Home Instead Chelmsford

Suite D, Alexandra House, 36a Church Street, Great Baddow, Chelmsford CM2 7HY
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8.0 17 Reviews
  • Home Instead Chelmsford, Chelmsford
Home Instead Chelmsford provides high-quality, person-centred care, enabling clients to remain safe and comfortable in their own homes. Dedicated to promoting independence and well-being, services are tailored to individual needs while offering reassurance to families.

Care services include:

Companionship care – encouraging social interaction and emotional well-being.
Home help – assisting with household tasks to maintain a safe and organised home.
Personal care – providing dignified support with daily routines.
A minimum of one-hour visits ensures care is never rushed, allowing meaningful support. Care Professionals are carefully selected for their compassion, reliability, and commitment. Each undergoes an enhanced DBS check, thorough referencing, and comprehensive training before providing care.

Home Instead Chelmsford believes great care comes from the heart, enriched by experience, skills, and ongoing professional development.

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Care Provided by Home Instead Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cassandra Daniel (Registered Manager)

Funding & Fees Guide for Home Instead Chelmsford

  • Prices

  • Available on request

  • Available on request

Home Instead Chelmsford Reviews (17)

8.0

Home Instead Chelmsford has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Home Instead Chelmsford has 17 reviews.

Overall Experience

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Date Published

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Review from D D (Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wanted to give a great review following Home Instead's taking immense trouble to cover extra care when I had a mastectomy. They coped with changing operation dates and their own staff illnesses to leave me covered at all times. Their staff too rose to the occasion, my regular carer making herself available
for pre-operation appointments and even when new carers had to be substituted, they came fully briefed.

Reply from Michelle Gilbert, Care Manager at Home Instead Chelmsford

Thank you for your lovely review. I will pass this on to your carers. They were all more than happy to support such a lovely lady.


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Review from Esmond A (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Home Instead Chelmsford for a year and a half, following an illness, as I live on my own.
I have found Home Instead to be a well-managed organisation. They communicate well and try to match their caring professionals to the individual needs of their clients. I am very
happy with the care I get.
I have no hesitation in recommending Home Instead to anyone in need of care in the home.

Reply from Michelle Gilbert, Care Manager at Home Instead Chelmsford

Thank you, for your very kind words. It is our honor to support you in your time of need and to continue to do so, for as long as you need us.


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Review from Isma H (Daughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided with care and compassion always used. The office are efficient and friendly. The carers are reliable, trustworthy and have the interests of my father at the heart of all they do with him.

Reply from Michelle Gilbert, Care Manager at Home Instead Chelmsford

Hello Isma, thank you for your lovely review, supporting both dad and the family is our pleasure


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Review from Marion H (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who wanted to stay independent and in her own home, was beginning to need assistance with personal care and preparation of meals, but was reluctant to think of help outside of her family! But when I couldn't give any more and asked Home Instead to help, 4 mornings a week at first, building up
steadily over 3 amazing years to 3 carers a day, Mum's quality of living has improved so much and is kept safe and contented in the home she loves! Her carers are her friends! They care for Mum with compassion and kindness as if she were family! They also keep an eye on us, her family, working together to enable Mum to enjoy her latter years and giving us peace of mind!

Reply from Michelle Gilbert, Care Manager at Home Instead Chelmsford

Thank you for your amazing review, this will be shared with the CAREGiver who I know adore mum. As you know, if we are able to support with anything please contact us.


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Review from Anne H (Daughter of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided twice daily visits, care, support and company to my parents since January 2O20 to present date. I have been unfailingly impressed with both the administration and the practical day to day service. Every carer has been kind, attentive and fully compliant with covid precautions
when dealing with extremely vulnerable people. I turned to Home Instead after a personal recommendation from another client and am pleased to endorse that recommendation to others.

Reply from Michelle Gilbert, Care Manager at Home Instead Chelmsford

Thank you for your amazing review and we are delighted that the service and the team are meeting both yours and your parent's needs. We look forward to continuing with our support and as you know, if there are any changes or additions we can help with, please do not hesitate to talk to the team.


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Review from Linda V (Daughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care Chelmsford impressed me from my first contact.
The engagement of the local manager in coming to meet my Mother and me was super - very respectful that my Mother, in fact, did NOT want any 'company' or support around the house - very attentive to my Mum, what she said and what
she was interested in, forming a great impression (with my Mum, as well as me!)


The manager was able to articulate the benefits and range of services on offer - and it quickly became clear how much MORE independent my Mum could be with a visit from the Carers...


I live a long way away / overseas and so knowing the Carer is visiting gives me eyes and ears 'on the ground' - and having met the manager and senior carer, I feel very connected to the service and they keep me informed of any issues at home.


Reply from Anne Hood at Home Instead Chelmsford

Thank you very much for your lovely kind words. It's nice to know we have given you peace of mind and your mum more independence.


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Review from Susan R (Client) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead to be the best care providers I have used. They are caring and efficient. There are regular client check-ups and whenever I have needed to contact the office they are so very kind and helpful. They will always do their utmost to accommodate when a change in the schedule is
needed. Really have been happy with this care.

Reply from Michelle Gilbert at Home Instead Chelmsford

Thank you for your kind words, we try our utmost to support both our client and family.


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Review from Wilson (Son of Client) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead Senior Care (Chelmsford) about 4 months ago for my mother with dementia. I cannot speak highly enough of the carers whom we have regular contact with. They have supported Mum and have given us greater peace of mind. If there is ever an issue they will always contact us
to inform or chat things through with us. The office are also a great customer focused resource and their response to queries or requests are fast and we feel that they will always try to accommodate our requests no matter how last minute they are. I would not have any hesitation in recommending them if you have a loved one in need of care and support.

Reply from Michelle Gilbert at Home Instead Chelmsford

Thank you for your kind words, these will be passed onto the staff.
It is our aim to support where ever possible.


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Review from Martin H (Son of Client) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has provided care for my mother for the last two years, and she now requires additional care due to an amputation. Overall, the staff and the service they provide is excellent.

Reply from Michelle Gilbert at Home Instead Chelmsford

Thank you for your kind words, we strive to support both our clients and their family where ever possible.


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Review from Angela H (Niece of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have been very impressed with Home Instead since my aunt first needed their support over two years ago. We had a particularly difficult time at the beginning of 2018 when my aunt was in hospital and once she returned home again needed extra support of more visits a day.
Home Instead
stepped up to the request and fulfilled both her and our needs. This support enabled my aunt to gain confidence and get back on her feet. They have also shown great patience when my aunt herself takes over the reins and requests changes at short notice.

Reply from Michel Sunwai at Home Instead Chelmsford

Thank you for your kind words. We try our utmost to support both our client and their family.


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Review from Kate G (Daughter of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a client with Home Instead Senior Care (Chelmsford) for two years now. The care he has received has been consistently excellent. All the care givers have been professional and very accommodating to his changing needs. They have allowed him to stay in his own home which is what he
still wishes to do. The management is also excellent, always helpful and happy to discuss any new request we may have and they are completely reliable, which is so important, we know that someone will always be there when they are supposed to be. We feel very fortunate that dad is in their capable hands.

Reply from Michel Sunwai at Home Instead Chelmsford

Thank you for your kind review, we are pleased that you are happy with the service.


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Review from Jill C (Daughter of Client) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has consistently taken care to match the CareGivers to my Dad's changing needs. It has always been easy to adjust the care package so that his needs are met and all of the CareGivers we've encountered have been caring and thoughtful, thorough and efficient. My Dad, who has Alzheimer's,
isn't always an easy person to care for but the CareGivers are skilled and well-able to manage him.

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Review from Maria R (Daughter of Client) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the whole Home Instead team gave my mum and myself was exceptional. The carers treated my beloved mother with the utmost care and total respect. They listened to me with regards to how Mum liked things and the office staff always tried hard to accommodate any changes. One of the best features
for me is that you knew they would spend a minimum of an hour with the client, ensuring that they didn't need to rush in and out when on a care visit. That feature is invaluable especially when it comes to people with Alzheimer's. The carers were also insured to take Mum to her clubs and weekly shopping trip. This is very rare, but absolutely brilliant as it enabled Mum to continue to be active and have a good social life. I cannot thank them enough for all of their hard work. I would definitely highly recommend them. Can't praise them enough. Many thanks indeed.

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Review from Andrea L (Daughter of Client) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend Home Instead Senior Care (Chelmsford) as the care is of the utmost. They take the time to listen. Not only to my mother who is the client but to me as her next of kin. Good value for money and extremely professional.

Reply from Michel Sun Wai at Home Instead Chelmsford

Thank you for the lovely review.


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Review from Susan M (Client) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead offer a reliable and friendly service. They are always cheerful and engage well with my husband who has dementia, keeping him safe, happy and comfortable. I have no worries about leaving him in their care.

Reply from Michel Sun Wai at Home Instead Chelmsford

Thank you for your lovely feedback. It's very kind of you to spare the time to let us know that you are happy with the support we are providing.


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Review from Joy C (Client) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy with the service provided. I have recommended Home Instead Senior Care (Chelmsford) to a friend.

Reply from Michel Sun Wai at Home Instead Chelmsford

Thank you for your kind words, we endeavour to satisfy and support our clients wherever possible.


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Review from Christine C (Daughter of Client) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having unsuccessfully used two agencies previously for my 90-year-old father with dementia, I contacted Home Instead and have been so pleased with their service. The carers are punctual, reliable and very professional. My father is well looked after and although he can be very difficult at times they
have all been very patient and understanding. I recommend this organisation to anyone looking for carers.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Home Instead Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead Chelmsford is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Chelmsford is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Julie

Julie Harding

Job Title: Marketing & Community Engagement Officer

Joined: 2018

Julie combines her passion for connecting with people and her expertise in marketing to strengthen community engagement and awareness.


Before joining Home Instead, she spent four years as a self-employed Digital Creative, honing her marketing, networking, and communication skills—essential for business growth and relationship building. Alongside this, she worked part-time as a home care worker for eight months, gaining valuable hands-on experience in supporting older adults with personal care needs.


A people person and team player, Julie understands the importance of meaningful relationships, fostering strong connections with colleagues, clients, and the wider community. Her diverse background enables her to engage effectively with both professionals and families, ensuring Home Instead’s mission of delivering high-quality, person-centred care reaches those who need it most.


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Cassandra Daniels

Job Title: Registered Manager

Joined: 2025

Cassandra joined Home Instead Chelmsford in January 2025 and has worked in social care since 2021. She is passionate about delivering high-quality support for an ageing population, aligning perfectly with Home Instead’s commitment to exceptional care.


With a proactive and enthusiastic approach, Cassandra takes pride in building strong, positive relationships with colleagues, peers, and other professionals. Highly motivated and solution-focused, she brings a can-do attitude to everything she does. Known for her down-to-earth nature and positive outlook, she is dedicated to making a meaningful impact in the lives of those she supports.


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Stephen Chapman

Job Title: Recruiter

Joined: 2022

Stephen is the Recruiter at Home Instead Chelmsford, playing a key role in finding and welcoming compassionate individuals to the team. His journey into the care sector was inspired by his experience caring for his late father, which gave him a deep appreciation for the impact of high-quality support for older adults.


Since joining Home Instead in 2022, Stephen has been dedicated to recruiting and supporting Care Professionals, ensuring they feel valued and connected. He organises events to bring the team together, promoting a positive and engaging work environment while highlighting the rewarding nature of a career in care. Passionate about changing perceptions, he actively works to dispel negativity surrounding the sector, showing that care can be both meaningful and fulfilling.


With a warm and approachable nature, Stephen fosters strong relationships within the team and wider community, helping Home Instead Chelmsford continue to deliver exceptional, person-centred care.


Frequently Asked Questions about Home Instead Chelmsford

What Type of Services does Home Instead Chelmsford offer?

Home Instead Chelmsford offers Home Care.

How many Carers does Home Instead Chelmsford employ?

Home Instead Chelmsford employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Chelmsford to verify any information. View our terms and conditions. Home Instead Chelmsford has an Enhanced Service – more info.