to visit. It is so reassuring that mum is being looked after so well in these challenging
times.

Reply from Lola Ojomo, Director at Pure HomeCare

It's really hard not to adore your mum! Thank you so much for your wonderful words to our teams - her caregivers will be so pleased.


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Review from Frances G (Friend of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Pure Home Care to provide care to a friend for two periods each day over several months. I found the employees very professional and whatever was required to happen did happen and on time. It was simple to contact the company and messages were relayed in an accurate and timely manner. All the
carers were pleasant and engaged with my friend above the care demanded of them. I would certainly use this company again if the occasion arose.

Reply from Lola Ojomo, Director at Pure HomeCare

Thank you so much for your very kind words! Such feedback helps our team and boosts their morale! It has been such a pleasure working with you in supporting your friend. It is wonderful that she has someone like you in her life. Thanks again!


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Review from F C (Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please do not be surprised at the identical way I have filled all the 'boxes' the same because it is quite true. My Monday to Friday carers are excellent. They do various things around the house, shop for me if needed, but my main point is because I live alone and sometimes feel lonely (although I have
never been keen on much company) when the carer leave after her time here, I feel my whole life has been made happy, comfortable and contented.

Reply from Lola Ojomo, Director at Pure HomeCare

We are so very pleased to hear your lovely feedback. It is an absolute pleasure supporting you. Thank you for being so wonderful.


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Review from Jane O (Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure HomeCare were able to provide me with a reliable and friendly sitting service at short notice. Staff were helpful, polite and professional. I was happy with the care that my husband received and not hesitate to use Pure HomeCare services again.

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Review from Neil D (Nephew of Client) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company really did come to our rescue as we needed a care package in place within 24-hours. It was absolutely no trouble for Pure Care, and they have proven to be so friendly, courteous and professional to us at every step - my brother and I couldn't be more grateful. We don't live in the area,
but we know that my aunt is receiving a very high standard of care. We recently experienced a bereavement, and one of my aunt's carers has been such a wonderful comfort, and even bought her flowers - such a kind and caring gesture which reinforces the fact that this was definitely the right company to employ.
So thank you so much to everyone at Pure Care; we really do appreciate the kindness of your staff.

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Review from M S (Wife of Client) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, approachable carers and very mindful of my current situation; husband having dementia. I felt I could have them as friends.

Reply from Lola Ojomo, Director at Pure HomeCare

Thank you so very much for your wonderful words - this will be passed on to Mr S's team who will be so thrilled. We adored supporting Mr S (who wouldn't!) and hope he is getting on well. Also, thank you for being so lovely to our Caregivers!


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Review from D H (Mother of Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful, polite and thoughtful.

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Review from S C (Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service you give, the carers are of a very good standard and do everything professionally as they are so close we become friends and they help with anything. My needs are simple now not as some clients who can't do much but we come together well. I would recommend this service
to friends.

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Review from Helen B (Sister-in-law of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found this company excellent. They help and support my brother in law. They come twice a week. Once to help with weekly shopping, at first, he didn't really know what to buy but with help and understanding from the support worker he chooses products for himself. On the second day he chooses which
local town he would like to visit, they have lunch, he has been taken out to visit friends in the hospital. All in all an excellent service. Everyone really happy with his carers.

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Review from J P (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care lady arrives promptly and carries out the duties requested of her. She assists Mum with showering and dressing with care and dignity. The care lady helps and kind and carries out light housework duties.

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Review from Vincent D (Son of Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff were very caring and willing to go the extra mile.
With a very anxious person, they were very patient and listened to her needs. All tasks were completed efficiently and discretely. We only stopped when a relative volunteered to take over.

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Review from J B (Granddaughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and helpful. Pure Homecare was quick to respond to my requests. I would highly recommend them.

Reply from Lola Ojomo at Pure HomeCare

It is such a pleasure supporting J B - Our Caregivers absolutely adore him. Thank you for your very kind and wonderful comments - this will be passed on to his care team!


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Review from Sylvia B (Sister of Client) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was very pleased with the care and attention given to him during his illness.

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Review from Clare M (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure HomeCare has made me come out of my shell and made me more confident and they understand my needs. Good, friendly carers.

Reply from Lola, Director at Pure HomeCare

Thank you for your comments Claire, it continues to be a pleasure supporting you.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pure HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pure HomeCare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure HomeCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Pure HomeCare

What Type of Services does Pure HomeCare offer?

Pure HomeCare offers Home Care.

How many Carers does Pure HomeCare employ?

Pure HomeCare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure HomeCare to verify any information. View our terms and conditions. Pure HomeCare has a Basic Service – more info.