ASK Care Ltd - Ilford

40 Argyle Road, Ilford IG1 3BG
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8.0 16 Reviews
  • ASK Care Ltd - Ilford, Ilford
Ask Care Ltd is a home care agency providing personalised home care and support services for children, adults and older people at home.

The agency aims to promote independence for clients and a greater choice over the care received. Services are tailored to meet clients' cultural and language needs.

Services are tailored to promote choice, independence and community involvement. Ask Care has a wide range of staff who speak various languages and come from different cultural backgrounds.

Ask has a dedicated training centre running tailored courses for internal staff and external organisations. ASK Training is a accredited centre with City & Guilds and NCFE/ Cache.

ASK Day Care Services provides a Day care centre for adults with learning difficulties. ASK Day Centre has its own wheelchair accessible transport to pick up and drop off clients and is open Monday - Saturday.

ASK Day Care centre has an on-site shower room with a ceiling hoist and meals and snacks are prepared daily on-site.

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Care Provided by ASK Care Ltd - Ilford

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ask Care Ltd
  • Person in charge
  • Sareena Sanger-Siera (Managing Director)

Funding & Fees Guide for ASK Care Ltd - Ilford

  • Prices

  • £18.50 per hour - £22.50 per hour
    Live in care costs - Vary dependant on client needs and requirements

  • This will vary depending on the needs of the service user.

ASK Care Ltd - Ilford Reviews (16)

8.0

ASK Care Ltd - Ilford has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time ASK Care Ltd - Ilford has 16 reviews.

Overall Experience

  • 14
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Date Published

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Review from P T (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Ask Care for several years now and they have always been punctual, polite, understanding and prepared to go the extra mile to provide a great all-round service. Thanks to all of the Ask team for your ever-present support, we couldn't have managed without you.

Reply from sareena sanger-siera, Director at ASK Care Ltd - Ilford

Thank you for the compliment to service, we strive for client satisfaction and providing service to your mother for several years is a testament to that. It is always a pleasure being able to cater for your mum's needs, where she is happy and content.


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Review from Fran F (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank ASK Care Ltd, and a very special thank you to the member of staff who looked after our Father for over 4 years until he passed away, December 2022. She helped to make his last years of life extremely pleasant and comfortable, we could never thank her enough. The patience
she showed towards our Father, understanding and care given was exceptional. Nothing was too much, she is a credit to the team. Thanks again ASK Care Ltd.

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Review from Yazmyn F (Granddaughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and punctual service! The carers provide detailed and meticulous care.
As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls
Thank you ASK Care.

Reply from Sareena Sanger-Siera, Director at ASK Care Ltd - Ilford

Thank you for your continued faith in our service - ASK Care Ltd.


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Review from Z H (Son of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In short a shambolic back office team with unprofessional care coordinators who do not listen to the family members but instead appear to intimidate the family members. Absent and unresponsive leadership/management who appear to take no interest in the well-being/care/concerns of the user and their
family and consistently failing to respond to issues raised and complaints made. In recent months this agency has failed to positively engage with the user's family and will often make decisions on its own without consulting the family, some of which were potentially put at risk/harmful to the user.
This agency used to be good and has good carers however they and the user are being let down by a shambolic back office and poor management and therefore I would not presently recommend it to others.

Reply from Sareena Sanger-Siera, Director at ASK Care Ltd - Ilford

Thank you Z H for taking the time to write about our company.
Despite being a provider to your family member for over ten years where there have been very little to no issues, it has only just now become apparent to you that we have failed to take any interest in your parents well being / care. For nearly ten years we have strived to provide the best possible care and have always worked closely with the family to ensure the client has maximum choice in their care. It is a shame that only now when you have been involved with the care needs, that you feel this way. We have always been content with dealing with your other family members and all issues if any were always resolved.
Consistency has always been the key to the successful upkeep of this care package, if management was so poor the long term sustainability of the package would not have survived. Management went to the extent that for a period of extra need, the agency provided additional support without payment!


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Review from M U (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for a great job. May God bless you all. This is the first time I am not screaming with an agency. Keep up the good work and keep smiling for it goes a long way with clients. Thank you once more.

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Review from B M (Client) assisted by family/friend published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really love this service and the quality is good.

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Review from S H (Daughter of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When called due to fault, technician was prompt and friendly always.

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Review from Surjit B (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, price range was very accommodating and the facility was exceptional. Thank you very much to all the carers and those who spoke a variety of languages. Helped with everything (washing clothes, picking up medicine) really helped me so much. Communication was very good as I was aware
if there any problems and they kept me up to date with everything. No faults at all!

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Review from Robina Y (Daughter of Client) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are professional and give good support to my mother. The carers are pleasant, friendly, flexible and knowledgeable, always willing to help. The office staff are friendly in all departments and will always help with any problem if it is possible. I would recommend this company. I feel very confident
in their care they give my mother.

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Review from Jeremy L (Son of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It can't be easy relying on carers for many of your needs, and yet my mother and father have nothing but praise for the team from ASK. They have become friends and confidantes as much as providers of pills and physical assistance. Far from being strangers in the family home, my parents value them enormously
for making life as comfortable and reassuring and 'normal' as it can possibly be.
Building that trust has nothing to do with box-ticking. Relationships like these aren't based on professional training, as important as that might be. They're about human beings understanding, liking and wanting to help other human beings at a different and difficult stage in their lives. It's about giving a damn.
That's why I will always be grateful we found ASK. Collectively and individually, they give a damn. I've no doubt they are a tonic for my parents as well as the necessary support. And because of that, because I know I can rely on them at all times, they are also a huge tonic for me.

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Review from Howard L (Son of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ASK Care have been providing care to my parents for some years now and throughout that time they have always provided first-class service.
The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs.
As my parents
have fortunately had the same core carers throughout. I have seen the relationships grow so both my mum and dad trust the carers and we (the whole family) do too.

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Review from Mona (Granddaughter of Client) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers took great care of my grandmother. They were extremely professional and well trained. I would definitely recommend the company.

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Review from N N (Daughter of Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer that came to look after my dad and help him was very nice, patient, caring and sensitive to my dads' need. I would definitely recommend him!

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Review from Charlotte F (Mother of Client) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended this care provider after some frustrating experiences with other agencies. I have two adult sons, one has cerebral palsy and is a wheelchair user and the other has Asperger's. The standard of carer that this agency provides is outstanding. All the carers I was supplied with were intelligent
and caring. They showed real affection towards my sons and went the extra mile to help them or entertain them. They had common sense, were chatty and friendly and totally professional at all times. Very importantly, they were always punctual! Also, very good value! Fantastic! And my sons loved all the carers and missed them when they left!

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Review from Manjit K (Daughter of Client) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ask Care gave excellent service for my mother for over five years. She had stroke and was not able to communicate at all, but with their Punjabi speaking carers, she managed to start talking. Carers gave her a new and better quality of life.

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Review from Shrey P (Uncle of Client) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had dealings with this agency and found the person who I dealt with was very supportive and dealt with my query very well. The were very professional and told me things that were very helpful.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for ASK Care Ltd - Ilford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for ASK Care Ltd - Ilford is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ASK Care Ltd - Ilford is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about ASK Care Ltd - Ilford

What Type of Services does ASK Care Ltd - Ilford offer?

ASK Care Ltd - Ilford offers Home Care & Nursing Care.

How many Carers does ASK Care Ltd - Ilford employ?

ASK Care Ltd - Ilford employs 155 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ASK Care Ltd - Ilford to verify any information. View our terms and conditions. ASK Care Ltd - Ilford has an Enhanced Service – more info.