Pure HomeCare

194 Belgrave Road, Leicester LE4 5AU
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8.0 28 Reviews
  • Pure HomeCare, Leicester
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Care Provided by Pure HomeCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Josh Sandhu (Director)
  • Admission Criteria
    • Open 24 Hours a day

Funding & Fees Guide for Pure HomeCare

  • Prices

  • Between 8 am and 10 pm [Weekdays & Weekends] - £25.48 per hour ;
    Overnight Care Rate 10 pm to 8 am - £25.48 per hour ;
    Live-in Care - £1,401.12 per week ;
    Live-in Care (2 Person) - £1,701.12 per week ;
    UK Bank Holiday - £40.00 per hour ;
    Client Mileage - 0.90p per mile ;

  • *Care fees as of 01/04/2023
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Pure HomeCare Reviews (28)

Total of 28, showing 21-28
8.0

Pure HomeCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Pure HomeCare has 28 reviews.

Overall Experience

  • 19
  • 7
  • 2
  • 0
  • 0

Date Published

28
0
0
1
27

Review from Harish S (Son of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with dignity and helping the client to be independent and very supportive.

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Management

Treated with Dignity

Value for Money

Review from Jaqueline H (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly satisfactory. Everyone has been helpful and amiable.

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Management

Treated with Dignity

Value for Money

Review from Himat G (Father of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is using the above agency to provide personal care. The care providers are very good and doing an excellent job to look after my son for personal care. The staff and management are very poor to organise the rota - they just introduce new care provider without them having any training or qualification
or to have any background knowledge of my son's needs. They expect me to train them and carry on. They also don't let me know of any changes they make in their rota for their care given. This puts me in a very awkward position waiting for the right carer to come. I have complained so many times but they do not take any notice.

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Management

Treated with Dignity

Value for Money

Review from Daryl N (Client) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are lovely and work very hard looking after me , chatting, cleaning, supporting me, through good and bad days.

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Management

Treated with Dignity

Value for Money

Review from Terence B (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Personal carers most helpful and caring. Administration not quite so, scheduling problems have led to some dissatisfaction as communicated to Leicestershire City Council

Reply from Tracey Vale, Sales and Marketing Consultant at Pure HomeCare

We have been working together and have now resolved the scheduling concerns. The main reason for scheduling problems, was due to the preferred Caregiver running in issues with traffic, this has now been addressed.


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Treated with Dignity

Value for Money

Review from Margaret L (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service that is being provided. My carer is a wonderful girl.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from S B H (Husband of Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service and care provided by the staff that visit my wife 4 times a week (one hour each visit).

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Management

Treated with Dignity

Value for Money

Review from Frederick C (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff attending are very polite, helpful and willing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pure HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pure HomeCare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure HomeCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure HomeCare to verify any information. View our terms and conditions. Pure HomeCare has a Basic Service – more info.