Regent Home Care

27 Church Street, Rickmansworth WD3 1DE
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7.7 4 Reviews
  • Regent Home Care, Rickmansworth
Regent Home Care is a local, family owned home care provider with a passion and commitment to providing reliable, high-quality home care services.

They employ compassionate, caring, dedicated people to provide help and support in the home.

All staff receive a full induction and follow a shadowing approach to familiarise them to the requirements of the job. The dedicated workforce development officer ensures the carers are trained towards the achievement of their Care Certificate.

There are regular training and development programmes which staff are encouraged to attend and further career development opportunities are actively encouraged and supported.

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Care Provided by Regent Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Regent Home Care (West Herts) Limited
  • Person in charge
  • Siobhan D'Arcy (Manager)

Regent Home Care Reviews (4)

7.7

Regent Home Care has a Review Score of 7.7 (7.708) out of 10, based on 4 reviews in the last 2 years. Over all time Regent Home Care has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 1

Date Published

4
3
3
4
0

Review from Sheila R (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Manuela P (Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care that I received. The people are friendly and very helpful.

Reply from Jack Clancy, Registered Manager at Regent Home Care

Thank you so much for your wonderful review! it means the world to all of us in our team to hear that your happy with the care we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia T (Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review went very well, lovely lady. We had plenty to say to each other.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Brought in to replace a failing care provider in 2019, as always started off well and then from 2021 deteriorates. Care package was being switched about unauthorised. The registered care manager made endless promises to myself and social services of improvements. Failure to follow basic hygiene standards.
Admitted to hospital end of 2022.
By 2023 client file was unlawfully accessed to obtain my number sending inappropriate late night calls and texts, substandard investigations despite obvious dishonesty from a male carer alleging mental health issues on my part when I haven’t any, company gave second chance only for the same carer to be found watching me outside my property. Demonstrations of insubordination, inexperienced carers (caught on CCTV). Giving out key codes to unauthorised visitors, leaving property unsecured and blaming my relative who lacks capacity. Grandiosity from Registered Care Manager. Sad as they do have some very good carers but unfortunately they’re a minority.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.7 (7.708)

Overview of Review Score

The Review Score of 7.7 (7.708) out of 10 for Regent Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.708 for Regent Home Care is calculated as follows: ( (13 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 24 Ratings = 3.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Regent Home Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Regent Home Care

What Type of Services does Regent Home Care offer?

Regent Home Care offers Home Care.

How many Carers does Regent Home Care employ?

Regent Home Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Regent Home Care to verify any information. View our terms and conditions. Regent Home Care has an Enhanced Service – more info.